Problem: rootkit.win32.agent.bert

deltalima,

I have done exactly as instructed with HijackThis, Adobe Reader and Java.

Hi TMo,

Now that you are clean, please follow these simple steps in order to keep your computer clean and secure

Remove GMER

Delete the GMER icon from your desktop.

Uninstall ComboFix

• Click START then RUN
  
• Now type Combofix /Uninstall in the runbox and click OK

Note you may need to use Combofix2 /Uninstall

Clean up with OTL

• Double-click OTL.exe to start the program. This will remove all the tools we used to clean your pc.
• Close all other programs apart from OTL as this step will require a reboot
• On the OTL main screen, press the CleanUp! button
• Say Yes to the prompt and then allow the program to reboot your computer.

Update your AntiVirus Software and keep your other programs up-to-date
Update your Antivirus programs and other security products regularly to avoid new threats that could infect your system.
You can use one of these sites to check if any updates are needed for your pc.
Secunia Software Inspector
F-secure Health Check

Security Updates for Windows, Internet Explorer & Microsoft Office
Whenever a security problem in its software is found, Microsoft will usually create a patch so that after the patch is installed, attackers can't use the vulnerability to install malicious software on your PC. Keeping up with these patches will help to prevent malicious software being installed on your PC. Ensure you are registered for Windows updates via Start > right-click on My Computer > Properties > Automatic Updates tab or visit the Microsoft Update site on a regular basis.


Install SpywareBlaster - SpywareBlaster will added a large list of programs and sites into your Internet Explorer settings that will protect you from running and downloading known malicious programs.

A tutorial on installing & using this product can be found here:

Using SpywareBlaster to protect your computer from Spyware and Malware


Update all these programs regularly - Make sure you update all the programs I have listed regularly. Without regular updates you WILL NOT be protected when new malicious programs are released.[/list]Follow this list and your potential for being infected again will reduce dramatically.

Here are some additional utilities that will enhance your safety

• MVPS Hosts file <= The MVPS Hosts file replaces your current HOSTS file with one containing well know ad sites etc. Basically, this prevents your computer from connecting to those sites by redirecting them to 127.0.0.1 which is your local computer
• Winpatrol <= Download and install the free version of Winpatrol. a tutorial for this product is located here:
  Using Winpatrol to protect your computer from malicious software

Also, please read this great article by Tony Klein So How Did I Get Infected In First Place

Happy surfing and stay clean!

deltalima,

I have done as you have recommended. I noticed that HijackThis is still on my desktop.

Thank you so much for all your help. You are great.

TMo

Hi TMo,

I noticed that HijackThis is still on my desktop

Please delete HijackThis as it is no longer required.

Thank you so much for all your help

I'm glad we could help.

As it appears this issue has been resolved,