excess commit charge causes(?) freeze while browsing

[afraker]

Hi - over the last week or so my PC (Dell, WinXP SP3) has been freezing because of what I think is a memory leak, browser hijack or other malware. No noticeable problems on startup; I start from a baseline of around 280M/2335 commit charge, with around 40 processes. I know the process # is a little high, but I've looked up all of them and they all seem to check out as at least non-malware; the Media Edition of Windows runs several extra processes, along with a couple of IPod processes, etc. CPU usage doesn't seem to be the issue - it spikes occasionally and momentarily to around 50% but no higher.

Opening a browser window or two takes me up to around 450M in commit charge (more for Firefox than IE). The problem is that eventually, especially if I stream audio or video but even usually if I don't, the commit charge begins to rise to the point that it exceeds 50-60% of capacity and eventually the browser shuts down or freezes, or the entire machine freezes. This happens with Firefox and IE. I haven't reconfigured my computer or changed any memory settings recently. Also have been having some occasionally patchy mouse response, especially when trying to highlight text - not sure if that's related or not. Multiple total scans with Malwarebytes and SuperAntiSpyware have turned up nothing more than some cookies that I deleted.

Here is my hijackthis log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 4:31:03 PM, on 12/8/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\ehome\ehtray.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\Dell Support Center\bin\sprtcmd.exe
C:\Program Files\Dell AIO Printer 946\dlcimon.exe
C:\WINDOWS\stsystra.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Digidesign\Drivers\MMERefresh.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\eHome\ehmsas.exe
C:\WINDOWS\system32\dlcicoms.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\system32\taskmgr.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R3 - URLSearchHook: (no name) - *{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)
R3 - URLSearchHook: (no name) - {A3BC75A2-1F87-4686-AA43-5347D756017C} - (no file)
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Program Files\Real\RealPlayer\rpbrowserrecordplugin.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - (no file)
O2 - BHO: (no name) - {A3BC75A2-1F87-4686-AA43-5347D756017C} - (no file)
O3 - Toolbar: (no name) - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - (no file)
O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [dscactivate] "C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe"
O4 - HKLM\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [DLCICATS] rundll32 C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\DLCItime.dll,_RunDLLEntry@16
O4 - HKLM\..\Run: [dlcimon.exe] "C:\Program Files\Dell AIO Printer 946\dlcimon.exe"
O4 - HKLM\..\Run: [SigmatelSysTrayApp] stsystra.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [DigidesignMMERefresh] C:\Program Files\Digidesign\Drivers\MMERefresh.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
O4 - HKCU\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Global Startup: Digital Line Detect.lnk = ?
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftup ... 5343854093
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} (get_atlcom Class) - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - (no file)
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.DLL
O20 - Winlogon Notify: avgrsstarter - avgrsstx.dll (file missing)
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: AVG Free8 E-mail Scanner (avg8emc) - Unknown owner - C:\PROGRA~1\AVG\AVG8\avgemc.exe (file missing)
O23 - Service: AVG Free8 WatchDog (avg8wd) - Unknown owner - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe (file missing)
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Digidesign MME Refresh Service (DigiRefresh) - Digidesign, A Division of Avid Technology, Inc. - C:\Program Files\Digidesign\Drivers\MMERefresh.exe
O23 - Service: digiSPTIService - Digidesign, A Division of Avid Technology, Inc. - C:\Program Files\Digidesign\Pro Tools\digiSPTIService.exe
O23 - Service: dlci_device - - C:\WINDOWS\system32\dlcicoms.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe

--
End of file - 7129 bytes

Please let me know what other information you need. Thank you so much for your help.
-Andrew

[MWR 3 day Mod]

Hi,

We are sorry to see your topic is over three days old and no one has yet been able to respond and offer help.

If you still require assistance, please post a link to your topic in our Waiting for help with malware removal? forum, and our staff will make an effort to assist you as promptly as possible. Only post a LINK to this topic, DO NOT post your DDS log!

Please do not reply to this topic.

If you haven't posted within two days in the "Waiting for help with malware removal?" forum, we will assume you have been able to get assistance in other ways and this topic will be closed.

[xixo_12]

Hello and Welcome to Malware Removal Forums.

• My name is xixo_12 and I will guide you to encounter the problem that you have now.
• We will work together and I need your attention to read all those instruction carefully.
• Refrain from running self fixes as this will hinder the malware removal process.
• You may wish to print them off or copy the instruction into Notepad.
• If you have any question please don't hesitate to ask.
• The instructions that I will give to you are specific to your current problem and shouldn't be used on other systems.
• If you are receiving help or have received help on this problem elsewhere, please let us know.
• Please post your replies to this thread only and keep interact with me until your computer is clean.

Everything I post to you will be review by MRU Teacher. This process will impact my response time to you. Be patient.
Please! If you need more time to do all the instructions, let me know before 72hours is done. Otherwise, your thread will be closed

Please make sure you have done your reading on this topic : How to get help at this forum

Next,
Uninstall List.

• Run the HiJack This.
• Click on Open the Misc Tools section button.
• Click on Misc Tools tab.
• Under the System tools, click on Open Uninstall Manager button.
• Find the Save list… button and save to the Desktop
• Copy the content and paste the uninstall list here.

Next,
Checklist.
Please post.

• Content of uninstall list.

