Malware Removal Forums

Windows 8 laptop slow, stops responding and error messages

Gmic · 2015-12-12T12:01:26+00:00

Hi there, I'm trying to help my parents with their painfully slow laptop, it takes ages to start up, internet pages don't load properly and it stops responding to anything and has to be shut down & restarted. I have done disk clean up, it's set to automatically defrag once a week and I downloaded startlite to disable any unnecessary start up programs. I have posted the requested logs in the hope that you may be able to help. Scan result of Farbar Recovery Scan Tool (FRST) (x64) Version:09-12-2015 Ran by [redacted] (administrator) on GEORGEANDSHEILA (12-12-2015 11:44:40) Running from C:\Users\[redacted]\AppData\Local\Microsoft\Windows\INetCache\IE\RAOML9WV [redacted] Platform: Windows 8.1 (X64) Language: English (United Kingdom) Internet Explorer Version 11 (Default browser: IE) Boot Mode: Normal Tutorial for Farbar Recovery Scan Tool: http://www.geekstogo.com/forum/topic/33 ... scan-tool/ ==================== Processes (Whitelisted) ================= (If an entry is included in the fix