. UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG. IF REQUESTED, ZIP IT UP & ATTACH IT . DDS (Ver_2011-08-26.01) . Microsoft Windows XP Professional Boot Device: \Device\HarddiskVolume2 Install Date: 7/6/2005 6:55:36 PM System Uptime: 11/5/2011 11:22:53 PM (10 hours ago) . Motherboard: Dell Inc. | | Processor: Intel(R) Pentium(R) M processor 2.00GHz | Microprocessor | 1995/133mhz . ==== Disk Partitions ========================= . C: is FIXED (NTFS) - 74 GiB total, 13.959 GiB free. D: is CDROM () F: is Removable . ==== Disabled Device Manager Items ============= . Class GUID: {4D36E971-E325-11CE-BFC1-08002BE10318} Description: Officejet 4500 G510n-z Device ID: ROOT\MULTIFUNCTION\0000 Manufacturer: HP Name: Officejet 4500 G510n-z PNP Device ID: ROOT\MULTIFUNCTION\0000 Service: . Class GUID: {4D36E972-E325-11CE-BFC1-08002BE10318} Description: Cisco Systems VPN Adapter Device ID: ROOT\NET\0001 Manufacturer: Cisco Systems Name: Cisco Systems VPN Adapter PNP Device ID: ROOT\NET\0001 Service: CVirtA . ==== System Restore Points =================== . No restore point in system. . ==== Installed Programs ====================== . 32 Bit HP CIO Components Installer 4500_G510nz_Help 4500G510nz 4500G510nz_Software_Min Adobe Atmosphere Player for Acrobat and Adobe Reader Adobe Flash Player 10 ActiveX Adobe Flash Player 10 Plugin Adobe Reader 8.1.7 Adobe Reader 8.2.2 Adobe Shockwave Player 11.5 AIM 6 ALPS Touch Pad Driver AOL Uninstaller (Choose which Products to Remove) AOLIcon Apple Application Support Apple Mobile Device Support Apple Software Update ArcSoft VideoImpression 2 Audacity 1.2.6 Autodesk Data Management Server 2009 Autodesk Design Review 2009 Autodesk Inventor Professional 2009 Autodesk Student Community Download Tool Autodesk Vault 2009 (Client) Avira AntiVir Personal - Free Antivirus AviSynth 2.5 Bass Audio Decoder (remove only) Bluetooth Stack for Windows by Toshiba Bonjour Broadcom Management Programs 2 BufferChm Business Contact Manager for Outlook 2003 CamStudio CCleaner CD Audio Reader Filter (remove only) Chinese Traditional Fonts Support For Adobe Reader 8 Cisco Systems VPN Client 5.0.00.0340 Compatibility Pack for the 2007 Office system Conexant D110 MDC V.92 Modem Consumer Complete Care Services Agreement Critical Update for Windows Media Player 11 (KB959772) CutePDF Writer 2.7 DCoder Image Source (remove only) Dell Digital Jukebox Driver Dell Media Experience Dell Picture Studio v3.0 Dell Support Center (Support Software) Dell System Restore DellSupport Destinations DeviceDiscovery Digital Line Detect DirectVobSub (remove only) DocMgr DocProc DScaler 5 Mpeg Decoders DWG TrueView 2009 EA Download Manager Fax Free Window Registry Repair GDR 4053 for SQL Server Database Services 2005 ENU (KB970892) GIMP 2.6.6 Google Earth GoToAssist 8.0.0.514 GPBaseService2 GTK+ 2.6.9 runtime environment GTK+ Runtime 2.14.7 rev a (remove only) Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595) Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484) Hotfix for Windows Internet Explorer 7 (KB947864) Hotfix for Windows Media Format 11 SDK (KB929399) Hotfix for Windows Media Player 11 (KB939683) Hotfix for Windows XP (KB2570791) Hotfix for Windows XP (KB932716-v2) Hotfix for Windows XP (KB952287) Hotfix for Windows XP (KB954550-v5) Hotfix for Windows XP (KB961118) Hotfix for Windows XP (KB970653-v3) Hotfix for Windows XP (KB976098-v2) Hotfix for Windows XP (KB979306) Hotfix for Windows XP (KB981793) HP Customer Participation Program 13.0 HP Document Manager 2.0 HP Imaging Device Functions 13.0 HP Officejet 4500 G510n-z HP Smart Web Printing 4.5 HP Solution Center 13.0 HP Update HPProductAssistant HPSSupply IBM ViaVoice Personal 8.0 - US English Imtec Imtec Battery Mark 1.1 Intel(R) PROSet/Wireless Software Internal Network Card Power Management Internet Explorer Default Page iPhone Configuration Utility iPod for Windows 2005-11-17 iPod for Windows 2006-01-10 iTunes J2SE Runtime Environment 5.0 Update 4 Java 2 Runtime Environment Standard Edition v1.2.2 Java 2 Runtime Environment, SE v1.4.2_03 Java 2 Runtime Environment, SE v1.4.2_08 Java(TM) 6 Update 17 Korean Fonts Support For Adobe Reader 8 LADSPA_plugins-win-0.4.15 