Interpol virus has total control (page 2) — malwareremoval.com Archive

andrbrks · 2013-09-02T03:00:17+00:00

I'm trying to help a friend out how had their laptop infected with the interpol virus. When the computer boots up in normal mode it doesn't display any users effectively locking you out from the machine completely. In safe mode with networking, the networking does not work and no antivirus has managed to find any problems. I've tried some antivirus tools that are bootable from a USB drive and have had the most luck with Norton's tool, however it gets stuck on a certain file and never passes it. I'm at my wits end as to how to fix the problem. Below are the DDS logs from the computer. DDS (Ver_2012-11-20.01) - NTFS_AMD64 NETWORK Internet Explorer: 10.0.9200.16660 Run by [removed] at 21:58:08 on 2013-09-01 . ============== Running Processes =============== . . ============== Pseudo HJT Report =============== . uStart Page = hxxp://search.conduit.com/?ctid=CT33093 ... 85F6B6C3BB uDefault_Page_URL = hxxp://solutions.us.fujitsu.com/index.php uURLSearchHooks: BrowserPlus2 Toolbar: {650598e1-

andrbrks

September 5, 2013, 9:05 PM UTC

I would like to attempt to clean the computer.

nunped

September 5, 2013, 10:59 PM UTC

Hi andrbrks,

Ok, let's proceed.

Fix with FRST

Click Start
Type notepad.exe in the search programs and files box and click Enter.
A blank Notepad page should open.
Copy - paste the content below

DeleteJunctionsInDirectory: C:\Program Files\Windows Defender
HKU\Katie\...\Winlogon: [Shell] Explorer.exe <==== ATTENTION
C:\Program Files (x86)\Google\Desktop\Install\{b0ca9241-7088-efd6-d47d-015d0122b1d5}
C:\Users\Katie\AppData\Roaming\cache.ini

Save it as fixlist.txt in the same folder where you saved FRST64.exe

fixlist.txt must be in the same location where FRST64.exe tool is!

Start FRST in a similar manner to when you ran a scan earlier in safe mode, but this time when it opens ....

Press the Fix button once and wait.
FRST will process fixlist.txt
When finished, it will produce a log fixlog.txt and will keep that log in the same folder where FRST64.exe is.

Next:
Download the ESET services repair tool, extract the file to your desktop.

Double-click ServicesRepair.exe.
If security notifications appear, click Continue or Run and then click Yes when asked if you want to proceed.
Once the tool has finished, you will be prompted to restart your computer. Click Yes to restart.
A log will be saved in the CCSupport folder the tool created on your desktop, please post the content in your next reply.

Please, post both logs and give an update on computer's performance.

andrbrks

September 6, 2013, 12:03 AM UTC

Here is the fixlog from FRST:
Fix result of Farbar Recovery Tool (FRST written by Farbar) (x64) Version: 04-09-2013
Ran by [removed] at 2013-09-05 18:58:18 Run:1
Running from C:\Users\[removed]\Desktop
Boot Mode: Safe Mode (with Networking)
==============================================

Content of fixlist:
*****************
DeleteJunctionsInDirectory: C:\Program Files\Windows Defender
HKU\Katie\...\Winlogon: [Shell] Explorer.exe <==== ATTENTION
C:\Program Files (x86)\Google\Desktop\Install\{b0ca9241-7088-efd6-d47d-015d0122b1d5}
C:\Users\Katie\AppData\Roaming\cache.ini
*****************

"C:\Program Files\Windows Defender" => Deleting reparse point and unlocking started.
"C:\Program Files\Windows Defender\en-US" => Deleting reparse point and unlocking done.
"C:\Program Files\Windows Defender\MpAsDesc.dll" => Deleting reparse point and unlocking done.
"C:\Program Files\Windows Defender\MpClient.dll" => Deleting reparse point and unlocking done.
"C:\Program Files\Windows Defender\MpCmdRun.exe" => Deleting reparse point and unlocking done.
"C:\Program Files\Windows Defender\MpCommu.dll" => Deleting reparse point and unlocking done.
"C:\Program Files\Windows Defender\MpEvMsg.dll" => Deleting reparse point and unlocking done.
"C:\Program Files\Windows Defender\MpOAV.dll" => Deleting reparse point and unlocking done.
"C:\Program Files\Windows Defender\MpRTP.dll" => Deleting reparse point and unlocking done.
"C:\Program Files\Windows Defender\MpSvc.dll" => Deleting reparse point and unlocking done.
"C:\Program Files\Windows Defender\MSASCui.exe" => Deleting reparse point and unlocking done.
"C:\Program Files\Windows Defender\MsMpCom.dll" => Deleting reparse point and unlocking done.
"C:\Program Files\Windows Defender\MsMpLics.dll" => Deleting reparse point and unlocking done.
"C:\Program Files\Windows Defender\MsMpRes.dll" => Deleting reparse point and unlocking done.
"C:\Program Files\Windows Defender" => Deleting reparse point and unlocking completed.
HKU\Katie\Software\Microsoft\Windows NT\CurrentVersion\Winlogon\\Shell => Value not found.
C:\Program Files (x86)\Google\Desktop\Install\{b0ca9241-7088-efd6-d47d-015d0122b1d5} => Moved successfully.
C:\Users\Katie\AppData\Roaming\cache.ini => Moved successfully.

