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I'm pretty sure it's ilivid malware, but I'm not certain.

9 min read

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This thread's last reply is from August 16, 2012, 5:01 PM UTC. Software, malware, and removal-tool advice below may be out of date — treat specific steps and download links with caution.

Echo3
August 11, 2012, 10:51 AM UTC
Hello again,

As for shutting Norton 360 down, it won't let me. I went into services, pulled up the general tab, and couldn't hit anything because it was grayed out. The status on it said automatic. What do I do?

Also, I have to go somewhere for a few days and may not be able to respond due to lack of internet service. Will I have to start a new topic when I get back? I think I'll have internet access, I'm just not sure. I don't want you to think I'm ignoring your help.

Thanks again!
askey127 Admin/Teacher
August 11, 2012, 4:36 PM UTC
Your Win7 wants extra authorization to stop the service.

Go to Start.
Type Services.msc into the box. DON'T HIT <Enter>.
In the popup dialog above, Right click on "services.msc" and choose "run as administrator".
Then you should be able to make the changes to the Norton service, and proceed with the ESET scan.

We will delay archiving this thread for an extra 48 hours.
askey127 Admin/Teacher
August 16, 2012, 5:01 PM UTC
Lack of Response,

It's been 5 full days.

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