Malware disabled my Firewall

[lamaxx]

Hi,

My PC is currently infected with some kind of malware that continually disables my firewall, and hijacks my browser.

I scanned the system multiple times (in regular and safe mode) with McAfee VirusScan, Windows Defender, AdAware SE Personal, e-wido AntiSpyware, TrojanHunter, SpyHunter, CWShredder, plus Panda ActiveScan Pro (I subscribed just for this): with almost every scan they have found something, but something else reappears the next time.

Every once in a while I have been able to get the Firewall to kick in at startup, only to become disabled in a matter of seconds. When I try to enable it myself, I get a message that the Security Center could not turn on Windows Firewall. In addition, the Security Center does not recognize McAfee as it used to. IE often crashes when I start it the first time, and subsequently keeps being redirected to a random number of ad pages - including many supposedly legit ones such as Lycos or Ebay.

At some point I deleted the WindowsFirewall keys under HKEY_LOCAL_MACHINE \ SOFTWARE \ Policies \ Microsoft and HKEY_CURRENT_USER \ SOFTWARE \ Policies \ Microsoft, but it didn't seem to make any difference. I also manually removed an incredible amount of IP addresses and domains hidden inside a registry key for "trusted" sites.

Anyway, I am including the Hijackthis log, hoping that someone out there might be able to help me. Thanks in advance!

