infected with the cryptowall

There's a new type of Cryptowall come out in October (Cryptowall 2) ... http://www.bleepingcomputer.com/virus-removal/cryptowall-ransomware-information#cryptowall2 ... which we believe might have been the version you had, and as far as I'm aware CryptoPrevent has not yet been updated to be effective against it.

Obviously they're working on an update to block the new version, but quite when that will be ready we can't say at this point.

Thanks for the info I'll be sure to keep updated on the development .
Once again thanks so much for all the assistance
all the best to you and yours

You're welcome.

We're only sorry we couldn't have been more help.

Keep safe.

This topic is now closed.