2 second delay when typing

[robb2010]

I got an email from a friend a couple weeks ago with a link in it that I clicked on. It took me to some obscure website and I imediately exited. The next day I got another email from this friend saying her email had been hijacked by a virus and it was sending out links which if clicked on gave you a virus. Since then, I've been getting sporatic periods where my keyboard will lag and the mouse will act funny. I did a Windows live scan and it found 2 threats that it said it was unable to remove. Here's my log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 1:48:08 PM, on 8/26/2010
Platform: Unknown Windows (WinNT 6.01.3504)
MSIE: Internet Explorer v8.00 (8.00.7600.16385)
Boot mode: Normal

Running processes:
C:\Windows\system32\taskhost.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\taskeng.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\HP\HP Software Update\hpwuSchd2.exe
C:\Program Files\HP\QuickPlay\QPService.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\BillP Studios\WinPatrol\WinPatrol.exe
C:\Program Files\Hewlett-Packard\HP Advisor\HPAdvisor.exe
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE= ... on&pf=cnnb
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.hp.com/svs/rdr?TYPE= ... on&pf=cnnb
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE= ... on&pf=cnnb
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.hp.com/svs/rdr?TYPE= ... on&pf=cnnb
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O4 - HKLM\..\Run: [SynTPEnh] %ProgramFiles%\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [UpdateLBPShortCut] "C:\Program Files\CyberLink\LabelPrint\MUITransfer\MUIStartMenu.exe" "C:\Program Files\CyberLink\LabelPrint" UpdateWithCreateOnce "Software\CyberLink\LabelPrint\2.5"
O4 - HKLM\..\Run: [UpdateP2GoShortCut] "C:\Program Files\CyberLink\Power2Go\MUITransfer\MUIStartMenu.exe" "C:\Program Files\CyberLink\Power2Go" UpdateWithCreateOnce "SOFTWARE\CyberLink\Power2Go\6.0"
O4 - HKLM\..\Run: [WirelessAssistant] C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
O4 - HKLM\..\Run: [QPService] "C:\Program Files\HP\QuickPlay\QPService.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [WinPatrol] C:\Program Files\BillP Studios\WinPatrol\winpatrol.exe -expressboot
O4 - HKCU\..\Run: [HPADVISOR] C:\Program Files\Hewlett-Packard\HP Advisor\HPAdvisor.exe autorun=AUTORUN
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search && Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\avlibrary.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\avlibrary.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\avlibrary.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\avlibrary.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\avlibrary.dll
O13 - Gopher Prefix:
O16 - DPF: {3860DD98-0549-4D50-AA72-5D17D200EE10} (Windows Live OneCare safety scanner control) - http://cdn.scan.onecare.live.com/resour ... cctrl2.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL

--
End of file - 5379 bytes



Here is my uninstall list:

µTorrent
Acrobat.com
Acrobat.com
ActiveCheck component for HP Active Support Library
Adobe AIR
Adobe AIR
Adobe Flash Player 10 ActiveX
Adobe Flash Player 10 Plugin
Adobe Reader 9.3
Adobe Shockwave Player
Apple Application Support
Apple Mobile Device Support
Apple Software Update
Atheros Driver Installation Program
AVS Update Manager 1.0
AVS Video Converter 6
AVS4YOU Software Navigator 1.3
BitPim 1.0.7
Bonjour
Browntech Image Plugin 2.02
CCleaner
CyberLink YouCam
CyberLink YouCam
ESU for Microsoft Vista
Excel Adapter v1.0
ffdshow (remove only)
FMS
Google Chrome
Google Earth
Google Update Helper
HDAUDIO Soft Data Fax Modem with SmartCP
Hide The IP 2010
Hide The IP 2010
HiJackThis
HijackThis 2.0.2
HP Advisor
HP Customer Experience Enhancements
HP Doc Viewer
HP DVD Play 3.7
HP Games
HP Quick Launch Buttons
HP Support Assistant
HP Total Care Setup
HP Update
HP User Guides 0118
HP Wireless Assistant
HPAsset component for HP Active Support Library
HPNetworkAssistant
Intel(R) Graphics Media Accelerator Driver
Java(TM) 6 Update 17
Java(TM) 6 Update 7
Junk Mail filter update
LabelPrint
LabelPrint
LightScribe System Software 1.14.17.1
Malwarebytes' Anti-Malware
Microsoft Choice Guard
Microsoft Flight Simulator 2004 A Century of Flight
Microsoft Office Professional Edition 2003
Microsoft Silverlight
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Works
Mozilla Firefox (3.6.6)
MSVCRT
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
muvee Reveal
Norton Internet Security
OGA Notifier 2.0.0048.0
Parallel Port Joystick
Power2Go
Power2Go
QLBCASL
QuickTime
RealFlight G3 R/C Simulator
Realtek 8169 8168 8101E 8102E Ethernet Driver
Realtek USB 2.0 Card Reader
SANYO USB Modem SY03 Software
Skype™ 4.1
Sprint Mobile Broadband
Spybot - Search & Destroy
Synaptics Pointing Device Driver
System Requirements Lab
TBS WMP Plug-in
VLC media player 0.9.2
Windows Live Call
Windows Live Communications Platform
Windows Live Essentials
Windows Live Essentials
Windows Live Mail
Windows Live Messenger
Windows Live OneCare safety scanner
Windows Live OneCare safety scanner
Windows Live Photo Gallery
Windows Live Sign-in Assistant
Windows Live Sync
Windows Live Upload Tool
Windows Media Player Firefox Plugin
WinPatrol
Yahoo! Messenger

