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Well, I do believe there is only need for one real-time scanner so I'llmake the suggestion first of uninstalling Defender. I'll take my time with her and just post back when I actually come to do a fix?
Open Notepad and choose [b]File, New[/b]
Copy the content of the quote box below into notepad.
sc stop "Content Monitoring Tool"
sc disable "Content Monitoring Tool"
sc delete msCMTSrvc
Use Notepad's [b]File, Save As[/b] and save to your desktop as FileType [b]All Files[/b] and Filename [b]FixService.bat[/b]
Do not save as File Type [b]Text[/b] or it won't work.
Then double-click [b]FixService.bat[/b] on your desktop.
sc delete always needs the name in parentheses in the O23 line.
Then the O23 line can be removed in HJT if it's still there.
Mistakenly posted this in the real thread instead of here.
Got to stop leaving both open at once!
That's twice in the same month!
I deleted it, but his ref to me is that.
suggested remove the kernel dump O4 and O4 - HKLM\..\Run: [tgcmd] "C:\Program Files\support.com\bin\tgcmd.exe" /server and suggested that he was probably OK after that. the O23 is only a minor nuisance.
He posted he's still worried about the McAfee malware.j note he's getting. I don't know if it's just a heuristics catch (that name sounds like it). No other AV's have noted that one yet. Can't find out anything else online either. Maybe you can ask the user if he is able to find out what file is involved and we can upload it to Virustotal or Jotti.
I would run a Kaspersky Online scan and see if it picks up anything.
If nothing, I would give the all clear.
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