. UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG. IF REQUESTED, ZIP IT UP & ATTACH IT . DDS (Ver_2012-11-20.01) . Microsoft Windows 7 Home Premium Boot Device: \Device\HarddiskVolume1 Install Date: 4/2/2012 8:33:24 PM System Uptime: 2/3/2015 3:42:40 PM (2 hours ago) . Motherboard: Hewlett-Packard | | 1484 Processor: Intel(R) Celeron(R) CPU 900 @ 2.20GHz | CPU | 2194/800mhz . ==== Disk Partitions ========================= . C: is FIXED (NTFS) - 215 GiB total, 154.633 GiB free. D: is FIXED (NTFS) - 16 GiB total, 3.918 GiB free. E: is FIXED (FAT32) - 2 GiB total, 1.958 GiB free. F: is CDROM () . ==== Disabled Device Manager Items ============= . Class GUID: {8ECC055D-047F-11D1-A537-0000F8753ED1} Description: bbnfd_1_10_0_6 Device ID: ROOT\LEGACY_BBNFD_1_10_0_6\0000 Manufacturer: Name: bbnfd_1_10_0_6 PNP Device ID: ROOT\LEGACY_BBNFD_1_10_0_6\0000 Service: bbnfd_1_10_0_6 . Class GUID: {8ECC055D-047F-11D1-A537-0000F8753ED1} Description: wpnfd_1_10_0_1 Device ID: ROOT\LEGACY_WPNFD_1_10_0_1\0000 Manufacturer: Name: wpnfd_1_10_0_1 PNP Device ID: ROOT\LEGACY_WPNFD_1_10_0_1\0000 Service: wpnfd_1_10_0_1 . Class GUID: {8ECC055D-047F-11D1-A537-0000F8753ED1} Description: wpnfd_1_10_0_6 Device ID: ROOT\LEGACY_WPNFD_1_10_0_6\0000 Manufacturer: Name: wpnfd_1_10_0_6 PNP Device ID: ROOT\LEGACY_WPNFD_1_10_0_6\0000 Service: wpnfd_1_10_0_6 . ==== System Restore Points =================== . RP332: 1/19/2015 12:19:34 PM - when new RP333: 1/19/2015 1:24:11 PM - Removed Bonjour RP334: 1/19/2015 1:27:07 PM - Removed Tableau 8.2 RP335: 1/20/2015 7:48:49 PM - Installed Realtek Ethernet Controller Driver For Windows Vista ař†ú$ RP336: 1/21/2015 7:57:57 PM - Removed GeekBuddy. RP337: 1/22/2015 1:10:18 PM - Removed GeekBuddy. RP338: 1/22/2015 1:13:06 PM - Configured MediaShow RP339: 1/23/2015 9:14:32 AM - Removed GeekBuddy. RP340: 1/23/2015 2:27:23 PM - Removed GeekBuddy. RP341: 1/23/2015 2:44:29 PM - Removed UpdateAdmin RP342: 1/23/2015 2:55:09 PM - Removed Compatibility Pack for the 2007 Office system RP343: 1/26/2015 8:39:26 PM - Installed Realtek USB 2.0 Card Reader RP344: 1/26/2015 8:51:13 PM - Installed REALTEK PCIE Wireless LAN Software RP345: 1/26/2015 9:05:43 PM - Removed UpdateAdmin RP346: 1/26/2015 9:09:50 PM - Removed GeekBuddy. RP347: 1/26/2015 9:27:07 PM - Installed Realtek Ethernet Controller Driver For Windows Vista a +9A RP348: 1/26/2015 10:21:38 PM - McAfee Vulnerability Scanner RP349: 1/27/2015 11:07:07 AM - Removed GeekBuddy. RP350: 1/27/2015 11:42:50 AM - Removed Microsoft SQL Server 2005 Compact Edition [ENU] RP351: 1/27/2015 11:45:31 AM - Removed ESU for Microsoft Windows 7 RP352: 1/27/2015 11:47:15 AM - Removed Compatibility Pack for the 2007 Office system RP353: 1/27/2015 11:49:58 AM - Removed Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 RP354: 1/27/2015 11:55:13 AM - Removed Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 RP355: 1/27/2015 1:37:35 PM - Removed HP Update RP356: 1/27/2015 1:45:21 PM - Removed UpdateAdmin RP357: 1/27/2015 1:51:46 PM - Removed Apple Mobile Device Support RP358: 1/27/2015 1:52:52 PM - Removed Apple Application Support RP359: 1/27/2015 1:54:36 PM - Removed QuickTime 7 RP360: 1/27/2015 1:56:35 PM - Removed iTunes RP361: 1/27/2015 2:06:43 PM - Removed Microsoft Silverlight RP362: 1/27/2015 2:17:13 PM - Windows Modules Installer RP363: 1/27/2015 3:41:28 PM - Configured Microsoft Office Home and Student 2010 RP364: 1/27/2015 3:58:26 PM - Windows Update . ==== Image File Execution Options ============= . IFEO: bitguard.exe - tasklist.exe IFEO: bprotect.exe - tasklist.exe IFEO: bpsvc.exe - tasklist.exe IFEO: browserdefender.exe - tasklist.exe IFEO: browserprotect.exe - tasklist.exe IFEO: browsersafeguard.exe - tasklist.exe