Learn2 Player (Uninstall Only) Linksys EasyLink Advisor 1.5 (1044) LizardTech DjVu Control Macromedia Flash Player Malwarebytes' Anti-Malware version 1.51.2.1300 MarketResearch MATLAB Student 7.1 McAfee Agent McAfee Shredder mCore mDrWiFi mHlpDell Microsoft .NET Framework 1.1 Microsoft .NET Framework 1.1 Security Update (KB2572067) Microsoft .NET Framework 1.1 Security Update (KB979906) Microsoft .NET Framework 2.0 Service Pack 2 Microsoft .NET Framework 3.0 Service Pack 2 Microsoft .NET Framework 3.5 SP1 Microsoft .NET Framework SDK (English) 1.1 Microsoft Base Smart Card Cryptographic Service Provider Package Microsoft Compression Client Pack 1.0 for Windows XP Microsoft Digital Image Library 9 - Blocker Microsoft Encarta Encyclopedia Standard 2005 Microsoft FrontPage Client - English Microsoft Internationalized Domain Names Mitigation APIs Microsoft Money 2005 Microsoft MSDN 2005 Express Edition - ENU Microsoft National Language Support Downlevel APIs Microsoft Office Professional Edition 2003 Microsoft Picture It! Library 10 Microsoft Picture It! Premium 10 Microsoft Plus! Digital Media Edition Installer Microsoft Plus! Photo Story 2 LE Microsoft SQL Server 2005 Microsoft SQL Server 2005 Express Edition (AUTODESKVAULT) Microsoft SQL Server 2005 Express Edition (SQLEXPRESS) Microsoft SQL Server 2005 Tools Express Edition Microsoft SQL Server Native Client Microsoft SQL Server Setup Support Files (English) Microsoft SQL Server VSS Writer Microsoft Streets and Trips 2005 Microsoft User-Mode Driver Framework Feature Pack 1.0 Microsoft VC9 runtime libraries Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 Microsoft Visual C++ 2005 Express Edition - ENU Service Pack 1 (KB926748) Microsoft Visual C++ 2005 Redistributable Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148 Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 Microsoft Visual C++ Toolkit 2003 Microsoft Visual J# .NET Redistributable Package 1.1 Microsoft Visual Studio .NET Professional 2003 - English Microsoft Works Microsoft Works 2005 Setup Launcher Microsoft WSE 3.0 Runtime mIWA mIWCA mLogView mMHouse MobileMe Control Panel Modem Helper Mozilla Firefox 7.0.1 (x86 en-US) mPfMgr mPfWiz mProSafe mSSO MSXML 4.0 SP2 (KB925672) MSXML 4.0 SP2 (KB927978) MSXML 4.0 SP2 (KB936181) MSXML 4.0 SP2 (KB954430) MSXML 4.0 SP2 (KB973688) MSXML 6.0 Parser (KB933579) mToolkit Musicmatch for Windows Media Player Musicmatch® Jukebox mWlsSafe mXML My Way Search Assistant mZConfig NetWaiting Network NVIDIA Drivers OCR Software by I.R.I.S. 13.0 OGA Notifier 2.0.0048.0 OpenMG Secure Module 4.2.00 OpenSource DTS/AC3/DD+ Source Filter (remove only) OpenSource Flash Video Splitter (remove only) Pidgin PLAYSTATION(R)Network Downloader PowerDVD 5.9 Pure Networks Port Magic Qualxserve Service Agreement QuickSet QuickTime RealMedia (remove only) RealPlayer Safari Scan Security Update for CAPICOM (KB931906) Security Update for Microsoft .NET Framework 3.5 SP1 (KB2416473) Security Update for Microsoft Windows (KB2564958) Security Update for Step By Step Interactive Training (KB898458) Security Update for Step By Step Interactive Training (KB923723) Security Update for Windows Internet Explorer 7 (KB928090) Security Update for Windows Internet Explorer 7 (KB929969) Security Update for Windows Internet Explorer 7 (KB931768) Security Update for Windows Internet Explorer 7 (KB933566) Security Update for Windows Internet Explorer 7 (KB937143) Security Update for Windows Internet Explorer 7 (KB938127) Security Update for Windows Internet Explorer 7 (KB939653) Security Update for Windows Internet Explorer 7 (KB942615) Security Update for Windows Internet Explorer 7 (KB944533) Security Update for Windows Internet Explorer 7 (KB950759) Security Update for Windows Internet Explorer 7 (KB953838) Security Update for Windows Internet Explorer 7 (KB956390) Security Update for Windows Internet Explorer 7 (KB958215) Security Update for Windows Internet Explorer 7 (KB960714) Security Update for Windows Internet Explorer 7 (KB961260) Security Update for Windows Internet Explorer 7 (KB963027) Security Update for Windows Internet Explorer 8 (KB2510531) Security Update for Windows