. UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG. IF REQUESTED, ZIP IT UP & ATTACH IT . DDS (Ver_2012-11-20.01) . Microsoft Windows 7 Home Premium Boot Device: \Device\HarddiskVolume1 Install Date: 12/23/2012 2:09:18 PM System Uptime: 6/11/2014 4:07:05 AM (0 hours ago) . Motherboard: Hewlett-Packard | | 1800 Processor: Intel(R) Core(TM) i7-2670QM CPU @ 2.20GHz | CPU1 | 2201/1333mhz . ==== Disk Partitions ========================= . C: is FIXED (NTFS) - 906 GiB total, 769.229 GiB free. D: is FIXED (NTFS) - 22 GiB total, 21.431 GiB free. E: is FIXED (FAT32) - 4 GiB total, 3.959 GiB free. F: is CDROM () . ==== Disabled Device Manager Items ============= . Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318} Description: Microsoft Virtual WiFi Miniport Adapter Device ID: {5D624F94-8850-40C3-A3FA-A4FD2080BAF3}\VWIFIMP\5&88C4DAB&0&01 Manufacturer: Microsoft Name: Microsoft Virtual WiFi Miniport Adapter PNP Device ID: {5D624F94-8850-40C3-A3FA-A4FD2080BAF3}\VWIFIMP\5&88C4DAB&0&01 Service: vwifimp . Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318} Description: Microsoft Virtual WiFi Miniport Adapter Device ID: {5D624F94-8850-40C3-A3FA-A4FD2080BAF3}\VWIFIMP\5&88C4DAB&0&02 Manufacturer: Microsoft Name: Microsoft Virtual WiFi Miniport Adapter #2 PNP Device ID: {5D624F94-8850-40C3-A3FA-A4FD2080BAF3}\VWIFIMP\5&88C4DAB&0&02 Service: vwifimp . ==== System Restore Points =================== . RP99: 6/10/2014 10:20:40 AM - Scheduled Checkpoint RP100: 6/11/2014 4:00:33 AM - Windows Update . ==== Image File Execution Options ============= . IFEO: bitguard.exe - tasklist.exe IFEO: bprotect.exe - tasklist.exe IFEO: bpsvc.exe - tasklist.exe IFEO: browserdefender.exe - tasklist.exe IFEO: browserprotect.exe - tasklist.exe IFEO: browsersafeguard.exe - tasklist.exe IFEO: dprotectsvc.exe - tasklist.exe IFEO: jumpflip - tasklist.exe IFEO: protectedsearch.exe - tasklist.exe IFEO: searchinstaller.exe - tasklist.exe IFEO: searchprotection.exe - tasklist.exe IFEO: searchprotector.exe - tasklist.exe IFEO: searchsettings.exe - tasklist.exe IFEO: searchsettings64.exe - tasklist.exe IFEO: snapdo.exe - tasklist.exe IFEO: stinst32.exe - tasklist.exe IFEO: stinst64.exe - tasklist.exe IFEO: umbrella.exe - tasklist.exe IFEO: utiljumpflip.exe - tasklist.exe IFEO: volaro - tasklist.exe IFEO: vonteera - tasklist.exe IFEO: websteroids.exe - tasklist.exe IFEO: websteroidsservice.exe - tasklist.exe x64-IFEO: bitguard.exe - tasklist.exe x64-IFEO: bprotect.exe - tasklist.exe x64-IFEO: bpsvc.exe - tasklist.exe x64-IFEO: browserdefender.exe - tasklist.exe x64-IFEO: browserprotect.exe - tasklist.exe x64-IFEO: browsersafeguard.exe - tasklist.exe x64-IFEO: dprotectsvc.exe - tasklist.exe x64-IFEO: jumpflip - tasklist.exe x64-IFEO: protectedsearch.exe - tasklist.exe x64-IFEO: searchinstaller.exe - tasklist.exe x64-IFEO: searchprotection.exe - tasklist.exe x64-IFEO: searchprotector.exe - tasklist.exe x64-IFEO: searchsettings.exe - tasklist.exe x64-IFEO: searchsettings64.exe - tasklist.exe x64-IFEO: snapdo.exe - tasklist.exe x64-IFEO: stinst32.exe - tasklist.exe x64-IFEO: stinst64.exe - tasklist.exe x64-IFEO: umbrella.exe - tasklist.exe x64-IFEO: utiljumpflip.exe - tasklist.exe x64-IFEO: volaro - tasklist.exe x64-IFEO: vonteera - tasklist.exe x64-IFEO: websteroids.exe - tasklist.exe x64-IFEO: websteroidsservice.exe - tasklist.exe . ==== Installed Programs ====================== . Adobe Flash Player 13 ActiveX Adobe Flash Player 13 Plugin Adobe Reader X (10.1.10) MUI Adobe Shockwave Player 11.6 AMD APP SDK Runtime AMD Catalyst Install Manager Apple Application Support Apple Mobile Device Support Apple Software Update AuthenTec TrueAPI Bejeweled 3 Belkin Setup and Router Monitor Belkin USB Print and Storage Center Blackhawk Striker 2 Bonjour Catalyst Control Center Catalyst Control Center - Branding Catalyst Control Center Graphics Previews Common Catalyst Control Center InstallProxy Catalyst Control Center Localization All Catalyst Control Center Profiles Mobile ccc-utility64 CCC Help Chinese Standard CCC Help Chinese Traditional CCC Help Czech CCC Help Danish CCC Help Dutch CCC Help English CCC Help Finnish CCC Help French CCC Help German CCC Help Greek CCC Help Hungarian CCC Help Italian CCC Help Japanese CCC Help Korean CCC Help Norwegian CCC Help Polish CCC Help Portuguese CCC Help Russian CCC Help Spanish CCC Help Swedish CCC Help Thai CCC Help Turkish CCleaner Chuzzle Deluxe Cradle of Rome 2 CyberLink PowerDVD CyberLink YouCam D3DX10 