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Please view my log files and make recommendations

27 min read

This thread's last reply is from April 3, 2007, 7:25 AM UTC. Software, malware, and removal-tool advice below may be out of date — treat specific steps and download links with caution.

996/699
March 18, 2007, 4:58 PM UTC
Scan Statistics
Total number of scanned objects 80854
Number of viruses found 3
Number of infected objects 5 / 0
Number of suspicious objects 0
Duration of the scan process 01:20:33

Infected Object Name Virus Name Last Action
C:\Outlook\Outlook.pst Object is locked skipped

C:\System Volume Information\MountPointManagerRemoteDatabase Object is locked skipped

D:\Documents and Settings\All Users\Application Data\Microsoft\Network\Downloader\qmgr0.dat Object is locked skipped

D:\Documents and Settings\All Users\Application Data\Microsoft\Network\Downloader\qmgr1.dat Object is locked skipped

D:\Documents and Settings\All Users\Application Data\Microsoft\Windows NT\MSFax\ActivityLog\InboxLOG.txt Object is locked skipped

D:\Documents and Settings\All Users\Application Data\Microsoft\Windows NT\MSFax\ActivityLog\OutboxLOG.txt Object is locked skipped

D:\Documents and Settings\All Users\Application Data\Symantec\Common Client\settings.dat Object is locked skipped

D:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\2007-03-16_Log.ALUSchedulerSvc.LiveUpdate Object is locked skipped

D:\Documents and Settings\All Users\Application Data\Symantec\SPBBC\BBConfig.log Object is locked skipped

D:\Documents and Settings\All Users\Application Data\Symantec\SPBBC\BBDebug.log Object is locked skipped

D:\Documents and Settings\All Users\Application Data\Symantec\SPBBC\BBDetect.log Object is locked skipped

D:\Documents and Settings\All Users\Application Data\Symantec\SPBBC\BBNotify.log Object is locked skipped

D:\Documents and Settings\All Users\Application Data\Symantec\SPBBC\BBRefr.log Object is locked skipped

D:\Documents and Settings\All Users\Application Data\Symantec\SPBBC\BBSetCfg.log Object is locked skipped

D:\Documents and Settings\All Users\Application Data\Symantec\SPBBC\BBSetCfg2.log Object is locked skipped

D:\Documents and Settings\All Users\Application Data\Symantec\SPBBC\BBSetDev.log Object is locked skipped

D:\Documents and Settings\All Users\Application Data\Symantec\SPBBC\BBSetLoc.log Object is locked skipped

D:\Documents and Settings\All Users\Application Data\Symantec\SPBBC\BBSetUsr.log Object is locked skipped

D:\Documents and Settings\All Users\Application Data\Symantec\SPBBC\BBStHash.log Object is locked skipped

D:\Documents and Settings\All Users\Application Data\Symantec\SPBBC\BBValid.log Object is locked skipped

D:\Documents and Settings\All Users\Application Data\Symantec\SPBBC\SPPolicy.log Object is locked skipped

D:\Documents and Settings\All Users\Application Data\Symantec\SPBBC\SPStart.log Object is locked skipped

D:\Documents and Settings\All Users\Application Data\Symantec\SPBBC\SPStop.log Object is locked skipped

D:\Documents and Settings\All Users\Application Data\Symantec\SRTSP\SrtErEvt.log Object is locked skipped

D:\Documents and Settings\All Users\Application Data\Symantec\SRTSP\SrtETmp\1A8A8976.TMP Object is locked skipped

D:\Documents and Settings\All Users\Application Data\Symantec\SRTSP\SrtETmp\85BBE1F9.TMP Object is locked skipped

D:\Documents and Settings\All Users\Application Data\Symantec\SRTSP\SrtMoEvt.log Object is locked skipped

D:\Documents and Settings\All Users\Application Data\Symantec\SRTSP\SrtNvEvt.log Object is locked skipped

D:\Documents and Settings\All Users\Application Data\Symantec\SRTSP\SrtScEvt.log Object is locked skipped

D:\Documents and Settings\All Users\Application Data\Symantec\SRTSP\SrtTxFEvt.log Object is locked skipped

D:\Documents and Settings\All Users\Application Data\Symantec\SRTSP\SrtViEvt.log Object is locked skipped

D:\Documents and Settings\Craig\Application Data\$_hpcst$.hpc Object is locked skipped