Internet Explorer 8 (KB2544521) Security Update for Windows Internet Explorer 8 (KB2559049) Security Update for Windows Internet Explorer 8 (KB2586448) Security Update for Windows Internet Explorer 8 (KB969897) Security Update for Windows Internet Explorer 8 (KB971961) Security Update for Windows Internet Explorer 8 (KB972260) Security Update for Windows Internet Explorer 8 (KB974455) Security Update for Windows Internet Explorer 8 (KB976325) Security Update for Windows Internet Explorer 8 (KB978207) Security Update for Windows Internet Explorer 8 (KB981332) Security Update for Windows Internet Explorer 8 (KB982381) Security Update for Windows Media Player (KB2378111) Security Update for Windows Media Player (KB911564) Security Update for Windows Media Player (KB952069) Security Update for Windows Media Player (KB954155) Security Update for Windows Media Player (KB968816) Security Update for Windows Media Player (KB973540) Security Update for Windows Media Player (KB975558) Security Update for Windows Media Player (KB978695) Security Update for Windows Media Player 10 (KB911565) Security Update for Windows Media Player 10 (KB917734) Security Update for Windows Media Player 10 (KB936782) Security Update for Windows Media Player 11 (KB936782) Security Update for Windows Media Player 11 (KB954154) Security Update for Windows XP (KB2079403) Security Update for Windows XP (KB2115168) Security Update for Windows XP (KB2124261) Security Update for Windows XP (KB2229593) Security Update for Windows XP (KB2290570) Security Update for Windows XP (KB2296011) Security Update for Windows XP (KB2347290) Security Update for Windows XP (KB2360937) Security Update for Windows XP (KB2387149) Security Update for Windows XP (KB2393802) Security Update for Windows XP (KB2412687) Security Update for Windows XP (KB2419632) Security Update for Windows XP (KB2423089) Security Update for Windows XP (KB2440591) Security Update for Windows XP (KB2443105) Security Update for Windows XP (KB2476490) Security Update for Windows XP (KB2478960) Security Update for Windows XP (KB2478971) Security Update for Windows XP (KB2479943) Security Update for Windows XP (KB2481109) Security Update for Windows XP (KB2483185) Security Update for Windows XP (KB2485663) Security Update for Windows XP (KB2491683) Security Update for Windows XP (KB2503665) Security Update for Windows XP (KB2506212) Security Update for Windows XP (KB2507618) Security Update for Windows XP (KB2507938) Security Update for Windows XP (KB2508272) Security Update for Windows XP (KB2508429) Security Update for Windows XP (KB2509553) Security Update for Windows XP (KB2535512) Security Update for Windows XP (KB2536276-v2) Security Update for Windows XP (KB2544893) Security Update for Windows XP (KB2555917) Security Update for Windows XP (KB2562937) Security Update for Windows XP (KB2566454) Security Update for Windows XP (KB2567053) Security Update for Windows XP (KB2567680) Security Update for Windows XP (KB2570222) Security Update for Windows XP (KB2570947) Security Update for Windows XP (KB2592799) Security Update for Windows XP (KB923561) Security Update for Windows XP (KB938464) Security Update for Windows XP (KB941569) Security Update for Windows XP (KB946648) Security Update for Windows XP (KB950760) Security Update for Windows XP (KB950762) Security Update for Windows XP (KB950974) Security Update for Windows XP (KB951066) Security Update for Windows XP (KB951376-v2) Security Update for Windows XP (KB951376) Security Update for Windows XP (KB951698) Security Update for Windows XP (KB951748) Security Update for Windows XP (KB952004) Security Update for Windows XP (KB952954) Security Update for Windows XP (KB953155) Security Update for Windows XP (KB953839) Security Update for Windows XP (KB954211) Security Update for Windows XP (KB954459) Security Update for Windows XP (KB954600) Security Update for Windows XP (KB955069) Security Update for Windows XP (KB956391) Security Update for Windows XP (KB956572) Security Update for Windows XP (KB956744) Security Update for Windows XP (KB956802) Security Update for Windows XP (KB956803) Security Update for Windows XP (KB956841) Security