Ive been dealing with VirusInfo forum so far and they have refered me to you to analyze my HijackThis log.
I use Windows Vista operating system and know I have a virus as I get new pages opening everytime I google something, ads and I cannot open attachments, when I download them, they all appear as 0 byte files. I use both Internet Explorer and Mozilla Firefox. I was using AVG anti-virus but it stopped working due to the virus and can not get any windows updates since Oct 2009.
Hoping you can help!
Thanks in advance!
Here is my log:
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 19:08:11, on 19/07/2010
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v7.00 (7.00.6001.18294)
Boot mode: Normal
Running processes:
C:\Windows\system32\taskeng.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\RtHDVCpl.exe
C:\Program Files\Adobe\Reader 9.0\Reader\reader_sl.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Windows\ehome\ehmsas.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Skype add-on (mastermind) - {22BF413B-C6D2-4d91-82A9-A0F997BA588C} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O2 - BHO: IEVkbdBHO - {59273AB4-E7D3-40F9-A1A8-6FA9CCA1862C} - C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 2010\ievkbd.dll
O2 - BHO: Windows Live Aplicación auxiliar de inicio de sesión - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.5.5126.1836\swg.dll
O2 - BHO: FDMIECookiesBHO Class - {CC59E0F9-7E43-44FA-9FAA-8377850BF205} - C:\Program Files\Free Download Manager\iefdm2.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: link filter bho - {E33CF602-D945-461A-83F0-819F76A199F8} - C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 2010\klwtbbho.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [AVP] "C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 2010\avp.exe"
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'SERVICIO LOCAL')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'SERVICIO LOCAL')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'Servicio de red')
O4 - .DEFAULT User Startup: TRDCReminder.lnk = C:\Program Files\Toshiba\TRDCReminder\TRDCReminder.exe (User 'Default user')
O4 - Startup: setup_9.0.0.722_01.02.2010_13-10.lnk = C:\Users\Andrea\Desktop\Virus Removal Tool1\setup_9.0.0.722_01.02.2010_13-10\startup.exe
O4 - Startup: setup_9.0.0.722_18.07.2010_15-25.lnk = C:\Users\Andrea\Desktop\Virus Removal Tool\setup_9.0.0.722_18.07.2010_15-25\startup.exe
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O8 - Extra context menu item: Descargar con Free Download Manager - file://C:\Program Files\Free Download Manager\dllink.htm
O8 - Extra context menu item: Descargar la selección con Free Download Manager - file://C:\Program Files\Free Download Manager\dlselected.htm
O8 - Extra context menu item: Descargar todo con Free Download Manager - file://C:\Program Files\Free Download Manager\dlall.htm
O8 - Extra context menu item: Descargar video con Free Download Manager - file://C:\Program Files\Free Download Manager\dlfvideo.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Google Sidewiki... - res://C:\Program Files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_89D8574934B26AC4.dll/cmsidewiki.html
O9 - Extra button: &Virtual keyboard - {4248FE82-7FCB-46AC-B270-339F08212110} - C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 2010\klwtbbho.dll
O9 - Extra button: (no name) - {5067A26B-1337-4436-8AFE-EE169C2DA79F} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O9 - Extra 'Tools' menuitem: Skype add-on for Internet Explorer - {5067A26B-1337-4436-8AFE-EE169C2DA79F} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O9 - Extra button: eBay - Compra, vende y diviértete - {76577871-04EC-495E-A12B-91F7C3600AFA} - http://rover.ebay.com/rover/1/1185-44560-9400-3/4 (file missing)
