. UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG. IF REQUESTED, ZIP IT UP & ATTACH IT . DDS (Ver_2011-06-12.02) . Microsoft Windows XP Professional Boot Device: \Device\HarddiskVolume1 Install Date: 12/03/2008 17:57:48 System Uptime: 14/06/2011 19:40:29 (2 hours ago) . Motherboard: TOSHIBA | | Portable PC Processor: Intel(R) Core(TM)2 Duo CPU T7300 @ 2.00GHz | uFC-PGA Socket | 1994/200mhz . ==== Disk Partitions ========================= . C: is FIXED (NTFS) - 112 GiB total, 26.804 GiB free. D: is CDROM (UDF) . ==== Disabled Device Manager Items ============= . Class GUID: {4D36E972-E325-11CE-BFC1-08002BE10318} Description: Cisco Systems VPN Adapter Device ID: ROOT\NET\0000 Manufacturer: Cisco Systems Name: Cisco Systems VPN Adapter PNP Device ID: ROOT\NET\0000 Service: CVirtA . ==== System Restore Points =================== . RP467: 19/03/2011 12:39:12 - System Checkpoint RP468: 20/03/2011 19:12:50 - System Checkpoint RP469: 21/03/2011 20:04:33 - System Checkpoint RP470: 23/03/2011 23:08:42 - Software Distribution Service 3.0 RP471: 25/03/2011 19:03:09 - System Checkpoint RP472: 27/03/2011 19:59:58 - System Checkpoint RP473: 31/03/2011 21:11:59 - System Checkpoint RP474: 02/04/2011 11:33:42 - System Checkpoint RP475: 03/04/2011 17:13:03 - System Checkpoint RP476: 09/04/2011 16:06:37 - System Checkpoint RP477: 10/04/2011 18:02:00 - System Checkpoint RP478: 12/04/2011 19:59:09 - System Checkpoint RP479: 13/04/2011 21:56:52 - System Checkpoint RP480: 14/04/2011 22:23:15 - System Checkpoint RP481: 15/04/2011 19:12:44 - Software Distribution Service 3.0 RP482: 17/04/2011 17:45:10 - System Checkpoint RP483: 20/04/2011 22:51:30 - System Checkpoint RP484: 26/04/2011 23:21:41 - Software Distribution Service 3.0 RP485: 27/04/2011 16:00:17 - Software Distribution Service 3.0 RP486: 04/05/2011 21:09:01 - System Checkpoint RP487: 06/05/2011 22:34:08 - System Checkpoint RP488: 08/05/2011 12:03:10 - System Checkpoint RP489: 09/05/2011 22:28:24 - System Checkpoint RP490: 11/05/2011 23:16:45 - Software Distribution Service 3.0 RP491: 14/05/2011 05:42:32 - System Checkpoint RP492: 15/05/2011 11:32:59 - System Checkpoint RP493: 17/05/2011 21:36:38 - System Checkpoint RP494: 19/05/2011 21:17:33 - System Checkpoint RP495: 21/05/2011 22:36:53 - System Checkpoint RP496: 24/05/2011 22:33:15 - System Checkpoint RP497: 02/06/2011 21:18:17 - System Checkpoint RP498: 05/06/2011 00:28:15 - Software Distribution Service 3.0 RP499: 07/06/2011 19:58:55 - System Checkpoint RP500: 09/06/2011 07:25:02 - System Checkpoint RP501: 11/06/2011 09:38:26 - System Checkpoint RP502: 11/06/2011 20:38:00 - Installed HiJackThis RP503: 12/06/2011 00:36:41 - Software Distribution Service 3.0 RP504: 13/06/2011 21:50:13 - System Checkpoint . ==== Installed Programs ====================== . A-PDF Merger 4.7 ABBYY FineReader 6.0 Sprint Ad-Aware Adobe AIR Adobe Flash Player 10 ActiveX Adobe Flash Player 10 Plugin Adobe Reader 9.4.3 Adobe® Photoshop® Album Starter Edition 3.2 AiO_Scan_CDA AiOSoftwareNPI ALPS Touch Pad Driver Apple Application Support Apple Mobile Device Support Apple Software Update Audacity 1.3.12 (Unicode) Bluetooth Stack for Windows by Toshiba Bonjour BufferChm CD/DVD Drive Acoustic Silencer Cisco Systems VPN Client 5.0.02.0090 Compatibility Pack for the 2007 Office system CP_Package_Variety1 CP_Package_Variety2 CP_Package_Variety3 Critical Update for Windows Media Player 11 (KB959772) CustomerResearchQFolder Destinations DeviceManagementQFolder DivX Setup DocProc EndNote 9.0.1 Volume License Edition EndNote Web Epson Copy Utility 3.5 Epson Event Manager EPSON PERFECTION V30_V300 PHOTO Manual EPSON Scan eSupportQFolder F300 F300_Help F300Trb Facebook Plug-In Fax_CDA FilmOn HDi Player FinePixViewer Ver.3.2 FUJIFILM USB Driver Google Chrome Google Toolbar for Firefox Google Update Helper Google Updater Graboid Video 2.06 High Definition Audio Driver Package - KB888111 HiJackThis Hotfix for Microsoft .NET Framework 3.0 (KB932471) Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595) Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484) Hotfix for Windows Internet Explorer 7 (KB947864) Hotfix for Windows Media Format 11 SDK (KB929399) Hotfix for Windows Media Player 11 (KB939683) Hotfix for Windows XP (KB2158563) Hotfix for Windows XP (KB2443685) Hotfix for Windows XP (KB952287) Hotfix for Windows XP (KB954550-v5) Hotfix for Windows XP (KB954708) Hotfix for Windows XP (KB961118) Hotfix for Windows XP (KB970653-v3) Hotfix for Windows XP (KB976002-v5) Hotfix for Windows XP (KB976098-v2) Hotfix for Windows XP (KB979306) Hotfix for Windows XP (KB981793) HP Driver Diagnostics HP Extended Capabilities 6.1 HP Imaging Device Functions 6.1 HP Photosmart Essential HP Print Diagnostic Utility HP Product Assistant HP PSC & OfficeJet 6.1.A HP Solution Center and Imaging Support Tools 6.1 HP Update HPProductAssistant ImageMixer VCD for FinePix Intel(R) Active Management Technology Device Software Intel(R) Management Engine Interface Intel(R) Matrix Storage Manager Intel(R) Network Connections Drivers InterVideo WinDVD for TOSHIBA iTunes J2SE Runtime Environment 5.0 Update 6 Java(TM) SE Runtime Environment 6 Junk Mail filter update Live 8.0.4 Macromedia Flash Player Malwarebytes' Anti-Malware version 1.51.0.1200 MarketResearch Microsoft .NET Framework 1.1 Microsoft .NET Framework 1.1 Security Update (KB2416447) Microsoft .NET Framework 1.1 Security Update (KB979906) Microsoft .NET Framework 2.0 Service Pack 2 Microsoft .NET Framework 3.0 Service Pack 2 Microsoft .NET Framework 3.5 SP1 Microsoft Application Error Reporting Microsoft Base Smart Card Cryptographic Service Provider Package Microsoft Choice Guard Microsoft Compression Client Pack 1.0 for Windows XP Microsoft Internationalized Domain Names Mitigation APIs Microsoft National Language Support Downlevel APIs Microsoft Office 2003 Web Components Microsoft Office 2007 Primary Interop Assemblies Microsoft Office Live Add-in 1.3 Microsoft Office Outlook Connector Microsoft Office Professional Edition 2003 Microsoft Office Small Business Connectivity Components Microsoft Outlook Personal Folders Backup Microsoft Search Enhancement Pack Microsoft Silverlight Microsoft SQL Server 2005 Compact Edition [ENU] Microsoft SQL Server Native Client Microsoft SQL Server Setup Support Files (English) Microsoft SQL Server VSS Writer Microsoft Sync Framework Runtime Native v1.0 (x86) Microsoft Sync Framework Services Native v1.0 (x86) Microsoft User-Mode Driver Framework Feature Pack 1.0 Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148 Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 Mozilla Firefox (3.5.7) MSVCRT MSXML 4.0 SP2 (KB927978) MSXML 4.0 SP2 (KB936181) MSXML 4.0 SP2 (KB954430) MSXML 4.0 SP2 (KB973688) MSXML 6 Service Pack 2 (KB954459) NewCopy_CDA NICI (Shared) U.S./Worldwide (128 bit) (2.7.0-2) NMAS Challenge Response Method NMAS Client Norton Security Scan Novell Client for Windows NVIDIA Drivers Odyssey Odyssey ICW Plugin v1.2 OGA Notifier 2.0.0048.0 PDFCreator ProductContextNPI Protector Suite 5.4 Quantity One QuickTime Readme RealNetworks - Microsoft Visual C++ 2008 Runtime RealPlayer Realtek High Definition Audio Driver RealUpgrade 1.1 Reference Manager 10 ResearchSoft Direct Export Helper RTCA Software 1.0 Samsung Master Scan ScannerCopy Security Update for CAPICOM (KB931906) Security Update for Microsoft .NET Framework 3.5 SP1 (KB2416473) Security Update for Step By Step Interactive Training (KB898458) Security Update for Step By Step Interactive Training (KB923723) Security Update for Windows Internet Explorer 7 (KB938127) Security Update for Windows Internet Explorer 7 (KB944533) Security Update for Windows Internet Explorer 7 (KB950759) Security Update for Windows Internet Explorer 7 (KB953838) Security Update for Windows Internet Explorer 7 (KB956390) Security Update for Windows Internet Explorer 7 (KB958215) Security Update for Windows Internet Explorer 7 (KB960714) Security Update for Windows Internet Explorer 7 (KB961260) Security Update for Windows Internet Explorer 7 (KB963027) Security Update for Windows Internet Explorer 7 (KB969897) Security Update for Windows Internet Explorer 7 (KB972260) Security Update for Windows Internet Explorer 8 (KB2183461) Security Update for Windows Internet Explorer 8 (KB2360131) Security Update for Windows Internet Explorer 8 (KB2416400) Security Update for Windows Internet Explorer 8 (KB2482017) Security Update for Windows Internet Explorer 8 (KB2497640) Security Update for Windows Internet Explorer 8 (KB2510531) Security Update for Windows Internet Explorer 8 (KB971961) Security Update for Windows Internet Explorer 8 (KB972260) Security Update for Windows Internet Explorer 8 (KB974455) Security Update for Windows Internet Explorer 8 (KB976325) Security Update for Windows Internet Explorer 8 (KB978207) Security Update for Windows Internet Explorer 8 (KB981332) Security Update for Windows Internet Explorer 8 (KB982381) Security Update for Windows Media Player (KB2378111) Security Update for Windows Media Player (KB911564) Security Update for Windows Media Player (KB952069) Security Update for Windows Media Player (KB954155) Security Update for Windows Media Player (KB968816) Security Update for Windows Media Player (KB973540) Security Update for Windows Media Player (KB975558) Security Update for Windows Media Player (KB978695) Security Update for Windows Media Player 10 (KB917734) Security Update for Windows Media Player 11 (KB936782) Security Update for Windows Media Player 11 (KB954154) Security Update for Windows Media Player 6.4 (KB925398) Security Update for Windows XP (KB2079403) Security Update for Windows XP (KB2115168) Security Update for Windows XP (KB2121546) Security Update for Windows XP (KB2160329) Security Update for Windows XP (KB2229593) Security Update for Windows XP (KB2259922) Security Update for Windows XP (KB2279986) Security Update for Windows XP (KB2286198) Security Update for Windows XP (KB2296011) Security Update for Windows XP (KB2296199) Security Update for Windows XP (KB2347290) Security Update for Windows XP (KB2360937) Security Update for Windows XP (KB2387149) Security Update for Windows XP (KB2393802) Security Update for Windows XP (KB2412687) Security Update for Windows XP (KB2419632) Security Update for Windows XP (KB2423089) Security Update for Windows XP (KB2436673) Security Update for Windows XP (KB2440591) Security Update for Windows XP (KB2443105) Security Update for Windows XP (KB2476687) Security Update for Windows XP (KB2478960) Security Update for Windows XP (KB2478971) Security Update for Windows XP (KB2479628) Security Update for Windows XP (KB2479943) Security Update for Windows XP (KB2481109) Security Update for Windows XP (KB2483185) Security Update for Windows XP (KB2485376) Security Update for Windows XP (KB2485663) Security Update for Windows XP (KB2503658) Security Update for Windows XP (KB2506212) Security Update for Windows XP (KB2506223) Security Update for Windows XP (KB2507618) Security Update for Windows XP (KB2508272) Security Update for Windows XP (KB2508429) Security Update for Windows XP (KB2509553) Security Update for Windows XP (KB2511455) Security Update for Windows XP (KB2524375) Security Update for Windows XP (KB923561) Security Update for Windows XP (KB923689) Security Update for Windows XP (KB938464-v2) Security Update for Windows XP (KB938464) Security Update for Windows XP (KB941569) Security Update for Windows XP (KB946648) Security Update for Windows XP (KB950760) Security Update for Windows XP (KB950762) Security Update for Windows XP (KB950974) Security Update for Windows XP (KB951066) Security Update for Windows XP (KB951376-v2) Security Update for Windows XP (KB951376) Security Update for Windows XP (KB951698) Security Update for Windows XP (KB951748) Security Update for Windows XP (KB952004) Security Update for Windows XP (KB952954) Security