Update for Windows XP (KB956844) Security Update for Windows XP (KB957095) Security Update for Windows XP (KB957097) Security Update for Windows XP (KB958644) Security Update for Windows XP (KB958687) Security Update for Windows XP (KB958690) Security Update for Windows XP (KB958869) Security Update for Windows XP (KB959426) Security Update for Windows XP (KB960225) Security Update for Windows XP (KB960715) Security Update for Windows XP (KB960803) Security Update for Windows XP (KB960859) Security Update for Windows XP (KB961371) Security Update for Windows XP (KB961373) Security Update for Windows XP (KB961501) Security Update for Windows XP (KB968537) Security Update for Windows XP (KB969059) Security Update for Windows XP (KB969898) Security Update for Windows XP (KB969947) Security Update for Windows XP (KB970238) Security Update for Windows XP (KB970430) Security Update for Windows XP (KB970483) Security Update for Windows XP (KB971468) Security Update for Windows XP (KB971486) Security Update for Windows XP (KB971557) Security Update for Windows XP (KB971633) Security Update for Windows XP (KB971657) Security Update for Windows XP (KB972270) Security Update for Windows XP (KB973346) Security Update for Windows XP (KB973354) Security Update for Windows XP (KB973507) Security Update for Windows XP (KB973525) Security Update for Windows XP (KB973869) Security Update for Windows XP (KB973904) Security Update for Windows XP (KB974112) Security Update for Windows XP (KB974318) Security Update for Windows XP (KB974392) Security Update for Windows XP (KB974571) Security Update for Windows XP (KB975025) Security Update for Windows XP (KB975467) Security Update for Windows XP (KB975560) Security Update for Windows XP (KB975561) Security Update for Windows XP (KB975562) Security Update for Windows XP (KB975713) Security Update for Windows XP (KB976323) Security Update for Windows XP (KB977165) Security Update for Windows XP (KB977816) Security Update for Windows XP (KB977914) Security Update for Windows XP (KB978037) Security Update for Windows XP (KB978251) Security Update for Windows XP (KB978262) Security Update for Windows XP (KB978338) Security Update for Windows XP (KB978542) Security Update for Windows XP (KB978601) Security Update for Windows XP (KB978706) Security Update for Windows XP (KB979309) Security Update for Windows XP (KB979482) Security Update for Windows XP (KB979559) Security Update for Windows XP (KB979683) Security Update for Windows XP (KB979687) Security Update for Windows XP (KB980195) Security Update for Windows XP (KB980218) Security Update for Windows XP (KB980232) Security Update for Windows XP (KB980436) Security Update for Windows XP (KB981322) Security Update for Windows XP (KB981997) Security Update for Windows XP (KB982132) Security Update for Windows XP (KB982665) Shockwave Shop for HP Supplies Skype™ 4.2 SmartWebPrinting SolutionCenter Sonic Audio module Sonic DLA Sonic MyDVD LE Sonic RecordNow Copy Sonic RecordNow Data Sonic Update Manager SonicStage 3.2 Sony Media Manager for PSP 2.5 SPORE™ Spybot - Search & Destroy Spybot - Search & Destroy 1.5.2.20 Status Toolbox TrayApp Uninstall_ImageJ Update for Microsoft .NET Framework 3.5 SP1 (KB963707) Update for Windows Internet Explorer 8 (KB971180) Update for Windows Internet Explorer 8 (KB976662) Update for Windows Internet Explorer 8 (KB976749) Update for Windows Internet Explorer 8 (KB980182) Update for Windows XP (KB2345886) Update for Windows XP (KB2541763) Update for Windows XP (KB2616676-v2) Update for Windows XP (KB951072-v2) Update for Windows XP (KB951978) Update for Windows XP (KB955759) Update for Windows XP (KB955839) Update for Windows XP (KB967715) Update for Windows XP (KB968389) Update for Windows XP (KB971029) Update for Windows XP (KB971737) Update for Windows XP (KB973687) Update for Windows XP (KB973815) VBA (2627.01) Viewpoint Manager (Remove Only) Viewpoint Media Player Visual C++ 2008 x86 Runtime - (v9.0.30729) Visual C++ 2008 x86 Runtime - v9.0.30729.01 Visual Studio .NET Professional 2003 - English Visual Studio.NET Baseline - English VST Bridge 1.1 Webcam 1200 WebCyberCoach 3.2 Dell WebFldrs XP WebReg Windows 