. UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG. IF REQUESTED, ZIP IT UP & ATTACH IT . DDS (Ver_2012-11-20.01) . Microsoft Windows 7 Home Premium Boot Device: \Device\HarddiskVolume1 Install Date: 8/16/2011 12:54:47 PM System Uptime: 12/19/2014 7:14:49 PM (0 hours ago) . Motherboard: Dell Inc. | | 0UK441 Processor: AMD Turion(tm) 64 X2 Mobile Technology TL-60 | Microprocessor | 1995/100mhz . ==== Disk Partitions ========================= . C: is FIXED (NTFS) - 233 GiB total, 189.475 GiB free. D: is CDROM () . ==== Disabled Device Manager Items ============= . Class GUID: {8ECC055D-047F-11D1-A537-0000F8753ED1} Description: avast! Revert Device ID: ROOT\LEGACY_ASWRVRT\0000 Manufacturer: Name: avast! Revert PNP Device ID: ROOT\LEGACY_ASWRVRT\0000 Service: aswRvrt . Class GUID: {8ECC055D-047F-11D1-A537-0000F8753ED1} Description: Security Processor Loader Driver Device ID: ROOT\LEGACY_SPLDR\0000 Manufacturer: Name: Security Processor Loader Driver PNP Device ID: ROOT\LEGACY_SPLDR\0000 Service: spldr . Class GUID: {8ECC055D-047F-11D1-A537-0000F8753ED1} Description: avast! VM Monitor Device ID: ROOT\LEGACY_ASWVMM\0000 Manufacturer: Name: avast! VM Monitor PNP Device ID: ROOT\LEGACY_ASWVMM\0000 Service: aswVmm . ==== System Restore Points =================== . RP194: 11/3/2014 11:01:02 PM - Scheduled Checkpoint RP195: 11/26/2014 4:24:51 PM - Scheduled Checkpoint RP196: 12/5/2014 11:10:27 PM - Scheduled Checkpoint RP197: 12/16/2014 9:21:00 PM - ComboFix created restore point RP198: 12/16/2014 9:46:21 PM - Windows Update RP199: 12/16/2014 10:30:49 PM - Windows Update RP201: 12/17/2014 7:55:48 PM - avast! antivirus system restore point RP202: 12/17/2014 8:09:22 PM - Removed Bonjour RP203: 12/17/2014 9:18:25 PM - Windows Update . ==== Installed Programs ====================== . 32 Bit HP CIO Components Installer Adobe AIR Adobe Download Assistant Adobe Flash Player 15 ActiveX Adobe Flash Player 15 Plugin Adobe Reader XI (11.0.08) Apple Application Support Apple Mobile Device Support Apple Software Update Avast Free Antivirus Bonjour BufferChm D1600 Dell Dock Destinations DeviceDiscovery DJ_SF_06_D1600_SW_Min DocMgr DocProc Dropbox Fax Google Chrome Google Update Helper GPBaseService2 Hewlett-Packard ACLM.NET v1.1.0.0 HP Customer Participation Program 13.0 HP Deskjet D1600 Printer Driver Software 14.0 Rel. 6 HP Document Manager 2.0 HP Imaging Device Functions 13.0 HP Product Detection HP Smart Web Printing 4.5 HP Solution Center 13.0 HP Update HPDiagnosticAlert HPPhotoGadget HPProductAssistant IrfanView (remove only) iTunes Java Auto Updater Java(TM) 6 Update 39 Laptop Integrated Webcam Driver (1.04.01.1011) Malwarebytes Anti-Malware version 2.0.4.1028 MarketResearch Microsoft .NET Framework 4.5.1 Microsoft Application Error Reporting Microsoft IntelliPoint 8.2 Microsoft Silverlight Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 MSXML 4.0 SP2 (KB954430) MSXML 4.0 SP2 (KB973688) OCR Software by I.R.I.S. 13.0 Qustodio RICOH R5U8xx Media Driver ver.3.62.02 Security Update for Microsoft .NET Framework 4.5.1 (KB2894854v2) Security Update for Microsoft .NET Framework 4.5.1 (KB2898869) Security Update for Microsoft .NET Framework 4.5.1 (KB2901126) Security Update for Microsoft .NET Framework 4.5.1 (KB2972107) Security Update for Microsoft .NET Framework 4.5.1 (KB2972216) Security Update for Microsoft .NET Framework 4.5.1 (KB2978128) Security Update for Microsoft .NET Framework 4.5.1 (KB2979578v2) SmartWebPrinting SolutionCenter Status Toolbox TrayApp VideoPad Video Editor WebReg . ==== Event Viewer Messages From Past Week ======== . 12/19/2014 8:51:27 AM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the ShellHWDetection service. 12/19/2014 7:22:56 PM, Error: Service Control Manager [7001] - The Computer Browser service depends on the Server service which failed to start because of the following error: The dependency service or group failed to start. 12/19/2014 7:16:18 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {9E175B6D-F52A-11D8-B9A5-505054503030} 12/19/2014 7:16:18 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {7D096C5F-AC08-4F1F-BEB7-5C22C517CE39} 12/19/2014 7:16:10 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF} 12/19/2014 7:16:00 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service ShellHWDetection with arguments "" in order to run the server: {DD522ACC-F821-461A-A407-50B198B896DC} 12/19/2014 7:15:39 PM, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: aswRvrt aswSnx aswSP aswVmm discache qwd spldr Wanarpv6 12/19/2014 7:14:22 PM, Error: Service Control Manager [7000] - The qengine service failed to start due to the following error: The pipe has been ended. 