UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG. IF REQUESTED, ZIP IT UP & ATTACH IT DDS (Ver_09-09-29.01) Microsoft Windows XP Home Edition Boot Device: \Device\HarddiskVolume1 Install Date: 11/23/2009 1:23:11 PM System Uptime: 12/26/2009 6:50:24 AM (3 hours ago) Motherboard: Dell Computer Corp. | | Processor: Intel(R) Pentium(R) 4 CPU 2.26GHz | Microprocessor | 2258/533mhz ==== Disk Partitions ========================= A: is Removable C: is FIXED (NTFS) - 149 GiB total, 135.603 GiB free. D: is FIXED (NTFS) - 28 GiB total, 17.381 GiB free. E: is CDROM () F: is Removable G: is CDROM () ==== Disabled Device Manager Items ============= Class GUID: {4D36E972-E325-11CE-BFC1-08002BE10318} Description: Intel(R) PRO/1000 MT Network Connection Device ID: PCI\VEN_8086&DEV_100E&SUBSYS_002E1028&REV_02\4&3B1CAF2B&0&60F0 Manufacturer: Intel Name: Intel(R) PRO/1000 MT Network Connection PNP Device ID: PCI\VEN_8086&DEV_100E&SUBSYS_002E1028&REV_02\4&3B1CAF2B&0&60F0 Service: E1000 ==== System Restore Points =================== RP1: 12/19/2009 8:06:33 PM - System Checkpoint RP2: 12/20/2009 1:52:48 AM - Software Distribution Service 3.0 RP3: 12/20/2009 8:52:17 AM - Installed Adobe Reader 9. RP4: 12/21/2009 9:12:33 AM - System Checkpoint RP5: 12/21/2009 4:47:16 PM - Software Distribution Service 3.0 RP6: 12/22/2009 7:45:44 AM - Installed FW LiveUpdate RP7: 12/23/2009 8:07:41 AM - Installed Microsoft Tool Web Package : EXCTRLST.EXE RP8: 12/23/2009 8:09:17 AM - Removed Microsoft Tool Web Package : EXCTRLST.EXE RP9: 12/23/2009 8:09:41 AM - Installed Microsoft Tool Web Package : EXCTRLST.EXE RP10: 12/23/2009 8:21:23 AM - Installed Microsoft Bootvis RP11: 12/24/2009 9:38:51 AM - System Checkpoint RP12: 12/24/2009 1:31:07 PM - Installed Safari RP13: 12/24/2009 3:05:35 PM - Removed Safari RP14: 12/24/2009 3:08:54 PM - Installed Safari RP15: 12/25/2009 12:00:15 AM - Software Distribution Service 3.0 RP16: 12/26/2009 7:19:09 AM - System Checkpoint ==== Installed Programs ====================== 2007 Microsoft Office Suite Service Pack 2 (SP2) 7-Zip 4.57 Acrobat.com Adobe AIR Adobe Flash Player 10 ActiveX Adobe Flash Player 10 Plugin Adobe Reader 9.2 Adobe® Photoshop® Album Starter Edition 3.2 AI RoboForm (All Users) AnyDVD Apple Application Support Apple Software Update avast! Antivirus Bonjour Canon CanoScan Toolbox 4.9 Canon ScanGear Starter CCleaner Classic Menu for Office CloneDVD2 DVD Profiler Version 3.5.1 Epson Print CD EPSON Printer Software EPSON Web-To-Page FaxTools Free Registry Defrag FW LiveUpdate HiJackThis HijackThis 2.0.2 Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595) Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484) Hotfix for Windows Media Format 11 SDK (KB929399) Hotfix for Windows Media Player 11 (KB939683) Hotfix for Windows XP (KB915800-v4) Hotfix for Windows XP (KB915865) Hotfix for Windows XP (KB952287) Hotfix for Windows XP (KB954550-v5) Hotfix for Windows XP (KB961118) Hotfix for Windows XP (KB970653-v3) Hotfix for Windows XP (KB976098-v2) ImgBurn Intel(R) PRO Ethernet Adapter and Software Java(TM) 6 Update 17 Logitech MouseWare 9.79.1 Malwarebytes' Anti-Malware Microsoft .NET Framework 1.1 Microsoft .NET Framework 1.1 Security Update (KB953297) Microsoft .NET Framework 2.0 Service Pack 2 Microsoft .NET Framework 3.0 Service Pack 2 Microsoft .NET Framework 3.5 SP1 Microsoft Bootvis Microsoft Compression Client Pack 1.0 for Windows XP Microsoft Internationalized Domain Names Mitigation APIs Microsoft National Language Support Downlevel APIs Microsoft Office Access MUI (English) 2007 Microsoft Office Access Setup Metadata MUI (English) 2007 Microsoft Office Enterprise 2007 Microsoft Office Excel MUI (English) 2007 Microsoft Office Groove MUI (English) 2007 Microsoft Office Groove Setup Metadata MUI (English) 2007 Microsoft Office InfoPath MUI (English) 2007 Microsoft Office OneNote MUI (English) 2007 Microsoft Office Outlook MUI (English) 2007 Microsoft Office PowerPoint MUI (English) 2007 Microsoft Office Proof (English) 2007 Microsoft Office Proof (French) 2007 Microsoft Office Proof (Spanish) 2007 Microsoft Office Proofing (English) 2007 Microsoft Office Publisher MUI (English) 2007 Microsoft Office Shared MUI (English) 2007 Microsoft Office Shared Setup Metadata MUI (English) 2007 Microsoft Office Word MUI (English) 2007 Microsoft Silverlight Microsoft Software Update for Web Folders (English) 12 Microsoft Tool Web Package : EXCTRLST.EXE Microsoft User-Mode Driver Framework Feature Pack 1.0 Microsoft Visual C++ 2005 Redistributable Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148 Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 Mozilla Firefox (3.5.6) MSXML 4.0 SP2 (KB954430) MSXML 4.0 SP2 (KB973688) NVIDIA Drivers ODF Add-in for Microsoft Office Photo DVD Maker Professional 7.97 Picasa 3 Quicken 2004 RegistryDefense Safari ScanSoft OmniPage 15.0 ScanSoft PDF Converter 3.0 ScanSoft PDF Create 3.0 Security Update for 2007 Microsoft Office System (KB969559) Security Update for 2007 Microsoft Office System (KB973704) Security Update for CAPICOM (KB931906) Security Update for Microsoft Office Excel 2007 (KB973593) Security Update for Microsoft Office Outlook 2007 (KB972363) Security Update for Microsoft Office PowerPoint 2007 (KB957789) Security Update for Microsoft Office Publisher 2007 (KB969693) Security Update for Microsoft Office system 2007 (972581) Security Update for Microsoft Office system 2007 (KB969613) Security Update for Microsoft Office system 2007 (KB974234) Security Update for Microsoft Office Visio Viewer 2007 (KB973709) Security Update for Windows Internet Explorer 7 (KB938127-v2) Security Update for Windows Internet Explorer 7 (KB976325) Security Update for Windows Internet Explorer 8 (KB971961) Security Update for Windows Internet Explorer 8 (KB976325) Security Update for Windows Media Player (KB952069) Security Update for Windows Media Player (KB954155) Security Update for Windows Media Player (KB968816) Security Update for Windows Media Player (KB973540) Security Update for Windows Media Player 11 (KB954154) Security Update for Windows Search 4 - KB963093 Security Update for Windows XP (KB923561) Security Update for Windows XP (KB923789) Security Update for Windows XP (KB941569) Security Update for Windows XP (KB946648) Security Update for Windows XP (KB950762) Security Update for Windows XP (KB950974) Security Update for Windows XP (KB951066) Security Update for Windows XP (KB951376-v2) Security Update for Windows XP (KB951748) Security Update for Windows XP (KB952004) Security Update for Windows XP (KB952954) Security Update for Windows XP (KB954459) Security Update for Windows XP (KB955069) Security Update for Windows XP (KB956572) Security Update for Windows XP (KB956744) Security Update for Windows XP (KB956802) Security Update for Windows XP (KB956803) Security Update for Windows XP (KB956844) Security Update for Windows XP (KB957097) Security Update for Windows XP (KB958644) Security Update for Windows XP (KB958687) Security Update for Windows XP (KB958869) Security Update for Windows XP (KB959426) Security Update for Windows XP (KB960225) Security Update for Windows XP (KB960803) Security Update for Windows XP (KB960859) Security Update for Windows XP (KB961371-v2) Security Update for Windows XP (KB961501) Security Update for Windows XP (KB969059) Security Update for Windows XP (KB969947) Security Update for Windows XP (KB970238) Security Update for Windows XP (KB970430) Security Update for Windows XP (KB971486) Security Update for Windows XP (KB971557) Security Update for Windows XP (KB971633) Security Update for Windows XP (KB971657) Security Update for Windows XP (KB971961) Security Update for Windows XP (KB973354) Security Update for Windows XP (KB973507) Security Update for Windows XP (KB973525) Security Update for Windows XP (KB973869) Security Update for Windows XP (KB973904) Security Update for Windows XP (KB974112) Security Update for Windows XP (KB974318) Security Update for Windows XP (KB974392) Security Update for Windows XP (KB974455) Security Update for Windows XP (KB974571) Security Update for Windows XP (KB975025) Security Update for Windows XP (KB975467) Smart Defrag SoundMAX Spell Checker For OE 2.1 SpywareBlaster 4.2 TClockEx The Weather Channel Toolbar Trogladite Software SendTo 1.6 Update for 2007 Microsoft Office System (KB967642) Update for Microsoft .NET Framework 3.5 SP1 (KB963707) Update for Microsoft Office 2007 Help for Common Features (KB963673) Update for Microsoft Office Access 2007 Help (KB963663) Update for Microsoft Office Excel 2007 Help (KB963678) Update for Microsoft Office InfoPath 2007 (KB976416) Update for Microsoft Office Infopath 2007 Help (KB963662) Update for Microsoft Office OneNote 2007 Help (KB963670) Update for Microsoft Office Powerpoint 2007 Help (KB963669) Update for Microsoft Office