Malware Removal Forums

Malware blocking internet access?

yerbyb · 2016-04-27T07:33:17+00:00

Hello, I've managed to get something on to my laptop, it appeared at the same time as Shopperz and MPC Cleaner. I've used a few different programs (Avast, Adwcleaner, Hitman Pro) to try and wipe it but to no avail. I also tried installing MBAM and got Runtime Error (at 110:137): Could not call proc. One of the locations Avast flagged up was C:\Windows\SysWOW64\dnsapi.dll Everything I've tried can't connect to the internet apart from Avast (via updates) and their SafeZone browser. Opened Chrome and got an error message (twice): RunDLL There was a problem starting C:\Program Files\AVAST\Software\Avast\defs\16042502\bcuengine.dll Operation did not complete successfully because the file contains a virus or potentially unwanted software. Tried opening a photo (using Photos) and got the error message: This app can't open Photos can't be opened using the Built-in Administrator account. Sign in with a different account and try again. Opened task manager and VC Agent is using heaps of memory. P

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yerbyb

May 3, 2016, 2:34 AM UTC

Hi,

Slider was set to the lowest setting, which isn't something I would have changed and certainly haven't always had the problem. Moved it to the top position and it's remedied the issue, thankyou.

Opened Task Manager because the system was running slow- Is it usual for Malwarebytes Anti-Malware (32 bit) to be using almost 200mb of memory? Also Disk is running at 97%+, with nothing clearly using excess amounts.

Blade81 Admin/Teacher

May 3, 2016, 4:22 PM UTC

Hi,

Does it happen every time the system is started (after reboot)? If you sort the view by Disk column what is top consumer?

yerbyb

May 6, 2016, 2:25 AM UTC

Yes, I've had the laptop on and off a few times and MBAM's still using almost 200MB, VCAgent is using 110MB+ too.

Disk usage seems to be varying wildly, from 0% - 90%, although nothing is really going above 0.3 MB/s (VCAgent). "Service Host: Local System (Network Restricted) (13)" sometimes kicks up a little bit.

Blade81 Admin/Teacher

May 8, 2016, 10:57 PM UTC

Hi,

Sorry for delayed reply. I was away from computer.

Disk usage sounds ok (it normally varies like the way you described). VCAgent process belongs to Vaio's own utilities.

Blade81 Admin/Teacher

May 16, 2016, 5:04 AM UTC

Hi,

What's the status with this case?

Blade81 Admin/Teacher

May 23, 2016, 7:28 AM UTC

inactivity

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