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how to remove all malwares?

21 min read

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This thread's last reply is from February 9, 2010, 3:46 PM UTC. Software, malware, and removal-tool advice below may be out of date — treat specific steps and download links with caution.

Cypher Admin/Teacher
February 5, 2010, 12:44 PM UTC
Hi Jmak.
Things look good so far, please continue with the instructions below.


Disable Windows Defender

  • Go to Start > All Programs > Windows Defender.
  • Click on Tools at the top.
  • Under Settings, click on Options.
  • Under Automatic scanning, uncheck (untick) Automatically scan my computer (recommended) box.
  • Under Real-time protection options, uncheck (untick) Use real-time protection (recommended) box.
  • Click on the Save button at the bottom right hand corner.
  • Note: Please do not Re-enabling this until i tell you to do so.



Next.

Download and run OTM

Download [url=http://oldtimer.geekstogo.com/OTM.exe:1ta5ncfw]OTM by Old Timer and save it to your Desktop.
  • Right-click OTM.exe And select " Run as administrator " to run it. If Windows UAC prompts you, please allow it.
  • Paste the following code under the area. Do not include the word Code.
    :Processes
    
:Files
    
c:\users\[redacted]\AppData\Roaming\PnkBstrK.sys
    
c:\windows\system32\PnkBstrB.exe
    
:Commands
    
[emptytemp]
    
[start explorer]
    
[Reboot]

    • Return to OTM, right click in the Paste List of Files/Folders to Move window (under the yellow bar) and choose Paste.
    • Push the large button.
    • OTM may ask to reboot the machine. Please do so if asked.
    • Copy everything in the Results window (under the green bar), and paste it in your next reply.


    NOTE: If you are unable to copy/paste from this window (as will be the case if the machine was rebooted), open Notepad (Start->All Programs->Accessories->Notepad), click File->Open, in the File Name box enter *.log and press the Enter key, navigate to the C:\_OTM\MovedFiles folder, and open the newest .log file present, and copy/paste the contents of that document back here in your next post.


    Next.


    Disable AVG9

    • Open AVG User Interface.
    • Double-click on the Resident Shield.
    • Un-tick the option Resident Shield active.
    • Save the changes.
    • Note: Don't forget to re-enable it after the below scan.



    Next.


    ESET online scannner

    Note: You can use either Internet Explorer or Mozilla FireFox for this scan.

    Note: If you are using Windows Vista, open your browser by right-clicking on its icon and select 'Run as administrator' to perform this scan.

    • Please go [url=http://www.eset.com/onlinescan/:1ta5ncfw]Here then click on:
      Note: If using Mozilla Firefox you will need to download esetsmartinstaller_enu.exe when prompted then double click on it to install.
      All of the below instructions are compatible with either Internet Explorer or Mozilla FireFox.
    • Select the option YES, I accept the Terms of Use then click on:
    • When prompted allow the Add-On/Active X to install.
    • Make sure that the option Remove found threats is NOT checked, and the option Scan archives is checked.
    • Now click on Advanced Settings and select the following:

      • Scan for potentially unwanted applications
      • Scan for potentially unsafe applications
      • Enable Anti-Stealth Technology

    • Now click on:
    • The virus signature database... will begin to download. Be patient this make take some time depending on the speed of your Internet Connection.
    • When completed the Online Scan will begin automatically.
    • Do not touch either the Mouse or keyboard during the scan otherwise it may stall.
    • When completed select Uninstall application on close if you so wish, make sure you copy the logfile first!
    • Now click on:
    • Use notepad to open the logfile located at C:\Program Files\ESET\EsetOnlineScanner\log.txt.
    • Copy and paste that log as a reply to this topic.



    Logs/Information to Post in your Next Reply

    • OTM log.
    • ESET log.
    • Please give me an update on your computers performance.
Jmak
February 7, 2010, 6:52 PM UTC
No more redirecting, performance is great, as if there were no malware on my computer

All processes killed
========== PROCESSES ==========
========== FILES ==========
c:\users\[redacted]\AppData\Roaming\PnkBstrK.sys moved successfully.
c:\windows\system32\PnkBstrB.exe moved successfully.
========== COMMANDS ==========

[EMPTYTEMP]

User: All Users

User: Default
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 67 bytes

User: Default User
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes

User: Guest
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 1154355 bytes
->FireFox cache emptied: 3063142 bytes

User: IUSR_NMPR
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes

User: jason
->Temp folder emptied: 0 bytes

User: [redacted]
->Temp folder emptied: 2332386 bytes
->Temporary Internet Files folder emptied: 3705286 bytes
->Java cache emptied: 72833439 bytes
->FireFox cache emptied: 37840422 bytes