Riccardo

Logfile of HijackThis v1.99.1
Scan saved at 12:15:36 PM, on 10/8/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\ewido anti-spyware 4.0\guard.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Network Associates\Common Framework\FrameworkService.exe
C:\Program Files\Network Associates\VirusScan\VsTskMgr.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Raxco\PerfectDisk\PDSched.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\Program Files\Network Associates\VirusScan\SHSTAT.EXE
C:\Program Files\Network Associates\Common Framework\UpdaterUI.exe
C:\Program Files\Common Files\Network Associates\TalkBack\TBMon.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\Musicmatch\Musicmatch Jukebox\mm_tray.exe
C:\PROGRA~1\MUSICM~1\MUSICM~2\MMDiag.exe
C:\Program Files\Windows Media Connect 2\WMCCFG.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Adobe\Acrobat 7.0\Distillr\Acrotray.exe
C:\WINDOWS\system32\hphmon04.exe
C:\Program Files\MUSICMATCH\Musicmatch Jukebox\mim.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\ewido anti-spyware 4.0\ewido.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\TrojanHunter 4.6\THGuard.exe
C:\WINDOWS\system32\devldr32.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Google\GoogleToolbarNotifier\1.0.720.3640\GoogleToolbarNotifier.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnf.exe
C:\Program Files\ATI Technologies\ATI.ACE\CLI.exe
C:\Program Files\SEC\MagicTune3.6\GammaTray.exe
C:\Program Files\Common Files\DataViz\DvzIncMsgr.exe
C:\Program Files\palmOne\Hotsync.exe
C:\Program Files\Logitech\SetPoint\SetPoint.exe
C:\Program Files\SEC\Natural Color\NaturalColorLoad.exe
C:\Program Files\VIA\RAID\raid_tool.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\Program Files\Common Files\Logitech\KhalShared\KHALMNPR.EXE
C:\Program Files\SEC\MagicTune3.6\MagicTune.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktopIndex.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktopCrawl.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktopOE.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Outlook Express\msimn.exe
C:\Documents and Settings\Riccardo\Desktop\hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.cnn.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll
F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\userinit.exe,wuqtuwo.exe
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSL encrypt - {746455FE-D059-47e7-AF0E-140E03F5A447} - C:\WINDOWS\system32\nsz25.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar3.dll
O2 - BHO: Adobe PDF Conversion Toolbar Helper - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll
O2 - BHO: Banner Rotator - {E954DB82-1533-4714-92F2-59C98D5C18CC} - C:\WINDOWS\system32\brrotate.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar3.dll
O4 - HKLM\..\Run: [PtiuPbmd] Rundll32.exe ptipbm.dll,SetWriteBack
O4 - HKLM\..\Run: [Ptipbmf] rundll32.exe ptipbmf.dll,SetWriteCacheMode
O4 - HKLM\..\Run: [ATICCC] "C:\Program Files\ATI Technologies\ATI.ACE\cli.exe" runtime
O4 - HKLM\..\Run: [Logitech Hardware Abstraction Layer] KHALMNPR.EXE
O4 - HKLM\..\Run: [ShStatEXE] "C:\Program Files\Network Associates\VirusScan\SHSTAT.EXE" /STANDALONE
O4 - HKLM\..\Run: [McAfeeUpdaterUI] "C:\Program Files\Network Associates\Common Framework\UpdaterUI.exe" /StartedFromRunKey
O4 - HKLM\..\Run: [Network Associates Error Reporting Service] "C:\Program Files\Common Files\Network Associates\TalkBack\TBMon.exe"
O4 - HKLM\..\Run: [MimBoot] C:\PROGRA~1\MUSICM~1\MUSICM~2\mimboot.exe
O4 - HKLM\..\Run: [MMTray] "C:\Program Files\Musicmatch\Musicmatch Jukebox\mm_tray.exe"
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [MediaFace Integration] C:\Program Files\Fellowes\MediaFACE 5.0\SetHook.exe
O4 - HKLM\..\Run: [Windows Media Connect 2] "C:\Program Files\Windows Media Connect 2\WMCCFG.exe" /StartQuiet
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [Acrobat Assistant 7.0] "C:\Program Files\Adobe\Acrobat 7.0\Distillr\Acrotray.exe"
O4 - HKLM\..\Run: [HPHmon04] C:\WINDOWS\system32\hphmon04.exe
O4 - HKLM\..\Run: [Share-to-Web Namespace Daemon] C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
O4 - HKLM\..\Run: [!ewido] "C:\Program Files\ewido anti-spyware 4.0\ewido.exe" /minimized
O4 - HKLM\..\Run: [SpyHunter] C:\Program Files\Enigma Software Group\SpyHunter\SpyHunter.exe
O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
O4 - HKLM\..\Run: [THGuard] "C:\Program Files\TrojanHunter 4.6\THGuard.exe"
O4 - HKLM\..\Run: [adstart] "iexplore.exe" "http://iesettingsupdate"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\1.0.720.3640\GoogleToolbarNotifier.exe
O4 - Startup: Adobe Gamma.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Adobe Acrobat Speed Launcher.lnk = ?
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: ATI CATALYST System Tray.lnk = C:\Program Files\ATI Technologies\ATI.ACE\CLI.exe
O4 - Global Startup: Color Calibration.lnk = ?
O4 - Global Startup: DataViz Inc Messenger.lnk = C:\Program Files\Common Files\DataViz\DvzIncMsgr.exe
O4 - Global Startup: HotSync Manager.lnk = C:\Program Files\palmOne\Hotsync.exe
O4 - Global Startup: Logitech SetPoint.lnk = C:\Program Files\Logitech\SetPoint\SetPoint.exe
O4 - Global Startup: MagicTune 3.6.lnk = ?
O4 - Global Startup: NaturalColorLoad.lnk = ?
O4 - Global Startup: VIA RAID TOOL.lnk = C:\Program Files\VIA\RAID\raid_tool.exe
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O8 - Extra context menu item: Convert link target to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert link target to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert selected links to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
O8 - Extra context menu item: Convert selected links to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
O8 - Extra context menu item: Convert selection to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert selection to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2\bin\npjpi142.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2\bin\npjpi142.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {0A5FD7C5-A45C-49FC-ADB5-9952547D5715} (Creative Software AutoUpdate) - http://www.creative.com/su/ocx/15015/CTSUEng.cab
O16 - DPF: {0D41B8C5-2599-4893-8183-00195EC8D5F9} (asusTek_sysctrl Class) - http://support.asus.com/common/asusTek_sys_ctrl.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?LinkID=39204
O16 - DPF: {2AF5BD25-90C5-4EEC-88C5-B44DC2905D8B} (DownloadManager Control) - http://dlmanager.akamaitools.com.edgesu ... .0.3.1.cab
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://us.dl1.yimg.com/download.yahoo.c ... 040510.cab
O16 - DPF: {4C39376E-FA9D-4349-BACC-D305C1750EF3} (EPUImageControl Class) - http://tools.ebayimg.com/eps/wl/activex ... 0-3-36.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupda ... 7802661609
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftup ... 7802735156
O16 - DPF: {8BC53B30-32E4-4ED3-BEF9-DB761DB77453} (CInstallLPCtrl Object) - http://u3.sandisk.com/download/apps/LPInstaller.CAB
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan ... asinst.cab
O16 - DPF: {D6376DD2-C2BD-49B2-A1B1-138F869633F3} (ASPRO Installer Class) - http://acs.pandasoftware.com/activescan ... roinst.cab
O16 - DPF: {EB387D2F-E27B-4D36-979E-847D1036C65D} (QDiagHUpdateObj Class) - http://h30155.www3.hp.com/ediags/hpfix/ ... gh.cab?326
O16 - DPF: {F6ACF75C-C32C-447B-9BEF-46B766368D29} (Creative Software AutoUpdate Support Package) - http://www.creative.com/su/ocx/15016/CTPID.cab
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
O23 - Service: ewido anti-spyware 4.0 guard - Anti-Malware Development a.s. - C:\Program Files\ewido anti-spyware 4.0\guard.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: McAfee Framework Service (McAfeeFramework) - Network Associates, Inc. - C:\Program Files\Network Associates\Common Framework\FrameworkService.exe
O23 - Service: Network Associates Task Manager (McTaskManager) - Network Associates, Inc. - C:\Program Files\Network Associates\VirusScan\VsTskMgr.exe
O23 - Service: PDEngine - Raxco Software, Inc. - C:\Program Files\Raxco\PerfectDisk\PDEngine.exe
O23 - Service: PDScheduler (PDSched) - Raxco Software, Inc. - C:\Program Files\Raxco\PerfectDisk\PDSched.exe
O23 - Service: Pml Driver HPH11 - HP - C:\WINDOWS\system32\HPHipm11.exe

