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Malwarebytes freezes during removal

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Malwarebytes freezes during removal

Unread postby FrustratedEric » September 30th, 2010, 3:40 am

Hello

As my username may indicate, I am very frustrated. My computer has been running sluggishly recently, so I naturally suspected an infection of some sort. I ran malwarebytes' full scan, and discovered 13 infected files. When I went to remove them, malwarebytes froze. I then discovered that no only was malwarebytes frozen, my entire computer was frozen and I was unable to do anything else, which I could only resolve by rebooting my computer. Of course, by rebooting, malwarebytes lost the scan information and I couldn't go back and remove those infected files. After scanning it again, the computer froze again.

Now, I've managed to get some temporary performance out of my computer by seeking out and shutting down the processes of these files from my task manager, enough so that I could get online and ask you experts: What is wrong here? And how can I fix it?
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Re: Malwarebytes freezes during removal

Unread postby Wingman » September 30th, 2010, 2:52 pm

By posting just a description of your problems it is likely that your topic will be passed by and you will not receive the help you're looking for.
We need to know what's running on your computer so that we can provide the appropriate instructions.

May I draw your attention to THIS topic, which you should have read, that tells you what we need you to post, so that we can help you.

This thread will now be closed.

If you still need help, please start a new thread an include:
  • A HijackThis log.
  • An Uninstall list.
  • Details of the problems you're experiencing.
If for any reason you can't run HijackThis, please let us know in your post.
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