Re: cannot delete a folder

Hello.

Although not necessarily a Malware issues, after creating a folder on the C drive in My documents where I wanted to put restored files/folders using the windows backup utility (which was not successful). I cannot now delete the folder from my system. I tried using safe mode but did not work.

Can you help with this?

Do you get an error when you try to delete the folder? Can you tell me what it is please.

Yes, the error message says: cannot delete folder: access is denied. Please make sure the disk is not write-protected, full or in use.

Hi Matthew!

Download Unlocker and install it to your computer.

• Navigate to Folder/File of interest
• Right click on it and from the right click menu click on Unlocker.
• A Window will appear. Note the Process and Process path which is displayed.
• Send me that information please.
• Do not attempt to use Unlocker to unlock the file.
• Exit out of Unlocker.

Hello Trogan_1000!

Thank you for your assistance. I was running a virus scan using Kaspersky and noted that the report found all my backups files in this folder and stated the objects were not scanned because they were locked.

I did as instructed and the message was that no locking handle was found. But that Unlocker can still help with the object and provides a list of options...delete, rename or move. I suspect there was some problem in the restoration of my backup files to this folder using the windows backup wizard...do you know if I could just restore the files to their original location (from on old computer to a new one) rather than to an alternate or single folder which I did in this case and had the problem.

Thanks again.

You could try restoring the files and see if it works.

Do you want to restore the files instead of deleting the folder?

Hi.

I would prefer to have access to the folder and restore the files as a first option otherwise if I delete the folder now I am just going to have to re-do the restore...which maybe the easiest option. Can I delete the folder using unlocker then?

Do you have any suggestions on restoring file options from one computer to another...I am not restoring system state data, only files....the options I am writing about are: restore to original location, alternate location or single folder.

Many thanks.

Hi Matthew

You can use Unlocker to delete the folder, yes.

Can't you copy the files to a CD or USB and transfer them?

Hello.

Sorry if I wasn't clear in my previous posts...I have backed up most of my files from an old computer I no longer use onto a USB flash memory drive..I used the Windows backup utility to do this and then tried to restore those files to my new computer and that's when the problem with the folder occurred because when selecting restore options via the backup utility I chose restore to an alternate location...I did this and then could not access the folder and hence the original post. I have not tried to restore thoses files since the first problem arose....and my question was should I change the restore option to original location (which would have referred to another computer and not the one that I am restoring to).

I just tried deleting the folder with Unlocker...pop up said could not delete file, would you like to delete on next reboot?

"Matthew" wrote:Hello.

Sorry if I wasn't clear in my previous posts...I have backed up most of my files from an old computer I no longer use onto a USB flash memory drive..I used the Windows backup utility to do this and then tried to restore those files to my new computer and that's when the problem with the folder occurred because when selecting restore options via the backup utility I chose restore to an alternate location...I did this and then could not access the folder and hence the original post. I have not tried to restore thoses files since the first problem arose....and my question was should I change the restore option to original location (which would have referred to another computer and not the one that I am restoring to).

I've never used Windows backup utility so I'm not sure if restoring the files to the original location will work. You give give it a try.

"Matthew" wrote:I just tried deleting the folder with Unlocker...pop up said could not delete file, would you like to delete on next reboot?

Try 'Delete on next reboot'.

Let me know what happens.

Hello again.

I selected delete on reboot using unlockoer but the folder is still there after reboot. I think I will try to restore some of these files to a CD to see what happens. Any advice you have on how I can take control of this folder??

Thank you.

I'll see what I can find out for you.

Follow the instructions in the link below if you have Windows XP...

http://support.microsoft.com/default.aspx?scid=kb;en-us;308421

Trogan_1000,

After trying to resolve this for over a week, the MS article you sent did the trick! Not only do I have access to the folder but all my backup files are there too...wonderful! I was really beginning to get worried because I did not have another backup of these files.

I really appreciate your help with this given that it was not a malware issue...hats off to you!

Matthew