7 USB/DVD Download Tool Windows Genuine Advantage Notifications (KB905474) Windows Genuine Advantage v1.3.0254.0 Windows Genuine Advantage Validation Tool (KB892130) Windows Installer Clean Up Windows Internet Explorer 7 Windows Internet Explorer 8 Windows Media Connect Windows Media Format 11 runtime Windows Media Format SDK Hotfix - KB891122 Windows Media Player 10 Windows Media Player 11 Windows Presentation Foundation Windows Rights Management Client Backwards Compatibility SP2 Windows Rights Management Client with Service Pack 2 Windows XP Service Pack 3 Works Upgrade X-Win32 9.5 XML Paper Specification Shared Components Pack 1.0 Yahoo! Toolbar . ==== Event Viewer Messages From Past Week ======== . 11/5/2011 9:21:23 PM, error: DCOM [10005] - DCOM got error "%1084" attempting to start the service netman with arguments "" in order to run the server: {BA126AD1-2166-11D1-B1D0-00805FC1270E} 11/5/2011 9:13:28 PM, error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: IntelIde 11/5/2011 7:04:03 PM, error: DCOM [10005] - DCOM got error "%1084" attempting to start the service StiSvc with arguments "" in order to run the server: {A1F4E726-8CF1-11D1-BF92-0060081ED811} 11/5/2011 6:50:29 PM, error: DCOM [10005] - DCOM got error "%1084" attempting to start the service netman with arguments "" in order to run the server: {BA126AE5-2166-11D1-B1D0-00805FC1270E} 11/5/2011 6:45:20 PM, error: DCOM [10005] - DCOM got error "%1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF} 11/5/2011 6:45:11 PM, error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: AFD APPDRV avgio avipbb Fips intelppm IPSec MRxSmb NetBIOS NetBT RasAcd Rdbss ssmdrv Tcpip Tosrfcom WS2IFSL 11/5/2011 6:45:11 PM, error: Service Control Manager [7001] - The World Wide Web Publishing service depends on the IIS Admin service which failed to start because of the following error: The dependency service or group failed to start. 11/5/2011 6:45:11 PM, error: Service Control Manager [7001] - The TCP/IP NetBIOS Helper service depends on the AFD service which failed to start because of the following error: A device attached to the system is not functioning. 11/5/2011 6:45:11 PM, error: Service Control Manager [7001] - The Simple Mail Transfer Protocol (SMTP) service depends on the IIS Admin service which failed to start because of the following error: The dependency service or group failed to start. 11/5/2011 6:45:11 PM, error: Service Control Manager [7001] - The IPSEC Services service depends on the IPSEC driver service which failed to start because of the following error: A device attached to the system is not functioning. 11/5/2011 6:45:11 PM, error: Service Control Manager [7001] - The DNS Client service depends on the TCP/IP Protocol Driver service which failed to start because of the following error: A device attached to the system is not functioning. 11/5/2011 6:45:11 PM, error: Service Control Manager [7001] - The DHCP Client service depends on the NetBios over Tcpip service which failed to start because of the following error: A device attached to the system is not functioning. 11/5/2011 6:45:11 PM, error: Service Control Manager [7001] - The Bonjour Service service depends on the TCP/IP Protocol Driver service which failed to start because of the following error: A device attached to the system is not functioning. 11/5/2011 6:45:11 PM, error: Service Control Manager [7001] - The Apple Mobile Device service depends on the TCP/IP Protocol Driver service which failed to start because of the following error: A device attached to the system is not functioning. 11/5/2011 6:37:57 PM, error: Service Control Manager [7001] - The Windows Media Player Network Sharing Service service depends on the Universal Plug and Play Device Host service which failed to start because of the following error: The operation completed successfully. 11/5/2011 11:12:33 PM, error: atapi [9] - The device, \Device\Ide\IdePort0, did not respond within the timeout period. 10/31/2011 11:44:43 AM, error: PSched [14103] - QoS [Adapter {EAF7F0E4-9631-4C8C-BE54-9A60AE92AF3B}]: The netcard driver failed the query for OID_GEN_LINK_SPEED. . ==== End Of File ===========================