12/19/2014 7:14:19 PM, Error: Service Control Manager [7038] - The SSDPSRV service was unable to log on as NT AUTHORITY\LocalService with the currently configured password due to the following error: The request is not supported. To ensure that the service is configured properly, use the Services snap-in in Microsoft Management Console (MMC). 12/19/2014 7:14:19 PM, Error: Service Control Manager [7024] - The Background Intelligent Transfer Service service terminated with service-specific error %%-2147023781. 12/19/2014 7:14:19 PM, Error: Service Control Manager [7000] - The SSDP Discovery service failed to start due to the following error: The service did not start due to a logon failure. 12/19/2014 7:14:19 PM, Error: Microsoft-Windows-Bits-Client [16392] - The BITS service failed to start. Error 0x8007045B. 12/19/2014 7:14:16 PM, Error: Service Control Manager [7038] - The WdiServiceHost service was unable to log on as NT AUTHORITY\LocalService with the currently configured password due to the following error: The request is not supported. To ensure that the service is configured properly, use the Services snap-in in Microsoft Management Console (MMC). 12/19/2014 7:14:16 PM, Error: Service Control Manager [7038] - The netprofm service was unable to log on as NT AUTHORITY\LocalService with the currently configured password due to the following error: The request is not supported. To ensure that the service is configured properly, use the Services snap-in in Microsoft Management Console (MMC). 12/19/2014 7:14:16 PM, Error: Service Control Manager [7038] - The bthserv service was unable to log on as NT AUTHORITY\LocalService with the currently configured password due to the following error: The request is not supported. To ensure that the service is configured properly, use the Services snap-in in Microsoft Management Console (MMC). 12/19/2014 7:14:16 PM, Error: Service Control Manager [7001] - The Security Center service depends on the Windows Management Instrumentation service which failed to start because of the following error: The service has not been started. 12/19/2014 7:14:16 PM, Error: Service Control Manager [7000] - The Portable Device Enumerator Service service failed to start due to the following error: A system shutdown is in progress. 12/19/2014 7:14:16 PM, Error: Service Control Manager [7000] - The Network List Service service failed to start due to the following error: The service did not start due to a logon failure. 12/19/2014 7:14:16 PM, Error: Service Control Manager [7000] - The Human Interface Device Access service failed to start due to the following error: A system shutdown is in progress. 12/19/2014 7:14:16 PM, Error: Service Control Manager [7000] - The hpqcxs08 service failed to start due to the following error: A system shutdown is in progress. 12/19/2014 7:14:16 PM, Error: Service Control Manager [7000] - The Diagnostic Service Host service failed to start due to the following error: The service did not start due to a logon failure. 12/19/2014 7:14:16 PM, Error: Service Control Manager [7000] - The Bluetooth Support Service service failed to start due to the following error: The service did not start due to a logon failure. 12/19/2014 7:14:16 PM, Error: Service Control Manager [7000] - The AvastVBox COM Service service failed to start due to the following error: The pipe has been ended. 12/19/2014 7:14:13 PM, Error: Service Control Manager [7038] - The wscsvc service was unable to log on as NT AUTHORITY\LocalService with the currently configured password due to the following error: The security account manager (SAM) or local security authority (LSA) server was in the wrong state to perform the security operation. To ensure that the service is configured properly, use the Services snap-in in Microsoft Management Console (MMC). 12/19/2014 7:14:13 PM, Error: Service Control Manager [7038] - The netprofm service was unable to log on as NT AUTHORITY\LocalService with the currently configured password due to the following error: The security account manager (SAM) or local security authority (LSA) server was in the wrong state to perform the security operation. To ensure that the service is configured properly, use the Services snap-in in Microsoft Management Console (MMC). 12/19/2014 7:14:13 PM, Error: Service Control Manager [7000] - The Security Center service failed to start due to the following error: The service did not start due to a logon failure. 