==== End of Fixlog ====

And here is the log from ESET:
Log Opened: 2013-09-05 @ 18:59:15
18:59:15 - -----------------
18:59:15 - | Begin Logging |
18:59:15 - -----------------
18:59:15 - Fix started on a WIN_7 X64 computer
18:59:15 - Prep in progress. Please Wait.
18:59:15 - Prep complete
18:59:15 - Repairing Services Now. Please wait...
INFO: The restore action ignores the object name parameter (paths are read from the backup file). However, other actions that require the object name may be combined with -restore.
INFORMATION: Input file for restore operation opened: '.\Win7\BFE.sddl'
INFORMATION: Restoring SD of: <machine\System\CurrentControlset\Services\BFE\Parameters\Policy\Persistent\SubLayer>
INFORMATION: Restoring SD of: <machine\System\CurrentControlset\Services\BFE\Parameters\Policy\Persistent\Provider>
INFORMATION: Restoring SD of: <machine\System\CurrentControlset\Services\BFE\Parameters\Policy\Persistent\Filter>
INFORMATION: Restoring SD of: <machine\System\CurrentControlset\Services\BFE\Parameters\Policy\Persistent>
INFORMATION: Restoring SD of: <machine\System\CurrentControlset\Services\BFE\Parameters\Policy\BootTime\Filter>
INFORMATION: Restoring SD of: <machine\System\CurrentControlset\Services\BFE\Parameters\Policy\BootTime>
INFORMATION: Restoring SD of: <machine\System\CurrentControlset\Services\BFE\Parameters\Policy>
INFORMATION: Restoring SD of: <machine\System\CurrentControlset\Services\BFE\Parameters>
INFORMATION: Restoring SD of: <machine\System\CurrentControlset\Services\BFE>

SetACL finished successfully.
INFO: The restore action ignores the object name parameter (paths are read from the backup file). However, other actions that require the object name may be combined with -restore.
INFORMATION: Input file for restore operation opened: '.\Win7\BITS.sddl'
INFORMATION: Restoring SD of: <machine\System\CurrentControlset\Services\BITS\Security>
INFORMATION: Restoring SD of: <machine\System\CurrentControlset\Services\BITS\Performance>
INFORMATION: Restoring SD of: <machine\System\CurrentControlset\Services\BITS\Parameters>
INFORMATION: Restoring SD of: <machine\System\CurrentControlset\Services\BITS>

SetACL finished successfully.
INFO: The restore action ignores the object name parameter (paths are read from the backup file). However, other actions that require the object name may be combined with -restore.
INFORMATION: Input file for restore operation opened: '.\Win7\iphlpsvc.sddl'
INFORMATION: Restoring SD of: <machine\System\CurrentControlset\Services\iphlpsvc\Teredo>
INFORMATION: Restoring SD of: <machine\System\CurrentControlset\Services\iphlpsvc\Parameters\Teredo\{FA88062C-9A61-4C1E-AC45-7143F8F01AAD}>
INFORMATION: Restoring SD of: <machine\System\CurrentControlset\Services\iphlpsvc\Parameters\Teredo>
INFORMATION: Restoring SD of: <machine\System\CurrentControlset\Services\iphlpsvc\Parameters\Isatap\{8AD2FB26-F91E-44F1-9B24-3C0AE56C9CE0}>
INFORMATION: Restoring SD of: <machine\System\CurrentControlset\Services\iphlpsvc\Parameters\Isatap>
INFORMATION: Restoring SD of: <machine\System\CurrentControlset\Services\iphlpsvc\Parameters\IPHTTPS>
INFORMATION: Restoring SD of: <machine\System\CurrentControlset\Services\iphlpsvc\Parameters>
INFORMATION: Restoring SD of: <machine\System\CurrentControlset\Services\iphlpsvc\Interfaces>
INFORMATION: Restoring SD of: <machine\System\CurrentControlset\Services\iphlpsvc\config>
INFORMATION: Restoring SD of: <machine\System\CurrentControlset\Services\iphlpsvc>