[askey127]

robb2010,
-----------------------------------------------
Please Note Our Policy on the Use of P2P (Person to Person / Peer to Peer) file sharing programs
It is posted here: http://malwareremoval.com/forum/viewtopic.php?f=11&t=33112
As a condition of receiving our help, I have included the P2P program utorrent in the removal instructions below, so we are not wasting our time.
If you have used this, you can be fairly confident this is a contributing reason your computer is infected

It's really important, if you value your PC at all, to stay away from P2P file sharing programs, like utorrent, Bittorrent, Azureus, Limewire, Vuze, Shareaza, Bitlord.
Criminals have "planted" thousands upon thousands of infections in the "free" shared files. Some of the recent infections can turn your machine into a doorstop.
It's also very important to avoid any "cracks" or "Keygens" that allow unauthorized use of programs. Besides being illegal, these files also are loaded with "planted" malware.
------------------------------------------------
Remove Programs Using Control Panel
From Start, Control Panel, click on Uninstall a program under the Programs heading.
Right click each Entry, as follows, one by one, if it exists, choose Uninstall/Change, and give permission to Continue:
µTorrent
HijackThis 2.0.2
Java(TM) 6 Update 17
Java(TM) 6 Update 7
Take extra care in answering questions posed by any Uninstaller.
-----------------------------------------------
Download and Install the Newest Version of HiJackThis
The Downloads for HiJackThis 2.0.4 are here: http://free.antivirus.com/hijackthis/

• Choose the Installer version and save to your Desktop. It will be named HiJackThis.msi.
• For XP, Double Click, (or for Vista/Win7, Right click and choose "Run as administrator") to install it.
• By default it will install to C:\Program Files\Trend Micro\HijackThis .
• Click on Install.
• It will create a HijackThis icon on the desktop.
• Once installed, it will launch Hijackthis.
• Click on the Do a system scan and save a logfile button. It will scan and a text log file will open in notepad.
• Make sure Notepad's Format Menu has Word Wrap Unchecked.
• Copy/Paste the entire log to your next reply please.
• No matter what it says in the QuickStart Guide or elsewhere, DON'T USE the "ANALYZE THIS" button.
  Its Findings can be Dangerous for your machine.
• Please Don't have Hijackthis fix anything yet.
  Most of what it is in the log are legitimate entries, necessary for the operation of your computer.

-----------------------------------------------------------
Retrieve the List of Installed programs Using HJT
Open HijackThis, click Open The Misc Tools Section. Then scroll down the list if you need to, click Open Uninstall Manager and Save List...
The List of installed programs will automatically be saved as uninstall_list.txt in your HiJackThis folder.
In addition, the list opens in Notepad so you can also save as another name in another location if you wish.
Please paste the contents into your next reply.

So we are looking for the new HiJackThis log, and the installed programs list. Use separate replies if you prefer.
Can you tell me the exact version of Windows you have? Is it a Windows 7 Starter edition?
askey127

[robb2010]

Thanks for the reply Askey. I am running Windows Home Premium Version 6.1. My computer originally came with Vista and this was the free upgrade that they provided when it became available.

