Download and run GMER
- Download gmer.zip by GMER from here and extract it to a folder on your desktop
- Right-click on gmer.exe and chose Run as administrator to launch the program
- If asked, allow the gmer.sys driver to load
- If it warns you about rootkit activity and asks if you want to run scan, click OK
- If you don't get a warning, click the Rootkit/Malware tab and then Scan
- Once the scan has finished, click copy
- Create a new notepad document on your desktop, name it "gmerrk.txt", open it, insert the GMER log by right-clicking in the document and chosing Paste, and then save the document
- This log must be included in your next reply
- Back in GMER, click on the >>> tab to bring up additional tabs
- Click on the Autostart tab and then click Scan
- Once the scan has finished, click copy, start a new reply here, right click and select "paste" to copy the log.
- Also remember to copy the content of "gmerrk.txt" into the reply