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Please Help No Idea

2 min read

This thread's last reply is from December 15, 2007, 9:02 PM UTC. Software, malware, and removal-tool advice below may be out of date — treat specific steps and download links with caution.

skipman89
December 5, 2007, 10:02 AM UTC
Hello. I have a rather large problem. I have little to no computer knowledge. But I do know that I hardly have enough time to type this. Recently, maybe a week or two ago I downloaded some music from LimeWire. As you probably have geussed my computer was infected with god knows what (Malware and friends). Now I am stuck with no desktop or anything really the only chance I have of opening a single program is when my system boots up, I rush to double click IE. I would say the amount of time before the desktop and icons disappear is about 25 seconds. I have no idea what to do. I believe my copy of Norton went out of date as of the 31st of October. Also My Ctrl+ALT+DEL doesnt do anything anymore. PLEASE HELP. Im 18 and my name is Andrew. THNX
John B.
December 7, 2007, 8:07 PM UTC
Hi Andrew! :hello2: and welcome to the Malware Removal forums.
My name is John Brouwer - if it helps, you can call me John for short. I'll be glad to help you with your computer problems.

Lets try to boot into Safe Mode:
  • If the computer is running, shut down Windows, and then turn off the power.
  • Wait 30 seconds, and then turn the computer on.
  • Start tapping the F8 key. The Windows Advanced Options Menu appears. If you begin tapping the F8 key too soon, some computers display a "keyboard error" message. To resolve this, restart the computer and try again.
  • Ensure that the Safe Mode option is selected.
  • Press Enter. The computer then begins to start in Safe mode.
  • Login on your usual account.

Please let me know if the problem with your desktop and icons also occurs there or not.

Greets, John.
John B.
December 13, 2007, 4:25 PM UTC
You don't need help anymore?
Gary R
December 15, 2007, 9:02 PM UTC
Due to lack of response this topic is now closed.

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Gary R