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Help with malware removal - services & controller app error

fordy12345 · 2010-01-14T11:07:33+00:00

Description - I'm trying to help a colleague who has given me his laptop and nearly every time it starts up it displays a Services and controller app data execution error. The laptop will run for a while if you ignore this message but eventually locks up and becomes unresponsive. Norton was installed and a full scan displayed a number of infected items but he has deleted the logs to see what they were. It appears the laptop is impacted by malware and I am looking for help in recovering it. Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 10:06:18, on 15/01/2010 Platform: Windows XP SP3 (WinNT 5.01.2600) MSIE: Internet Explorer v7.00 (7.00.6000.16945) Boot mode: Normal Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe C:\WINDOWS\system32\spoolsv.exe C:\WINDOWS\Explor

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fordy12345

January 22, 2010, 12:16 PM UTC

I can confirm I have read it and will definitely take note. This log can now be closed and thanks again for your help.

peku006 MRU Emeritus

January 22, 2010, 12:34 PM UTC

As this issue appears to be resolved, this topic is now closed.

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Help with malware removal - services & controller app error

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