User: Public
->Temp folder emptied: 0 bytes

%systemdrive% .tmp files removed: 0 bytes
%systemroot% .tmp files removed: 0 bytes
%systemroot%\System32 .tmp files removed: 0 bytes
%systemroot%\System32\drivers .tmp files removed: 0 bytes
Windows Temp folder emptied: 554936 bytes
%systemroot%\system32\config\systemprofile\Local Settings\Temp folder emptied: 0 bytes
%systemroot%\system32\config\systemprofile\Local Settings\Temporary Internet Files folder emptied: 0 bytes
%systemroot%\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files folder emptied: 34231760 bytes
%systemroot%\system32\config\systemprofile\AppData\LocalLow\Sun\Java\Deployment folder emptied: 25537799 bytes
RecycleBin emptied: 3845286 bytes

Total Files Cleaned = 177.00 mb


OTM by OldTimer - Version 3.1.8.0 log created on 02062010_021303

Files moved on Reboot...
C:\Users\[redacted]\AppData\Local\Temp\VGXF4E8.tmp moved successfully.
C:\Windows\temp\08adc074-c018-4a31-b377-3fe042bf0cc6.tmp moved successfully.
C:\Windows\temp\08eff2b4-3da6-40d1-80c9-dffdb7bac947.tmp moved successfully.
C:\Windows\temp\0c0deb5f-cc57-4450-93f5-786629668e2a.tmp moved successfully.
C:\Windows\temp\0e18bcbb-6719-484c-89f2-0bb15948bbd1.tmp moved successfully.
C:\Windows\temp\17032442-dce1-48e1-991b-06a12c284cc4.tmp moved successfully.
C:\Windows\temp\1d30a46d-19ad-45a4-922b-a2255452a8ea.tmp moved successfully.
C:\Windows\temp\21f0deb4-3db1-4eaf-a147-97d28e3ef52b.tmp moved successfully.
C:\Windows\temp\24567a13-ab6e-41b3-bf11-686eaeab6b32.tmp moved successfully.
C:\Windows\temp\280a3243-a434-4e7d-bae8-e4cbb1a0a028.tmp moved successfully.
C:\Windows\temp\307d1541-9404-4b40-963f-71c7b701ffde.tmp moved successfully.
C:\Windows\temp\36937da9-99e4-43b2-8c1b-cb98c6e73621.tmp moved successfully.
C:\Windows\temp\4a2c1a03-dc82-4ec4-a6c4-8c7f7517d328.tmp moved successfully.
C:\Windows\temp\52dd9800-eee2-4024-aced-cfa987df719a.tmp moved successfully.
C:\Windows\temp\53a01cb0-473c-424f-9de4-6512ee64d440.tmp moved successfully.
C:\Windows\temp\56e7aaed-af34-46ab-8b24-a18208662843.tmp moved successfully.
C:\Windows\temp\58417dd5-d917-4d68-b489-52cc09c4ed53.tmp moved successfully.
C:\Windows\temp\6aa222da-faf0-4415-a596-151979439a25.tmp moved successfully.
C:\Windows\temp\6b3b9695-121c-4149-a97c-dc24c27ac9e3.tmp moved successfully.
C:\Windows\temp\7df0b286-716d-4ff7-a400-b5688d4fa443.tmp moved successfully.
C:\Windows\temp\83ab3b63-927f-4f9a-a65b-5ee0e899def6.tmp moved successfully.
C:\Windows\temp\86546b90-122e-46c7-b628-030a62825a1f.tmp moved successfully.
C:\Windows\temp\8b302646-cea9-44f2-8692-89ff7aa2d3f1.tmp moved successfully.
C:\Windows\temp\8ede853a-d2ce-4cc0-bc60-19ad65d6e7f1.tmp moved successfully.
C:\Windows\temp\9f439070-2ae1-4c17-af9f-9593aa20c335.tmp moved successfully.
C:\Windows\temp\a2f078b3-f7ff-4e0a-9d50-5e6f01ad6c16.tmp moved successfully.
C:\Windows\temp\a388e88e-7c88-40e2-9e83-7cca647b34fe.tmp moved successfully.
C:\Windows\temp\ae27c5ff-8116-44b5-96f8-ef23a86832eb.tmp moved successfully.
C:\Windows\temp\c8692aab-cda6-4cf6-987e-d9552902ea8c.tmp moved successfully.
C:\Windows\temp\ca606e04-7343-476f-aaf4-d9cf6ebf2bf9.tmp moved successfully.
C:\Windows\temp\ce57cc2b-0601-4d96-b2f8-47255fa5a80f.tmp moved successfully.
C:\Windows\temp\dd0ca5dc-e3b5-4e9a-92b2-a7807ce0daf1.tmp moved successfully.
C:\Windows\temp\e69fe628-ce89-447e-bcb2-b0458a9afc93.tmp moved successfully.
C:\Windows\temp\e7c9e3c2-4f1a-4406-ba76-f0e58bfea424.tmp moved successfully.
C:\Windows\temp\ea1ce795-cb19-416f-b727-6a97a183cb56.tmp moved successfully.
C:\Windows\temp\ef5a293a-7a93-4781-a06d-7d15e2ede94d.tmp moved successfully.
C:\Windows\temp\f5b52ec5-69f5-4bbc-8e28-5f183d8f4747.tmp moved successfully.
C:\Windows\temp\fcea808b-344f-4cb7-a367-b46f8cba5119.tmp moved successfully.
C:\Windows\temp\fe50e5f2-19ad-4729-a057-4cd1c93dfae6.tmp moved successfully.
File move failed. C:\Windows\temp\nmsmc_DQLWinService.log scheduled to be moved on reboot.

