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I can not surf, but the internet is ok :(

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I can not surf, but the internet is ok :(

Unread postby coldrex » February 11th, 2008, 5:36 pm

Hi all,

I have noticed strange problem - when I start surfing in the Internet, I do it for some little time, and then starts: "Internet Explorer can not open the page..". In that time, Skype and Internet radio and Mozilla Thundebird are working normally, so that means that my LAN connection is ok.

I have scanned my comp with Lavasoft Adaware pro 7 - nothing, with Norton Antivirus 2007 - nothing.

What can You suggest?
coldrex
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Re: I can not surf, but the internet is ok :(

Unread postby Katana » February 17th, 2008, 6:32 pm

Hello and welcome to the forums

My name is Katana and I will be helping you to remove any infection(s) that you may have.

Please observe these rules while we work:
1. If you don't know, stop and ask! Don't keep going on.
2. Please reply to this thread. Do not start a new topic.
3. Please continue to respond until I give you the "All Clear"
(Just because you can't see a problem doesn't mean it isn't there)

If you can do those three things, everything should go smoothly :D

I apologize for the delay in responding, but as you can probably see the forums are quite busy
and sometimes a post manages to slip by us.
Unfortunately there are far more people needing help than there are helpers.

Please note that all instructions given are customised for this computer only, the tools used may cause damage if used on a computer with different infections.

If you think you have similar problems, please post a log in the HJT forum and wait for help.


Unless informed of in advance, failure to post replies within 5 days will result in this thread being closed.



Click here to download HJTinstall.exe
  • Save HJTinstall.exe to your desktop.
  • Double click on the HJTinstall.exe icon on your desktop.
  • By default it will install to C:\\Program Files\\Trend Micro\\Hijack This.
  • Click I accept
  • Click on the Do a system scan and save a log file button. It will scan and then ask you to save the log.
  • Click Save to save the log file and then the log will open in notepad.
  • Click on "Edit > Select All" then click on "Edit > Copy" to copy the entire contents of the log.
  • Come back here to this thread and Paste the log in your next reply.
  • DO NOT have Hijack This fix anything yet. Most of what it finds will be harmless or even required.


Installed Programs
Please could you give me a list of the programs that are installed.
  • Start HijackThis
  • Click on the Misc Tools button
  • Click on the Open Uninstall Manager button.
You will see a list with the programs installed in your computer.
Click on save list button and specify where you would like to save this file.
When you press Save button a notepad will open with the contents of that file.
Simply copy and paste the contents of that notepad into your next post.



Kaspersky Online Scanner .
Your Antivirus and/or Antispyware may give a warning during the scan. This is perfectly normal
Go Here http://www.kaspersky.com/kos/eng/partne ... bscan.html

Read the Requirements and limitations before you click Accept.
Allow the ActiveX download if necessary
Once the database has downloaded, click Next.
Click Scan Settings and change the "Scan using the following antivirus database" from standard to extended and then click OK.
Click on "My Computer" and then put the kettle on!
When the scan has completed, click Save Report As...
Enter a name for the file in the Filename: text box and then click the down arrow to the right of Save as type: and select text file (*.txt)
Click Save - by default the file will be saved to your Desktop, but you can change this if you wish.
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Katana
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Re: I can not surf, but the internet is ok :(

Unread postby Elrond » February 24th, 2008, 4:35 pm

Due to lack of response this topic is now closed.

If you still need help open a new thread in the Malware Removal forum and wait for a new helper.

If you have been helped and wish to donate to help with the costs of this volunteer site, please read Donations For Malware Removal

Elrond
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Elrond
Admin/Teacher Emeritus
 
Posts: 8818
Joined: February 17th, 2005, 9:14 pm
Location: Jerusalem


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