IFEO: dprotectsvc.exe - tasklist.exe IFEO: jumpflip - tasklist.exe IFEO: protectedsearch.exe - tasklist.exe IFEO: searchinstaller.exe - tasklist.exe IFEO: searchprotection.exe - tasklist.exe IFEO: searchprotector.exe - tasklist.exe IFEO: searchsettings.exe - tasklist.exe IFEO: searchsettings64.exe - tasklist.exe IFEO: snapdo.exe - tasklist.exe IFEO: stinst32.exe - tasklist.exe IFEO: stinst64.exe - tasklist.exe IFEO: umbrella.exe - tasklist.exe IFEO: utiljumpflip.exe - tasklist.exe IFEO: volaro - tasklist.exe IFEO: vonteera - tasklist.exe IFEO: websteroids.exe - tasklist.exe IFEO: websteroidsservice.exe - tasklist.exe x64-IFEO: bitguard.exe - tasklist.exe x64-IFEO: bprotect.exe - tasklist.exe x64-IFEO: bpsvc.exe - tasklist.exe x64-IFEO: browserdefender.exe - tasklist.exe x64-IFEO: browserprotect.exe - tasklist.exe x64-IFEO: browsersafeguard.exe - tasklist.exe x64-IFEO: dprotectsvc.exe - tasklist.exe x64-IFEO: jumpflip - tasklist.exe x64-IFEO: protectedsearch.exe - tasklist.exe x64-IFEO: searchinstaller.exe - tasklist.exe x64-IFEO: searchprotection.exe - tasklist.exe x64-IFEO: searchprotector.exe - tasklist.exe x64-IFEO: searchsettings.exe - tasklist.exe x64-IFEO: searchsettings64.exe - tasklist.exe x64-IFEO: snapdo.exe - tasklist.exe x64-IFEO: stinst32.exe - tasklist.exe x64-IFEO: stinst64.exe - tasklist.exe x64-IFEO: umbrella.exe - tasklist.exe x64-IFEO: utiljumpflip.exe - tasklist.exe x64-IFEO: volaro - tasklist.exe x64-IFEO: vonteera - tasklist.exe x64-IFEO: websteroids.exe - tasklist.exe x64-IFEO: websteroidsservice.exe - tasklist.exe . ==== Installed Programs ====================== . 5600 5600_Help 5600Trb 64 Bit HP CIO Components Installer Acrobat.com ActiveCheck component for HP Active Support Library Adobe AIR Adobe Flash Player 16 ActiveX Adobe Flash Player 16 NPAPI Adobe Reader XI (11.0.10) Adobe Shockwave Player AIO_CDB_ProductContext AIO_CDB_Software AIO_Scan Apple Software Update appsaveu Ask Toolbar Updater Bejeweled 2 Deluxe Blackhawk Striker 2 Blasterball 3 BufferChm Build-a-lot 2 Cake Mania Chuzzle Deluxe Circuit Construction Kit (DC Only) Cisco EAP-FAST Module Cisco LEAP Module Cisco PEAP Module Copy CyberLink DVD Suite CyberLink MediaShow CyberLink PowerDVD 8 CyberLink YouCam daIilyprizee Definition Update for Microsoft Office 2010 (KB2910899) 32-Bit Edition Destinations DeviceDiscovery Diner Dash 2 Restaurant Rescue DocProc dollliarsuAver Dora's Carnival Adventure Escape Rosecliff Island Faerie Solitaire FATE Fax Gameho Ge-Force Google SketchUp 8 GPBaseService2 HP Advisor HP Customer Experience Enhancements HP Customer Participation Program 13.0 HP Games HP Imaging Device Functions 13.0 HP Photosmart Essential 3.5 HP Photosmart Officejet and Deskjet All-In-One Driver Software 13.0 Rel. B HP Quick Launch HP Setup HP Smart Web Printing HP Smart Web Printing 4.51 HP Software Framework HP Solution Center 13.0 HP Support Assistant HP User Guides 0178 HP Wireless Assistant HPAsset component for HP Active Support Library HPPhotoGadget HPPhotoSmartDiscLabelContent1 HPPhotosmartEssential HPProductAssistant HPSSupply Image Viewer Iminent IminentToolbar Intel(R) Control Center Intel(R) Graphics Media Accelerator Driver Intel® Matrix Storage Manager Itibiti RTC Java 7 Update 71 Java 8 Update 25 (64-bit) Java Auto Updater Java(TM) 6 Update 17 (64-bit) Jewel Quest 3 Jewel Quest Solitaire 2 Junk Mail filter update jZip KODAK Share Button App LabelPrint MarketResearch McAfee Multi Access - Total Protection McAfee Online Backup McAfee Virtual Technician Microsoft .NET Framework 4.5.1 Microsoft Application Error Reporting Microsoft Choice Guard Microsoft Live Search Toolbar Microsoft Office Access MUI (English) 2010 Microsoft Office Access Setup Metadata