This thread's last reply is from October 18, 2009, 3:55 PM UTC. Software, malware, and removal-tool
advice below may be out of date — treat specific steps and download links with caution.
Hi - I downloaded the HotFix and tried to run the exe. file but ran into the same old problem when I have attempted in the past to install upgrades. I receive the following error message.
"Setup could not verify the integrity of the file Update.inf Make sure the Cryptographic service is running on this computer."
I checked services and Cryptographic services are running. I've chased around on MS's website looking for a fix to this problem but never found any solution that worked.
Here is the MS site that talks about this problem + suggested solutions:
Thats what we were afraid of. We are going to have to do it the hard way. I will let Mosaic1 know and as soon as we have come up with a solution i will post back
Please go to this link and download Universal Extractor.
http://www.softpedia.com/progDownload/Universal-Extractor-Download-56951.html
Once Downloaded, install it.
Once installed, Universal Extractor will add entries to your context menus.
Find the hotfix you downloaded from MS and right click on it.
Click this entry on the context menu:
UniExtract to SubDir
This will extract all the files in the Hotfix installer to a subdirectory named the same as the hotfix.
Open this Folder which Universal Extractor created (you'll find that folder in the same directory as the hotfix) and then copy secedit.exe to C:\windows\System32.
Then right click in the command window and click paste.
Press enter.
It will take a few minutes to reset all the Folder and file permissions to their defaults.
Now see if you can install Updates and post back your results. Good Luck. If you still get an error, reboot the computer. This step may also just resolve that error you have been getting regarding the Paging file. Drive Permissions incorrect or missing can generate the error you described there too.
1 - downloaded Universal Extractor
2 - HotFix files were extracted
3 - found secedit.exe and moved it to C:\windows\System32.
4 - Opened cmd prompt window & pasted the command code. Rc'd the following message after I ran the code.
5 - "Unable to read from or write to the database. task is completed with error. See log %windir%\security\logs\scesrv.log for detail info."
6 - I searched for the scesrv.log but it does not exist.
I did not know what that error msg meant but I tried clicking the Windows Update button on my Start page anyway. It checkd to see if I the latest Update software. It then proceeded to automatically download the latest Update software. ( it never did that before ) Then it said I needed to reboot my computer to download any new MS software. I rebooted and hit the Windows Update button again, it again checked to see if I had the latest Update software and it then went to Welcome to Windows Update. Clicked the Express Button and got the same error message as I have in the past.
ERROR = The website has encountered a problem and cannot display the page you are trying to view. ERROR NO. = 0x80248011
For a moment I thought it was going to work. I was able to run the HotFix. The computer does shut down quicker, I still get the Paging File error, Automatic Update service was restored. Now where do we go from here??
How much free disk space you have in your C: drive?
Double click on My Computer.
Then right click on the C: Drive icon.
Click on Properties,
Report what it reports as Used space and then also what it lists as Free Space. If there isn't enough free space on the drive, that Paging File error can pop up.
# To resolve this error, clear the Microsoft Internet Explorer cache. To do this, follow these steps:
Start Internet Explorer.
On the Tools menu, click Internet Options.
Click the General tab.
In the Temporary Internet files section, click Delete Cookies.
In the Delete Cookies box, click OK.
Click Delete Files.
Click to select the Delete all offline content check box in the Delete Files dialog box, and then click OK.
In the History section, click Clear History.
Click Yes, and then click OK.
