This thread's last reply is from January 1, 2010, 10:16 AM UTC. Software, malware, and removal-tool
advice below may be out of date — treat specific steps and download links with caution.
12/26/09
Thank you for all of your help. everything is working fine. Ive downloaded the updates and the spyware software.
However, I still get a Windows Help Center dvd decoder Upgrade Error Message which was what got me in this mess.
I have Windvd installed and I get a ivivideo.dll file error which was what I was trying to download from Limewire.
Do you have any suggestions on how to proceed with this?
Thank you in advance.
12/26/09
Im sorry for the last post. Should I start a new subject?
Thanks
I have Windvd installed and I get a ivivideo.dll file error
Have you tried uninstalling, rebooting and reinstalling?
12/28/09
Ive tried the uninstall/install with no success. I dont need windvd. Ive tried unistall windvd but I still get the Ivivideo.ax error. I primarily use Wmedia player 11 which plays music and video files but closes on dvds and gives the Ivivideo.ax windows error.
It is a Pioneer DVR-104 that win xp says is working fine! I can burn and copy data and video dvds with Nero. I have searched for the latest drivers for the Pioneer and I think I have them installed. This is how I got into this mess.
It is configured as a primary slave and my cd rom is configued as a secondary master. Is this correct? Should it be the other way around?
Can there be a conflict with other software. I noticed HP software is not working right so I uninstalled it as well.
Thanks, Ill start a new post if necessary
Rick
Unfortunately I am unable to help you with this particular problem as it does not appear malware related. I would gladly help if I knew how.
I think asking at a forum that has particular threads regarding hardware/software might be your best option. You should be able to find help with those that specialise in the particular problem you are having.
12/29/09
Thank you for all your help.
I now know where to go if I ever encounter malware problems again. I will let others know of this site and the fine moderators it has.
Rick Lewis
12/29/09
Can you please direct me to a good hardware/software support site that is reliable and doesnt want to sell me something as there appears to be a lot of them out there?
Thank you
12/31/09
Thanks again for your help
Im glad I found this forum
Happy new year to all
Glad we were able to help
As it appears this issue has been resolved,
