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Slow windows XP laptop with rootkit evidence

7 min read

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This thread's last reply is from January 23, 2013, 8:50 AM UTC. Software, malware, and removal-tool advice below may be out of date — treat specific steps and download links with caution.

deltalima Admin/Teacher
January 20, 2013, 9:16 PM UTC
Hi helpintoledo,

I will have Kelly resume use of her laptop and will advise later today.


Good, before you do we have a couple of tasks to complete.

Please uninstall Coupon Printer for Windows

Run OTL Script

  • Double-click OTL.exe (Right click and choose "Run as administrator" in Vista/Win7).
  • Copy and Paste the following code into the textbox. Do not include the word Code

    
:Commands
    
[CREATERESTOREPOINT]
    

    
:processes
    
killallprocesses
    
:otl
    
CHR - plugin: Coupons Inc., Coupon Printer Manager (Enabled) = C:\Documents and Settings\Marc\Local Settings\Application Data\Google\Chrome\Application\plugins\npMozCouponPrinter.dll
    
O4 - HKLM..\Run: [] File not found
    
O4 - HKU\S-1-5-21-1708537768-152049171-725345543-1004..\RunOnce: [FlashPlayerUpdate] C:\WINDOWS\system32\Macromed\Flash\FlashUtil32_11_5_502_110_ActiveX.exe -update activex File not found
    
:files
    

    
:commands
    
[EMPTYTEMP]
    
[EMPTYFLASH]
    
[EMPTYJAVA]
    
[REBOOT]
  • Then click the Run Fix button at the top.
  • Click .
  • OTL may ask to reboot the machine. Please do so if asked.
  • The report should appear in Notepad after the reboot.Copy and Paste that report in your next reply.


Please let me know how the computer is running once Kelly has used it for a while.
deltalima Admin/Teacher
January 23, 2013, 8:50 AM UTC
a lack of response,

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