[afraker]

Thank you for your reply. Here is the uninstall list:

ABBYY FineReader 6.0 Sprint
Adobe Acrobat 5.0
Adobe Download Manager
Adobe Flash Player 10 ActiveX
Adobe Flash Player 10 Plugin
Adobe Reader 8.1.6
Apple Application Support
Apple Mobile Device Support
Apple Software Update
Athlon 64 Processor Driver
Bonjour
Broadcom 440x 10/100 Integrated Controller
Broadcom 440x 10/100 Integrated Controller
Broadcom Management Programs
Cake Poker
Compatibility Pack for the 2007 Office system
Conexant D850 56K V.9x DFVc Modem
Dell AIO Printer 946
Dell Resource CD
Dell Support Center (Support Software)
Digidesign Pro Tools LE 7.0
Digidesign Shared Plug-Ins 7.0
Digital Line Detect
DivX Codec
DivX Converter
DivX Player
DivX Plus DirectShow Filters
DivX Web Player
ESPNMotion
Free Bomb Factory Plug-Ins 7.0
GemMaster Mystic
High Definition Audio Driver Package - KB835221
HijackThis 2.0.2
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
Hotfix for Windows Media Player 10 (KB903157)
Hotfix for Windows XP (KB952287)
Hotfix for Windows XP (KB961118)
Hotfix for Windows XP (KB970653-v3)
Hotfix for Windows XP (KB976098-v2)
InterLok Driver Kit
iTunes
Jasc Paint Shop Photo Album 5
Jasc Paint Shop Pro Studio, Dell Editon
Malwarebytes' Anti-Malware
Microsoft .NET Framework 1.0 Hotfix (KB953295)
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Security Update (KB953297)
Microsoft .NET Framework 2.0 Service Pack 2
Microsoft .NET Framework 3.0 Service Pack 2
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft National Language Support Downlevel APIs
Microsoft Office Small Business Edition 2003
Microsoft Silverlight
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2005 Redistributable
Mozilla Firefox (3.5.5)
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
NVIDIA Drivers
Otto
Print to Fax
QuickTime
RealPlayer
Security Update for Windows Internet Explorer 7 (KB938127-v2)
Security Update for Windows Internet Explorer 7 (KB956390)
Security Update for Windows Internet Explorer 7 (KB961260)
Security Update for Windows Internet Explorer 7 (KB963027)
Security Update for Windows Internet Explorer 7 (KB969897)
Security Update for Windows Internet Explorer 8 (KB971961)
Security Update for Windows Internet Explorer 8 (KB974455)
Security Update for Windows Internet Explorer 8 (KB976325)
Security Update for Windows Media Player (KB952069)
Security Update for Windows Media Player (KB954155)
Security Update for Windows Media Player (KB968816)
Security Update for Windows Media Player (KB973540)
Security Update for Windows Media Player 10 (KB936782)
Security Update for Windows XP (KB923561)
Security Update for Windows XP (KB938464)
Security Update for Windows XP (KB938464-v2)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB946648)
Security Update for Windows XP (KB950760)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB950974)
Security Update for Windows XP (KB951066)
Security Update for Windows XP (KB951376-v2)
Security Update for Windows XP (KB951698)
Security Update for Windows XP (KB951748)
Security Update for Windows XP (KB952004)
Security Update for Windows XP (KB952954)
Security Update for Windows XP (KB954211)
Security Update for Windows XP (KB954459)
Security Update for Windows XP (KB954600)
Security Update for Windows XP (KB955069)
Security Update for Windows XP (KB956572)
Security Update for Windows XP (KB956744)
Security Update for Windows XP (KB956802)
Security Update for Windows XP (KB956803)
Security Update for Windows XP (KB956841)
Security Update for Windows XP (KB956844)
Security Update for Windows XP (KB957097)
Security Update for Windows XP (KB958215)
Security Update for Windows XP (KB958644)
Security Update for Windows XP (KB958687)
Security Update for Windows XP (KB958690)
Security Update for Windows XP (KB958869)
Security Update for Windows XP (KB959426)
Security Update for Windows XP (KB960225)
Security Update for Windows XP (KB960714)
Security Update for Windows XP (KB960715)
Security Update for Windows XP (KB960803)
Security Update for Windows XP (KB960859)
Security Update for Windows XP (KB961371)
Security Update for Windows XP (KB961373)
Security Update for Windows XP (KB961501)
Security Update for Windows XP (KB968537)
Security Update for Windows XP (KB969059)
Security Update for Windows XP (KB969898)
Security Update for Windows XP (KB969947)
Security Update for Windows XP (KB970238)
Security Update for Windows XP (KB970430)
Security Update for Windows XP (KB971486)
Security Update for Windows XP (KB971557)
Security Update for Windows XP (KB971633)
Security Update for Windows XP (KB971657)
Security Update for Windows XP (KB973346)
Security Update for Windows XP (KB973354)
Security Update for Windows XP (KB973507)
Security Update for Windows XP (KB973525)
Security Update for Windows XP (KB973869)
Security Update for Windows XP (KB973904)
Security Update for Windows XP (KB974112)
Security Update for Windows XP (KB974318)
Security Update for Windows XP (KB974392)
Security Update for Windows XP (KB974571)
Security Update for Windows XP (KB975025)
Security Update for Windows XP (KB975467)
SigmaTel Audio
Softi FreeOCR
Sonic Encoders
Sound Blaster ADVANCED MB Drivers
SUPERAntiSpyware Free Edition
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Update for Windows Internet Explorer 8 (KB976749)
Update for Windows Media Player 10 (KB913800)
Update for Windows XP (KB951978)
Update for Windows XP (KB955839)
Update for Windows XP (KB967715)
Update for Windows XP (KB968389)
Update for Windows XP (KB971737)
Update for Windows XP (KB973687)
Update for Windows XP (KB973815)
Update Rollup 2 for Windows XP Media Center Edition 2005
VC80CRTRedist - 8.0.50727.762
Windows Internet Explorer 8
Windows Media Format Runtime
Windows Media Player Firefox Plugin
Windows XP Media Center Edition 2005 KB908250
Windows XP Media Center Edition 2005 KB973768
Windows XP Service Pack 3
WinRAR archiver

[xixo_12]

Hi,

***Important :

• You're advised to reply one log per post.
  Please have a look on the Checklist. area to know what is the logs that I'm looking for.
• While I am helping you with your computer, please don't Install, Uninstall, remove or change anything unless I ask.

First,
No Antivirus!

• Antivirus help you to give the maximum protection for the system.
• You are advice to have only ONE antivirus running on the system.
• Please consider one of this program and install it now:
  
  • Avast
  • AVG
  • AntiVir
  • Microsoft Security Essentials

Next,
Poker.

• A lot of poker programs are infected/can infect you with malware.
• I would advise you to go to Add/Remove programs and uninstall the following poker program(s):
  

  Cake Poker

• Here are links to some poker sites regarded as safe for your reference.
  