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 3:07:46 PM, on 8/29/2010
Platform: Windows 7 (WinNT 6.00.3504)
MSIE: Internet Explorer v8.00 (8.00.7600.16385)
Boot mode: Normal

Running processes:
C:\Windows\system32\taskhost.exe
C:\Windows\system32\userinit.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\HP\HP Software Update\hpwuSchd2.exe
C:\Program Files\HP\QuickPlay\QPService.exe
C:\Program Files\BillP Studios\WinPatrol\WinPatrol.exe
C:\Program Files\Hewlett-Packard\HP Advisor\HPAdvisor.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE= ... on&pf=cnnb
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.hp.com/svs/rdr?TYPE= ... on&pf=cnnb
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE= ... on&pf=cnnb
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.hp.com/svs/rdr?TYPE= ... on&pf=cnnb
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll (file missing)
O4 - HKLM\..\Run: [SynTPEnh] %ProgramFiles%\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [UpdateLBPShortCut] "C:\Program Files\CyberLink\LabelPrint\MUITransfer\MUIStartMenu.exe" "C:\Program Files\CyberLink\LabelPrint" UpdateWithCreateOnce "Software\CyberLink\LabelPrint\2.5"
O4 - HKLM\..\Run: [UpdateP2GoShortCut] "C:\Program Files\CyberLink\Power2Go\MUITransfer\MUIStartMenu.exe" "C:\Program Files\CyberLink\Power2Go" UpdateWithCreateOnce "SOFTWARE\CyberLink\Power2Go\6.0"
O4 - HKLM\..\Run: [WirelessAssistant] C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
O4 - HKLM\..\Run: [QPService] "C:\Program Files\HP\QuickPlay\QPService.exe"
O4 - HKLM\..\Run: [WinPatrol] C:\Program Files\BillP Studios\WinPatrol\winpatrol.exe -expressboot
O4 - HKCU\..\Run: [HPADVISOR] C:\Program Files\Hewlett-Packard\HP Advisor\HPAdvisor.exe autorun=AUTORUN
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search && Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O16 - DPF: {3860DD98-0549-4D50-AA72-5D17D200EE10} (Windows Live OneCare safety scanner control) - http://cdn.scan.onecare.live.com/resour ... cctrl2.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL

--
End of file - 4777 bytes

Acrobat.com
Acrobat.com
ActiveCheck component for HP Active Support Library
Adobe AIR
Adobe AIR
Adobe Flash Player 10 ActiveX
Adobe Flash Player 10 Plugin
Adobe Shockwave Player
Apple Application Support
Apple Mobile Device Support
Apple Software Update
Atheros Driver Installation Program
AVS Update Manager 1.0
AVS Video Converter 6
AVS4YOU Software Navigator 1.3
BitPim 1.0.7
Bonjour
Browntech Image Plugin 2.02
CCleaner
CyberLink YouCam
CyberLink YouCam
ESU for Microsoft Vista
Excel Adapter v1.0
ffdshow (remove only)
FMS
Google Chrome
Google Earth
Google Update Helper
HDAUDIO Soft Data Fax Modem with SmartCP
HiJackThis
HP Advisor
HP Customer Experience Enhancements
HP Doc Viewer
HP DVD Play 3.7
HP Games
HP Quick Launch Buttons
HP Support Assistant
HP Total Care Setup
HP Update
HP User Guides 0118
HP Wireless Assistant
HPAsset component for HP Active Support Library
HPNetworkAssistant
Intel(R) Graphics Media Accelerator Driver
Junk Mail filter update
LabelPrint
LabelPrint
LightScribe System Software 1.14.17.1
Malwarebytes' Anti-Malware
Microsoft Choice Guard
Microsoft Flight Simulator 2004 A Century of Flight
Microsoft Office Professional Edition 2003
Microsoft Silverlight
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Works
Mozilla Firefox (3.6.6)
MSVCRT
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
muvee Reveal
Norton Internet Security
OGA Notifier 2.0.0048.0
Parallel Port Joystick
Power2Go
Power2Go
QLBCASL
QuickTime
RealFlight G3 R/C Simulator
Realtek 8169 8168 8101E 8102E Ethernet Driver
Realtek USB 2.0 Card Reader
SANYO USB Modem SY03 Software
Skype™ 4.1
Sprint Mobile Broadband
Spybot - Search & Destroy
Synaptics Pointing Device Driver
System Requirements Lab
TBS WMP Plug-in
VLC media player 0.9.2
Windows Live Call
Windows Live Communications Platform
Windows Live Essentials
Windows Live Essentials
Windows Live Mail
Windows Live Messenger
Windows Live OneCare safety scanner
Windows Live OneCare safety scanner
Windows Live Photo Gallery
Windows Live Sign-in Assistant
Windows Live Sync
Windows Live Upload Tool
Windows Media Player Firefox Plugin
WinPatrol
Yahoo! Messenger

