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I would like you to check if you can go into safemode now
Boot into Safe Mode
Reboot your computer in Safe Mode.
If the computer is running, shut down Windows, and then turn off the power.
Wait 30 seconds, and then turn the computer on.
Start tapping the F8 key. The Windows Advanced Options Menu appears. If you begin tapping the F8 key too soon, some computers display a "keyboard error" message. To resolve this, restart the computer and try again.
Ensure that the Safe Mode option is selected.
Press Enter. The computer then begins to start in Safe mode.
Login on your usual account.
after you log in reboot the computer to go back into windows mode
hi gringo i have tried unsucessfully to boot into safre mode when the advanced options screen shows it gives me 2 options the first being start windows xp the second start recovery i am unable to do anything at this point the first option is highlighted and i can't move it from this windows then starts
when the advanced options screen shows it gives me 2 options the first being start windows xp the second start recovery
that is not safe mode that sounds like the recovery console we just installed we are going to try one more time follow the instructions below carefully
Boot into Safe Mode
Reboot your computer in Safe Mode.
If the computer is running, shut down Windows, and then turn off the power.
Wait 30 seconds, and then turn the computer on.
Start tapping the F8 key over and over about two times every second keep doing this untill The Windows Advanced Options Menu appears.
Ensure that the Safe Mode option is selected. you select this by using the up arrow key untill safe mode is highlighted
Press Enter. The computer then begins to start in Safe mode.
hi Gringo I have once again tried to boot into safe mode same problem no safe mode options just the recovery console can't move from the highlighted choice thanks Jemma
This is my general post for when your logs show no more signs of malware
now this does not mean that I am giving up on you but I wanted to get this part over with before we move on
Time for some housekeeping
Click START then RUN
Now type Combofix /u in the runbox and click OK
remove tools
Let's clear out the programmes we've been using to clean up your computer, they are not suitable for general malware removal and could cause damage if used inappropriately.
Turn On Automatic Updates 1. Click Start, click Run, type sysdm.cpl, and then press ENTER. 2. Click the Automatic Updates tab, and then click to select one of the following options. We recommend that you select the Automatic (recommended) Automatically download recommended updates for my computer and install them
If you click this setting, click to select the day and time for scheduled updates to occur. You can schedule Automatic Updates for any time of day. Remember, your computer must be on at the scheduled time for updates to be installed. After you set this option, Windows recognizes when you are online and uses your Internet connection to find updates on the Windows Update Web site or on the Microsoft Update Web site that apply to your computer. Updates are downloaded automatically in the background, and you are not notified or interrupted during this process. An icon appears in the notification area of your taskbar when the updates are being downloaded. You can point to the icon to view the download status. To pause or to resume the download, right-click the icon, and then click Pause or Resume. When the download is completed, another message appears in the notification area so that you can review the updates that are scheduled for installation. If you choose not to install at that time, Windows starts the installation on your set schedule.
or visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.
antispyware programs
you have a couple of good antispyware programs on this computer but you still can try some of these others to see if you like them also
I would reccomend the download and installation of some or all of the following programs (all free), and the updating of them regularly:
WinPatrol As a robust security monitor, WinPatrol will alert you to hijackings, malware attacks and critical changes made to your computer without your permission. WinPatrol takes snapshot of your critical system resources and alerts you to any changes that may occur without your knowledge.
Spybot Search & Destroy - Spybot is a tool like Ad-Aware SE whereas it seeks out and removes known spyware from your machine. These two tools (Ad-Aware & spybot) are perfect complements to each other as one will most always find something the other missed.
Spyware Blaster - By altering your registry, this program stops harmful sites from installing things like ActiveX Controls on your machines.
IE_Spyad - Works by placing known "bad" sites into your Internet Explorer "Restricted Zones" prohibiting them from doing potentially problematic things to your computer.
Consider a custom hosts file
Consider a custom hosts file such as MVPS HOSTS. This custom hosts file effectively blocks a wide range of unwanted ads, banners, 3rd party Cookies, 3rd party page counters, web bugs, and many hijackers. For information on how to download and install, please read this tutorial by WinHelp2002 Note: Be sure to follow the instructions to disable the DNS Client service before installing a custom hosts file.
now I have been told that the problem with the safe mode could be the kind of keyboard you may have pay close attention to the part in blue
Reboot your computer in Safe Mode.
If the computer is running, shut down Windows, and then turn off the power.
Wait 30 seconds, and then turn the computer on.
Start tapping the F8 key. The Windows Advanced Options Menu appears. If you begin tapping the F8 key too soon, some computers display a "keyboard error" message. To resolve this, restart the computer and try again.
Ensure that the Safe Mode option is selected.
Press Enter. The computer then begins to start in Safe mode.
Login on your usual account.
This can be tricky. If Windows starts up in normal mode, repeat the process. If you have a keyboard with a "F Lock" key click it so that the "F" light is on when you start tapping the "F8" key.
If that is not the problem let me know what model number of A4Tech keyboard you have and is there writing on the f-keys besides F-8
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