Malware Removal Forums

Hijacked IE and other problems

gps57 · 2007-01-07T05:28:35+00:00

My children's computer is now past my ability to fix without help from the experts here at MR. I have routinly run SpyBot and Adaware to keep it clean. However, now IE has been hijack. No matter where I try to go when using their computer, I am always taken to search.myway.com. I have Windows XP Home edition with SP2 and all updates except IE 7.0. Another problem that has shown up over the last two days is that we can not connect to the internet. The network is fine. I'm using it now on my laptop. I can ping from my children's computer fine. It just won't access the internet. Can you advise me on the steps I need to help you help me. I take it I should download HiJackThis, run a system scan then post it here, correct. I won't do anything though until I here from someone from MR. Thanks.

24 min read

wng_z3r0

January 18, 2007, 2:53 AM UTC

A virtual PC would be fine. I do have a guide for using vmware
http://spyware-free.us/tutorials/vmware

Your plan for removing pictures sounds acceptable. Best of luck. Let me know when the computer is reformatted.

As per checking for keyloggers, that kaparsky scan I mentioned earlier should do the job. Could you post a log from each computer here please.

wng

gps57

January 28, 2007, 6:37 PM UTC

Sorry for my delay in replying. I have been down with a flu-like bug that took be a few days to shake.

Since I have so much data on the computer you have been helping me with, it is going to take a while to get it ready to format. Therefore, I am going to reformat and setup a duplicate computer that has been unused at work.

Once the reformatting is done, I will setup VMWare and a virtual machine for each of my kids. After that, I will start to remove the files they need from the infected computer and move those files to their virtual machine.

Once I have all data secured on virtual machines, I will reformat the infected computer.

I have looked over your reformatting guide and have prepared my plan. I will do the reformatting on the computer from work today (Sunday). I'll let you know how it goes.

You asked me to send in scans for each computer on my work network. The one I am formatting today is one of those machines. Since I am remormatting it today, I will not send the scans for it. The other computer at work is used on a daily basis for sales processing. Since the scans can take a long time, I will have to arrange a time to do it when the store is closed.

Do you want me to post the scan here, or start a new topic?

wng_z3r0

January 28, 2007, 6:41 PM UTC

Thanks for the update,
you can post everything here, in this topic.

Best of luck,
wng

gps57

January 29, 2007, 6:32 PM UTC

The reformatting went fine thanks to your guidelines. I reformatted and installed Windows XP Pro. I downloaded and installed all the critical updates from MS. I have Avast anti virus installed and updated. I have Spybot and Adaware installed and updated. I have Zone Alarm installed.

My next step is to take a HD image. I think I'll use Acronis True Image for that. After that, I will intall VMWare. Then begin to transfer the data from my children's computer so that I can do this all again on that one.

For my work computer, I am trying to arrange for someone to stay after work to get the scans sometime this week. I'll post here when I have them.

'KotaGuy

March 5, 2007, 5:49 AM UTC

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