  • http://www.pokerstars.net/ - This is a free to use/play site with play money.
  • http://www.pokerstars.com/ - This is a free to use/play site with play money and real money.

Next,
Information - Adobe Acrobat (old version) as the Default PDF Reader.

• You can keep your Adobe Acrobat (Old version), but using it to open PDF files from the net is risky.
• I would like to remove all related registry that call the program to keep you in the secure environment.
• You can still use the Acrobat from Start > All Programs.
• Please use ONLY the latest Adobe Reader program as the default application on Internet PDF files.

Next,
Update Adobe Reader.
Any versions numbered lower than 9.2 should be replaced.

• Go HERE and click on AdbeRdr920_en_US.exe to download the latest version of Adobe Acrobat Reader.
• Save this file to your desktop and run it to install the latest version.

Next,
Reboot.

Next,
RSIT by random/random.
Please download from HERE and save to the desktop.

• Double-click on RSIT.exe to run the tool.
• Click Continue at the disclaimer screen.
• Once it finishes, two logs will open.
  
  • log.txt will be opened maximized
  • info.txt will be opened minimized
• Please post the contents of both logs in your next post.

***You can find manually the log at C:\rsit

Next,
GMER.
Please download from HERE and save to the desktop.

• Unzip/extract the file to its own folder.
• Disconnect from the Internet and close all running programs.
  There is a small chance this application may crash your computer so save any work you have open.
• Double-click on Gmer.exe to start the program.
• Allow the gmer.sys driver to load if asked.
• If it gives you a warning at program start about rootkit activity and asks if you want to run a scan,click NO.
• Click on >>> symbol and choose on the Rootkit tab.
• Look at the right hand side (under Files) and uncheck all drives with the exception of your C drive.
• Make sure all other boxes on the right of the screen are checked, EXCEPT for "Show All".
• Click on the Scan and wait for the scan to finish.
  Note: Before scanning, make sure all other running programs are closed and no other actions like a scheduled antivirus scan will occur while this scan completes. Also do not use your computer during the scan.
• When completed, click on the Copy button and right-click on your Desktop, choose "New" > Text document. Once the file is created, open it and right-click again and choose Paste or Ctrl+V. Save the file as gmer.txt and copy the information in your next reply.
• Note: If you have any problems, try running GMER in SAFE MODE"

Important! Please do not select the "Show all" checkbox during the scan..

Next,
Checklist.
Please post.

• Content of log.txt and info.txt (Find both in c:\rsit)
• Content of GMER.txt

[afraker]

Hi, and thank you again for your help. I appreciate the detailed step-by-step instructions.

First,
No Antivirus!

• Antivirus help you to give the maximum protection for the system.
• You are advice to have only ONE antivirus running on the system.
• Please consider one of this program and install it now:
  
  • Avast
  • AVG
  • AntiVir
  • Microsoft Security Essentials

I had AVG installed at the time that the problems began happening, and it seemed that it also caused AVG to use a lot of memory and time. So I uninstalled and reinstalled AVG, to no avail. I then uninstalled it again. On your recommendation, I've now installed AntiVir and performed a system scan. It did find a few threats - please let me know if you'd like me to post the log.

Next,
Poker.

• A lot of poker programs are infected/can infect you with malware.
• I would advise you to go to Add/Remove programs and uninstall the following poker program(s):
  

  Cake Poker

• Here are links to some poker sites regarded as safe for your reference.
  
  • http://www.pokerstars.net/ - This is a free to use/play site with play money.
  • http://www.pokerstars.com/ - This is a free to use/play site with play money and real money.

Done.

Next,
Information - Adobe Acrobat (old version) as the Default PDF Reader.

• You can keep your Adobe Acrobat (Old version), but using it to open PDF files from the net is risky.
• I would like to remove all related registry that call the program to keep you in the secure environment.
  

Not sure how to remove all related registry keys. I have used regedit once or twice before, but did not want to chance editing registry without instructions from you.

Next,
Update Adobe Reader.
Any versions numbered lower than 9.2 should be replaced.

• Go HERE and click on AdbeRdr920_en_US.exe to download the latest version of Adobe Acrobat Reader.
• Save this file to your desktop and run it to install the latest version.

I was not able to install the updated Reader. Received the following error: 1402: could not open key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\OptionalComponents\MSFS. Make sure you have sufficient access etc.
This is my home PC and I am the administrator, so access shouldn't be an issue. Am I correct in thinking this is related to removing old keys as you previously suggested?
Please let me know how to proceed, thanks.

[xixo_12]

Hi,

First,
Discussion.

Not sure how to remove all related registry keys. I have used regedit once or twice before, but did not want to chance editing registry without instructions from you.

Don't perform any self fixes (out from my instructions). What you need to do is to read carefully and follow the instructions that I will give to you.

Do you still have Adobe Acrobat 5.0 Installer?
Please don't misunderstand about Adobe Reader and Adobe Acrobat 5.0 products. It's different product.

Next,
Fix entries.

• Run the HiJack This.
• Click on Do a system scan only button.
• Search the entries as below and tick at the small box.
  

  O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll

• Close any other program and leave HiJackThis program alone.
• Click Fix checked.

Next,
Reboot.

Next,
Try again with this instruction.

Next,
Update Adobe Reader.
Any versions numbered lower than 9.2 should be replaced.

• Go HERE and click on AdbeRdr920_en_US.exe to download the latest version of Adobe Acrobat Reader.
• Save this file to your desktop and run it to install the latest version.

Next,
RSIT by random/random.
Please download from HERE and save to the desktop.

• Double-click on RSIT.exe to run the tool.
• Click Continue at the disclaimer screen.
• Once it finishes, two logs will open.
  
  • log.txt will be opened maximized
  • info.txt will be opened minimized
• Please post the contents of both logs in your next post.

***You can find manually the log at C:\rsit

Next,
Checklist.
Please post.