Update for Windows XP (KB953839) Security Update for Windows XP (KB954211) Security Update for Windows XP (KB954459) Security Update for Windows XP (KB954600) Security Update for Windows XP (KB955069) Security Update for Windows XP (KB956391) Security Update for Windows XP (KB956572) Security Update for Windows XP (KB956744) Security Update for Windows XP (KB956802) Security Update for Windows XP (KB956803) Security Update for Windows XP (KB956841) Security Update for Windows XP (KB956844) Security Update for Windows XP (KB957095) Security Update for Windows XP (KB957097) Security Update for Windows XP (KB958644) Security Update for Windows XP (KB958687) Security Update for Windows XP (KB958690) Security Update for Windows XP (KB958869) Security Update for Windows XP (KB959426) Security Update for Windows XP (KB960225) Security Update for Windows XP (KB960715) Security Update for Windows XP (KB960803) Security Update for Windows XP (KB960859) Security Update for Windows XP (KB961371) Security Update for Windows XP (KB961373) Security Update for Windows XP (KB961501) Security Update for Windows XP (KB968537) Security Update for Windows XP (KB969059) Security Update for Windows XP (KB969898) Security Update for Windows XP (KB969947) Security Update for Windows XP (KB970238) Security Update for Windows XP (KB970430) Security Update for Windows XP (KB971468) Security Update for Windows XP (KB971486) Security Update for Windows XP (KB971557) Security Update for Windows XP (KB971633) Security Update for Windows XP (KB971657) Security Update for Windows XP (KB972270) Security Update for Windows XP (KB973346) Security Update for Windows XP (KB973354) Security Update for Windows XP (KB973507) Security Update for Windows XP (KB973525) Security Update for Windows XP (KB973869) Security Update for Windows XP (KB973904) Security Update for Windows XP (KB974112) Security Update for Windows XP (KB974318) Security Update for Windows XP (KB974392) Security Update for Windows XP (KB974571) Security Update for Windows XP (KB975025) Security Update for Windows XP (KB975467) Security Update for Windows XP (KB975560) Security Update for Windows XP (KB975561) Security Update for Windows XP (KB975562) Security Update for Windows XP (KB975713) Security Update for Windows XP (KB977165) Security Update for Windows XP (KB977816) Security Update for Windows XP (KB977914) Security Update for Windows XP (KB978037) Security Update for Windows XP (KB978251) Security Update for Windows XP (KB978262) Security Update for Windows XP (KB978338) Security Update for Windows XP (KB978542) Security Update for Windows XP (KB978601) Security Update for Windows XP (KB978706) Security Update for Windows XP (KB979309) Security Update for Windows XP (KB979482) Security Update for Windows XP (KB979559) Security Update for Windows XP (KB979683) Security Update for Windows XP (KB979687) Security Update for Windows XP (KB980195) Security Update for Windows XP (KB980218) Security Update for Windows XP (KB980232) Security Update for Windows XP (KB980436) Security Update for Windows XP (KB981322) Security Update for Windows XP (KB981852) Security Update for Windows XP (KB981957) Security Update for Windows XP (KB981997) Security Update for Windows XP (KB982132) Security Update for Windows XP (KB982214) Security Update for Windows XP (KB982665) Security Update for Windows XP (KB982802) Segoe UI Skype Toolbars Skype™ 5.3 SolutionCenter Sophos Anti-Rootkit 1.3.1 Sophos Anti-Virus Sophos AutoUpdate SoulSeek 157 NS 13e Spotify Spybot - Search & Destroy Spyware Doctor 6.0 Status StuffIt 7.0 SUMOsp 2.0.4 SUPERAntiSpyware Toolbox TOSHIBA Assist TOSHIBA ConfigFree TOSHIBA Controls TOSHIBA Direct Disc Writer TOSHIBA Disc Creator TOSHIBA Display Devices Change Utility TOSHIBA Dual Pointing Device Utility TOSHIBA HDD Protection TOSHIBA Hotkey Utility for Display Devices TOSHIBA Manuals TOSHIBA Mic Effect TOSHIBA Mobile Extension3 Toshiba Online Product Information