Malware Removal Forums

Possible malware infection in Apple iTunes on Windows XP Pro

TonyP · 2005-11-25T22:27:42+00:00

I have recently downloaded Apple iTunes version 6 with Quick Time version 7.0.3. Since then every time I try to open iTunes I get the message "iTunes has encountered a problem and needs to shut down". I have tried uninstalling, reinstalling, fixing, repairing etc but to no avail. The Apple iTunes forum seems to suggest that I have some sort of malware that can bypass normal anti-virus and spyware by using DOS. I don't fully understand but would really appreciate any help you guys can give me. I look forward to hearing from somebody.

23 min read

jwbirdsong

November 30, 2005, 10:40 PM UTC

This is more of a notice than an attempt to get firefox to work on this site.

FireFox released their new upgraded version 1.5 yesterday. You may want to look into it and update FF if you are using version 1.09.

TonyP

December 5, 2005, 9:59 AM UTC

It seems to be letting me log in now. I haven't followed the suggestion in your previous post simply as I have a lot of passwords to various sites and it would be a nightmare to find them all again !! If you think it is essential to do it then please let me know. I have updated Firefox to version 1.5. Should any changes to the previous versions be obvious - or are they behind the scenes changes ?

jwbirdsong

December 8, 2005, 11:54 AM UTC

"TonyP" wrote:It seems to be letting me log in now. I haven't followed the suggestion in your previous post simply as I have a lot of passwords to various sites and it would be a nightmare to find them all again !! If you think it is essential to do it then please let me know. I have updated Firefox to version 1.5. Should any changes to the previous versions be obvious - or are they behind the scenes changes ?

Sorry for the delay I must have missed/didn't get a notice of your reply.

As far as clearing out the TIF's....No it's not a required step; especially since 1) there is no 'Baddies' in there 2) You use FF as your main browser....(ahem).

The noticeable differences to FF are negligible; the main ones being the addition of "Clear Private Data" under the Tools section. It's the FF version of the same thing..clearing out the FF TIF's (Temporary Internet Files). And the ability to drag and drop tabs. There were several behind the scene changes, mainly attempting to strengthen browser security. More info can be found HERE

TonyP

December 8, 2005, 11:59 AM UTC

Thanks for that and for all your help.

NonSuch

December 8, 2005, 7:07 PM UTC

Glad we could be of assistance.

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