[tim s]

Hi lamaxx,

Welcome to the MalWare Removal forums! I'll be glad to help you with your computer problems.
HijackThis logs can take some time to research, so please be patient with me. I know that you need
your computer working as quickly as possible, and I will work hard to help see that happens.

In order to help me help you, please observe the following while we work:

1. If you don't know, stop and ask! Don't continue, we don't want to start all over again!
2. Understand that cleaning your computer can sometimes take multiple passes/posts,
   and it's important to follow the steps as listed including re-running scans as listed
3. Please reply to this thread, do not start another.

If you can do those three things, everything should go smoothly

[tim s]

Hello lamaxx,

You are infected

You are running SpyHunter (or Spykiller). This is a program that advertises itself as removing spyware, but it apparently gives false positives to get you to buy it and then does a miserable job. Some even think that it may install malware. I recommend that you remove it. See Spyware Warrior Rogue/Suspect Anti-Spyware Products and Web Sites for details about these programs:

SpyHunter

SpyKiller
--------------------------------------------------------------------------------------------------------------------------------

I will need you to uninstall ewido 4.0 there is a newer verison with a new name AVG Anti-Spyware 7.5. Please do not install the new one yet I have it listed in the steps below to reinstall and how its needs to be setup.

Add/Remove Programs

• Click Start
• Go to Control Panel
• Go to Add/Remove Programs
• Find and click Remove for the following:
  
  ewido
  SpyHunter (If you decide to uninstall it)

--------------------------------------------------------------------------------------------------------------------------------

We will need to disable programs that interfer with fix.