12/19/2014 7:14:13 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1069" attempting to start the service netprofm with arguments "" in order to run the server: {A47979D2-C419-11D9-A5B4-001185AD2B89} 12/19/2014 7:14:12 PM, Error: Service Control Manager [7031] - The qengine service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 10000 milliseconds: Restart the service. 12/19/2014 7:13:53 PM, Error: Service Control Manager [7000] - The MCSTRM service failed to start due to the following error: The system cannot find the file specified. 12/19/2014 7:12:27 PM, Error: Service Control Manager [7001] - The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error: The dependency service or group failed to start. 12/19/2014 7:10:54 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service MSIServer with arguments "" in order to run the server: {000C101C-0000-0000-C000-000000000046} 12/19/2014 7:10:35 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service qengine with arguments "-Service" in order to run the server: {B1A429DB-FB06-4645-B7C0-0CC405EAD3CD} 12/19/2014 7:08:49 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1068" attempting to start the service netprofm with arguments "" in order to run the server: {A47979D2-C419-11D9-A5B4-001185AD2B89} 12/19/2014 7:08:49 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1068" attempting to start the service netman with arguments "" in order to run the server: {BA126AD1-2166-11D1-B1D0-00805FC1270E} 12/19/2014 7:06:54 PM, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: AFD aswRdr aswRvrt aswSnx aswSP aswVmm DfsC discache NetBIOS NetBT nsiproxy Psched qwd rdbss spldr sp_rsdrv2 tdx vwififlt Wanarpv6 WfpLwf ws2ifsl 12/19/2014 7:06:47 PM, Error: Service Control Manager [7001] - The Workstation service depends on the Network Store Interface Service service which failed to start because of the following error: The dependency service or group failed to start. 12/19/2014 7:06:47 PM, Error: Service Control Manager [7001] - The TCP/IP NetBIOS Helper service depends on the Ancillary Function Driver for Winsock service which failed to start because of the following error: A device attached to the system is not functioning. 12/19/2014 7:06:47 PM, Error: Service Control Manager [7001] - The SMB MiniRedirector Wrapper and Engine service depends on the Redirected Buffering Sub Sysytem service which failed to start because of the following error: A device attached to the system is not functioning. 12/19/2014 7:06:47 PM, Error: Service Control Manager [7001] - The SMB 2.0 MiniRedirector service depends on the SMB MiniRedirector Wrapper and Engine service which failed to start because of the following error: The dependency service or group failed to start. 12/19/2014 7:06:47 PM, Error: Service Control Manager [7001] - The SMB 1.x MiniRedirector service depends on the SMB MiniRedirector Wrapper and Engine service which failed to start because of the following error: The dependency service or group failed to start. 12/19/2014 7:06:47 PM, Error: Service Control Manager [7001] - The Network Store Interface Service service depends on the NSI proxy service driver. service which failed to start because of the following error: A device attached to the system is not functioning. 12/19/2014 7:06:47 PM, Error: Service Control Manager [7001] - The Network Location Awareness service depends on the Network Store Interface Service service which failed to start because of the following error: The dependency service or group failed to start. 12/19/2014 7:06:47 PM, Error: Service Control Manager [7001] - The Network Connections service depends on the Network Store Interface Service service which failed to start because of the following error: The dependency service or group failed to start. 12/19/2014 7:06:47 PM, Error: Service Control Manager [7001] - The IP Helper service depends on the Network Store Interface Service service which failed to start because of the following error: The dependency service or group failed to start. 12/19/2014 7:06:47 PM, Error: Service Control Manager [7001] - The DNS Client service depends on the NetIO Legacy TDI Support Driver service which failed to start because of the following error: A device attached to the system is not functioning. 12/19/2014 7:06:47 PM, Error: Service Control Manager [7001] - The DHCP Client service depends on the Ancillary Function Driver for Winsock service which failed to start because of the following error: A device attached to the system is not functioning. 