• Respond to the discussion area.
• Content of log.txt and info.txt (Find both in c:\rsit)

[afraker]

Thank you again for sticking with this issue. I did exactly as you instructed with HijackThis and rebooted, but was still not able to install the updated Reader. I got the same error at the same point in the installation.

Here are the RSIT logs:

Log.txt:

Logfile of random's system information tool 1.06 (written by random/random)
Run by Andrew at 2009-12-19 19:10:49
Microsoft Windows XP Professional Service Pack 3
System drive C: has 140 GB (60%) free of 234 GB
Total RAM: 958 MB (56% free)

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 7:10:52 PM, on 12/19/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Avira\AntiVir Desktop\sched.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\ehome\ehtray.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\Dell Support Center\bin\sprtcmd.exe
C:\Program Files\Dell AIO Printer 946\dlcimon.exe
C:\WINDOWS\stsystra.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Avira\AntiVir Desktop\avgnt.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\Avira\AntiVir Desktop\avguard.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Digidesign\Drivers\MMERefresh.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\dlcicoms.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\eHome\ehmsas.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS\system32\taskmgr.exe
C:\WINDOWS\system32\msiexec.exe
C:\Documents and Settings\Andrew\My Documents\Downloads\RSIT.exe
C:\Program Files\Trend Micro\HijackThis\Andrew.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Program Files\Real\RealPlayer\rpbrowserrecordplugin.dll
O3 - Toolbar: (no name) - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - (no file)
O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [dscactivate] "C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe"
O4 - HKLM\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [DLCICATS] rundll32 C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\DLCItime.dll,_RunDLLEntry@16
O4 - HKLM\..\Run: [dlcimon.exe] "C:\Program Files\Dell AIO Printer 946\dlcimon.exe"
O4 - HKLM\..\Run: [SigmatelSysTrayApp] stsystra.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [DigidesignMMERefresh] C:\Program Files\Digidesign\Drivers\MMERefresh.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [avgnt] "C:\Program Files\Avira\AntiVir Desktop\avgnt.exe" /min
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
O4 - HKCU\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Global Startup: Digital Line Detect.lnk = ?
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftup ... 5343854093
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} (get_atlcom Class) - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.DLL
O23 - Service: Avira AntiVir Scheduler (AntiVirSchedulerService) - Avira GmbH - C:\Program Files\Avira\AntiVir Desktop\sched.exe
O23 - Service: Avira AntiVir Guard (AntiVirService) - Avira GmbH - C:\Program Files\Avira\AntiVir Desktop\avguard.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: AVG Free8 E-mail Scanner (avg8emc) - Unknown owner - C:\PROGRA~1\AVG\AVG8\avgemc.exe (file missing)
O23 - Service: AVG Free8 WatchDog (avg8wd) - Unknown owner - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe (file missing)
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Digidesign MME Refresh Service (DigiRefresh) - Digidesign, A Division of Avid Technology, Inc. - C:\Program Files\Digidesign\Drivers\MMERefresh.exe
O23 - Service: digiSPTIService - Digidesign, A Division of Avid Technology, Inc. - C:\Program Files\Digidesign\Pro Tools\digiSPTIService.exe
O23 - Service: dlci_device - - C:\WINDOWS\system32\dlcicoms.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe

--
End of file - 6990 bytes

======Scheduled tasks folder======

C:\WINDOWS\tasks\AppleSoftwareUpdate.job

======Registry dump======

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{3049C3E9-B461-4BC5-8870-4C09146192CA}]
RealPlayer Download and Record Plugin for Internet Explorer - C:\Program Files\Real\RealPlayer\rpbrowserrecordplugin.dll [2009-04-10 312928]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Toolbar]
{CCC7A320-B3CA-4199-B1A6-9F516DD69829}

[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run]
"ehTray"=C:\WINDOWS\ehome\ehtray.exe [2005-08-05 64512]
"NvCplDaemon"=C:\WINDOWS\system32\NvCpl.dll [2006-08-23 7630848]
"nwiz"=nwiz.exe /install []
"NvMediaCenter"=C:\WINDOWS\system32\NvMcTray.dll [2006-08-23 86016]
"dscactivate"=C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe [2008-03-11 16384]
"DellSupportCenter"=C:\Program Files\Dell Support Center\bin\sprtcmd.exe [2009-05-21 206064]
"Adobe Reader Speed Launcher"=C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe [2008-10-15 39792]
"DLCICATS"=rundll32 C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\DLCItime.dll,_RunDLLEntry@16 []
"dlcimon.exe"=C:\Program Files\Dell AIO Printer 946\dlcimon.exe [2006-02-14 430080]
"SigmatelSysTrayApp"=C:\WINDOWS\stsystra.exe [2006-07-27 282624]
"TkBellExe"=C:\Program Files\Common Files\Real\Update_OB\realsched.exe [2009-04-10 198160]
"DigidesignMMERefresh"=C:\Program Files\Digidesign\Drivers\MMERefresh.exe [2005-10-25 61440]
"QuickTime Task"=C:\Program Files\QuickTime\qttask.exe [2009-09-05 417792]
"iTunesHelper"=C:\Program Files\iTunes\iTunesHelper.exe [2009-10-28 141600]
"avgnt"=C:\Program Files\Avira\AntiVir Desktop\avgnt.exe [2009-03-02 209153]

[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run]
"SUPERAntiSpyware"=C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe [2009-12-17 2002160]
"DellSupportCenter"=C:\Program Files\Dell Support Center\bin\sprtcmd.exe [2009-05-21 206064]
"ctfmon.exe"=C:\WINDOWS\system32\ctfmon.exe [2008-04-13 15360]
"MSMSGS"=C:\Program Files\Messenger\msmsgs.exe [2008-04-13 1695232]

C:\Documents and Settings\All Users\Start Menu\Programs\Startup
Digital Line Detect.lnk - C:\Program Files\Digital Line Detect\DLG.exe

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\!SASWinLogon]
C:\Program Files\SUPERAntiSpyware\SASWINLO.DLL [2009-10-06 548352]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ShellExecuteHooks]
"{5AE067D3-9AFB-48E0-853A-EBB7F4A000DA}"=C:\Program Files\SUPERAntiSpyware\SASSEH.DLL [2008-05-13 77824]

