Hello, and welcome to the forum.
My name is
Simon V., and I'll be glad to help you with your computer problems.
Please don't attach your logs, instead copy and paste them in your reply.
Please download and install
CCleaner.
Open
CCleaner. On the
Windows tab, leave the default options alone.
- On the Applications tab, check (tick) all the boxes except Saved Form Information. This will remove all your saved passwords if you leave this box checked.
- Click on the Run Cleaner button at the bottom right hand corner.
- When the cleaner has completed, click Tools in the Left Pane.
- Verify that Uninstall is highlighted in color, or click on it.
- In the lower right, click Save to Text File.
- Pull down the arrow at the top of the Save dialog and choose Desktop as the location.
- You can leave the filename as install.txt.
- Click Save, then exit Ccleaner.
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Please visit this webpage for instructions for downloading and running ComboFix:
http://www.bleepingcomputer.com/combofix/how-to-use-combofix
Post the log from ComboFix (C:\
Combofix.txt) when you've accomplished that, along with a new HijackThis log and the CCleaner Uninstall List (
install.txt).
