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Bogus Windows Security Alert

8 min read

This thread's last reply is from September 14, 2007, 11:05 AM UTC. Software, malware, and removal-tool advice below may be out of date — treat specific steps and download links with caution.

dls0626
August 27, 2007, 4:45 PM UTC
It has something to do with the printer.exe file. Once we stopped the printer.exe process Norton anti-virus was able to see it and remove it but upon restarting the computer it came back again. Below is log from the HijackThis log.

Thanks.


Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 11:24:43 AM, on 8/27/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16512)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\WINDOWS\System32\bcmwltry.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
C:\Program Files\Apache Group\Apache2\bin\Apache.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\WINDOWS\Explorer.exe
C:\WINDOWS\system32\printer.exe
C:\Program Files\Apache Group\Apache2\bin\Apache.exe
C:\Program Files\LogMeIn\LogMeInSystray.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
C:\WINDOWS\stsystra.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\OPHALDCS.EXE
C:\Program Files\Symantec\Norton Ghost 2003\GhostStartService.exe
C:\Program Files\Microsoft SQL Server\MSSQL$ACT7\Binn\sqlservr.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\PROGRA~1\MUSICM~1\MUSICM~3\MMDiag.exe
C:\profsoft\mysql\bin\mysqld-nt.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
C:\Program Files\Dell\NICCONFIGSVC\NICCONFIGSVC.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\Program Files\Corel\Corel Photo Album 6\MediaDetect.exe
C:\WINDOWS\system32\WLTRAY.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktopIndex.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\MUSICMATCH\Musicmatch Jukebox\mim.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktopDisplay.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Boingo\GoBoingo\GoBoingo.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\AIM\aim.exe
C:\Program Files\Citrix\GoToMeeting\198\g2mstart.exe
C:\Program Files\Microsoft Location Finder\LocationFinder.exe
C:\Program Files\Citrix\GoToMeeting\198\g2mcomm.exe
C:\Program Files\Citrix\GoToMeeting\198\g2mlauncher.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\j2 Messenger 4.0\J2GDllCmd.exe
C:\Program Files\j2 Messenger 4.0\J2GTray.exe
C:\Program Files\Apache Group\Apache2\bin\ApacheMonitor.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Microsoft Office\OFFICE11\OUTLOOK.EXE
C:\Program Files\Microsoft Office\OFFICE11\WINWORD.EXE
C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
F2 - REG:system.ini: Shell=Explorer.exe C:\WINDOWS\system32\printer.exe
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O4 - HKLM\..\Run: [LogMeIn GUI] "C:\Program Files\LogMeIn\LogMeInSystray.exe"
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [ISUSPM Startup] "C:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe" -startup
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
O4 - HKLM\..\Run: [SigmatelSysTrayApp] stsystra.exe
O4 - HKLM\..\Run: [ShowLOMControl] 
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [MimBoot] C:\PROGRA~1\MUSICM~1\MUSICM~3\mimboot.exe
O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
O4 - HKLM\..\Run: [DVDLauncher] "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe"
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [Dell QuickSet] C:\Program Files\Dell\QuickSet\quickset.exe
O4 - HKLM\..\Run: [Corel Photo Downloader] C:\Program Files\Corel\Corel Photo Album 6\MediaDetect.exe
O4 - HKLM\..\Run: [Broadcom Wireless Manager UI] C:\WINDOWS\system32\WLTRAY.exe
O4 - HKLM\..\Run: [Act! Preloader] "C:\Program Files\ACT\ACT for Windows\Act8.exe" -stayrunning
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [MSKDetectorExe] C:\Program Files\McAfee\SpamKiller\MSKDetct.exe /uninstall
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [osCheck] "C:\Program Files\Norton AntiVirus\osCheck.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [GoBoingo] C:\Program Files\Boingo\GoBoingo\GoBoingo.exe
O4 - HKLM\..\Run: [WinAVX] C:\WINDOWS\system32\WinAvXX.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [AIM] C:\Program Files\AIM\aim.exe -cnetwait.odl
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [GoToMeeting] C:\Program Files\Citrix\GoToMeeting\198\g2mstart.exe "/Trigger RunAtLogon"
O4 - HKCU\..\Run: [Microsoft Location Finder] "C:\Program Files\Microsoft Location Finder\LocationFinder.exe"
O4 - HKCU\..\Run: [WinAVX] C:\WINDOWS\system32\WinAvXX.exe
O4 - Startup: system.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: autorun.exe
O4 - Global Startup: Digital Line Detect.lnk = ?
O4 - Global Startup: j2 DllCmd 4.0.lnk = C:\Program Files\j2 Messenger 4.0\J2GDllCmd.exe
O4 - Global Startup: j2 Tray Menu 4.0.lnk = C:\Program Files\j2 Messenger 4.0\J2GTray.exe
O4 - Global Startup: Monitor Apache Servers.lnk = C:\Program Files\Apache Group\Apache2\bin\ApacheMonitor.exe
O4 - Global Startup: QuickBooks Update Agent.lnk = C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
O7 - HKLM\Software\Microsoft\Windows\CurrentVersion\Policies\System, DisableRegedit=1
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar2.dll/cmsearch.html
O8 - Extra context menu item: &Translate English Word - res://c:\program files\google\GoogleToolbar2.dll/cmwordtrans.html
O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar2.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar2.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar2.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page into English - res://c:\program files\google\GoogleToolbar2.dll/cmtrans.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll
O9 - Extra button: Attach Web page to ACT! contact - {6F431AC3-364A-478b-BBDB-89C7CE1B18F6} - mscoree.dll (file missing)
O9 - Extra 'Tools' menuitem: Attach Web page to ACT! contact... - {6F431AC3-364A-478b-BBDB-89C7CE1B18F6} - mscoree.dll (file missing)
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {13EC55CF-D993-475B-9ACA-F4A384957956} (Controller Class) - https://www.windowsonecare.com/install/cli/1.1.1067.14/WinSSWebAgent.CAB
O16 - DPF: {238F6F83-B8B4-11CF-8771-00A024541EE3} (Citrix ICA Client) - http://a516.g.akamai.net/f/516/25175/7d/runaware.download.akamai.com/25175/citrix/wficat-no-eula.cab
O16 - DPF: {48E59293-9880-11CF-9754-00AA00C00908} (Microsoft Internet Transfer Control 6.0 (SP6)) - http://localhost/profsoft/Msinet.OCX
O16 - DPF: {6A344D34-5231-452A-8A57-D064AC9B7862} (Symantec Download Manager) - https://webdl.symantec.com/activex/symdlmgr.cab
O16 - DPF: {7E4A0EB0-8968-455E-B8AC-16815EBFC8A8} (SuiteControl.SuiteLaunch) - http://localhost/profsoft/SuiteControl.OCX
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan ... asinst.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/s ... wflash.cab
O16 - DPF: {D91FCA39-9CAC-4321-A130-F00374C724E2} (SuiteControl.SuiteLaunch) - http://demo.psft.biz/profsoft/SuiteControl.OCX
O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~1\GOEC62~1.DLL
O23 - Service: Ad-Aware 2007 Service (aawservice) - Lavasoft AB - C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
O23 - Service: Apache2 - Apache Software Foundation - C:\Program Files\Apache Group\Apache2\bin\Apache.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: DCS Loader (DCSLoader) - Oki Data Corporation - C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\OPHALDCS.EXE
O23 - Service: GhostStartService - Symantec Corporation - C:\Program Files\Symantec\Norton Ghost 2003\GhostStartService.exe
O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Symantec IS Password Validation (ISPwdSvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\isPwdSvc.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: MySql - Unknown owner - C:/profsoft/mysql/bin/mysqld-nt.exe
O23 - Service: NICCONFIGSVC - Dell Inc. - C:\Program Files\Dell\NICCONFIGSVC\NICCONFIGSVC.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: Symantec AppCore Service (SymAppCore) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe
O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\WINDOWS\System32\WLTRYSVC.EXE