Publisher 2007 Help (KB963667) Update for Microsoft Office Script Editor Help (KB963671) Update for Microsoft Office Word 2007 (KB974561) Update for Microsoft Office Word 2007 Help (KB963665) Update for Microsoft Windows (KB971513) Update for Outlook 2007 Junk Email Filter (kb976884) Update for Windows Internet Explorer 8 (KB975364) Update for Windows XP (KB951978) Update for Windows XP (KB955759) Update for Windows XP (KB967715) Update for Windows XP (KB968389) Update for Windows XP (KB971737) Update for Windows XP (KB973687) Update for Windows XP (KB973815) Visual C++ 2008 x86 Runtime - (v9.0.30729) Visual C++ 2008 x86 Runtime - v9.0.30729.01 WebFldrs XP Webshots Desktop Windows Defender Windows Genuine Advantage Validation Tool (KB892130) Windows Internet Explorer 8 Windows Live ID Sign-in Assistant Windows Media Format 11 runtime Windows Media Player 11 Windows Search 4.0 Windows XP Service Pack 3 WinZip 11.1 ==== Event Viewer Messages From Past Week ======== 12/25/2009 3:28:34 PM, error: DCOM [10005] - DCOM got error "%1084" attempting to start the service StiSvc with arguments "" in order to run the server: {A1F4E726-8CF1-11D1-BF92-0060081ED811} 12/25/2009 3:28:09 PM, error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: Aavmker4 AFD aswSP aswTdi ElbyCDIO Fips intelppm IPSec MRxSmb NetBIOS NetBT RasAcd Rdbss Tcpip 12/25/2009 3:28:09 PM, error: Service Control Manager [7001] - The TCP/IP NetBIOS Helper service depends on the AFD service which failed to start because of the following error: A device attached to the system is not functioning. 12/25/2009 3:28:09 PM, error: Service Control Manager [7001] - The IPSEC Services service depends on the IPSEC driver service which failed to start because of the following error: A device attached to the system is not functioning. 12/25/2009 3:28:09 PM, error: Service Control Manager [7001] - The DNS Client service depends on the TCP/IP Protocol Driver service which failed to start because of the following error: A device attached to the system is not functioning. 12/25/2009 3:28:09 PM, error: Service Control Manager [7001] - The DHCP Client service depends on the NetBios over Tcpip service which failed to start because of the following error: A device attached to the system is not functioning. 12/25/2009 3:28:09 PM, error: Service Control Manager [7001] - The Bonjour Service service depends on the TCP/IP Protocol Driver service which failed to start because of the following error: A device attached to the system is not functioning. 12/25/2009 3:27:32 PM, error: DCOM [10005] - DCOM got error "%1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF} 12/24/2009 3:06:16 PM, error: Service Control Manager [7023] - The Application Management service terminated with the following error: The specified module could not be found. 12/23/2009 5:34:23 AM, error: Service Control Manager [7009] - Timeout (30000 milliseconds) waiting for the Windows Search service to connect. 12/23/2009 5:34:23 AM, error: Service Control Manager [7000] - The Windows Search service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion. 12/22/2009 7:32:48 AM, error: Server [2505] - The server could not bind to the transport \Device\NetBT_Tcpip_{75515E52-5D31-43AB-B8D9-D41383D8457D} because another computer on the network has the same name. The server could not start. 12/20/2009 3:57:24 PM, error: Dhcp [1002] - The IP address lease 192.168.1.100 for the Network Card with network address 0050047ACBEB has been denied by the DHCP server 192.168.1.1 (The DHCP Server sent a DHCPNACK message). 12/19/2009 8:53:07 AM, error: Dhcp [1002] - The IP address lease 192.168.1.101 for the Network Card with network address 0050047ACBEB has been denied by the DHCP server 192.168.1.1 (The DHCP Server sent a DHCPNACK message). 12/19/2009 6:08:06 PM, error: Service Control Manager [7023] - The Application Management service terminated with the following error: The system cannot find the file specified. 12/19/2009 6:05:43 PM, error: Service Control Manager [7000] - The mrtRate service failed to start due to the following error: The system cannot find the file specified. 12/19/2009 4:12:22 AM, information: Windows File Protection [64017] - Windows File Protection file scan completed successfully. 12/19/2009 4:00:00 AM, information: Windows File Protection [64016] - Windows File Protection file scan was started. ==== End Of File ===========================