MUI (English) 2010 Microsoft Office Excel MUI (English) 2010 Microsoft Office Home and Student 2010 Microsoft Office Office 64-bit Components 2010 Microsoft Office OneNote MUI (English) 2010 Microsoft Office Outlook MUI (English) 2010 Microsoft Office PowerPoint MUI (English) 2010 Microsoft Office Proof (English) 2010 Microsoft Office Proof (French) 2010 Microsoft Office Proof (Spanish) 2010 Microsoft Office Proofing (English) 2010 Microsoft Office Publisher MUI (English) 2010 Microsoft Office Shared 64-bit MUI (English) 2010 Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010 Microsoft Office Shared MUI (English) 2010 Microsoft Office Shared Setup Metadata MUI (English) 2010 Microsoft Office Single Image 2010 Microsoft Office Word MUI (English) 2010 Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022.218 Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 Microsoft Works MSVCRT MSXML 4.0 SP2 (KB954430) MSXML 4.0 SP2 (KB973688) muvee Reveal MyPC Backup Mystery P.I. - The New York Fortune Network64 OCR Software by I.R.I.S. 13.0 Penguins! Plants vs. Zombies Poker Superstars III Polar Bowler Polar Golfer Power2Go PowerDirector prIzeucouponn Realtek Ethernet Controller Driver For Windows 7 Realtek High Definition Audio Driver Realtek USB 2.0 Card Reader REALTEK Wireless LAN Software Recovery Manager Reimage Repair rOcketdEal Scan Search module Search Protect Security Update for Microsoft .NET Framework 4.5.1 (KB2894854v2) Security Update for Microsoft .NET Framework 4.5.1 (KB2898869) Security Update for Microsoft .NET Framework 4.5.1 (KB2901126) Security Update for Microsoft .NET Framework 4.5.1 (KB2931368) Security Update for Microsoft .NET Framework 4.5.1 (KB2972107) Security Update for Microsoft .NET Framework 4.5.1 (KB2972216) Security Update for Microsoft .NET Framework 4.5.1 (KB2978128) Security Update for Microsoft .NET Framework 4.5.1 (KB2979578v2) Security Update for Microsoft Excel 2010 (KB2910902) 32-Bit Edition Security Update for Microsoft Office 2010 (KB2553154) 32-Bit Edition Security Update for Microsoft Office 2010 (KB2553284) 32-Bit Edition Security Update for Microsoft Office 2010 (KB2687423) 32-Bit Edition Security Update for Microsoft Office 2010 (KB2810073) 32-Bit Edition Security Update for Microsoft Office 2010 (KB2850016) 32-Bit Edition Security Update for Microsoft Office 2010 (KB2880971) 32-Bit Edition Security Update for Microsoft Office 2010 (KB2881071) 32-Bit Edition Security Update for Microsoft Word 2010 (KB2899519) 32-Bit Edition Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition Shared C Run-time for x64 Shop for HP Supplies Shopper-Pro SmartSaver+ 21 SolutionCenter Spyware Clear Status TextTwist 2 Toolbox TrayApp TrimInstance Unity Web Player UnloadSupport Update for Microsoft Access 2010 (KB2553446) 32-Bit Edition Update for Microsoft Excel 2010 (KB2589348) 32-Bit Edition Update for Microsoft Filter Pack 2.0 (KB2878281) 32-Bit Edition Update for Microsoft InfoPath 2010 (KB2817369) 32-Bit Edition Update for Microsoft Office 2010 (KB2553140) 32-Bit Edition Update for Microsoft Office 2010 (KB2589298) 32-Bit Edition Update for Microsoft Office 2010 (KB2589352) 32-Bit Edition Update for Microsoft Office 2010 (KB2589375) 32-Bit Edition Update for Microsoft Office 2010 (KB2589386) 32-Bit Edition Update for Microsoft Office 2010 (KB2597087) 32-Bit Edition Update for Microsoft Office 2010 (KB2597089) 32-Bit Edition Update for Microsoft Office 2010 (KB2687275) 32-Bit Edition Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition Update for Microsoft Office 2010 (KB2794737) 32-Bit Edition Update for Microsoft Office 2010 (KB2825635) 32-Bit Edition Update for Microsoft Office 2010 (KB2837581) 32-Bit Edition Update