Malware Removal Forums

Unable to connect to internet after Malware attack

eddie57 · 2010-01-14T04:47:16+00:00

My mother was on the computer at the time so I am not completly sure how this started. She said she "temporarily allowed pop ups" because she was trying to view something and couldn't. Shortly after the computer was barragged by pop ups and fake security warnings. I came over and tried to run Malwarebytes and Avast! but I couldn't do anything except click on pop ups. I restarted the computer in safe mode and ran Malwarebytes, which found and deleted 4 or 5 "Trojan fake security warning". I ran a full Avast! scan and it found nothing. I restarted agin in normal mode but now I am unable to connect to the internet. After restarting the modem and still no luck I restarted the computer in safe mode again and ran a HijackThis scan. Although I ran Avast! and Malwarebytes I am unsure how up to date their databases were since I am not sure how often my mother updates them and I can't connect to the internet now. Here is the Uninstall list and log file. ABBYY FineReader 6.0 Sprint Plus Ad-Aware

8 min read

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eddie57

January 23, 2010, 6:48 PM UTC

Ok, I did as you asked and restarted the comp, but the option to turn on updates is still grayed out. The Dial-A-Fix found "1 possible restriction", did you want me to remove it?

Thanks

muppy03 MRU Emeritus

January 24, 2010, 8:31 AM UTC

Hmm Please run what is below and post the results.

WGA Diagnostic Tool

Please follow this WGA troubleshooting procedure:

Download and install the WGA Diagnostic Tool:
http://go.microsoft.com/fwlink/?linkid=56062
Click Run and Run again
Click Continue, click Copy
Next open Notepad, in the empty pane right click and select Paste

Please post (reply) with the results.

Dakeyras MRU Honors Graduate

January 27, 2010, 11:44 AM UTC

lack of activity,

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