------------------------------
Resolution Suggestion Two:
# Delete the datastore and allow it to rebuild itself:
First stop the Automatic Update Service:
Click Start
Choose Run
In the Run box, type services.msc
Click OK
Right-click the Automatic Updates Service
Click Stop
After Stopping the Service please rename the folder c:\Windows\SoftwareDistribution
Open Windows Explorer
Navigate to the Windows folder
Click on the + next to the Windows folder
Navigate to SoftwareDistribution folder
Right Click on the SoftwareDistribution folder
Select rename from the Menu
Rename the folder to SoftwareDistribution.old and click Enter
Now restart the Automatic Update Service
Click Start
Choose Run
In the Run box, type services.msc
Click OK
Right-click the Automatic Updates Service
Click Start
1 - C Drive Capacity = 74.3 GB, Used Space=66.3 GB, Free Space=7.94
2 - Ran code search for 'msiexec.exe' & rc'd the following msg = "Windows cannot find C:\Windows\System32\msiexec.exe"
3 - Ran 'Checkdb.bat' and rc'd the following message = 'The procedure entry point JetGetSystemParameter @24 could not be located in the dynamic link library ESENT.dll'
C:\Documents and Settings\TENMEG\Desktop 2WIRE200\TENMEG:F
2WIRE200\TENMEG:(OI)(CI)(IO)F
NT AUTHORITY\SYSTEM:F
NT AUTHORITY\SYSTEM:(OI)(CI)(IO)F
BUILTIN\Administrators:F
BUILTIN\Administrators:(OI)(CI)(IO)F
Volume in drive C has no label.
Volume Serial Number is 5E04-0064
Total Files Listed:
16 File(s) 710,622 bytes
0 Dir(s) 8,535,347,200 bytes free
Volume in drive C has no label.
Volume Serial Number is 5E04-0064
Volume in drive C has no label.
Volume Serial Number is 5E04-0064
The resolutions you posted to ERROR NO. = 0x80248011 is copied from a MS help page and is posted on many sites - none of the resolution tips worked yesterday after running HotFix and then running Windows Update.
I forgot to mention yesterday that my "System Restore" does not work either. In looking at various resolution web sites for error 0x80248011 one of the common problems is System Restore quits working.
Me Mosaic1 are working hard for creating a solution for you. Your operating system is very messed up.Your drive permissions are not working and we are trying to restore them. This is why system restore doesnt work either.
C:\Documents and Settings\TENMEG\Desktop 2WIRE200\TENMEG:F
2WIRE200\TENMEG:(OI)(CI)(IO)F
NT AUTHORITY\SYSTEM:F
NT AUTHORITY\SYSTEM:(OI)(CI)(IO)F
BUILTIN\Administrators:F
BUILTIN\Administrators:(OI)(CI)(IO)F
Volume in drive C has no label.
Volume Serial Number is 5E04-0064
Hi - SP2 ?? I don't really remember exactly when or how SP 2 was added to my computer. I thought ( Not Sure ) that I downloaded it from MS. Could have come with the computer?? Or on disks at my home in Arizona. I am currently staying for the summer in San Francisco, CA with friends. I have some disks for this computer at my home in AZ but I don't have anything here with me. Is there a way to search for SP 2 or would the files/folder be obvious and labeled Service Pack 2?? I looked in Control Panel/Add or Remove/ but did not see anything that said SP 2. There was something under Service Pack 1. Used SEARCH for Service Pack 2 but nothing was found. Again I want to thank you for sticking with this problem.
COMPUTER
Computer is running a lot faster and smoother - starts and closes quicker - I received an Update notice from MS but the download button was 'greyed out'. That means the Automatic Updater is working again but can't install any of the updates. The Paging File error msg still pops up on StartUp.
We need to check something. Thank you for your answers.
Download and run Win32kDiag
Download Win32kDiag from any of the following locations and save it to your Desktop.
Download Win32kDiag (Win32kDiag.exe) - #1
Download Win32kDiag (Win32kDiag.exe) - #2
Download Win32kDiag (Win32kDiag.exe) - #3
Double-click Win32kDiag.exe to run Win32kDiag and let it finish.
When it states "Finished! Press any key to exit...", press any key on your keyboard to close the program.
Double-click on the Win32kDiag.txt file that is located on your Desktop and post the entire contents of that log as a reply to this topic.
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