Defraggler Dora's World Adventure EPSON Scan ESU for Microsoft Windows 7 SP1 Evernote v. 4.2.3 Farm Frenzy Farmscapes FATE Final Drive Fury Google Earth Google Update Helper Hewlett-Packard ACLM.NET v1.2.2.3 Hoyle Card Games HP 3D DriveGuard HP Application Assistant HP Auto HP Client Services HP CoolSense HP Customer Experience Enhancements HP Documentation HP Games HP Launch Box HP MovieStore HP On Screen Display HP Power Manager HP Quick Launch HP QuickWeb HP Recovery Manager HP Security Assistant HP Setup HP Setup Manager HP SimplePass 2012 HP Software Framework HP Support Assistant HP Support Solutions Framework IDT Audio Intel PROSet Wireless Intel(R) Control Center Intel(R) Display Audio Driver Intel(R) Identity Protection Technology 1.1.2.0 Intel(R) Management Engine Components Intel(R) PROSet/Wireless Software for Bluetooth(R) Technology Intel(R) PROSet/Wireless WiFi Software Intel(R) Rapid Storage Technology Intel(R) WiDi Intel(R) Wireless Display iTunes Jewel Match 3 Jewel Quest Mysteries: The Seventh Gate Collector's Edition John Deere Drive Green Junk Mail filter update Letters from Nowhere 2 Luxor HD Magical Jelly Bean KeyFinder Mah Jong Medley Malwarebytes Anti-Malware version 1.75.0.1300 Media Player Classic - Home Cinema v1.5.2.3456 Mesh Runtime Microsoft .NET Framework 4.5.1 Microsoft Application Error Reporting Microsoft Office 2010 Microsoft Office Click-to-Run 2010 Microsoft Office Starter 2010 - English Microsoft Office XP Professional with FrontPage Microsoft Silverlight Microsoft SQL Server 2005 Compact Edition [ENU] Microsoft Visual C++ 2005 Redistributable Microsoft Visual C++ 2005 Redistributable (x64) Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 Microsoft Visual C++ 2010 x64 Redistributable - 10.0.30319 Microsoft WSE 3.0 Runtime Mozilla Firefox 29.0.1 (x86 en-US) Mozilla Maintenance Service MSVCRT MSVCRT_amd64 MSXML 4.0 SP2 (KB954430) MSXML 4.0 SP2 (KB973688) Norton Internet Security opensource Penguins! Plants vs. Zombies - Game of the Year PlayReady PC Runtime x86 Poker Superstars III Polar Bowler Polar Golfer PX Profile Update Quicken 2012 Realtek Ethernet Controller Driver Realtek PCIE Card Reader Renesas Electronics USB 3.0 Host Controller Driver Revo Uninstaller 1.93 RollerCoaster Tycoon 3: Platinum Security Update for Microsoft .NET Framework 4.5.1 (KB2898869) Security Update for Microsoft .NET Framework 4.5.1 (KB2901126) Security Update for Microsoft .NET Framework 4.5.1 (KB2931368) Settings Manager StreetSmart EdgeŽ swMSM Synaptics TouchPad Driver The Treasures of Mystery Island: The Ghost Ship Torchlight Update Installer for WildTangent Games App Validity WBF DDK Video Mover Virtual Villagers 4 - The Tree of Life WildTangent Games App (HP Games) Windows Driver Package - KEYLOK (usbkey) USB (06/10/2010 64.0.0.0) Windows Driver Package - Microcomputer Applications, Inc. (usbkey) USB (06/10/2010 32.0.0.0) Windows Live Communications Platform Windows Live Essentials Windows Live ID Sign-in Assistant Windows Live Installer Windows Live Language Selector Windows Live Mail Windows Live Mesh Windows Live Mesh ActiveX Control for Remote Connections Windows Live Messenger Windows Live MIME IFilter Windows Live Movie Maker Windows Live Photo Common Windows Live Photo Gallery Windows Live PIMT Platform Windows Live Remote Client Windows Live Remote Client Resources Windows Live Remote Service Windows Live Remote Service Resources Windows Live SOXE Windows Live SOXE Definitions Windows Live UX Platform Windows Live UX Platform Language Pack Windows Live Writer Windows Live Writer Resources Windows Resource Kit Tools - SubInAcl.exe WipeDrive SystemSaver Zuma's Revenge . ==== Event Viewer Messages From Past Week ======== . 6/9/2014 9:57:48 AM, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x80070005: Synaptics - Input - Synaptics PS/2 Port TouchPad. 6/9/2014 5:55:39 AM, Error: Service Control Manager [7000] - The Intel(R) Rapid Storage Technology service failed to start due to the following error: The pipe has been ended. 6/8/2014 5:23:59 PM, Error: Service Control Manager [7000] - The HP Support Assistant Service service failed to start due to the following error: The system cannot find the file specified. 6/8/2014 5:22:59 PM, Error: Service Control Manager [7031] - The HP Support Assistant Service service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service. 6/8/2014 2:33:58 PM, Error: Disk [11] - The driver detected a controller error on \Device\Harddisk1\DR1. 