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pop ups and windows alerts

4 min read

This thread's last reply is from December 5, 2007, 1:41 AM UTC. Software, malware, and removal-tool advice below may be out of date — treat specific steps and download links with caution.

Hi
Im receaving constant pop up windows warnings and an alert from my antivirus (unable to clean the file: windows/system32/spoolvs.exe)
I had followed the instuctions from different formus and Im posting my hijackethis info. Please help me! I dont know what else to do!!! Thanks, J.

Logfile of HijackThis v1.99.1
Scan saved at 12:39:36, on 22/11/2007
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.exe
C:\Archivos de programa\Network Associates\Common Framework\FrameworkService.exe
C:\Archivos de programa\Network Associates\VirusScan\Mcshield.exe
C:\Archivos de programa\Network Associates\VirusScan\VsTskMgr.exe
C:\Archivos de programa\Archivos comunes\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\system32\slserv.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\shell.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\Archivos de programa\Network Associates\VirusScan\SHSTAT.EXE
C:\Archivos de programa\QuickTime\qttask.exe
C:\Archivos de programa\Archivos comunes\Network Associates\TalkBack\TBMon.exe
C:\Archivos de programa\Network Associates\Common Framework\UpdaterUI.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Archivos de programa\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Archivos de programa\Internet Explorer\iexplore.exe
C:\Archivos de programa\Internet Explorer\IEXPLORE.EXE
C:\Archivos de programa\Internet Explorer\IEXPLORE.EXE
C:\Documents and Settings\Juan Manuel.JUAN\Datos de programa\53724.exe
C:\ARCHIV~1\WINZIP\winzip32.exe
C:\Documents and Settings\Juan Manuel.JUAN\Configuración local\Temp\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = Vínculos
F2 - REG:system.ini: Shell=Explorer.exe C:\WINDOWS\shell.exe
O2 - BHO: SuperAdBlockerBHO Class - {00000000-6C30-11D8-9363-000AE6309654} - C:\Archivos de programa\SuperAdBlocker.com\Super Ad Blocker\SABBHO.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Archivos de programa\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: QUICKfind BHO Object - {C08DF07A-3E49-4E25-9AB0-D3882835F153} - C:\ARCHIV~1\IDM\QUICKF~1\PlugIns\IEHelp.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Super Ad Blocker Toolbar - {B4B3001E-0F56-4E51-8250-BDE11547EC55} - C:\Archivos de programa\SuperAdBlocker.com\Super Ad Blocker\sabtb.dll
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [ShStatEXE] "C:\Archivos de programa\Network Associates\VirusScan\SHSTAT.EXE" /STANDALONE
O4 - HKLM\..\Run: [QuickTime Task] "C:\Archivos de programa\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Network Associates Error Reporting Service] "C:\Archivos de programa\Archivos comunes\Network Associates\TalkBack\TBMon.exe"
O4 - HKLM\..\Run: [McAfeeUpdaterUI] "C:\Archivos de programa\Network Associates\Common Framework\UpdaterUI.exe" /StartedFromRunKey
O4 - HKLM\..\Run: [Printer] C:\WINDOWS\System32\printer.exe
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [Spoolsv] C:\WINDOWS\System32\spoolvs.exe
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Archivos de programa\SUPERAntiSpyware\SUPERAntiSpyware.exe
O4 - HKCU\..\Run: [SuperAdBlocker] C:\Archivos de programa\SuperAdBlocker.com\Super Ad Blocker\SAdBlock.exe
O4 - Startup: .protected
O4 - Startup: findfast.exe
O4 - Global Startup: .protected
O4 - Global Startup: Acelerador de inicio de AutoCAD.lnk = C:\Archivos de programa\Archivos comunes\Autodesk Shared\acstart16.exe
O4 - Global Startup: autorun.exe
O7 - HKLM\Software\Microsoft\Windows\CurrentVersion\Policies\System, DisableRegedit=1
O8 - Extra context menu item: E&xportar a Microsoft Excel - res://C:\ARCHIV~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Referencia - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\ARCHIV~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Archivos de programa\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Archivos de programa\Messenger\MSMSGS.EXE
O12 - Plugin for .wav: C:\Archivos de programa\Internet Explorer\PLUGINS\npqtplugin.dll
O16 - DPF: {B1E2B96C-12FE-45E2-BEF1-44A219113CDD} (SABScanProcesses Class) - http://www.superadblocker.com/activex/sabspx.cab
O20 - AppInit_DLLs: C:\WINDOWS\system32\append.dll
O20 - Winlogon Notify: !SABWinLogon - C:\Archivos de programa\SuperAdBlocker.com\Super Ad Blocker\SABWINLO.DLL
O20 - Winlogon Notify: !SASWinLogon - C:\Archivos de programa\SUPERAntiSpyware\SASWINLO.dll
O23 - Service: Autodesk Licensing Service - Autodesk, Inc. - C:\Archivos de programa\Archivos comunes\Autodesk Shared\Service\AdskScSrv.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Archivos de programa\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: McAfee Framework Service (McAfeeFramework) - Network Associates, Inc. - C:\Archivos de programa\Network Associates\Common Framework\FrameworkService.exe
O23 - Service: Network Associates McShield (McShield) - Network Associates, Inc. - C:\Archivos de programa\Network Associates\VirusScan\Mcshield.exe
O23 - Service: Network Associates Task Manager (McTaskManager) - Network Associates, Inc. - C:\Archivos de programa\Network Associates\VirusScan\VsTskMgr.exe
O23 - Service: Super Ad Blocker Service (SABSVC) - SuperAdBlocker.com - C:\Archivos de programa\SuperAdBlocker.com\Super Ad Blocker\SABSVC.EXE
O23 - Service: SmartLinkService (SLService) - - C:\WINDOWS\SYSTEM32\slserv.exe
Hello, and welcome to the forum.

My name is Simon V., and I'll be glad to help you with your computer problems.

Why don't you have Service Pack 2 installed?

Step 1

Please download SmitfraudFix (by S!ri).

  • Double-click on SmitfraudFix.exe. A screen will pop up. Select Option 1 (Search) by typing 1 and hit Enter. A text file will appear, which will list the infected files. Save it to a convenient location.
  • The log will also be saved here: C:\rapport.txt


Note: process.exe is detected by some antivirus programs (AntiVir, Dr.Web, Kaspersky) as a "RiskTool"; it is not a virus, but a program used to stop system processes. Antivirus programs cannot distinguish between "good" and "malicious" use of such programs, therefore they may alert the user.

Step 2

Open HijackThis.

  • Click on the Config button.
  • Click on the Misc Tools button.
  • Click on the Open Uninstall Manager button.
  • Click on the Save list... button and save the file to a convenient location. When you press Save, Notepad will open with the contents of that file.


Step 3

In your next reply, please post:

  • why you don't have Service Pack 2 installed
  • the SmitfraudFix report (C:\rapport.txt)
  • the Uninstall List (uninstall_list.txt)
  • a new HijackThis log
Do you still need help?
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