Malware Removal Forums

Possible Malware? DLL initialization routine failed

ldydarsheva · 2013-06-17T20:48:15+00:00

Hello, my dad is having a couple of problems with his computer after he clicked on something he thought was an automatic system update. he has been receiving a pop up that says internet explorer is not responding right after starting up his computer. And then he gets a message that pops up and says: C:\users\hender~1\appdata\local\temp\sristep\sywqsip\wow.dll dynamic link library (dll) initialization routine failed. He also receives this message when trying to open windows explorer or right clicking on anything. I googled the error and found that it may be a possible malware problem?? I have run dds on his computer and below are the logs. Any help will be appreciated. DDS log: DDS (Ver_2012-11-20.01) - NTFS_AMD64 Internet Explorer: 10.0.9200.16611 BrowserJavaVersion: 10.21.2 Run by [redacted] at 15:25:40 on 2013-06-17 Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.3933.2314 [GMT -5:00] . AV: Norton Internet Security *Enabled/Updated* {63DF5164-9100-186D-2187-8DC619EFD8BF} S

9 min read

Looking for the outcome? Ask AI

askey127 Admin/Teacher

July 2, 2013, 1:24 AM UTC

You can go ahead and uninstall Google Chrome.
It is often offered as a prechecked box when you download something else.
You have done well.
Good Luck !

ldydarsheva

July 2, 2013, 10:55 AM UTC

Awesome!! It worked! Thank you again for all your help and patience. You guys Rock!!

askey127 Admin/Teacher

July 2, 2013, 12:15 PM UTC

Thanks!
If you open OTL one more time and click the Clean Up button, it will remove most of our tools.

Ask AI

AI can make mistakes. Check the cited posts. Archived advice can be out-of-date

Don't include personal information. Questions and selected public posts go to OpenAI. About Ask AI

Possible Malware? DLL initialization routine failed

✨ Ask AI

Ask AI