6/8/2014 1:51:16 PM, Error: Service Control Manager [7032] - The Service Control Manager tried to take a corrective action (Restart the service) after the unexpected termination of the Windows Search service, but this action failed with the following error: An instance of the service is already running. 6/8/2014 1:50:44 PM, Error: Service Control Manager [7031] - The Windows Search service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 30000 milliseconds: Restart the service. 6/8/2014 1:50:44 PM, Error: Service Control Manager [7024] - The Windows Search service terminated with service-specific error %%-1073473535. 6/7/2014 9:58:20 AM, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x80070643: Internet Explorer 11 for Windows 7 for x64-based Systems. 6/7/2014 9:53:36 AM, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x80070005: Update for Windows 7 for x64-based Systems (KB2830477). 6/7/2014 9:53:36 AM, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x80070005: Update for Windows 7 for x64-based Systems (KB2709981). 6/7/2014 9:53:36 AM, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x80070005: Update for Windows 7 for x64-based Systems (KB2592687). 6/7/2014 9:30:01 AM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the NIS service. 6/7/2014 9:19:48 AM, Error: Service Control Manager [7030] - The Systemk Service service is marked as an interactive service. However, the system is configured to not allow interactive services. This service may not function properly. 6/7/2014 12:51:38 PM, Error: Microsoft-Windows-WMPNSS-Service [14332] - Service 'WMPNetworkSvc' did not start correctly because CoCreateInstance(CLSID_UPnPDeviceFinder) encountered error '0x80004005'. Verify that the UPnPHost service is running and that the UPnPHost component of Windows is installed properly. 6/7/2014 10:10:57 AM, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x80071a90: Update for Windows 7 for x64-based Systems (KB2830477). 6/7/2014 10:10:57 AM, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x80071a90: Update for Windows 7 for x64-based Systems (KB2709981). 6/7/2014 10:10:57 AM, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x80071a90: Update for Windows 7 for x64-based Systems (KB2592687). 6/6/2014 6:21:56 AM, Error: Service Control Manager [7034] - The Service Component of VO service terminated unexpectedly. It has done this 1 time(s). 6/6/2014 4:15:11 AM, Error: Service Control Manager [7000] - The DefaultTabUpdate service failed to start due to the following error: The system cannot find the path specified. 6/6/2014 1:17:17 PM, Error: srv [2017] - The server was unable to allocate from the system nonpaged pool because the server reached the configured limit for nonpaged pool allocations. 6/5/2014 9:54:55 PM, Error: Service Control Manager [7000] - The Wajam Internet Enhancer Service service failed to start due to the following error: The system cannot find the file specified. 6/5/2014 8:06:33 PM, Error: Service Control Manager [7030] - The NPEService service is marked as an interactive service. However, the system is configured to not allow interactive services. This service may not function properly. 6/5/2014 7:42:21 PM, Error: Service Control Manager [7034] - The Computer Backup (MyPC Backup) service terminated unexpectedly. It has done this 1 time(s). 6/5/2014 6:41:34 PM, Error: Service Control Manager [7000] - The Updater Service service failed to start due to the following error: The system cannot find the file specified. 6/11/2014 4:11:58 AM, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x80070005: Update for Windows 7 for x64-based Systems (KB2800095). 6/11/2014 4:11:58 AM, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x80070005: Security Update for Windows 7 for x64-based Systems (KB2957509). 6/11/2014 4:11:58 AM, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x80070005: Security Update for Windows 7 for x64-based Systems (KB2957189). 6/11/2014 4:11:58 AM, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x80070005: Security Update for Windows 7 for x64-based Systems (KB2939576). 6/11/2014 3:53:22 AM, Error: Microsoft-Windows-WLAN-AutoConfig [10000] - WLAN Extensibility Module has failed to start. Module Path: C:\Windows\System32\IWMSSvc.dll Error Code: 258 6/10/2014 6:00:39 AM, Error: volsnap [36] - The shadow copies of volume C: were aborted because the shadow copy storage could not grow due to a user imposed limit. . ==== End Of File ===========================