SetACL finished successfully.
INFO: The restore action ignores the object name parameter (paths are read from the backup file). However, other actions that require the object name may be combined with -restore.
INFORMATION: Input file for restore operation opened: '.\Win7\MpsSvc.sddl'
INFORMATION: Restoring SD of: <machine\System\CurrentControlset\Services\MpsSvc\Security>
INFORMATION: Restoring SD of: <machine\System\CurrentControlset\Services\MpsSvc\Parameters\PortKeywords\Teredo>
INFORMATION: Restoring SD of: <machine\System\CurrentControlset\Services\MpsSvc\Parameters\PortKeywords\RPC-EPMap>
ERROR: Writing SD to <machine\System\CurrentControlset\Services\MpsSvc\Parameters\PortKeywords\RPC-EPMap> failed with: The system cannot find the file specified.
INFORMATION: Restoring SD of: <machine\System\CurrentControlset\Services\MpsSvc\Parameters\PortKeywords\IPTLSOut>
ERROR: Writing SD to <machine\System\CurrentControlset\Services\MpsSvc\Parameters\PortKeywords\IPTLSOut> failed with: The system cannot find the file specified.
INFORMATION: Restoring SD of: <machine\System\CurrentControlset\Services\MpsSvc\Parameters\PortKeywords\IPTLSIn>
ERROR: Writing SD to <machine\System\CurrentControlset\Services\MpsSvc\Parameters\PortKeywords\IPTLSIn> failed with: The system cannot find the file specified.
INFORMATION: Restoring SD of: <machine\System\CurrentControlset\Services\MpsSvc\Parameters\PortKeywords\DHCP>
ERROR: Writing SD to <machine\System\CurrentControlset\Services\MpsSvc\Parameters\PortKeywords\DHCP> failed with: The system cannot find the file specified.
INFORMATION: Restoring SD of: <machine\System\CurrentControlset\Services\MpsSvc\Parameters\PortKeywords>
INFORMATION: Restoring SD of: <machine\System\CurrentControlset\Services\MpsSvc\Parameters>
INFORMATION: Restoring SD of: <machine\System\CurrentControlset\Services\MpsSvc>

SetACL finished successfully.
INFO: The restore action ignores the object name parameter (paths are read from the backup file). However, other actions that require the object name may be combined with -restore.
INFORMATION: Input file for restore operation opened: '.\Win7\SharedAccess.sddl'
INFORMATION: Restoring SD of: <machine\System\CurrentControlset\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile\Logging>
INFORMATION: Restoring SD of: <machine\System\CurrentControlset\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile\GloballyOpenPorts>
INFORMATION: Restoring SD of: <machine\System\CurrentControlset\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile\AuthorizedApplications>
INFORMATION: Restoring SD of: <machine\System\CurrentControlset\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile>
INFORMATION: Restoring SD of: <machine\System\CurrentControlset\Services\SharedAccess\Parameters\FirewallPolicy\RestrictedServices\Static\System>
INFORMATION: Restoring SD of: <machine\System\CurrentControlset\Services\SharedAccess\Parameters\FirewallPolicy\RestrictedServices\Static>
INFORMATION: Restoring SD of: <machine\System\CurrentControlset\Services\SharedAccess\Parameters\FirewallPolicy\RestrictedServices\Configurable\System>
INFORMATION: Restoring SD of: <machine\System\CurrentControlset\Services\SharedAccess\Parameters\FirewallPolicy\RestrictedServices\Configurable>
INFORMATION: Restoring SD of: <machine\System\CurrentControlset\Services\SharedAccess\Parameters\FirewallPolicy\RestrictedServices>
INFORMATION: Restoring SD of: <machine\System\CurrentControlset\Services\SharedAccess\Parameters\FirewallPolicy\PublicProfile\Logging>
INFORMATION: Restoring SD of: <machine\System\CurrentControlset\Services\SharedAccess\Parameters\FirewallPolicy\PublicProfile\GloballyOpenPorts>
INFORMATION: Restoring SD of: <machine\System\CurrentControlset\Services\SharedAccess\Parameters\FirewallPolicy\PublicProfile\AuthorizedApplications>
INFORMATION: Restoring SD of: <machine\System\CurrentControlset\Services\SharedAccess\Parameters\FirewallPolicy\PublicProfile>
INFORMATION: Restoring SD of: <machine\System\CurrentControlset\Services\SharedAccess\Parameters\FirewallPolicy\FirewallRules>
INFORMATION: Restoring SD of: <machine\System\CurrentControlset\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile\Logging>
INFORMATION: Restoring SD of: <machine\System\CurrentControlset\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile\GloballyOpenPorts>
INFORMATION: Restoring SD of: <machine\System\CurrentControlset\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile\AuthorizedApplications>
INFORMATION: Restoring SD of: <machine\System\CurrentControlset\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile>
INFORMATION: Restoring SD of: <machine\System\CurrentControlset\Services\SharedAccess\Parameters\FirewallPolicy>
INFORMATION: Restoring SD of: <machine\System\CurrentControlset\Services\SharedAccess\Parameters>
INFORMATION: Restoring SD of: <machine\System\CurrentControlset\Services\SharedAccess\Epoch2>
INFORMATION: Restoring SD of: <machine\System\CurrentControlset\Services\SharedAccess\Epoch>
INFORMATION: Restoring SD of: <machine\System\CurrentControlset\Services\SharedAccess\Defaults\FirewallPolicy\StandardProfile\Logging>
INFORMATION: Restoring SD of: <machine\System\CurrentControlset\Services\SharedAccess\Defaults\FirewallPolicy\StandardProfile>
INFORMATION: Restoring SD of: <machine\System\CurrentControlset\Services\SharedAccess\Defaults\FirewallPolicy\PublicProfile\Logging>
INFORMATION: Restoring SD of: <machine\System\CurrentControlset\Services\SharedAccess\Defaults\FirewallPolicy\PublicProfile>
INFORMATION: Restoring SD of: <machine\System\CurrentControlset\Services\SharedAccess\Defaults\FirewallPolicy\FirewallRules>
INFORMATION: Restoring SD of: <machine\System\CurrentControlset\Services\SharedAccess\Defaults\FirewallPolicy\DomainProfile\Logging>
INFORMATION: Restoring SD of: <machine\System\CurrentControlset\Services\SharedAccess\Defaults\FirewallPolicy\DomainProfile>
INFORMATION: Restoring SD of: <machine\System\CurrentControlset\Services\SharedAccess\Defaults\FirewallPolicy>
INFORMATION: Restoring SD of: <machine\System\CurrentControlset\Services\SharedAccess\Defaults>
INFORMATION: Restoring SD of: <machine\System\CurrentControlset\Services\SharedAccess>

