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Popups in Windows 8.1

82 min read

This thread's last reply is from June 11, 2014, 4:59 PM UTC. Software, malware, and removal-tool advice below may be out of date — treat specific steps and download links with caution.

DougSr
May 28, 2014, 3:54 AM UTC
Downloaded and so far so good. Thanks and I await what your research shows on the programs. Once again, thank you very much.
wannabeageek
June 4, 2014, 6:36 AM UTC
Hi DougSr,

Sorry for the long delay.

Please complete the following.

Step 1.
Create a System Restore Point
  • Pull the mouse pointer to the bottom right hand corner of the screen. The right side menu should appear.
  • Click on the Settings button.
  • From the Settings Menu, select Control Panel.
  • Select System and Security
  • Select System
  • In the left hand column, select System protection. A window will pop up called System properties.
  • From the "System Properties" window, click the tab "System Protection".
  • Make sure that Local Disk (C:) (System) is highlighted. Click the "Create" button at the bottom of the window.
  • A "System Protection" box will appear. Type a description "Clean Restore Point" and click "Create".
  • Now the system will start creating a restore point.
  • When complete, you will receive a message that a restore point has been created for you.



Step 2.
First please Disable any Antivirus you have active, as shown in This topic.
Note: Don't forget to re-enable it after the scan.

Next please download zoek.exe and save it to your desktop.
  • Close any open browsers.
  • Right click on zoek.exe and select " Run as administrator " to run it.
  • Please wait while the tool starts. It will appear to be doing nothing and may take a few seconds to come up.
  • Click the More Options button below the large panel and check the box:

    • Auto Clean
  • Click on Run script button
  • Please wait patiently (it may take a few minutes) until a log report will open (this may be after reboot, if required)
  • Copy (Ctrl +C) and paste (Ctrl +V) the contents of the opened entire report back here.

    Note: It will also create a log in the C:\ directory named "zoek-results.log"
wannabeageek
June 8, 2014, 11:01 PM UTC
Hi DougSr,

It has been two days since my last post.

  • Do you still need help?
  • Do you need more time?
  • Are you having problems following my instructions?
  • According to Malware Removal's latest policy, topics can be closed after 3 days without a response.
  • If you do not reply within the next 24 hours, this topic will be closed.
Wingman
June 11, 2014, 4:59 PM UTC
a lack of response,