D:\Documents and Settings\Craig\Application Data\Microsoft\Outlook\outitems.log Object is locked skipped

D:\Documents and Settings\Craig\Application Data\Microsoft\Outlook\Outlook.NK2 Object is locked skipped

D:\Documents and Settings\Craig\Application Data\Microsoft\Outlook\Outlook.srs Object is locked skipped

D:\Documents and Settings\Craig\Application Data\Microsoft\Templates\Normal.dot Object is locked skipped

D:\Documents and Settings\Craig\Application Data\Microsoft\Word\AutoRecovery save of Normal.as$ Object is locked skipped

D:\Documents and Settings\Craig\Application Data\Microsoft\Word\STARTUP\qword8.dot Object is locked skipped

D:\Documents and Settings\Craig\Application Data\Sprite PC Agent\SpriteLog.txt Object is locked skipped

D:\Documents and Settings\Craig\Cookies\index.dat Object is locked skipped

D:\Documents and Settings\Craig\Desktop\SmitfraudFix\Reboot.exe Infected: not-a-virus:RiskTool.Win32.Reboot.f skipped

D:\Documents and Settings\Craig\Desktop\SmitfraudFix.zip/SmitfraudFix/Reboot.exe Infected: not-a-virus:RiskTool.Win32.Reboot.f skipped

D:\Documents and Settings\Craig\Desktop\SmitfraudFix.zip ZIP: infected - 1 skipped

D:\Documents and Settings\Craig\Local Settings\Application Data\ApplicationHistory\hpqimzone.exe.34d3240f.ini.inuse Object is locked skipped

D:\Documents and Settings\Craig\Local Settings\Application Data\HP\Digital Imaging\db\administrativeInfo.dbf Object is locked skipped

D:\Documents and Settings\Craig\Local Settings\Application Data\HP\Digital Imaging\db\albumImagesTable.cdx Object is locked skipped

D:\Documents and Settings\Craig\Local Settings\Application Data\HP\Digital Imaging\db\albumImagesTable.dbf Object is locked skipped

D:\Documents and Settings\Craig\Local Settings\Application Data\HP\Digital Imaging\db\albumTable.cdx Object is locked skipped

D:\Documents and Settings\Craig\Local Settings\Application Data\HP\Digital Imaging\db\albumTable.dbf Object is locked skipped

D:\Documents and Settings\Craig\Local Settings\Application Data\HP\Digital Imaging\db\CB_Server_Errors.txt Object is locked skipped

D:\Documents and Settings\Craig\Local Settings\Application Data\HP\Digital Imaging\db\EXIFTable.cdx Object is locked skipped

D:\Documents and Settings\Craig\Local Settings\Application Data\HP\Digital Imaging\db\EXIFTable.dbf Object is locked skipped

D:\Documents and Settings\Craig\Local Settings\Application Data\HP\Digital Imaging\db\imageTable.cdx Object is locked skipped

D:\Documents and Settings\Craig\Local Settings\Application Data\HP\Digital Imaging\db\imageTable.dbf Object is locked skipped

D:\Documents and Settings\Craig\Local Settings\Application Data\HP\Digital Imaging\db\imageTable.fpt Object is locked skipped

D:\Documents and Settings\Craig\Local Settings\Application Data\HP\Digital Imaging\db\keywordImagesTable.cdx Object is locked skipped

D:\Documents and Settings\Craig\Local Settings\Application Data\HP\Digital Imaging\db\keywordImagesTable.dbf Object is locked skipped

D:\Documents and Settings\Craig\Local Settings\Application Data\HP\Digital Imaging\db\keywordTable.cdx Object is locked skipped

D:\Documents and Settings\Craig\Local Settings\Application Data\HP\Digital Imaging\db\keywordTable.dbf Object is locked skipped

D:\Documents and Settings\Craig\Local Settings\Application Data\HP\Digital Imaging\db\managedFolderTable.dbf Object is locked skipped

D:\Documents and Settings\Craig\Local Settings\Application Data\HP\Digital Imaging\db\pathnameTable.cdx Object is locked skipped

D:\Documents and Settings\Craig\Local Settings\Application Data\HP\Digital Imaging\db\pathnameTable.dbf Object is locked skipped

D:\Documents and Settings\Craig\Local Settings\Application Data\HP\Digital Imaging\db\propertiesTable.cdx Object is locked skipped

D:\Documents and Settings\Craig\Local Settings\Application Data\HP\Digital Imaging\db\propertiesTable.dbf Object is locked skipped