[robb2010]

typo on the version. I have Windows 7 version 6.1

[askey127]

robb2010,
-----------------------------------------------------------
Your Norton Internet Security is not running.
If it's just a trial, or it's not paid for, or you don't want it, proceed as follows:

Remove Programs Using Control Panel
From Start, Control Panel, click on Uninstall a program under the Programs heading.
Right click each Entry, as follows, one by one, if it exists, choose Uninstall/Change, and give permission to Continue:

Norton Internet Security

Take extra care in answering questions posed by any Uninstaller.

Download a free AntiVirus Program
Download just one of these free anti-virus programs, update it and run a full scan. Have it fix anything it finds.
Consider this an Emergency until you complete it!

• Microsoft Security Essentials here: http://www.microsoft.com/security_essentials/
• AntiVir Free from here : http://www.softpedia.com/get/Antivirus/AntiVir-Personal-Edition.shtml
• Avast Home Edition from here : http://www.avast.com/eng/down_home.html

If you want to keep Norton Internet Security, make sure it is paid for, and updated. Then have it run a full scan and fix anything it finds.
-----------------------------------------------------------
Remove Registry items with HighjackThis. Start HijackThis. (Right-click and "Run as administrator")
Click Do System Scan Only. When the Scan is complete, Check the following entries:
(Some of these lines may be missing)
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE= ... on&pf=cnnb
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.hp.com/svs/rdr?TYPE= ... on&pf=cnnb
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE= ... on&pf=cnnb
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.hp.com/svs/rdr?TYPE= ... on&pf=cnnb
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)

Make sure Every other window except HJT is closed (No other tabs showing in the bottom tray), and Click Fix Checked
Click the "X" in the upper right corner of the HiJackThis window to close it.
----------------------------------------------
Run Temp File Cleaner
Download Temp File Cleaner and save it to your desktop.
Double click to run it. (Right click and Run as Administrator)
If you have a lot of junk files to remove, it could take a while, so please be patient and let it finish.
When it's done, if it asks to Reboot, choose to do so. This will remove files that could not be removed while Windows was running.
After Restart, log back in to your usual account.
-----------------------------------------------------------
Post a New HiJackThis Log
Start HijackThis (right-click and "Run as administrator")
Click Do System Scan and Save a Log File.
When the Scan is complete, select the whole log (Ctrl +A), copy (Ctrl+C) and paste (Ctrl+V) the log contents into a reply.
askey127

[robb2010]

I thought I uninstalled Norton. Although it shows up on my uninstalled list, it isn't available on the list when I go to uninstall programs in control panel. I've always found Norton to be very intrusive and difficult to remove, which is why I didn't take the free trial when I first got this computer. I am currently using Malwarebytes. I just did a quick scan with the current version and it didn't find anything. Do you recommend one of the 3 on your list over Malwarebytes?

Also, when I right click on Hijackthis, I don't get the option to "run as administrator". To run as administrator, I have to log out, then log back on in the administrator account, which I have available on my windows startup screen. Do you recommend having the admin account available as one of the users on start up? If someone hacks into my computer does this make it easier for them to access the administrator account?

