Malware Removal Forums

Infected desktop

baylormum · 2011-03-16T03:55:55+00:00

Hi, guys! Last fall I had some suspected memory problems with pictures on an external HD. I contacted a company online to help me restore these pics. The pictures were there but not accessible. I sent them my ext HD & it was sent right back all fixed (I guess). It was suggested that I subscribe to the Malwarebyte Anti-malware, which I did. It seemed more comprehensive than what I did have. Then I started getting "MBAM Service terminated unexpectedly, see event log" upon start-up. I didn't call about it. This past Sunday we got an email that we did not open, but it started with the A's on our aol contact list & started sending mail to our 100's of addresses. I finally got it stopped after 2 hours. But, now, my browser is shutting down every few minutes. Including while I'm typing now. Please help me!! This computer is old, but still running. I am unemployed & really need to be able to use it for job hunts! The company I purchased it from says not their problem since I didn't call when I

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askey127 Admin/Teacher

March 27, 2011, 8:12 PM UTC

Don't know why that is not behaving.
If you go to Control Panel, Security Center, what does it report for Antivirus, Firewall and Automatic Updates?

baylormum

March 27, 2011, 8:23 PM UTC

Well, now the antivirus says it's on! Hadn't checked it since Thurs or Fri. Same with Microsoft Security Essentials. All green buttons now. Poor crazy, old computer.Hmmmm.

Now, for iTunes can I just go to add/remove programs? Or do I need to load the music a different way?

Shellie

askey127 Admin/Teacher

March 28, 2011, 11:39 AM UTC

baylormum,
OK on the Antivirus now.
You can get itunes, for PC or phone, here: http://www.apple.com/itunes/download/
Use Firefox, and figure out ahead of time where you want to save your tunes when you download.

(Add/Remove is for software programs on your machine, not downloaded tunes.)
Good luck on the job.
askey127

askey127 Admin/Teacher

March 28, 2011, 10:35 PM UTC

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