for Microsoft Office 2010 (KB2837602) 32-Bit Edition Update for Microsoft Office 2010 (KB2837606) 32-Bit Edition Update for Microsoft Office 2010 (KB2883019) 32-Bit Edition Update for Microsoft Office 2010 (KB2889818) 32-Bit Edition Update for Microsoft Office 2010 (KB2889828) 32-Bit Edition Update for Microsoft Office 2010 (KB2910896) 32-Bit Edition Update for Microsoft OneNote 2010 (KB2597088) 32-Bit Edition Update for Microsoft Outlook 2010 (KB2687567) 32-Bit Edition Update for Microsoft PowerPoint 2010 (KB2880517) 32-Bit Edition Update for Microsoft SharePoint Workspace 2010 (KB2760601) 32-Bit Edition Update for Microsoft Visio 2010 (KB2880526) 32-Bit Edition Update for Microsoft Visio Viewer 2010 (KB2837587) 32-Bit Edition Update Installer for WildTangent Games App Virtual Families Virtual Villagers - The Secret City Vivitar Experience Image Manager WebReg Wheel of Fortune 2 WildTangent Games App for HP Windows Driver Package - Eastman Kodak KODAK Digital Camera (01/29/2010 1.4.1.0) Windows Live Call Windows Live Communications Platform Windows Live Essentials Windows Live Mail Windows Live Messenger Windows Live Movie Maker Windows Live Photo Gallery Windows Live Sign-in Assistant Windows Live Sync Windows Live Upload Tool Windows Live Writer Word Proser 1.10.0.1 YTDownloader Zuma's Revenge . ==== Event Viewer Messages From Past Week ======== . 2/3/2015 4:33:39 PM, Error: Schannel [36888] - The following fatal alert was generated: 70. The internal error state is 11. 2/3/2015 3:56:31 PM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the BrsHelper service to connect. 2/3/2015 3:56:31 PM, Error: Service Control Manager [7000] - The BrsHelper service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion. 2/3/2015 3:43:28 PM, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: bbnfd_1_10_0_6 wpnfd_1_10_0_1 wpnfd_1_10_0_6 1/31/2015 7:40:07 PM, Error: Service Control Manager [7030] - The YouTube Downloader Services (A1) service is marked as an interactive service. However, the system is configured to not allow interactive services. This service may not function properly. 1/31/2015 2:17:34 PM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the mfevtp service. 1/30/2015 8:05:38 PM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the McAfee Platform Services service to connect. 1/30/2015 8:05:38 PM, Error: Service Control Manager [7000] - The McAfee Platform Services service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion. 1/30/2015 8:05:34 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1053" attempting to start the service mcpltsvc with arguments "" in order to run the server: {20966775-18A4-4299-B8E3-772C336B52A7} 1/27/2015 8:15:38 AM, Error: Service Control Manager [7043] - The Windows Update service did not shut down properly after receiving a preshutdown control. 1/27/2015 12:22:07 PM, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: wpnfd_1_10_0_1 wpnfd_1_10_0_6 1/27/2015 10:49:27 AM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the HP Health Check Service service to connect. 1/27/2015 10:49:27 AM, Error: Service Control Manager [7000] - The HP Health Check Service service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion. 1/27/2015 10:31:22 AM, Error: Service Control Manager [7022] - The Windows Update service hung on starting. 1/27/2015 10:24:27 AM, Error: Schannel [36887] - The following fatal alert was received: 40. 1/27/2015 10:23:34 AM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the ShellHWDetection service. 1/27/2015 1:35:39 PM, Error: Service Control Manager [7031] - The POrKcUkK service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service. . ==== End Of File ===========================