[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\System]
"DisableTaskMgr"=0

[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Policies\System]
"dontdisplaylastusername"=0
"legalnoticecaption"=
"legalnoticetext"=
"shutdownwithoutlogon"=1
"undockwithoutlogon"=1
"InstallVisualStyle"=C:\WINDOWS\Resources\Themes\Royale\Royale.msstyles
"InstallTheme"=C:\WINDOWS\Resources\Themes\Royale.theme

[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\explorer]
"NoDriveTypeAutoRun"=145
"NoActiveDesktopChanges"=0
"NoSetActiveDesktop"=0

[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Policies\explorer]
"HonorAutoRunSetting"=
"NoActiveDesktopChanges"=
"NoSetActiveDesktop"=

[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sharedaccess\parameters\firewallpolicy\standardprofile\authorizedapplications\list]
"%windir%\system32\sessmgr.exe"="%windir%\system32\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019"
"C:\Program Files\AVG\AVG8\avgemc.exe"="C:\Program Files\AVG\AVG8\avgemc.exe:*:Enabled:avgemc.exe"
"C:\Program Files\AVG\AVG8\avgupd.exe"="C:\Program Files\AVG\AVG8\avgupd.exe:*:Enabled:avgupd.exe"
"C:\Program Files\AVG\AVG8\avgnsx.exe"="C:\Program Files\AVG\AVG8\avgnsx.exe:*:Enabled:avgnsx.exe"
"%windir%\Network Diagnostic\xpnetdiag.exe"="%windir%\Network Diagnostic\xpnetdiag.exe:*:Enabled:@xpsp3res.dll,-20000"
"C:\Program Files\Messenger\msmsgs.exe"="C:\Program Files\Messenger\msmsgs.exe:*:Enabled:Windows Messenger"
"C:\Program Files\Mozilla Firefox\firefox.exe"="C:\Program Files\Mozilla Firefox\firefox.exe:*:Enabled:Firefox"
"C:\Program Files\Bonjour\mDNSResponder.exe"="C:\Program Files\Bonjour\mDNSResponder.exe:*:Enabled:Bonjour"
"C:\Program Files\iTunes\iTunes.exe"="C:\Program Files\iTunes\iTunes.exe:*:Enabled:iTunes"

[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sharedaccess\parameters\firewallpolicy\domainprofile\authorizedapplications\list]
"%windir%\system32\sessmgr.exe"="%windir%\system32\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019"
"%windir%\Network Diagnostic\xpnetdiag.exe"="%windir%\Network Diagnostic\xpnetdiag.exe:*:Enabled:@xpsp3res.dll,-20000"

======List of files/folders created in the last 1 months======

2009-12-19 19:10:49 ----D---- C:\rsit
2009-12-17 22:16:25 ----D---- C:\Program Files\Avira
2009-12-17 22:16:25 ----D---- C:\Documents and Settings\All Users\Application Data\Avira
2009-12-15 20:30:07 ----A---- C:\WINDOWS\system32\29358.exe
2009-12-15 20:10:06 ----A---- C:\WINDOWS\system32\11478.exe
2009-12-15 19:50:05 ----A---- C:\WINDOWS\system32\15724.exe
2009-12-15 19:30:04 ----A---- C:\WINDOWS\system32\19169.exe
2009-12-15 19:10:00 ----A---- C:\WINDOWS\system32\26500.exe
2009-12-15 18:49:55 ----A---- C:\WINDOWS\system32\6334.exe
2009-12-15 18:29:54 ----A---- C:\WINDOWS\system32\18467.exe
2009-12-10 11:51:01 ----HDC---- C:\WINDOWS\$NtUninstallKB970430$
2009-12-10 11:50:41 ----HDC---- C:\WINDOWS\$NtUninstallKB974318$
2009-12-10 11:49:51 ----HDC---- C:\WINDOWS\$NtUninstallKB973904$
2009-12-10 11:49:44 ----HDC---- C:\WINDOWS\$NtUninstallKB974392$
2009-12-10 11:49:37 ----HDC---- C:\WINDOWS\$NtUninstallKB971737$
2009-12-08 16:23:36 ----D---- C:\Program Files\Trend Micro
2009-12-06 21:46:06 ----D---- C:\Program Files\NOS
2009-12-06 18:31:56 ----D---- C:\WINDOWS\CSC
2009-12-05 15:15:01 ----A---- C:\WINDOWS\system32\avgrsstx(2).dll
2009-12-05 15:14:47 ----D---- C:\Documents and Settings\All Users\Application Data\AVG Security Toolbar(2)
2009-12-05 03:01:07 ----HD---- C:\WINDOWS\system32\GroupPolicy
2009-12-05 00:03:31 ----D---- C:\Documents and Settings\All Users\Application Data\NOS
2009-12-04 21:28:07 ----HDC---- C:\WINDOWS\ie8
2009-12-04 21:22:14 ----D---- C:\Program Files\CCleaner
2009-12-04 17:38:01 ----D---- C:\WINDOWS\Minidump
2009-11-25 03:01:42 ----HDC---- C:\WINDOWS\$NtUninstallKB976098-v2$
2009-11-25 03:00:55 ----HDC---- C:\WINDOWS\$NtUninstallKB973687$