SetACL finished successfully.
INFO: The restore action ignores the object name parameter (paths are read from the backup file). However, other actions that require the object name may be combined with -restore.
INFORMATION: Input file for restore operation opened: '.\Win7\WinDefend.sddl'
INFORMATION: Restoring SD of: <machine\System\CurrentControlset\Services\WinDefend\TriggerInfo\0>
INFORMATION: Restoring SD of: <machine\System\CurrentControlset\Services\WinDefend\TriggerInfo>
INFORMATION: Restoring SD of: <machine\System\CurrentControlset\Services\WinDefend\Security>
INFORMATION: Restoring SD of: <machine\System\CurrentControlset\Services\WinDefend\Parameters>
INFORMATION: Restoring SD of: <machine\System\CurrentControlset\Services\WinDefend>

SetACL finished successfully.
INFO: The restore action ignores the object name parameter (paths are read from the backup file). However, other actions that require the object name may be combined with -restore.
INFORMATION: Input file for restore operation opened: '.\Win7\wscsvc.sddl'
INFORMATION: Restoring SD of: <machine\System\CurrentControlset\Services\wscsvc\Security>
INFORMATION: Restoring SD of: <machine\System\CurrentControlset\Services\wscsvc\Parameters>
INFORMATION: Restoring SD of: <machine\System\CurrentControlset\Services\wscsvc>

SetACL finished successfully.
INFO: The restore action ignores the object name parameter (paths are read from the backup file). However, other actions that require the object name may be combined with -restore.
INFORMATION: Input file for restore operation opened: '.\Win7\wuauserv.sddl'
INFORMATION: Restoring SD of: <machine\System\CurrentControlset\Services\wuauserv\Security>
INFORMATION: Restoring SD of: <machine\System\CurrentControlset\Services\wuauserv\Parameters>
INFORMATION: Restoring SD of: <machine\System\CurrentControlset\Services\wuauserv>

SetACL finished successfully.
18:59:16 - Services Repair Complete.

I attempted to boot into normal mode, and all users are still not displayed, effectively locking me out of the machine.

andrbrks

September 7, 2013, 1:18 AM UTC

Just want to check in and see if you're still available. I understand you're probably very busy and just have not had the time for these side projects.

nunped

September 7, 2013, 2:24 PM UTC

Hi andrbrks,

Sorry for the delay.
I'd like to check with a few colleagues. Please hold on...

Gary R

September 8, 2013, 5:18 PM UTC

There are entries in the logs you have supplied that indicate your computer is connected at some point (regularly or irregularly) to a University Network.

This forum does not support computers that are connected to such Networks .... see .... http://malwareremoval.com/forum/viewtop ... 11#p531111

I'm sorry, but because of this we are unable to help you further with your problem, and this topic is now closed.