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Hello. I have a rather large problem. I have little to no computer knowledge. But I do know that I hardly have enough time to type this. Recently, maybe a week or two ago I downloaded some music from LimeWire. As you probably have geussed my computer was infected with god knows what (Malware and friends). Now I am stuck with no desktop or anything really the only chance I have of opening a single program is when my system boots up, I rush to double click IE. I would say the amount of time before the desktop and icons disappear is about 25 seconds. I have no idea what to do. I believe my copy of Norton went out of date as of the 31st of October. Also My Ctrl+ALT+DEL doesnt do anything anymore. PLEASE HELP. Im 18 and my name is Andrew. THNX
Hi Andrew! and welcome to the Malware Removal forums. My name is John Brouwer - if it helps, you can call me John for short. I'll be glad to help you with your computer problems.
Lets try to boot into Safe Mode:
If the computer is running, shut down Windows, and then turn off the power.
Wait 30 seconds, and then turn the computer on.
Start tapping the F8 key. The Windows Advanced Options Menu appears. If you begin tapping the F8 key too soon, some computers display a "keyboard error" message. To resolve this, restart the computer and try again.
Ensure that the Safe Mode option is selected.
Press Enter. The computer then begins to start in Safe mode.
Login on your usual account.
Please let me know if the problem with your desktop and icons also occurs there or not.
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