about blank

hi guys, 1stposting so not sure what you need, keep getting about blank on ie8, running xp pro, have been poited your way, also when I click on a desktop icon, they disapear for about a secong then reapear but don't open, have downloaded hijackthis and saved the logfile as a word doc which I will copy and paste here, all help gratefully accepted:

Logfile of HijackThis v1.99.1
Scan saved at 4:36:13 am, on 15/06/2005
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\javaqr.exe
C:\Program Files\Belkin\Belkin Wireless Network Utility\WLService.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Belkin\Belkin Wireless Network Utility\WLanCfgG.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\Program Files\Trust\Ami Track Dual Scroll\Amoumain.exe
C:\WINDOWS\System32\JupitCo.exe
C:\WINDOWS\System32\atwtusb.exe
C:\WINDOWS\glv.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\WINDOWS\system32\sysrn32.exe
C:\PROGRA~1\NORTON~1\navapw32.exe
C:\Program Files\InkSaver\InkSaver.exe
C:\WINDOWS\System32\TBLMOUSE.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\PROGRA~1\PANICW~1\POP-UP~1\PSFree.exe
C:\WINDOWS\explorer.exe
C:\Documents and Settings\Harry\Local Settings\Temp\Temporary Directory 3 for hijackthis.zip\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\system32\hcsgv.dll/sp.html#55135
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\system32\hcsgv.dll/sp.html#55135
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINDOWS\system32\hcsgv.dll/sp.html#55135
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\system32\hcsgv.dll/sp.html#55135
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\system32\hcsgv.dll/sp.html#55135
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\system32\hcsgv.dll/sp.html#55135
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\system32\hcsgv.dll/sp.html#55135
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = about:blank
R3 - Default URLSearchHook is missing
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: Class - {6E4569A8-E677-0A0F-ECDC-9CC201C6B2AD} - C:\WINDOWS\system32\crxu32.dll
O2 - BHO: Class - {8773D188-CB86-4005-410E-8DEE50D983C3} - C:\WINDOWS\system32\crxu32.dll
O2 - BHO: Class - {8C8A43E7-16FA-0125-D764-9825D11BDBF8} - C:\WINDOWS\system32\crxu32.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [WheelMouse] Amoumain.exe
O4 - HKLM\..\Run: [USB SECURITY DEVICE CoInstaller] JupitCo.exe
O4 - HKLM\..\Run: [atwtusb] atwtusb.exe beta
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [glv] C:\WINDOWS\glv.exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\Run: [Zone Labs Client] C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
O4 - HKLM\..\Run: [sysrn32.exe] C:\WINDOWS\system32\sysrn32.exe
O4 - HKLM\..\Run: [NAV Agent] C:\PROGRA~1\NORTON~1\navapw32.exe
O4 - HKLM\..\Run: [InkSaver] C:\Program Files\InkSaver\InkSaver.exe hide
O4 - HKLM\..\Run: [iexplore.exe] C:\Program Files\Internet Explorer\iexplore.exe
O4 - HKCU\..\Run: [PopUpStopperFreeEdition] "C:\PROGRA~1\PANICW~1\POP-UP~1\PSFree.exe"
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Windows Update.hta
O8 - Extra context menu item: &Google Search - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: Backward Links - res://C:\Program Files\Google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://C:\Program Files\Google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Similar Pages - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://C:\Program Files\Google\GoogleToolbar1.dll/cmtrans.html
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/msnmessengersetupdownloader.cab
O23 - Service: Remote Procedure Call (RPC) Helper ( 11Fßä #•ºÄÖ`I) - Unknown owner - C:\WINDOWS\system32\javaqr.exe
O23 - Service: Belkin 54g Wireless USB Network Adapter (Belkin 54g Wireless USB Network Adapter Service) - Unknown owner - C:\Program Files\Belkin\Belkin Wireless Network Utility\WLService.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe

Hey Conrail,

Im looking at your Hijackthis Log now

Bertha

Hi Conrail,

Welcome to MR Forums,

Firstly I need you to update to SP1 see here - http://www.microsoft.com/windowsxp/downloads/updates/sp1/default.mspx

This is important as it will cover the patches in Windows for you making you less vulnerable to Junk

Please DO NOT INSTALL SP2 YET


Once Done do as follows:

Important: Create a folder on the C: drive called C:\HJT. You can do this by going to My Computer (Windows key+e) then double click on C:
then right click and select New then Folder and name it HJT.

Now Reboot, and post a new Hijackthis Log back here

Bertha

thanks Bertha, unfortunately I am having trouble creatinng the file you asked me to do, when I click on My Computer or try Windows key+e or any desktop icon, the desktop clears for a decond, returns but wont open anything

your help has been much apreciated Bertha but I am getting nowhere, I am unable to access the log or anything else for that matter so going to cut my loses and reformat and reinstall, hopefully that will clear everything for a fresh start, norton, adaware or spybot failed to stop this problem, can't access the start menu or search to look for the log file

Did you try updating tp SP1?

If you wish to reformat then thats fine, However if we can get over this hurdle then I can help you

Bertha

I did install sp1 but the problem is that I cannot access anything, currently using another pc to write this, everytime I click on any icon or the start button the icons all dissapear for a second then return, then I cannot even click on anything for a while, the display background stays the same and the mouse pointer moves but that is all, cannot even access search to look for the hijack program to run another log file, I give up at 1am this morning and been back at it since 4:45am, wish I knew how to swear, sorry, trying to add humour to stop myself screaming. I have not started formatting yet, I will give it another try to get a new log file.

Hey Conrail,

If you can post a new Logfile that would be good

Bertha

Hows the new HJT Log coming along

Bertha

Whilst we appreciate that you may be busy, it has been 14 days or more since we heard from you.

Infections can change and fresh instructions will now need to be given. This topic is now closed, if you still require assistance then please start a new topic in the Malware Removal Forum

If you wish this topic reopened, please send us an email to 'admin at malwareremoval.com' with a link to your thread.

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