Please disable Windows Defender Real Time Protection as it may interfere with the fix. To disable Windows Defender:

• Open Windows Defender
• Click Tools
• Click General Settings
• Scroll down to Real Time Protection Options
• Uncheck Turn on Real Time Protection (recommended)
• Close Windows Defender

Once your log is clean you can re-enable Windows Defender Real Time Protection.
--------------

Disable Trojan Hunter Guard
Go to TrojanHunter Guard in the lower right corner of your screen. It is a light blue magnifying glass icon with a red handle. Right click it and select Settings. Uncheck Load at startup and Enabled.
-------------

If you did not uninstall SpyHunter It will have to be disabled too

---------------------------------------------------------------------------------------------------------------------------------------

Next do the following:
1. Download this file - combofix.exe
2. Double click combofix.exe & follow the prompts.
3. When finished, it shall produce a log for you. Post that log in your next reply

Note:
Do not mouseclick combofix's window whilst it's running. That may cause it to stall
--------------------------------------------------------------------------------------------------------------------------------------

To enable the viewing of Hidden files follow these steps:

1. Close all programs so that you are at your desktop.
2. Double-click on the My Computer icon (or click Start, then select My Computer)
3. Select the Tools menu and click Folder Options.
4. After the new window appears select the View tab.
5. Put a checkmark in the checkbox labeled Display the contents of system folders.
6. Under the Hidden files and folders section select the radio button labeled Show hidden files and folders.
7. Remove the checkmark from the checkbox labeled Hide file extensions for known file types.
8. Remove the checkmark from the checkbox labeled Hide protected operating system files.
9. Press the Apply button and then the OK button and shutdown My Computer.
   Now your computer is configured to show all hidden files.

----------------------------------------------------------------------------------------------------------------------------------

Run HijackThis, select Do a system scan only and place checks against the following entries (if they are still present):

F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\userinit.exe,wuqtuwo.exe
O2 - BHO: SSL encrypt - {746455FE-D059-47e7-AF0E-140E03F5A447} - C:\WINDOWS\system32\nsz25.dll
O2 - BHO: Banner Rotator - {E954DB82-1533-4714-92F2-59C98D5C18CC} - C:\WINDOWS\system32\brrotate.dll
O4 - HKLM\..\Run: [adstart] "iexplore.exe" "http://iesettingsupdate"

WITH ALL OTHER WINDOWS CLOSED Click on Fix Checked and exit HijackThis.
----------------------------------------------------------------------------------------------------------------------------------

Use Explorer to navigate to and delete the following files (if they are present) only what is in red:

Files:

• C:\WINDOWS\system32\wuqtuwo.exe
• C:\WINDOWS\system32\nsz25.dll
• C:\WINDOWS\system32\brrotate.dll

You will need to reboot here.
---------------------------------------------------------------------------------------------------------------------------------

*NOTE* CCleaner deletes EVERYTHING out of temp/temporary folders. If you have anything in a temp folder, back it up or move it to a permanent folder prior to running CCleaner!

Download CCleaner from here It will start to download. If ask if you want to download let it. Save to your Desktop.
To clean temp files from your computer.

• Double click on the file to start the installation of the program.
• Select your language and click OK, then next.
• Follow prompts to install finish to complete installation.
• Double click the CCleaner shortcut on the desktop to start the program.
• On the "Windows" tab, under "Internet Explorer," make sure there is check mark in the "Cookies" Box It should already have a check mark. (You will need to reenter your passwords at all sites where a cookie is used to recognize you when you visit).
• If you use either the Firefox or Mozilla browsers, the box to put check in for "Cookies" is on the Applications tab, under Firefox/Mozilla.
• Click on the "Options" icon at the left side of the window, then click on "Advanced."
  deselect "Only delete files in Windows Temp folders older than 48 hours."
• Click on the "Cleaner" icon on the left side of the window, then click Run Cleaner to run the program.
• Caution: It is not recommended that you use the "Issues" feature unless you are very familiar with the registry as it has been known to find legitimate items.
• After CCleaner has completed its process, click Exit.
• You will need to Reboot here.

_______________________________

Please download AVG Anti-Spyware to your Desktop or to your usual Download Folder.