D:\Documents and Settings\Craig\Local Settings\Application Data\HP\Digital Imaging\db\ROFImagesTable.cdx Object is locked skipped

D:\Documents and Settings\Craig\Local Settings\Application Data\HP\Digital Imaging\db\ROFImagesTable.dbf Object is locked skipped

D:\Documents and Settings\Craig\Local Settings\Application Data\HP\Digital Imaging\db\ROFTable.cdx Object is locked skipped

D:\Documents and Settings\Craig\Local Settings\Application Data\HP\Digital Imaging\db\ROFTable.dbf Object is locked skipped

D:\Documents and Settings\Craig\Local Settings\Application Data\Microsoft\Outlook\archive.pst Object is locked skipped

D:\Documents and Settings\Craig\Local Settings\Application Data\Microsoft\Outlook\outlook.ost Object is locked skipped

D:\Documents and Settings\Craig\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat Object is locked skipped

D:\Documents and Settings\Craig\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG Object is locked skipped

D:\Documents and Settings\Craig\Local Settings\History\History.IE5\index.dat Object is locked skipped

D:\Documents and Settings\Craig\Local Settings\History\History.IE5\MSHist012007031620070317\index.dat Object is locked skipped

D:\Documents and Settings\Craig\Local Settings\History\History.IE5\MSHist012007031720070318\index.dat Object is locked skipped

D:\Documents and Settings\Craig\Local Settings\Temp\ExchangePerflog_8484fa31d4af0918cfcccd43.dat Object is locked skipped

D:\Documents and Settings\Craig\Local Settings\Temp\hpodvd09.log Object is locked skipped

D:\Documents and Settings\Craig\Local Settings\Temp\WCESLog.log Object is locked skipped

D:\Documents and Settings\Craig\Local Settings\Temp\_hphtra07.log Object is locked skipped

D:\Documents and Settings\Craig\Local Settings\Temp\~DF4D76.tmp Object is locked skipped

D:\Documents and Settings\Craig\Local Settings\Temp\~DF94E6.tmp Object is locked skipped

D:\Documents and Settings\Craig\Local Settings\Temp\~DF9646.tmp Object is locked skipped

D:\Documents and Settings\Craig\Local Settings\Temp\~DFD38C.tmp Object is locked skipped

D:\Documents and Settings\Craig\Local Settings\Temp\~DFE3EA.tmp Object is locked skipped

D:\Documents and Settings\Craig\Local Settings\Temp\~DFECFD.tmp Object is locked skipped

D:\Documents and Settings\Craig\Local Settings\Temp\~WRD0001.doc Object is locked skipped

D:\Documents and Settings\Craig\Local Settings\Temp\~WRF0000.tmp Object is locked skipped

D:\Documents and Settings\Craig\Local Settings\Temp\~WRS0002.tmp Object is locked skipped

D:\Documents and Settings\Craig\Local Settings\Temporary Internet Files\Content.IE5\index.dat Object is locked skipped

D:\Documents and Settings\Craig\NTUSER.DAT Object is locked skipped

D:\Documents and Settings\Craig\ntuser.dat.LOG Object is locked skipped

D:\Documents and Settings\LocalService\Cookies\index.dat Object is locked skipped

D:\Documents and Settings\LocalService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat Object is locked skipped

D:\Documents and Settings\LocalService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG Object is locked skipped

D:\Documents and Settings\LocalService\Local Settings\History\History.IE5\index.dat Object is locked skipped

D:\Documents and Settings\LocalService\Local Settings\Temporary Internet Files\Content.IE5\index.dat Object is locked skipped

D:\Documents and Settings\LocalService\Local Settings\Temporary Internet Files\Content.IE5\VSJSHEOC\index[3].htm Object is locked skipped

D:\Documents and Settings\LocalService\Local Settings\Temporary Internet Files\Content.IE5\VSJSHEOC\index[4].htm Object is locked skipped

D:\Documents and Settings\LocalService\Local Settings\Temporary Internet Files\Content.IE5\VSJSHEOC\index[5].htm Object is locked skipped

D:\Documents and Settings\LocalService\Local Settings\Temporary Internet Files\Content.IE5\VSJSHEOC\index[6].htm Object is locked skipped

D:\Documents and Settings\LocalService\Local Settings\Temporary Internet Files\Content.IE5\VSJSHEOC\index[7].htm Object is locked skipped

