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Rootkit.Win32.Agent.bert

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This thread's last reply is from August 20, 2010, 4:48 AM UTC. Software, malware, and removal-tool advice below may be out of date — treat specific steps and download links with caution.

xixo_12 MRU Master Emeritus
August 16, 2010, 3:12 PM UTC
Hi,
Still on the progress.
Don't be happy to early :D
Let's proceed

First,
ATF by Atribune
Please download HERE and save to the desktop. Right click on ATF Cleaner.exe > Run as Administrator to open it.
Under Main choose:
    choose: Select All
    Click the Empty Selected button.

if you use Firefox:
    Click Firefox at the top and choose: Select All
    Click the Empty Selected button.
    NOTE: If you would like to keep your saved passwords, please click NO at the prompt.

if you use Opera:
    Click Opera at the top and choose: Select All
    Click the Empty Selected button.
    NOTE: If you would like to keep your saved passwords, please click NO at the prompt.


Click Exit on the Main menu to close the program

Next,
Kaspersky Online AV Scan
Note: Internet Explorer should be used. Right click on the icon > Run as Administrator.
Please go to Kaspersky website and perform an online antivirus scan.
  • Read through the requirements and privacy statement and click on Accept button.
  • It will start downloading and installing the scanner and virus definitions. You will be prompted to install an application from Kaspersky. Click Run.
  • When the downloads have finished, click on Settings.
  • Make sure these boxes are checked (ticked). If they are not, please tick them and click on the Save button:
    • Spyware, Adware, Dialers, and other potentially dangerous programs
    • Archives
    • Mail databases
  • Click on My Computer under Scan and then put the kettle on!
  • Once the scan is complete, it will display the results. Click on View Scan Report.
  • You will see a list of infected items there. Click on Save Report As....
  • Save this report to a convenient place like your Desktop. Change the Files of type to Text file (.txt) before clicking on the Save button.
  • Copy and paste the report into your next.


What you need to post
Checklist.
  • Content of Kaspersky scan log
cerebellum9
August 16, 2010, 5:14 PM UTC
Ah, I thought we were finished! :D

I've tried to run the online Kaspersky scan, but it is not allowing me as I have Kaspersky Internet Security 9 installed. It still won't run even if I disable it.

Any ideas?
xixo_12 MRU Master Emeritus
August 16, 2010, 9:15 PM UTC
Hi,
Let's proceed.

First,
ATF by Atribune
Please download HERE and save to the desktop. Double-click ATF Cleaner.exe to open it.
Under Main choose:
    choose: Select All
    Click the Empty Selected button.

if you use Firefox:
    Click Firefox at the top and choose: Select All
    Click the Empty Selected button.
    NOTE: If you would like to keep your saved passwords, please click NO at the prompt.

if you use Opera:
    Click Opera at the top and choose: Select All
    Click the Empty Selected button.
    NOTE: If you would like to keep your saved passwords, please click NO at the prompt.


Click Exit on the Main menu to close the program

Next,
ESET Online Scanner
Note: Internet Explorer should be used. Right click on the icon > Run as Administrator.
Go here to run an online scannner from ESET.
  • Note: You will need to use Internet explorer for this scan
  • Turn off the real time scanner of any existing antivirus program while performing the online scan
  • Tick the box next to YES, I accept the Terms of Use.
  • Click Start
  • When asked, allow the activex control to install
  • Click Start
  • Make sure that the option Remove found threats is unticked and the Scan Archives option is ticked
  • Click on Advanced Settings, ensure the options Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked
  • Click Scan
  • Wait for the scan to finish
  • Use notepad to open the logfile located at C:\Program Files\Eset\Eset Online Scanner\log.txt
  • Copy and paste that log as a reply to this topic


What you need to post
Checklist.
  • Content of log.txt
NonSuch Administrator
August 20, 2010, 4:48 AM UTC
a lack of response,

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