I removed the registry items you indicated, downloaded and ran Temp File Cleaner. Here's the new Hijackthis log:

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 9:18:54 AM, on 8/30/2010
Platform: Windows 7 (WinNT 6.00.3504)
MSIE: Internet Explorer v8.00 (8.00.7600.16385)
Boot mode: Normal

Running processes:
C:\Windows\system32\taskhost.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\taskeng.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\HP\HP Software Update\hpwuSchd2.exe
C:\Program Files\HP\QuickPlay\QPService.exe
C:\Program Files\BillP Studios\WinPatrol\WinPatrol.exe
C:\Program Files\Hewlett-Packard\HP Advisor\HPAdvisor.exe
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\Program Files\Mozilla Firefox\firefox.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.hp.com/svs/rdr?TYPE= ... on&pf=cnnb
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O4 - HKLM\..\Run: [SynTPEnh] %ProgramFiles%\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [UpdateLBPShortCut] "C:\Program Files\CyberLink\LabelPrint\MUITransfer\MUIStartMenu.exe" "C:\Program Files\CyberLink\LabelPrint" UpdateWithCreateOnce "Software\CyberLink\LabelPrint\2.5"
O4 - HKLM\..\Run: [UpdateP2GoShortCut] "C:\Program Files\CyberLink\Power2Go\MUITransfer\MUIStartMenu.exe" "C:\Program Files\CyberLink\Power2Go" UpdateWithCreateOnce "SOFTWARE\CyberLink\Power2Go\6.0"
O4 - HKLM\..\Run: [WirelessAssistant] C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
O4 - HKLM\..\Run: [QPService] "C:\Program Files\HP\QuickPlay\QPService.exe"
O4 - HKLM\..\Run: [WinPatrol] C:\Program Files\BillP Studios\WinPatrol\winpatrol.exe -expressboot
O4 - HKLM\..\RunOnce: [NCInstallQueue] rundll32 netman.dll,ProcessQueue
O4 - HKCU\..\Run: [HPADVISOR] C:\Program Files\Hewlett-Packard\HP Advisor\HPAdvisor.exe autorun=AUTORUN
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search && Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O16 - DPF: {3860DD98-0549-4D50-AA72-5D17D200EE10} (Windows Live OneCare safety scanner control) - http://cdn.scan.onecare.live.com/resour ... cctrl2.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL

--
End of file - 4096 bytes

[askey127]

robb2010,
Malwarebytes Anti-Malware is an excellent anti-spyware program, but it is not a replacement for an Antivirus.
Keep the Malwarebytes program.
You need exactly ONE anti-spyware and ONE Anti-Virus program.

We will remove the leftover Norton stuff and install a new Anti-Virus program now.
---------------------------------------------
Symantec did not remove everything as it should. This is a common problem.
To completely remove Norton Antivirus, Download and Run the Norton Removal Tool for your version of Windows.
It will instruct you to save your installation key. Don't bother if you are not going to re-install Norton.
http://www.symantec.com/norton/support/kb/web_view.jsp?wv_type=public_web&docurl=20080710133834EN&ln=en_US
Perform the DownLoad for the Norton product you had and your version of Windows (download to your desktop as it says).
On your desktop, click on Norton Removal Tool and follow the instructions.
-----------------------------------------------------------
Download a free AntiVirus Program
Download just one of these free anti-virus programs, update it and run a full scan. Have it fix anything it finds.
Consider this an Emergency until you complete it!

• Microsoft Security Essentials here: http://www.microsoft.com/security_essentials/
• AntiVir Free from here : http://www.softpedia.com/get/Antivirus/AntiVir-Personal-Edition.shtml
• Avast Home Edition from here : http://www.avast.com/eng/down_home.html

-----------------------------------------------------------
Post a New HiJackThis Log
Start HijackThis (double-click in XP, or right-click and "Run as administrator" in Vista/Win7)
Click Do System Scan and Save a Log File.
When the Scan is complete, select the whole log (Ctrl +A), copy (Ctrl+C) and paste (Ctrl+V) the log contents into a reply.

askey127

[robb2010]

OK, did all that.

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 4:28:11 PM, on 8/30/2010
Platform: Windows 7 (WinNT 6.00.3504)
MSIE: Internet Explorer v8.00 (8.00.7600.16385)
Boot mode: Normal