======List of files/folders modified in the last 1 months======

2009-12-19 19:10:50 ----D---- C:\WINDOWS\Prefetch
2009-12-19 19:09:39 ----SHD---- C:\WINDOWS\Installer
2009-12-19 19:09:38 ----D---- C:\Program Files\Adobe
2009-12-19 19:09:36 ----D---- C:\Program Files\Common Files\Adobe
2009-12-19 19:07:55 ----D---- C:\WINDOWS\system32
2009-12-19 19:05:53 ----D---- C:\Program Files\Mozilla Firefox
2009-12-19 19:04:59 ----D---- C:\WINDOWS\Temp
2009-12-19 19:04:31 ----D---- C:\WINDOWS\Registration
2009-12-19 19:04:28 ----D---- C:\WINDOWS\system32\CatRoot2
2009-12-19 19:04:27 ----D---- C:\Program Files\Dl_cats
2009-12-19 19:04:15 ----D---- C:\WINDOWS
2009-12-19 19:03:00 ----A---- C:\WINDOWS\SchedLgU.Txt
2009-12-19 19:02:55 ----A---- C:\WINDOWS\ModemLog_Conexant D850 56K V.9x DFVc Modem.txt
2009-12-19 15:28:32 ----D---- C:\WINDOWS\WinSxS
2009-12-18 02:09:11 ----D---- C:\Program Files\Cake Poker
2009-12-17 22:17:03 ----D---- C:\WINDOWS\system32\drivers
2009-12-17 22:17:02 ----HD---- C:\WINDOWS\inf
2009-12-17 22:16:25 ----RD---- C:\Program Files
2009-12-17 15:06:37 ----D---- C:\Program Files\SUPERAntiSpyware
2009-12-17 15:04:36 ----HDC---- C:\WINDOWS\$NtUninstallKB971486$
2009-12-16 17:04:30 ----HDC---- C:\WINDOWS\$NtUninstallKB954211_0$
2009-12-15 22:33:10 ----D---- C:\WINDOWS\Debug
2009-12-15 20:45:59 ----D---- C:\Program Files\Malwarebytes' Anti-Malware
2009-12-14 00:44:39 ----D---- C:\Program Files\AVG
2009-12-14 00:42:57 ----SD---- C:\Documents and Settings\Andrew\Application Data\Microsoft
2009-12-13 15:56:34 ----A---- C:\WINDOWS\system32\PerfStringBackup.INI
2009-12-10 11:51:03 ----RSHDC---- C:\WINDOWS\system32\dllcache
2009-12-10 11:50:08 ----D---- C:\Program Files\Internet Explorer
2009-12-10 11:49:57 ----HD---- C:\WINDOWS\$hf_mig$
2009-12-06 21:44:29 ----SD---- C:\WINDOWS\Downloaded Program Files
2009-12-06 21:24:44 ----D---- C:\Documents and Settings
2009-12-06 18:34:58 ----D---- C:\WINDOWS\system32\config
2009-12-06 18:34:42 ----D---- C:\WINDOWS\system32\wbem
2009-12-05 15:14:16 ----D---- C:\Program Files\Common Files\Microsoft Shared
2009-12-04 23:20:03 ----D---- C:\WINDOWS\system32\CatRoot
2009-12-04 21:35:09 ----D---- C:\WINDOWS\system32\en-US
2009-12-04 21:35:08 ----D---- C:\WINDOWS\Media
2009-12-04 21:35:08 ----D---- C:\WINDOWS\Help
2009-12-04 17:44:29 ----D---- C:\WINDOWS\ie8updates
2009-12-01 14:06:19 ----A---- C:\WINDOWS\system32\MRT.exe

======List of drivers (R=Running, S=Stopped, 0=Boot, 1=System, 2=Auto, 3=Demand, 4=Disabled)======

