This thread's last reply is from December 20, 2011, 9:46 AM UTC. Software, malware, and removal-tool
advice below may be out of date — treat specific steps and download links with caution.
Hi slysnake,
Update Adobe Reader
- You should Download and Install the newest version of Adobe Reader for reading pdf files.
- Older versions may have vulnerabilities that malware can use to infect your system.
- Go Here to download and install Adobe Reader X (10.1.1).
- Note: remember to Uncheck Free McAfee® Security Scan Plus (optional)
Update Java Runtime
You are using an old version of Java. Sun's Java is sometimes updated in order to eliminate the exploitation of vulnerabilities in an existing version. For this reason, it's extremely important that you keep the program up to date, & also remove the older more vulnerable versions from your system. The most current version of Sun Java is:
Java Runtime Environment Version 6 Update 30.
- Download the latest version of Java Runtime Environment (JRE) 6 Here
- Scroll down to where it says "JDK 6 Update 30 (JDK or JRE)"
- Click the orange Download JRE button to the right
- Select the Windows platform from the dropdown menu
- Read the License Agreement and then check the box that says: "I agree to the Java SE Runtime Environment 6 with JavaFX License Agreement". Click on Continue.The page will refresh
- Click on the link to download Windows Offline Installation & save the file to your desktop
- Close any programs you may have running - especially your web browser
- Go to Start > Settings > Control Panel, double-click on Add/Remove Programs & remove all older versions of Java
- Check (highlight) any item with Java Runtime Environment (JRE or J2SE or Java(TM) 6) in the name
- Click the Remove or Change/Remove button.
- Repeat as many times as necessary to remove each Java versions
- Reboot your computer once all Java components are removed
- Then from your desktop double-click on jre-6u30-windows-i586-p.exe to install the newest version
Run OTL Script
Now please run a
quick scan with
Malwarebytes and post the log in your next reply.
Please let me know how the computer is running now.
Did everything as directed. Things seem to be better now. Google goes to the us location everytime now.
What about that locked file found earlier? Should I have removed it?
Task manager says I have two instances of iexplorer running even though I only have this one window open. Is that odd?
Here is the OTL log:
All processes killed
========== PROCESSES ==========
========== OTL ==========
Registry value HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run\\KernelFaultCheck deleted successfully.
ADS C:\Documents and Settings\All Users\Application Data\TEMP:DFC5A2B2 deleted successfully.
ADS C:\Documents and Settings\All Users\Application Data\TEMP:C8B8CEBD deleted successfully.
ADS C:\Documents and Settings\All Users\Application Data\TEMP:264B2CC4 deleted successfully.
ADS C:\Documents and Settings\All Users\Application Data\TEMP:D74B6CF5 deleted successfully.
ADS C:\Documents and Settings\All Users\Application Data\TEMP:264A9BB7 deleted successfully.
ADS C:\Documents and Settings\All Users\Application Data\TEMP:A8ADE5D8 deleted successfully.
========== REGISTRY ==========
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\McAfeeAntiVirus\\"DisableMonitoring" | 0 /E : value set successfully!
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\McAfeeFirewall\\"DisableMonitoring" | 0 /E : value set successfully!
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\ZoneLabsFirewall\\"DisableMonitoring" | 0 /E : value set successfully!
========== COMMANDS ==========
[EMPTYTEMP]
User: Administrator
->Temp folder emptied: 51 bytes
->Temporary Internet Files folder emptied: 32902 bytes
->FireFox cache emptied: 2956129 bytes
User: All Users
User: Dad
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 528804 bytes
->Java cache emptied: 0 bytes
->FireFox cache emptied: 45292315 bytes
->Google Chrome cache emptied: 0 bytes
->Flash cache emptied: 940 bytes
User: Default User
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 33170 bytes
->Flash cache emptied: 56475 bytes
User: Kealoha
->Temp folder emptied: 19115551 bytes
->Temporary Internet Files folder emptied: 294615131 bytes
->Java cache emptied: 7797329 bytes
->FireFox cache emptied: 54055716 bytes
->Flash cache emptied: 21240 bytes
User: LocalService
->Temp folder emptied: 2049868 bytes
->Temporary Internet Files folder emptied: 365003 bytes
->Flash cache emptied: 5378 bytes
User: Mom
->Temp folder emptied: 118487 bytes
->Temporary Internet Files folder emptied: 7830388 bytes
->FireFox cache emptied: 29679886 bytes
->Flash cache emptied: 405 bytes
User: Nalani
->Temp folder emptied: 2049483 bytes
->Temporary Internet Files folder emptied: 98168280 bytes
->Java cache emptied: 7800872 bytes
->FireFox cache emptied: 86937227 bytes
->Flash cache emptied: 6996 bytes
User: NetworkService
->Temp folder emptied: 1982460 bytes
->Temporary Internet Files folder emptied: 186555997 bytes
->Java cache emptied: 22 bytes