--
End of file - 12032 bytes
Simon V.
August 27, 2007, 5:01 PM UTC
    Hello, and welcome to the forum.

    My name is Simon V., and I'll be glad to help you with your computer problems.

    HijackThis logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that happens.
    I am currently looking over your log. As I am a trainee, everything that I post to you must be checked by an Admin or Moderator. Thus, there may be a tiny bit of a delay between posts, but it shouldn't be too long. I will post back shortly with a potential fix.

    Please be patient and I'd be grateful if you would note the following:

  • I will be working on your Malware issues, this may or may not, solve other issues you have with your machine.
  • The fixes are specific to your problem and should only be used for this issue on this machine.
  • Please continue to review my answers until I tell you your machine appears to be clear. Absence of symptoms does not mean that everything is clear.
  • It's often worth reading through these instructions and printing them for ease of reference.
  • If you don't know or understand something, please don't hesitate to say or ask! It's better to be sure and safe than sorry.
  • Please reply to this thread. Do not start a new topic.
Simon V.
August 27, 2007, 8:11 PM UTC
    Identity Theft

  • I'm afraid I have unpleasant news for you. You have a Very Dangerous infection on this machine.
    The infection is delivered by a Backdoor Trojan.
    It allows outsiders COMPLETE access to every keystroke, account, and password you use while on this machine, and complete access to any other data present...

    IF this computer has been used for any kind of important data, my best recommendation is to disconnect from the internet, reformat the entire drive and re-install your operating system and applications.

    We can likely clean the infected files off the computer, and if you wish we will attempt to do so, but we cannot be sure that the infection didn't do something to your system to reduce the system security. In that instance, even after removal of the infection, you could be subject to another attack or takeover as soon as you re-connect to the internet.

    The decision whether to reformat or not should be based on:
    • The use of the computer - this is the primary factor in the decision whether to reformat and re-install, or just disinfect.
    • The variety of malware - this influences the decision on whether to re-format and re-install, or just disinfect. IN THIS CASE we have a backdoor worm, the worst kind.

    If the computer has been used for any important data, you are strongly advised to do the following, immediately:
    • Disconnect the infected computer from the internet and from any networked computers until the computer can be cleaned.
    • Back up all important data on the machine. Do not back up any Applications (programs). Those should be re-installed from the original source CDs or websites.
    • If you have ever used this computer for shopping, banking, or any transactions relating to your financial well being:
      Call all of your banks, credit card companies, and financial institutions, informing them that you may be a victim of identity theft, and to put a watch on your accounts or change all your account numbers.
    • From a clean computer, change ALL your online passwords -- for ISP login, email, banks, financial accounts, PayPal, eBay, online companies, and any online forums or groups you belong to.
    • DO NOT change passwords or do any transactions while using the infected computer because the attacker will get the new password and transaction information.
    • Take any other steps you think appropriate for an attempted identity theft.

    While you are deciding whether to reformat and re-install, this can be a useful link.

    Please let me know what you decide.
Simon V.
September 2, 2007, 1:39 PM UTC
dls0626? Are you still with me?
askey127
September 14, 2007, 11:05 AM UTC
This topic is now closed due to inactivity. If you wish it reopened, please send us an email to 'admin at malwareremoval.com' with a link to your thread.

If it has been 10 days or more since your last post, and the helper assisting you posted a response to that post to which you did not reply, this topic will not be reopened. If you still require help, please start a new topic and include a fresh HijackThis log and a link to this thread in your new topic.

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