D:\Documents and Settings\LocalService\NTUSER.DAT Object is locked skipped

D:\Documents and Settings\LocalService\ntuser.dat.LOG Object is locked skipped

D:\Documents and Settings\NetworkService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat Object is locked skipped

D:\Documents and Settings\NetworkService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG Object is locked skipped

D:\Documents and Settings\NetworkService\NTUSER.DAT Object is locked skipped

D:\Documents and Settings\NetworkService\ntuser.dat.LOG Object is locked skipped

D:\Program Files\Alcohol Soft\Alcohol 120\StarWind\logs\starwind.2007-03-16.16-32-15.log Object is locked skipped

D:\Program Files\Alcohol Soft\Alcohol 120% Toolbar\a120_tb.dll Infected: not-a-virus:AdWare.Win32.Softomate.p skipped

D:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcrst.dll Object is locked skipped

D:\Program Files\Common Files\Symantec Shared\coShared\WA\1.5\NCOWAD.dat Object is locked skipped

D:\Program Files\Common Files\Symantec Shared\coShared\WA\1.5\NCOWADMT.dat Object is locked skipped

D:\Program Files\Common Files\Symantec Shared\coShared\WA\1.5\NCOWAS.dat Object is locked skipped

D:\Program Files\Common Files\Symantec Shared\coShared\WA\1.5\NCOWAS.ldb Object is locked skipped

D:\Program Files\Common Files\Symantec Shared\EENGINE\EPERSIST.DAT Object is locked skipped

D:\Program Files\Common Files\Symantec Shared\SNDALRT.log Object is locked skipped

D:\Program Files\Common Files\Symantec Shared\SNDCON.log Object is locked skipped

D:\Program Files\Common Files\Symantec Shared\SNDDBG.log Object is locked skipped

D:\Program Files\Common Files\Symantec Shared\SNDFW.log Object is locked skipped

D:\Program Files\Common Files\Symantec Shared\SNDIDS.log Object is locked skipped

D:\Program Files\Common Files\Symantec Shared\SNDSYS.log Object is locked skipped

D:\Program Files\Norton 360\Log\AutoProtect.log Object is locked skipped

D:\Program Files\Norton 360\Log\AVContext.log Object is locked skipped

D:\Program Files\Norton 360\Log\AVManual.log Object is locked skipped

D:\Program Files\Norton 360\Log\Backup.log Object is locked skipped

D:\Program Files\Norton 360\Log\CUInternetPageViewHistory.log Object is locked skipped

D:\Program Files\Norton 360\Log\CUInternetSearchHistory.log Object is locked skipped

D:\Program Files\Norton 360\Log\CUInternetTempFiles.log Object is locked skipped

D:\Program Files\Norton 360\Log\CUWindowsTempFiles.log Object is locked skipped

D:\Program Files\Norton 360\Log\EmailScan.log Object is locked skipped

D:\Program Files\Norton 360\Log\InternetSecurity.log Object is locked skipped

D:\Program Files\Norton 360\Log\ISIntrusionPrevented.log Object is locked skipped

D:\Program Files\Norton 360\Log\ISIOTraffic.log Object is locked skipped

D:\Program Files\Norton 360\Log\ISNewNetwork.log Object is locked skipped

D:\Program Files\Norton 360\Log\LiveUpdate.log Object is locked skipped

D:\Program Files\Norton 360\Log\NCO.log Object is locked skipped

D:\Program Files\Norton 360\Log\VABrowserSettings.log Object is locked skipped

D:\Program Files\Norton 360\Log\VAIPAddresses.log Object is locked skipped

D:\Program Files\Norton 360\Log\VAWeakPasswords.log Object is locked skipped

D:\Program Files\Norton 360\Log\WDFScanner.log Object is locked skipped

D:\System Volume Information\MountPointManagerRemoteDatabase Object is locked skipped

D:\System Volume Information\_restore{16B1FD4C-0832-4B25-B2EB-F7B4344D7915}\RP629\A0047125.dll Infected: Trojan.Win32.Dialer.cs skipped

D:\System Volume Information\_restore{16B1FD4C-0832-4B25-B2EB-F7B4344D7915}\RP643\change.log Object is locked skipped

D:\WINDOWS\CSC\00000001 Object is locked skipped

D:\WINDOWS\Debug\PASSWD.LOG Object is locked skipped

D:\WINDOWS\ModemLog_BCM V.92 56K Voicemodem.txt Object is locked skipped

D:\WINDOWS\Registration\{02D4B3F1-FD88-11D1-960D-00805FC79235}.{9189E727-5C4C-4661-B1A8-F9D1D8F6FE09}.crmlog Object is locked skipped