->Flash cache emptied: 12886 bytes
%systemdrive% .tmp files removed: 0 bytes
%systemroot% .tmp files removed: 1099521 bytes
%systemroot%\System32 .tmp files removed: 0 bytes
%systemroot%\System32\dllcache .tmp files removed: 0 bytes
%systemroot%\System32\drivers .tmp files removed: 0 bytes
Windows Temp folder emptied: 0 bytes
%systemroot%\system32\config\systemprofile\Local Settings\Temp folder emptied: 143372786 bytes
%systemroot%\system32\config\systemprofile\Local Settings\Temporary Internet Files folder emptied: 33728 bytes
RecycleBin emptied: 909600 bytes
Total Files Cleaned = 947.00 mb
[EMPTYFLASH]
User: Administrator
User: All Users
User: Dad
->Flash cache emptied: 0 bytes
User: Default User
->Flash cache emptied: 0 bytes
User: Kealoha
->Flash cache emptied: 0 bytes
User: LocalService
->Flash cache emptied: 0 bytes
User: Mom
->Flash cache emptied: 0 bytes
User: Nalani
->Flash cache emptied: 0 bytes
User: NetworkService
->Flash cache emptied: 0 bytes
Total Flash Files Cleaned = 0.00 mb
[EMPTYJAVA]
User: Administrator
User: All Users
User: Dad
->Java cache emptied: 0 bytes
User: Default User
User: Kealoha
->Java cache emptied: 0 bytes
User: LocalService
User: Mom
User: Nalani
->Java cache emptied: 0 bytes
User: NetworkService
->Java cache emptied: 0 bytes
Total Java Files Cleaned = 0.00 mb
C:\WINDOWS\System32\drivers\etc\Hosts moved successfully.
HOSTS file reset successfully
OTL by OldTimer - Version 3.2.31.0 log created on 12182011_100911
Files\Folders moved on Reboot...
C:\Documents and Settings\Dad\Local Settings\Temporary Internet Files\Content.IE5\GM51W1NH\viewtopic[1].htm moved successfully.
C:\Documents and Settings\Dad\Local Settings\Temporary Internet Files\AntiPhishing\2CEDBFBC-DBA8-43AA-B1FD-CC8E6316E3E2.dat moved successfully.
Registry entries deleted on Reboot...
And the Malwarebytes log:
08:53:33 (null) MESSAGE Scheduled update executed successfully
09:13:51 Dad MESSAGE Protection started successfully
09:14:00 Dad MESSAGE IP Protection started successfully
09:14:00 Dad MESSAGE IP Protection stopped
09:14:17 Dad MESSAGE Database updated successfully
09:14:26 Dad MESSAGE IP Protection started successfully
09:40:17 Dad MESSAGE Protection started successfully
09:40:25 Dad MESSAGE IP Protection started successfully
10:05:12 Dad MESSAGE Protection started successfully
10:05:21 Dad MESSAGE IP Protection started successfully
10:27:58 Dad MESSAGE Protection started successfully
10:28:11 Dad MESSAGE IP Protection started successfully
Hi slysnake,
What about that locked file found earlier? Should I have removed it?
No need to remove the locked file, TDSSKiller removed the rootkit.
Task manager says I have two instances of iexplorer running even though I only have this one window open. Is that odd?
That is correct, it is normal behaviour from Internet Explorer version 8 onwards and allows recovery from crashed multiple tab sessions.
Now that you are clean, please follow these steps in order to keep your computer clean and secure.
Remove GMER
Delete the
GMER icon from your desktop.
Clean up with OTL
- Double-click OTL.exe to start the program. This will remove all the tools we used to clean your pc.
- Close all other programs apart from OTL as this step will require a reboot
- On the OTL main screen, press the CleanUp! button
- Say Yes to the prompt and then allow the program to reboot your computer.
Update your AntiVirus Software and keep your other programs up-to-date
Update your Antivirus programs and other security products regularly to avoid new threats that could infect your system.
You can use one of these sites to check if any updates are needed for your pc.
Secunia Software Inspector
F-secure Health Check
Security Updates for Windows, Internet Explorer & Microsoft Office
Whenever a security problem in its software is found, Microsoft will usually create a patch so that after the patch is installed, attackers can't use the vulnerability to install malicious software on your PC. Keeping up with these patches will help to prevent malicious software being installed on your PC. Ensure you are registered for Windows updates via
Start > right-click on
My Computer >
Properties >
Automatic Updates tab or visit the
Microsoft Update site on a regular basis.
Happy surfing and stay clean!Thank you so much.
Update your AntiVirus Software
I have been using McAfee but I am not happy with it. Is there another AV you would recommend?
How about a firewall? I heard good things about Tiny personal firewall but I guess it is no longer available.
Hi slysnake,
Is there another AV you would recommend?
There are several good free AV programs, both
Microsoft Security Essentials and
Avast Free are a good choice.
How about a firewall? I heard good things about Tiny personal firewall but I guess it is no longer available.
Unfortunately the choice of free firewalls is limited, I would suggest this one.
Thank you once again. The computer is running so much better now. It's like a new machine.
You're welcome.
Glad we could help.
As this issue appears to be resolved,
textbox. Do not include the word Code
.