Trojan and constant RAM dump

Trend Micro for some reason will download updates but not install.

Adobe Reader is now up todate.

Removed HijackThis entries:

O3 - Toolbar: (no name) - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - (no file)

Delete this folder: C:\Program Files\AVG

[Another thing I noticed is that your RAM is quite low at 512MB only. How old is the laptop? Any hardware issues before? ] I've owned this laptop about 3yrs. The only newer hardware issue is my touch pad will not click and noe requires me to plugin an external mouse.

Am working on the scan.

BSOD finnally happened, this info was the best I could get.

Windows Error sig:

BCCode : 100000c5 BCP1 : 1A030005 BCP2 : 00000002 BCP3 : 00000001
BCP4 : 8054BBB4 OSVer : 5_1_2600 SP : 3_0 Product : 256_1

Newest Hijackthis log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 8:54:56 PM, on 10/12/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16876)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\VMEP\bin\AutoFileHandler.exe
C:\Program Files\Trend Micro\Internet Security\SfCtlCom.exe
C:\WINDOWS\system32\SearchIndexer.exe
C:\Program Files\Trend Micro\Internet Security\TmProxy.exe
C:\Program Files\Trend Micro\TrendSecure\TISProToolbar\ProToolbarUpdate.exe
C:\Program Files\Trend Micro\Internet Security\TmPfw.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Trend Micro\TrendSecure\TSCFPlatformCOMSvr.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Trend Micro\Internet Security\UfSeAgnt.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Trend Micro\TrendSecure\RemoteFileLock\FLMain.exe
C:\Program Files\Belkin\F5D7010v8\Belkinwcui.exe
C:\Program Files\Belkin\F5D7010v8\jswpsapi.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Trend Micro\TrendSecure\TISProToolbar\PlatformDependent\ProToolbarComm.exe
C:\Program Files\Trend Micro\BM\TMBMSRV.exe
C:\Program Files\Trend Micro\Internet Security\UfUpdUi.exe
C:\WINDOWS\system32\SearchProtocolHost.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Program Files\Real\RealPlayer\rpbrowserrecordplugin.dll
O2 - BHO: Trend Micro Toolbar BHO - {43C6D902-A1C5-45c9-91F6-FD9E90337E18} - C:\Program Files\Trend Micro\TrendSecure\TISProToolbar\TSToolbar.dll
O3 - Toolbar: Trend Micro Toolbar - {CCAC5586-44D7-4c43-B64A-F042461A97D2} - C:\Program Files\Trend Micro\TrendSecure\TISProToolbar\TSToolbar.dll
O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
O4 - HKLM\..\Run: [UfSeAgnt.exe] "C:\Program Files\Trend Micro\Internet Security\UfSeAgnt.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [TrendSecure Remote File Lock] C:\Program Files\Trend Micro\TrendSecure\RemoteFileLock\FLMain.exe /lock
O4 - Global Startup: Belkin Wireless G Cardbus Adapter Utility.lnk = C:\Program Files\Belkin\F5D7010v8\Belkinwcui.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1251043921236
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1251083465065
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/flashplayer/current/swflash.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O18 - Protocol: tmtb - {04EAF3FB-4BAC-4B5A-A37D-A1CF210A5A42} - C:\Program Files\Trend Micro\TrendSecure\TISProToolbar\TSToolbar.dll
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Automatic File Handler Service (AutoFileHandler) - Intelligent Automation Corp. - C:\Program Files\VMEP\bin\AutoFileHandler.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Jumpstart Wifi Protected Setup (jswpsapi) - Atheros Communications, Inc. - C:\Program Files\Belkin\F5D7010v8\jswpsapi.exe
O23 - Service: Remote Packet Capture Protocol v.0 (experimental) (rpcapd) - CACE Technologies - C:\Program Files\WinPcap\rpcapd.exe
O23 - Service: Trend Micro Central Control Component (SfCtlCom) - Unknown owner - C:\Program Files\Trend Micro\Internet Security\SfCtlCom.exe
O23 - Service: Trend Micro Unauthorized Change Prevention Service (TMBMServer) - Unknown owner - C:\Program Files\Trend Micro\BM\TMBMSRV.exe
O23 - Service: Trend Micro Personal Firewall (TmPfw) - Unknown owner - C:\Program Files\Trend Micro\Internet Security\TmPfw.exe
O23 - Service: Trend Micro Proxy Service (TmProxy) - Unknown owner - C:\Program Files\Trend Micro\Internet Security\TmProxy.exe

--
End of file - 6419 bytes

Hello bigdreamer02 ,

Please post the Kaspersky online scan result.

Note: Can't do on line scan.

Coming soon:
A new, improved version of the Kaspersky Online Scanner The current Kaspersky Online Scanner is unavailable - we apologize for the inconvenience. While you are waiting for the improved Online Scanner, why not try a free trial of Kaspersky Internet Security 2010, which has everything you need to keep your computer safe.

I've temp disabled Trend Micro then downloaded Kaspersky Internet Security 9.0.0.463 and updated. I've scaned and found nothing.

Hello bigdreamer02 ,

Although Antivirus (AV) is essential for keeping your computer free from viruses, having more than one AV will do more harm than protect your computer. They will not only conflict, but will slow down your computer as well. Please keep only one AV installed and remove the other. Very likely the update of Trend Micro failed because the license already expired. Is it so? If yes and you would like to try something free, Avast and Avira are some great and free antivirus programs.

Your RAM is quite low for today's standard and would be advisable to upgrade.

The BSOD problem is not malware related and you are All Clear to go. As this forum is a dedicated malware removal site, I am unable to assist you further, but you can try these other forums that deal with hardware or software problems:

What The Tech
Geeks To Go
Tech Support Forum

Some tips to help you stay clean and safe:

1. Keep your Windows up to date. Enable Automatic Updates to always update the latest security patches from Microsoft, or you can download from the Microsoft website. Otherwise, your computer will be vulnerable to new exploits or malwares.

2. Use an alternative browser like Firefox or Opera. These browsers are safer and better security-wise.

3. Update your Antivirus program regularly, it is a must for constant protection against viruses. Please keep only one AV installed.

4. Install Malwarebytes' Anti-Malware. It is a new and powerful anti-malware tool, totally free but for real-time protection you will have to pay a small one-time fee.

5. Install WinPatrol, a great protection program that helps you monitor for unwanted files or applications.

6. Install SiteHound or Web of Trust (WOT). SiteHound and WOT keeps you from dangerous websites with warnings and blockings.

7. Keep all your softwares updated. Visit Secunia Software Inspector to find out if any updates required.

9. Stand Up and Be Counted ---> Malware Complaints <--- where you can make difference!

10. Also look up So how did I get infected in the first place? By Tony Klein.

Safe surfing.

As any remaining issues do not involve malware and therefore fall outside the scope of this forum, this topic is now closed.

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