O9 - Extra button: Skype - {77BF5300-1474-4EC7-9980-D32B190E9B07} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O9 - Extra button: Amazon.co.uk - {8A918C1D-E123-4E36-B562-5C1519E434CE} - http://www.amazon.co.uk/exec/obidos/red ... &site=home (file missing)
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: URLs c&heck - {CCF151D8-D089-449F-A5A4-D9909053F20F} - C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 2010\klwtbbho.dll
O13 - Gopher Prefix:
O15 - Trusted Zone: http://www.fnmt.es
O15 - Trusted Zone: http://www.cert.fnmt.es
O15 - Trusted Zone: http://*.fnmt.es
O16 - DPF: {3860DD98-0549-4D50-AA72-5D17D200EE10} (Windows Live OneCare safety scanner control) - http://cdn.scan.onecare.live.com/resour ... cctrl2.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{074E2339-BA45-45DC-9E09-67E0A1D26FB6}: NameServer = 208.67.222.222,208.67.220.220
O17 - HKLM\System\CS1\Services\Tcpip\..\{074E2339-BA45-45DC-9E09-67E0A1D26FB6}: NameServer = 208.67.222.222,208.67.220.220
O17 - HKLM\System\CS2\Services\Tcpip\..\{074E2339-BA45-45DC-9E09-67E0A1D26FB6}: NameServer = 208.67.222.222,208.67.220.220
O17 - HKLM\System\CS4\Services\Tcpip\..\{074E2339-BA45-45DC-9E09-67E0A1D26FB6}: NameServer = 208.67.222.222,208.67.220.220
O17 - HKLM\System\CS5\Services\Tcpip\..\{074E2339-BA45-45DC-9E09-67E0A1D26FB6}: NameServer = 208.67.222.222,208.67.220.220
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O20 - AppInit_DLLs: AVGRSSTX.DLL C:\PROGRA~1\GOOGLE\GOOGLE~2\GOEC62~1.DLL,C:\PROGRA~1\KASPER~1\KASPER~1\mzvkbd3.dll
O23 - Service: Agere Modem Call Progress Audio (AgereModemAudio) - Agere Systems - C:\Windows\system32\agrsmsvc.exe
O23 - Service: Ati External Event Utility - ATI Technologies Inc. - C:\Windows\system32\Ati2evxx.exe
O23 - Service: Kaspersky Anti-Virus (AVP) - Kaspersky Lab - C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 2010\avp.exe
O23 - Service: ConfigFree Service - TOSHIBA CORPORATION - C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
O23 - Service: Administrador de Google Desktop 5.9.911.3589 (GoogleDesktopManager-110309-193829) - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
O23 - Service: Servicio Google Update (gupdate1c9ca831880e9f0) (gupdate1c9ca831880e9f0) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: PIXMA Extended Survey Program (IJPLMSVC) - Unknown owner - C:\Program Files\Canon\IJPLM\IJPLMSVC.EXE
O23 - Service: Nero BackItUp Scheduler 4.0 - Unknown owner - C:\Program Files\Common Files\Nero\Nero BackItUp 4\NBService.exe (file missing)
O23 - Service: ServiceLayer - Nokia. - C:\Program Files\Nokia\PC Connectivity Solution\ServiceLayer.exe
O23 - Service: SmartFaceVWatchSrv - Toshiba - C:\Program Files\Toshiba\SmartFaceV\SmartFaceVWatchSrv.exe
O23 - Service: Notebook Performance Tuning Service (TempoMonitoringService) - Toshiba Europe GmbH - C:\Program Files\Toshiba TEMPRO\TempoSVC.exe
O23 - Service: TOSHIBA Navi Support Service (TNaviSrv) - TOSHIBA Corporation - C:\Program Files\Toshiba\TOSHIBA DVD PLAYER\TNaviSrv.exe
O23 - Service: TOSHIBA Optical Disc Drive Service (TODDSrv) - TOSHIBA Corporation - C:\Windows\system32\TODDSrv.exe
O23 - Service: TOSHIBA Power Saver (TosCoSrv) - TOSHIBA Corporation - C:\Program Files\Toshiba\Power Saver\TosCoSrv.exe
O23 - Service: TOSHIBA SMART Log Service - TOSHIBA Corporation - C:\Program Files\TOSHIBA\SMARTLogService\TosIPCSrv.exe
O23 - Service: Ulead Burning Helper (UleadBurningHelper) - Ulead Systems, Inc. - C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe
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