R1 AmdK8;AMD Processor Driver; C:\WINDOWS\system32\DRIVERS\AmdK8.sys [2006-06-18 36864]
R1 avgio;avgio; \??\C:\Program Files\Avira\AntiVir Desktop\avgio.sys []
R1 avipbb;avipbb; C:\WINDOWS\system32\DRIVERS\avipbb.sys [2009-03-30 96104]
R1 kbdhid;Keyboard HID Driver; C:\WINDOWS\system32\DRIVERS\kbdhid.sys [2008-04-13 14592]
R1 SASDIFSV;SASDIFSV; \??\C:\Program Files\SUPERAntiSpyware\SASDIFSV.SYS []
R1 SASKUTIL;SASKUTIL; \??\C:\Program Files\SUPERAntiSpyware\SASKUTIL.sys []
R1 ssmdrv;ssmdrv; C:\WINDOWS\system32\DRIVERS\ssmdrv.sys [2009-05-11 28520]
R1 WS2IFSL;Windows Socket 2.0 Non-IFS Service Provider Support Environment; C:\WINDOWS\System32\drivers\ws2ifsl.sys [2004-08-10 12032]
R2 avgntflt;avgntflt; C:\WINDOWS\system32\DRIVERS\avgntflt.sys [2009-12-18 56816]
R2 mdmxsdk;mdmxsdk; C:\WINDOWS\system32\DRIVERS\mdmxsdk.sys [2003-04-09 11043]
R3 bcm4sbxp;Broadcom 440x 10/100 Integrated Controller XP Driver; C:\WINDOWS\system32\DRIVERS\bcm4sbxp.sys [2006-11-21 45568]
R3 ctsfm2k;Creative SoundFont Management Device Driver; C:\WINDOWS\system32\DRIVERS\ctsfm2k.sys [2005-01-10 138752]
R3 CTUSFSYN;Creative SoundFont Synthesizer; C:\WINDOWS\system32\drivers\ctusfsyn.sys [2005-05-25 158464]
R3 GEARAspiWDM;GEAR ASPI Filter Driver; C:\WINDOWS\system32\DRIVERS\GEARAspiWDM.sys [2009-05-18 26600]
R3 HDAudBus;Microsoft UAA Bus Driver for High Definition Audio; C:\WINDOWS\system32\DRIVERS\HDAudBus.sys [2008-04-13 144384]
R3 hidusb;Microsoft HID Class Driver; C:\WINDOWS\system32\DRIVERS\hidusb.sys [2008-04-13 10368]
R3 HSF_DP;HSF_DP; C:\WINDOWS\system32\DRIVERS\HSF_DP.sys [2003-11-17 1042432]
R3 HSFHWBS2;HSFHWBS2; C:\WINDOWS\system32\DRIVERS\HSFHWBS2.sys [2003-11-17 212224]
R3 monfilt;monfilt; C:\WINDOWS\system32\drivers\monfilt.sys [2006-01-04 1389056]
R3 mouhid;Mouse HID Driver; C:\WINDOWS\system32\DRIVERS\mouhid.sys [2004-08-10 12160]
R3 nv;nv; C:\WINDOWS\system32\DRIVERS\nv4_mini.sys [2006-08-23 3959712]
R3 ossrv;Creative OS Services Driver; C:\WINDOWS\system32\DRIVERS\ctoss2k.sys [2005-01-10 106496]
R3 SASENUM;SASENUM; \??\C:\Program Files\SUPERAntiSpyware\SASENUM.SYS []
R3 STHDA;SigmaTel High Definition Audio CODEC; C:\WINDOWS\system32\drivers\sthda.sys [2006-07-27 1171464]
R3 usbccgp;Microsoft USB Generic Parent Driver; C:\WINDOWS\system32\DRIVERS\usbccgp.sys [2008-04-13 32128]
R3 usbehci;Microsoft USB 2.0 Enhanced Host Controller Miniport Driver; C:\WINDOWS\system32\DRIVERS\usbehci.sys [2008-04-13 30208]
R3 usbhub;USB2 Enabled Hub; C:\WINDOWS\system32\DRIVERS\usbhub.sys [2008-04-13 59520]
R3 usbohci;Microsoft USB Open Host Controller Miniport Driver; C:\WINDOWS\system32\DRIVERS\usbohci.sys [2008-04-13 17152]
R3 usbprint;Microsoft USB PRINTER Class; C:\WINDOWS\system32\DRIVERS\usbprint.sys [2008-04-13 25856]
R3 usbscan;USB Scanner Driver; C:\WINDOWS\system32\DRIVERS\usbscan.sys [2008-04-13 15104]
R3 winachsf;winachsf; C:\WINDOWS\system32\DRIVERS\HSF_CNXT.sys [2003-11-17 680704]
S3 dalwdmservice;dal service; C:\WINDOWS\system32\drivers\dalwdm.sys [2005-10-25 105472]
S3 MBX2DFU;MBX2DFU; C:\WINDOWS\SYSTEM32\DRIVERS\MBX2DFU.sys [2005-10-26 15488]
S3 MBX2MIDK;Digidesign Mbox 2 Midi Driver; C:\WINDOWS\system32\drivers\mbx2midk.sys [2005-10-26 15232]
S3 MHNDRV;MHN driver; C:\WINDOWS\system32\DRIVERS\mhndrv.sys [2004-08-10 11008]
S3 MODEMCSA;Unimodem Streaming Filter Device; C:\WINDOWS\system32\drivers\MODEMCSA.sys [2001-08-17 16128]
S3 USB_RNDIS;Arris Remote NDIS Network Device Driver; C:\WINDOWS\system32\DRIVERS\usb8023.sys [2008-04-13 12800]
S3 USBAAPL;Apple Mobile USB Driver; C:\WINDOWS\System32\Drivers\usbaapl.sys [2009-08-28 40448]
S3 usbaudio;USB Audio Driver (WDM); C:\WINDOWS\system32\drivers\usbaudio.sys [2008-04-13 60032]
S3 USBSTOR;USB Mass Storage Driver; C:\WINDOWS\system32\DRIVERS\USBSTOR.SYS [2008-04-13 26368]
S4 IntelIde;IntelIde; C:\WINDOWS\system32\drivers\IntelIde.sys []

======List of services (R=Running, S=Stopped, 0=Boot, 1=System, 2=Auto, 3=Demand, 4=Disabled)======

R2 AntiVirSchedulerService;Avira AntiVir Scheduler; C:\Program Files\Avira\AntiVir Desktop\sched.exe [2009-05-13 108289]
R2 AntiVirService;Avira AntiVir Guard; C:\Program Files\Avira\AntiVir Desktop\avguard.exe [2009-07-21 185089]
R2 Apple Mobile Device;Apple Mobile Device; C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe [2009-06-05 144712]
R2 Bonjour Service;Bonjour Service; C:\Program Files\Bonjour\mDNSResponder.exe [2008-12-12 238888]
R2 DigiRefresh;Digidesign MME Refresh Service; C:\Program Files\Digidesign\Drivers\MMERefresh.exe [2005-10-25 61440]
R2 ehRecvr;Media Center Receiver Service; C:\WINDOWS\eHome\ehRecvr.exe [2005-10-11 237568]
R2 ehSched;Media Center Scheduler Service; C:\WINDOWS\eHome\ehSched.exe [2005-08-05 102912]
R2 McrdSvc;Media Center Extender Service; C:\WINDOWS\ehome\mcrdsvc.exe [2005-08-05 99328]
R2 NVSvc;NVIDIA Display Driver Service; C:\WINDOWS\system32\nvsvc32.exe [2006-08-23 155715]
R2 sprtsvc_dellsupportcenter;SupportSoft Sprocket Service (dellsupportcenter); C:\Program Files\Dell Support Center\bin\sprtsvc.exe [2008-08-13 201968]
R3 dlci_device;dlci_device; C:\WINDOWS\system32\dlcicoms.exe [2006-05-11 491520]
R3 iPod Service;iPod Service; C:\Program Files\iPod\bin\iPodService.exe [2009-10-28 545568]
S2 avg8emc;AVG Free8 E-mail Scanner; C:\PROGRA~1\AVG\AVG8\avgemc.exe []
S2 avg8wd;AVG Free8 WatchDog; C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe []
S3 aspnet_state;ASP.NET State Service; C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\aspnet_state.exe [2008-07-25 34312]
S3 clr_optimization_v2.0.50727_32;.NET Runtime Optimization Service v2.0.50727_X86; c:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\mscorsvw.exe [2008-07-25 69632]
S3 digiSPTIService;digiSPTIService; C:\Program Files\Digidesign\Pro Tools\digiSPTIService.exe [2005-10-25 122880]
S3 FontCache3.0.0.0;Windows Presentation Foundation Font Cache 3.0.0.0; c:\WINDOWS\Microsoft.NET\Framework\v3.0\WPF\PresentationFontCache.exe [2008-07-29 46104]
S3 getPlusHelper;getPlus(R) Helper; C:\WINDOWS\System32\svchost.exe [2008-04-13 14336]
S3 idsvc;Windows CardSpace; c:\WINDOWS\Microsoft.NET\Framework\v3.0\Windows Communication Foundation\infocard.exe [2008-07-29 881664]
S3 MHN;MHN; C:\WINDOWS\System32\svchost.exe [2008-04-13 14336]
S3 ose;Office Source Engine; C:\Program Files\Common Files\Microsoft Shared\Source Engine\OSE.EXE [2003-07-28 89136]
S3 UMWdf;Windows User Mode Driver Framework; C:\WINDOWS\system32\wdfmgr.exe [2005-08-03 38912]
S4 NetTcpPortSharing;Net.Tcp Port Sharing Service; c:\WINDOWS\Microsoft.NET\Framework\v3.0\Windows Communication Foundation\SMSvcHost.exe [2008-07-29 132096]