TOSHIBA Password Utility TOSHIBA PC Diagnostic Tool TOSHIBA Power Saver TOSHIBA SD Memory Boot Utility TOSHIBA SD Memory Utilities TOSHIBA Security Assist TOSHIBA Software Modem TOSHIBA Utilities TOSHIBA Wireless Key Logon TOSHIBA Zooming Utility TrayApp Uninstall for TOSHIBA Mobile Extension3 Unload Update for Microsoft .NET Framework 3.5 SP1 (KB963707) Update for Windows Internet Explorer 8 (KB972636) Update for Windows Internet Explorer 8 (KB976662) Update for Windows Internet Explorer 8 (KB976749) Update for Windows Internet Explorer 8 (KB980182) Update for Windows XP (KB2141007) Update for Windows XP (KB2345886) Update for Windows XP (KB2467659) Update for Windows XP (KB951072-v2) Update for Windows XP (KB951978) Update for Windows XP (KB955759) Update for Windows XP (KB955839) Update for Windows XP (KB961503) Update for Windows XP (KB967715) Update for Windows XP (KB968389) Update for Windows XP (KB971029) Update for Windows XP (KB971737) Update for Windows XP (KB973687) Update for Windows XP (KB973815) VC80CRTRedist - 8.0.50727.4053 WebFldrs XP WebReg Windows Genuine Advantage Notifications (KB905474) Windows Genuine Advantage Validation Tool (KB892130) Windows Imaging Component Windows Internet Explorer 7 Windows Internet Explorer 8 Windows Live Call Windows Live Communications Platform Windows Live Essentials Windows Live Family Safety Windows Live Mail Windows Live Messenger Windows Live OneCare safety scanner Windows Live Photo Gallery Windows Live Sign-in Assistant Windows Live Sync Windows Live Toolbar Windows Live Upload Tool Windows Live Writer Windows Media Format 11 runtime Windows Media Format SDK Hotfix - KB891122 Windows Media Player 11 Windows Presentation Foundation Windows XP Service Pack 3 Wireless Hotkey XML Paper Specification Shared Components Pack 1.0 ZipCentral 4.01 . ==== Event Viewer Messages From Past Week ======== . 14/06/2011 18:26:25, error: Service Control Manager [7011] - Timeout (30000 milliseconds) waiting for a transaction response from the stisvc service. 11/06/2011 12:34:00, error: Dhcp [1001] - Your computer was not assigned an address from the network (by the DHCP Server) for the Network Card with network address 0013E885BC0F. The following error occurred: The operation was canceled by the user. . Your computer will continue to try and obtain an address on its own from the network address (DHCP) server. 11/06/2011 12:18:01, error: SideBySide [59] - Resolve Partial Assembly failed for Microsoft.VC80.MFCLOC. Reference error message: The referenced assembly is not installed on your system. . 11/06/2011 12:18:01, error: SideBySide [59] - Generate Activation Context failed for C:\WINDOWS\WinSxS\x86_Microsoft.VC80.MFC_1fc8b3b9a1e18e3b_8.0.50727.91_x-ww_decbdf0c\MFC80.DLL. Reference error message: The operation completed successfully. . 11/06/2011 12:18:01, error: SideBySide [32] - Dependent Assembly Microsoft.VC80.MFCLOC could not be found and Last Error was The referenced assembly is not installed on your system. 11/06/2011 12:09:38, error: Service Control Manager [7000] - The Intel(R) Active Management Technology System Status Service service failed to start due to the following error: The system cannot find the file specified. 11/06/2011 12:09:05, error: Dhcp [1002] - The IP address lease 192.168.1.65 for the Network Card with network address 0013E885BC0F has been denied by the DHCP server 0.0.0.0 (The DHCP Server sent a DHCPNACK message). 07/06/2011 18:55:15, error: Service Control Manager [7009] - Timeout (30000 milliseconds) waiting for the iPod Service service to connect. 07/06/2011 18:55:15, error: Service Control Manager [7000] - The iPod Service service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion. 07/06/2011 18:55:15, error: DCOM [10005] - DCOM got error "%1053" attempting to start the service iPod Service with arguments "" in order to run the server: {063D34A4-BF84-4B8D-B699-E8CA06504DDE} . ==== End Of File ===========================