D:\WINDOWS\SchedLgU.Txt Object is locked skipped

D:\WINDOWS\SoftwareDistribution\EventCache\{AD7EBB43-73CA-4B15-9AD2-0BD53D8302FA}.bin Object is locked skipped

D:\WINDOWS\SoftwareDistribution\ReportingEvents.log Object is locked skipped

D:\WINDOWS\Sti_Trace.log Object is locked skipped

D:\WINDOWS\system32\CatRoot2\edb.log Object is locked skipped

D:\WINDOWS\system32\CatRoot2\tmp.edb Object is locked skipped

D:\WINDOWS\system32\config\AppEvent.Evt Object is locked skipped

D:\WINDOWS\system32\config\default Object is locked skipped

D:\WINDOWS\system32\config\default.LOG Object is locked skipped

D:\WINDOWS\system32\config\Internet.evt Object is locked skipped

D:\WINDOWS\system32\config\SAM Object is locked skipped

D:\WINDOWS\system32\config\SAM.LOG Object is locked skipped

D:\WINDOWS\system32\config\SecEvent.Evt Object is locked skipped

D:\WINDOWS\system32\config\SECURITY Object is locked skipped

D:\WINDOWS\system32\config\SECURITY.LOG Object is locked skipped

D:\WINDOWS\system32\config\software Object is locked skipped

D:\WINDOWS\system32\config\software.LOG Object is locked skipped

D:\WINDOWS\system32\config\SysEvent.Evt Object is locked skipped

D:\WINDOWS\system32\config\system Object is locked skipped

D:\WINDOWS\system32\config\system.LOG Object is locked skipped

D:\WINDOWS\system32\drivers\sptd.sys Object is locked skipped

D:\WINDOWS\system32\drivers\sptd1229.sys Object is locked skipped

D:\WINDOWS\system32\drivers\vaxscsi.sys Object is locked skipped

D:\WINDOWS\system32\h323log.txt Object is locked skipped

D:\WINDOWS\system32\MsDtc\MSDTC.LOG Object is locked skipped

D:\WINDOWS\system32\MsDtc\Trace\dtctrace.log Object is locked skipped

D:\WINDOWS\system32\wbem\Repository\FS\INDEX.BTR Object is locked skipped

D:\WINDOWS\system32\wbem\Repository\FS\INDEX.MAP Object is locked skipped

D:\WINDOWS\system32\wbem\Repository\FS\MAPPING.VER Object is locked skipped

D:\WINDOWS\system32\wbem\Repository\FS\MAPPING1.MAP Object is locked skipped

D:\WINDOWS\system32\wbem\Repository\FS\MAPPING2.MAP Object is locked skipped

D:\WINDOWS\system32\wbem\Repository\FS\OBJECTS.DATA Object is locked skipped

D:\WINDOWS\system32\wbem\Repository\FS\OBJECTS.MAP Object is locked skipped

D:\WINDOWS\Temp\JET5352.tmp Object is locked skipped

D:\WINDOWS\Temp\JETE4FA.tmp Object is locked skipped

D:\WINDOWS\wiadebug.log Object is locked skipped

D:\WINDOWS\wiaservc.log Object is locked skipped

D:\WINDOWS\WindowsUpdate.log Object is locked skipped

G:\System Volume Information\MountPointManagerRemoteDatabase Object is locked skipped

H:\System Volume Information\MountPointManagerRemoteDatabase Object is locked skipped

I:\System Volume Information\MountPointManagerRemoteDatabase Object is locked skipped

Scan process completed.
Trogan
March 19, 2007, 12:12 PM UTC
Hi,

The Kaspersky log is clean.

Download Firefox, an alternative web browser, and check if the same problem persists.

I would recommend contacting PayPal and make sure there is nothing "funny" going on with your account since you had infections.

Let me know what you find.
Trogan
March 19, 2007, 10:13 PM UTC
Hi,

Please download the Windows Root Certificate and install it. Make sure IE is closed first!

Reboot the computer and check if PayPal works.
996/699
March 20, 2007, 2:30 AM UTC
Root Cert worked! Thanks again!
NonSuch
April 3, 2007, 7:25 AM UTC
Glad we could be of assistance.

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