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Internet very slow until computer rebooted

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Internet very slow until computer rebooted

Unread postby grr1348 » September 1st, 2018, 7:27 pm

I have Windows 7 and mostly use Firefox as my browser.

Let's say I have 4 tabs open in Firefox.

Then, from an email in Outlook 2013, I click a link, either nothing happens (i.e., it freezes), or I get an "unable to connect" message from Firefox.

If I reboot the computer everything is fine for maybe 15 minutes, then the problem returns until I again reboot the computer.

The same thing happens in Internet Explorer.

I don't think it is my router or internet service because my emails come up instantly. One added note, emails that have many photos take a long time to load the photos.

Do I have a keylogger or some sort of spy?

Grr
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Re: Internet very slow until computer rebooted

Unread postby mAL_rEm018 » September 8th, 2018, 10:10 am

Hello grr1348,

My apologies for the delay in getting to your topic. If you still need help, please post a frest set of FRST logs..

  • Right-click on FRST64.exe and select Run as administrator.
  • The tool might update. Please allow it to do so.
  • Select Scan.
  • When the scan is over two windows will open, FRST.txt and Addition.txt.
  • Please post the contents of both logs in your next reply.

If you don't require help anymore, I would be grateful if you could let me know, so that I can close this topic.

mAL
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Re: Internet very slow until computer rebooted

Unread postby grr1348 » September 9th, 2018, 11:29 pm

OK.

Attached are the new FRST files.

R.
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Re: Internet very slow until computer rebooted

Unread postby mAL_rEm018 » September 10th, 2018, 4:43 am

Please note that all instructions given are customised for this computer only, the tools used may cause damage if used on a computer with different infections.

If you think you have similar problems, please post a log in the Malware Removal forum and wait for help.

Failure to post replies within 3 days will result in this thread being closed.


Hello grr1348,

Welcome to Malware Removal! My name is mAL_rEm018, but feel free to call me mAL. I will be helping you with your malware related problems :)

Please be aware that removing Malware is a potentially hazardous undertaking. I will take care not to knowingly suggest courses of action that might damage your computer. However it is impossible for me to foresee all interactions that may happen between the software on your computer and those we'll use to clear you of infection, and I cannot guarantee the safety of your system. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system, or to necessitate you taking your computer to a repair shop.


Because of this, I advise you to backup any personal files and folders before you start.

To make sure everything goes smoothly, I would like you to observe the following rules:
  • You must have Administrator rights, permissions for this computer.
  • Please reply to this thread. Do not start another topic.
  • Perform all actions in the order given.
  • If you don't know, stop and ask!
  • DO NOT run any other fix or removal tools unless instructed to do so!
  • Don't attempt to install any new software (other than those I ask you to) until your computer is clean.
  • DO NOT post for help at any other forum. Applying fixes from multiple help sites can cause problems.
  • I advise you to print the instructions if possible, since your internet connection might not be available during some of the fixes.
  • Absence of symptoms does not mean that everything is clear, therefore stick with this topic until I give you the "all clear".

I am currently reviewing your logs and will return as soon as possible, with additional instructions. In the meantime I would like you to read and get acquainted with the following topic: HOW TO GET HELP IN THIS FORUM - everyone must read this, where the conditions for receiving help here are explained.
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Re: Internet very slow until computer rebooted

Unread postby mAL_rEm018 » September 10th, 2018, 6:49 am

Hello grr1348,

Is this computer used for any type of business purposes?

CKScanner
  • Please download following tool to your Desktop: Link
  • Right-Click on CKScanner.exe and select "Run as Administrator" to run it...if UAC prompts, please allow it.
  • Select Search For Files
  • When the scan in finished, click on Save List To File.
  • Open CKFiles.txt on your desktop and post the contents in your next reply.
    Only run CKScanner.exe once.


-----------------------------------------
In your next reply, I would like to see..
  • Answer to my question.
  • CKFiles.txt
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Re: Internet very slow until computer rebooted

Unread postby grr1348 » September 10th, 2018, 3:33 pm

The computer is not used for business.

Here is the CKFILES:


CKScanner 2.5 - Additional Security Risks - These are not necessarily bad
scanner sequence 3.MN.11.CGAPLZ
----- EOF -----


R.
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Re: Internet very slow until computer rebooted

Unread postby mAL_rEm018 » September 10th, 2018, 4:23 pm

grr1348 wrote:The computer is not used for business.

I'm afraid the programs you have installed on your computer would indicate otherwise...

Business Use / Business Networked Computer
It appears you are using your computer for business purposes or connecting to a business network.

May I draw your attention to the topic: ALL USERS OF THIS FORUM MUST READ THIS FIRST, which you should have read before posting for help.

The section here explains why we do not offer help for such computers. Thank you for your understanding.


This topic is now closed.
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