I've been waiting for over 1 week to get help w pop-up virus (page 2)

sharon431 · 2008-06-07T04:39:16+00:00

I posted to this forum before and due to no response my topic was closed. I was getting a weird pop-up that said my computer was infected and to download a ie spyware. I didn't download but now No matter what subject I google it pulls up a porn site. Help. It's been over a week since I posted last. Dan was helping me. Here is my log file. Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 20:31:11, on 6/6/2008 Platform: Windows XP SP3 (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512) Boot mode: Normal Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\Program Files\Windows Defender\MsMpEng.exe C:\WINDOWS\System32\svchost.exe C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe C:\Program Files\Common Files\Symantec Shared\ccProxy.exe C:\Program Files\Symantec Client Securit

I've been waiting for over 1 week to get help w pop-up virus

16 min read

ktreffin Retired Graduate

June 21, 2008, 1:36 PM UTC

Hi Sharon,

As long as you are behind a router (which provides a hardware firewall), and you have Windows Firewall enabled, you should be fine. I would go ahead and disable the Symantec one (better yet un-install it if possible) and leave it at that. The combination of the hardware firewall and the Windows Firewall will provide adequate protection for you.

I do want to draw your attention to this post however:

viewtopic.php?f=11&t=31581

Not to freak you out or anything, but it is worth looking into. Consult your specific router documentation on how to change the user name and password.

Let me know if you have any other questions or problem.

Thanks,
Ken

sharon431

June 21, 2008, 6:59 PM UTC

Thanks ken, will do. I will change my router password to some obscure password I have never used before. I had a router before and it died, maybe it was hacked.
Thanks. Sharon

ktreffin Retired Graduate

June 21, 2008, 7:11 PM UTC

You are very welcome Sharon. I am glad I could be of assistance! :thumbleft:

Shaba Admin/Teacher Emeritus

June 22, 2008, 2:30 PM UTC

sharon431

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