Registry entries deleted on Reboot...




ESETSmartInstaller@High as downloader log:
all ok
# version=7
# OnlineScannerApp.exe=1.0.0.1
# OnlineScanner.ocx=1.0.0.6211
# api_version=3.0.2
# EOSSerial=f2f818faa96c6a4392bdc67952ac0a4e
# end=finished
# remove_checked=false
# archives_checked=true
# unwanted_checked=true
# unsafe_checked=true
# antistealth_checked=true
# utc_time=2010-02-07 12:41:31
# local_time=2010-02-07 04:41:31 (-0800, Pacific Standard Time)
# country="Canada"
# lang=1033
# osver=6.0.6002 NT Service Pack 2
# compatibility_mode=512 16777215 100 0 2634238 2634238 0 0
# compatibility_mode=1029 16777213 100 91 131514 2798324 0 0
# compatibility_mode=1280 16777215 100 0 0 0 0 0
# compatibility_mode=5892 16776574 100 100 1157693 102147970 0 0
# compatibility_mode=8192 67108863 100 0 0 0 0 0
# scanned=198117
# found=2
# cleaned=0
# scan_time=6049
C:\Qoobox\Quarantine\C\Windows\System32\0.vir a variant of Win32/Kryptik.CCM trojan 00000000000000000000000000000000 I
C:\Qoobox\Quarantine\C\Windows\System32\_sdra64_.exe.zip a variant of Win32/Kryptik.CCM trojan 00000000000000000000000000000000 I
Cypher Admin/Teacher
February 8, 2010, 10:02 AM UTC
Hi Jmak your latest set of logs appear to be clean! :)

Now that you are clean, please follow these simple steps in order to keep your computer clean and secure:

Time for some housekeeping
  • Click on Start >> Run...
  • Now type in ComboFix /Uninstall into the and click OK.
  • Note the space between the X and the /Uninstall, it needs to be there.

The above procedure will reset your System Restore and clear out the backups and quarantines created during the course of this fix.

Next.

Clean up with OTM

  • Double-click OTM.exe to start the program, This tool will remove all the tools we used to clean your pc.
  • Close all other programs apart from OTMoveIt3 as this step will require a reboot
  • On the OTM main screen, press the CleanUp! button
  • Say Yes to the prompt and then allow the program to reboot your computer.



You can now delete any tools we used that remain on your Desktop.


Protection Programs
Don't forget to re-enable any protection programs we disabled during your fix.


Now we needed to deal with security vulnerabilities

Update Firefox

  • Your version of Firefox is outdated.
  • In the Firefox browser click Help > Check for updates to install the latest version.



Here are some free programs I recommend that could help you improve your computer's security.



Install Sitehound
SiteHound is a toolbar for Microsoft Internet Explorer and Mozilla Firefox which alerts you if you're about to enter a potentially dangerous website.
You can find more information and download it from Here

Install WinPatrol
As a robust security monitor, WinPatrol will alert you to hijackings, malware attacks and critical changes made to your computer without your permission. WinPatrol takes snapshot of your critical system resources and alerts you to any changes that may occur without your knowledge.
For more information, please visit HERE

MVPS Hosts

Install MVPS Hosts File From Here
The MVPS Hosts file replaces your current HOSTS file with one containing well know ad sites etc. Basically, this prevents your computer from connecting to those sites by redirecting them to 127.0.0.1 which is your local computer.
You can Find the Tutorial HERE

Update your Antivirus programs and other security products regularly to avoid new threats that could infect your system.
You can use one of these sites to check if any updates are needed for your pc.
Secunia Software Inspector
F-secure Health Check

Microsoft Windows Update
Microsoft releases patches for Windows and Office products regularly to patch up Windows and Office products loopholes and fix any bugs found. Install the updates immediately if they are found.
To update Windows
Go to Start > All Programs > Windows Update > Check for updates.
To update Office
Open up any Office program.
Go to Help > Check for Updates

Read some information HERE On how to prevent Malware

Is your pc running slow?
Read What to do if your Computer is running slowly

I would be grateful if you could reply to this post so that I know you have read it and, if you've no other questions, the thread can be closed.

Safe surfing!
Jmak
February 9, 2010, 7:16 AM UTC
Once again, thank you for helping me remove malware. :) you are the best!
Cypher Admin/Teacher
February 9, 2010, 10:39 AM UTC
Hi Jmak.
You are most welcome :)
I will ask for this topic to be closed good luck.
Carolyn MRU Emeritus
February 9, 2010, 3:46 PM UTC
As this issue appears to be resolved,

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