Running processes:
C:\Windows\system32\taskhost.exe
C:\Windows\system32\userinit.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\HP\HP Software Update\hpwuSchd2.exe
C:\Program Files\HP\QuickPlay\QPService.exe
C:\Program Files\BillP Studios\WinPatrol\WinPatrol.exe
C:\Program Files\Microsoft Security Essentials\msseces.exe
C:\Program Files\Hewlett-Packard\HP Advisor\HPAdvisor.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.hp.com/svs/rdr?TYPE= ... on&pf=cnnb
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O4 - HKLM\..\Run: [SynTPEnh] %ProgramFiles%\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [UpdateLBPShortCut] "C:\Program Files\CyberLink\LabelPrint\MUITransfer\MUIStartMenu.exe" "C:\Program Files\CyberLink\LabelPrint" UpdateWithCreateOnce "Software\CyberLink\LabelPrint\2.5"
O4 - HKLM\..\Run: [UpdateP2GoShortCut] "C:\Program Files\CyberLink\Power2Go\MUITransfer\MUIStartMenu.exe" "C:\Program Files\CyberLink\Power2Go" UpdateWithCreateOnce "SOFTWARE\CyberLink\Power2Go\6.0"
O4 - HKLM\..\Run: [WirelessAssistant] C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
O4 - HKLM\..\Run: [QPService] "C:\Program Files\HP\QuickPlay\QPService.exe"
O4 - HKLM\..\Run: [WinPatrol] C:\Program Files\BillP Studios\WinPatrol\winpatrol.exe -expressboot
O4 - HKLM\..\Run: [MSSE] "c:\Program Files\Microsoft Security Essentials\msseces.exe" -hide -runkey
O4 - HKCU\..\Run: [HPADVISOR] C:\Program Files\Hewlett-Packard\HP Advisor\HPAdvisor.exe autorun=AUTORUN
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search && Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O16 - DPF: {3860DD98-0549-4D50-AA72-5D17D200EE10} (Windows Live OneCare safety scanner control) - http://cdn.scan.onecare.live.com/resour ... cctrl2.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL

--
End of file - 4172 bytes

[askey127]

robb2010,
------------------------------------------------------------
Download and Install the latest version of Java Runtime Environment from here : http://java.sun.com/javase/downloads/index.jsp, and install it to your computer.
In the first section on the page, labeled JDK 6 Update 21 (JDK or JRE), click on the button labeled Download JRE. Do NOT choose the button labeled "Download JDK".
Select the Platform Windows and check the box to agree to the license.
Choose the Windows Offline installation version and click on the link.
Download it, choose Save, and save it to your desktop.
Then doubleclick it on your desktop, (or right click and choose "Run as administrator") and it will install the newest version of Java for you to use.
You can then remove the Installer from your desktop.


Let's check whether you have any other leftover infected files or settings.
This scan can take a long time (hours), but it is very thorough. Please start it when you can let it finish.
It doesn't remove anything. The report, however, is very valuable.
-----------------------------------------------------
Run an Online Kaspersky WebScan

• Please go to Kaspersky website and perform an online antivirus scan.
• Read through the requirements and privacy statement and click on Accept button.
• It will start downloading and installing the scanner and virus definitions. You will be prompted to install an application from Kaspersky. Click Run.
• When the Program and Database downloads have finished, (may take a while), Click on My Computer under Scan.
• Once the scan is complete, it will display the results. Click on View Scan Report.
• You will see a list of infected items there. Click on Save Report As....
• Save this report to a convenient place. Change the Files of type to Text file (.txt) before clicking on the Save button.
• Please post the contents of this log in your next reply.

askey127

[robb2010]

I've tried running the Kapersky scan 3 times and each time I've gotten this message:


"Launch of the Java application is interrupted! Please establish an uninterrupted Internet connection for work with this program".

I have broadband cable received through a wireless router. Not sure what they are referring to.

[robb2010]

Finally got it to run... will post the results when scan is done.

[robb2010]

Ran Kapersky scan. In the morning when I got up it said scan complete with zero infections. When I clicked on "report" it just showed a blank page so there was nothing to copy.

[askey127]

robb2010,
I would say your machine is clean.
Is it running OK, with no adverse symptoms?
askey127

[robb2010]

Yes, the complaint of the keyboard and mouse delay no longer happens and my startup time is greatly reduced. Do you think this computer was infected with a virus or just leftover crap from other programs that were bogging it down?

Thanks very much for your help. It's good to know exactly what Malwarebytes was and wasn't doing, and that I'm no longer unprotected. MSE caught something this morning that I wouldn't otherwise have known about, by the way.

[askey127]

robb2010,
You had a lot of undesirable redirects (browser hacks), some obsolete vulnerable programs, and some Browser helpers that weren't "helping".
Now that you have those removed, and your Antivirus straightened out, you should be OK.
Be careful what you click on, and Good Luck !

askey127