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IE8, Firefox and Google Chrome freeze

83 min read

This thread's last reply is from August 20, 2011, 9:22 PM UTC. Software, malware, and removal-tool advice below may be out of date — treat specific steps and download links with caution.

Gary R
August 20, 2011, 5:21 AM UTC
  • Double click OTL.exe to launch the programme.
  • Copy/Paste the contents of the code box below into the Custom Scans/Fixes box.

:Files

C:\Program Files\Web CEO\Cache\PageScanCache\{B5BA31D6-F2A4-4E9E-90AB-B29FE0F31DB0}

  • Click the Run Fix button.
  • OTL will now process the instructions.
  • When finished a box will open asking you to open the fix log, click OK.
  • The fix log will open.
  • Copy/Paste the log in your next reply please.


Note: If necessary, OTL may re-boot your computer, or request that you do so, if it does, re-boot your computer. A log will be produced upon re-boot.

How is your computer running now ?
Cragdo
August 20, 2011, 6:02 AM UTC
========== FILES ==========
C:\Program Files\Web CEO\Cache\PageScanCache\{B5BA31D6-F2A4-4E9E-90AB-B29FE0F31DB0} moved successfully.

OTL by OldTimer - Version 3.2.26.5 log created on 08202011_070140
Cragdo
August 20, 2011, 6:17 AM UTC
Hi Gary R,

My machine is working like a dream once again and my very happy machine and I would like to thank you very much for all your help. You are a true hero and I salute you.

I'm a front end web developer and I have always despised the web tech snobbery that I come across far too often. Snobs who hold chunks of knowledge like power and hide behind buzzwords and acronymns refusing to help noobs and fellow developers alike when it would be a better world if we all shared the knowledge like yourselves.

It would be very difficult to go wrong with your very precise and clear instructions and I'm sure many, like myself, would be flapping around in our malware junkyards with no clue what to do.

It is people like yourselves that make the web community a great place to be in and I again salute you. I would love to buy you a pint so I will just make a (small I'm afraid) donation towards your cause (or pint).

Once again I thank you very much
Cragdo
Gary R
August 20, 2011, 3:48 PM UTC
You're welcome, glad we could help.

Since everything seems to be working OK, we've just got a bit of tidying up to do .....

Let's clear out OTL and the files and folders it created. This will also remove SystemLook and remove the old remnants of Combofix on your computer.
  • Double click OTL.exe to launch the programme.
  • Click on the CleanUp! button.
  • OTL will download a list from the Internet, if your firewall or other defensive programmes alerts you, allow it access.
  • You will be prompted to allow the clean up procedure, click Yes
  • When finished exit out of OTL
  • Now delete OTL.exe (if still present).


ERUNT can be removed using Control panel > Add/Remove programs

As far as I can see, your computer looks clear of infection now.

Are you still noticing any problems ?
  • If you are let me know about them.
  • If not it's time to make your computer more secure.


Please read the article below which will give you a few suggestions for how to minimise your chances of getting another infection.


If your computer is running slowly after your clean up, please read.


PS .... Thanks for the donation, it is much appreciated.
Cragdo
August 20, 2011, 9:12 PM UTC
Perfect and once more Thank you Gary R.
Gary R
August 20, 2011, 9:22 PM UTC
You're welcome. :)

As your problems appear to have been resolved,