Malware Removal Forums

Possible Malware? DLL initialization routine failed

ldydarsheva · 2013-06-17T20:48:15+00:00

Hello, my dad is having a couple of problems with his computer after he clicked on something he thought was an automatic system update. he has been receiving a pop up that says internet explorer is not responding right after starting up his computer. And then he gets a message that pops up and says: C:\users\hender~1\appdata\local\temp\sristep\sywqsip\wow.dll dynamic link library (dll) initialization routine failed. He also receives this message when trying to open windows explorer or right clicking on anything. I googled the error and found that it may be a possible malware problem?? I have run dds on his computer and below are the logs. Any help will be appreciated. DDS log: DDS (Ver_2012-11-20.01) - NTFS_AMD64 Internet Explorer: 10.0.9200.16611 BrowserJavaVersion: 10.21.2 Run by [redacted] at 15:25:40 on 2013-06-17 Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.3933.2314 [GMT -5:00] . AV: Norton Internet Security *Enabled/Updated* {63DF5164-9100-186D-2187-8DC619EFD8BF} S

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askey127 Admin/Teacher

July 2, 2013, 1:24 AM UTC

You can go ahead and uninstall Google Chrome.
It is often offered as a prechecked box when you download something else.
You have done well.
Good Luck !

ldydarsheva

July 2, 2013, 10:55 AM UTC

Awesome!! It worked! Thank you again for all your help and patience. You guys Rock!!

askey127 Admin/Teacher

July 2, 2013, 12:15 PM UTC

Thanks!
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