12/19/2014 7:05:25 PM, Error: Service Control Manager [7023] - The Server service terminated with the following error: The data is invalid. 12/19/2014 6:42:11 AM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the qengine service to connect. 12/19/2014 6:42:11 AM, Error: Service Control Manager [7000] - The qengine service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion. 12/19/2014 6:41:21 PM, Error: Microsoft-Windows-WER-SystemErrorReporting [1001] - The computer has rebooted from a bugcheck. The bugcheck was: 0x00000101 (0x00000061, 0x00000000, 0x807c4120, 0x00000001). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 121914-25022-01. 12/19/2014 6:33:59 PM, Error: Service Control Manager [7022] - The Windows Update service hung on starting. 12/19/2014 6:28:02 PM, Error: Microsoft-Windows-WER-SystemErrorReporting [1001] - The computer has rebooted from a bugcheck. The bugcheck was: 0x00000101 (0x00000061, 0x00000000, 0x807c4120, 0x00000001). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 121914-23805-01. 12/19/2014 5:25:03 PM, Error: Service Control Manager [7032] - The Service Control Manager tried to take a corrective action (Restart the service) after the unexpected termination of the qengine service, but this action failed with the following error: An instance of the service is already running. 12/19/2014 5:24:33 PM, Error: Service Control Manager [7031] - The qengine service terminated unexpectedly. It has done this 2 time(s). The following corrective action will be taken in 30000 milliseconds: Restart the service. 12/19/2014 5:17:43 PM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the SysMain service. 12/19/2014 5:17:13 PM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the AudioEndpointBuilder service. 12/19/2014 5:16:43 PM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Wlansvc service. 12/19/2014 5:16:13 PM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Netman service. 12/19/2014 5:15:46 PM, Error: BTHUSB [17] - The local Bluetooth adapter has failed in an undetermined manner and will not be used. The driver has been unloaded. 12/19/2014 3:27:23 PM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the WinDefend service. 12/19/2014 12:22:10 AM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the qengine service. 12/18/2014 6:39:50 PM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the MBAMScheduler service. 12/17/2014 8:52:35 PM, Error: Microsoft-Windows-WER-SystemErrorReporting [1001] - The computer has rebooted from a bugcheck. The bugcheck was: 0x00000101 (0x00000061, 0x00000000, 0x807c4120, 0x00000001). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 121714-60949-01. 12/17/2014 7:53:39 AM, Error: Service Control Manager [7043] - The Windows Modules Installer service did not shut down properly after receiving a preshutdown control. 12/17/2014 12:26:12 AM, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x80070643: Security Update for Microsoft .NET Framework 4 on XP, Server 2003, Vista, Windows 7, Server 2008 x86 (KB2737019). 12/17/2014 12:19:50 AM, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x80070643: Security Update for Microsoft .NET Framework 4 on XP, Server 2003, Vista, Windows 7, Server 2008 x86 (KB2729449). 12/17/2014 12:16:58 AM, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x80070643: Security Update for Microsoft .NET Framework 4 on XP, Server 2003, Vista, Windows 7, Server 2008 x86 (KB2742595). 12/16/2014 9:32:37 PM, Error: Service Control Manager [7030] - The PEVSystemStart service is marked as an interactive service. However, the system is configured to not allow interactive services. This service may not function properly. 12/16/2014 9:32:19 PM, Error: Ntfs [55] - The file system structure on the disk is corrupt and unusable. Please run the chkdsk utility on the volume \Device\HarddiskVolume2. 12/16/2014 9:30:27 PM, Error: Ntfs [55] - The file system structure on the disk is corrupt and unusable. Please run the chkdsk utility on the volume C:. 12/16/2014 9:29:02 PM, Error: Service Control Manager [7000] - The qwd service service failed to start due to the following error: A device attached to the system is not functioning. 12/16/2014 9:21:37 PM, Error: Ntfs [55] - The file system structure on the disk is corrupt and unusable. Please run the chkdsk utility on the volume \Device\HarddiskVolumeShadowCopy15. 12/16/2014 10:47:36 PM, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x80070643: Internet Explorer 11 for Windows 7. . ==== End Of File ===========================