• Install AVG Anti-Spyware by double clicking the installer.
• Follow the prompts. Make sure that Launch AVG Anti-Spyware is checked.
• On the main screen under Your Computer's security.
  
  • Click on Change state next to Resident shield. It should now change to inactive.
  • Click on Change state next to Automatic updates. It should now change to inactive.
  • Next to Last Update, click on Update now. (You will need an active internet connection to perform this)
  • Wait until you see the Update succesfull message.
• Right-click the AVG Anti-Spyware Tray Icon and uncheck Start with Windows.
• Right-click the AVG Anti-Spyware Tray Icon and select Exit. Confirm by clicking Yes.

If you are having problems with the updater, you can use this link to manually update ewido.
AVG Anti-Spyware manual updates.
Download the Full database to your Desktop or to your usual Download Folder and install it by double clicking the file. Make sure that AVG Anti-Spyware is closed before installing the update.
______________________________

Close ALL open Windows / Programs / Folders. Please start AVG Anti-Spyware and run a full scan.

• Click on Scanner on the toolbar.
• Click on the Settings tab.
  
  • Under How to act?
    
    • Click on Recommended Action and choose Quarantine from the popup menu.
  • Under How to scan?
    
    • All checkboxes should be ticked.
  • Under Possibly unwanted software:
    
    • All checkboxes should be ticked.
  • Under Reports:
    
    • Select Automatically generate report after every scan and uncheck Only if threats were found.
  • Under What to scan?
    
    • Select Scan every file.
• Click on the Scan tab.
• Click on Complete System Scan to start the scan process.
• Let the program scan the machine.
• When the scan has finished, follow the instructions below.
  IMPORTANT : Don't click on the "Save Scan Report" button before you did hit the "Apply all Actions" button.
  
  • Make sure that Set all elements to: shows Quarantine (1), if not click on the link and choose Quarantine from the popup menu. (2)
  • At the bottom of the window click on the Apply all Actions button. (3)
    
• When done, click the Save Scan Report button. (4)
  
  • Click the Save Report as button.
  • Save the report to your Desktop.
• Right-click the AVG Anti-Spyware Tray Icon and select Exit. Confirm by clicking Yes.

Reboot.
----------------------------------------------------------------------------------------------------------------------

Please do an online scan with Kaspersky Online Scanner. You will be prompted to install an ActiveX component from Kaspersky, Click Yes.

• The program will launch and then start to download the latest definition files.
• Once the scanner is installed and the definitions downloaded, click Next.
• Now click on Scan Settings
• In the scan settings make sure that the following are selected:

• Scan using the following Anti-Virus database:
  
• Extended (If available otherwise Standard)
  
• Scan Options:
  
  • Scan Archives
  • Scan Mail Bases
• Click OK
• Now under select a target to scan select My Computer
• The scan will take a while so be patient and let it run. Once the scan is complete it will display if your system has been infected.
• Now click on the Save as Text button
• Save the file to your desktop.
• Copy and paste that information in your next post.

-----------------------------------------------------------------------------------------------------------------------------

Malware will some time hide from HiJackThis so we rename it.

1. Go to HijackThis.exe
2. Right click on it and choose rename
3. Type Stopit.exe
DONE
--------------------------------------------------------------------------------------------------------------------

Please post:

1. combofix log
2. AVG Anti-Spyware log (ewido)
3. Kaspersky scan log
4. A new HijackThis log

Your may need several replies to post the requested logs, otherwise they might get cut off.

[Nick-YF19]

While we appreciate that you may be busy, it has been 10 days or more since we heard from you.

Infections can change and fresh instructions will now need to be given. This topic is now closed, if you still require assistance then please start a new topic in the Malware Removal Forum

If you wish this topic reopened, please send us an email to 'admin at malwareremoval.com' with a link to your thread.

You can help support this site from this link :
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Do not bother contacting us if you are not the topic starter. A valid,
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If the user name does not match the one in the thread linked, the email will be deleted.