-----------------EOF-----------------

Info.txt:

info.txt logfile of random's system information tool 1.06 2009-12-19 19:11:02

======Uninstall list======

-->C:\Program Files\Common Files\Real\Update_OB\r1puninst.exe RealNetworks|RealPlayer|6.0
-->C:\Program Files\DivX\DivXConverterUninstall.exe /CONVERTER
-->RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\PROFES~1\RunTime\09\01\Intel32\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{943884D4-B604-496F-B132-DFA9C63FAF6A}\setup.exe" -l0x9
-->rundll32.exe setupapi.dll,InstallHinfSection DefaultUninstall 132 C:\WINDOWS\INF\PCHealth.inf
ABBYY FineReader 6.0 Sprint-->MsiExec.exe /X{ACF60000-22B9-4CE9-98D6-2CCF359BAC07}
Adobe Acrobat 5.0-->C:\WINDOWS\ISUNINST.EXE -f"C:\Program Files\Common Files\Adobe\Acrobat 5.0\NT\Uninst.isu" -c"C:\Program Files\Common Files\Adobe\Acrobat 5.0\NT\Uninst.dll"
Adobe Download Manager-->"C:\WINDOWS\system32\rundll32.exe" "C:\Program Files\NOS\bin\getPlus_Helper.dll",Uninstall /IE2883E8F-472F-4fb0-9522-AC9BF37916A7 /Get1
Adobe Flash Player 10 ActiveX-->C:\WINDOWS\system32\Macromed\Flash\uninstall_activeX.exe
Adobe Flash Player 10 Plugin-->C:\WINDOWS\system32\Macromed\Flash\FlashUtil10e_plugin.exe -uninstall broker+plugin
Adobe Reader 8.1.6-->MsiExec.exe /I{AC76BA86-7AD7-1033-7B44-A81300000003}
Apple Application Support-->MsiExec.exe /I{B607C354-CD79-4D22-86D1-92DC94153F42}
Apple Mobile Device Support-->MsiExec.exe /I{AADEA55D-C834-4BCB-98A3-4B8D1C18F4EE}
Apple Software Update-->MsiExec.exe /I{6956856F-B6B3-4BE0-BA0B-8F495BE32033}
Athlon 64 Processor Driver-->RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\PROFES~1\RunTime\09\01\Intel32\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{C151CE54-E7EA-4804-854B-F515368B0798}\setup.exe" -l0x9
Avira AntiVir Personal - Free Antivirus-->C:\Program Files\Avira\AntiVir Desktop\setup.exe /REMOVE
Bonjour-->MsiExec.exe /I{07287123-B8AC-41CE-8346-3D777245C35B}
Broadcom 440x 10/100 Integrated Controller-->MsiExec.exe /X{612B9183-67A9-4B44-9877-2F059E35B86A}
Broadcom 440x 10/100 Integrated Controller-->MsiExec.exe /X{9C9D0F85-5658-4A5E-95A9-65F7DB2916EE}
Broadcom Management Programs-->MsiExec.exe /I{C99C0593-3B48-41D9-B42F-6E035B320449}
Compatibility Pack for the 2007 Office system-->MsiExec.exe /X{90120000-0020-0409-0000-0000000FF1CE}
Conexant D850 56K V.9x DFVc Modem-->C:\Program Files\CONEXANT\CNXT_MODEM_PCI_VEN_14F1&DEV_2F20&SUBSYS_200F14F1\HXFSETUP.EXE -U -Idel200fk.inf
Dell AIO Printer 946-->C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\dlciUNST.EXE -NOLICENSE
Dell Resource CD-->MsiExec.exe /X{FCD9CD52-7222-4672-94A0-A722BA702FD0}
Dell Support Center (Support Software)-->MsiExec.exe /X{E3BFEE55-39E2-4BE0-B966-89FE583822C1}
Digidesign Pro Tools LE 7.0-->RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\PROFES~1\RunTime\10\50\Intel32\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{8BE47CAE-466C-4A12-AA62-3E3A1762DE87}\setup.exe" -l0x9 -removeonly
Digidesign Shared Plug-Ins 7.0-->RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\PROFES~1\RunTime\10\50\Intel32\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{92B43A6F-E328-495A-ACFA-FC47C1B7215D}\Setup.exe" -l0x9 FromUninstall -removeonly
Digital Line Detect-->RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{E646DCF0-5A68-11D5-B229-002078017FBF}\setup.exe" -l0x9 ControlPanelAnyText
DivX Codec-->C:\Program Files\DivX\DivXCodecUninstall.exe /CODEC
DivX Converter-->C:\Program Files\DivX\DivXConverterUninstall.exe /CONVERTER
DivX Player-->C:\Program Files\DivX\DivXPlayerUninstall.exe /PLAYER
DivX Plus DirectShow Filters-->C:\Program Files\DivX\DivXDSFiltersUninstall.exe /DSFILTERS
DivX Web Player-->C:\Program Files\DivX\DivXWebPlayerUninstall.exe /PLUGIN
ESPNMotion-->C:\PROGRA~1\ESPNMO~1\UNWISE.EXE /u C:\PROGRA~1\ESPNMO~1\INSTALL.LOG
Free Bomb Factory Plug-Ins 7.0-->RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\PROFES~1\RunTime\10\50\Intel32\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{E17AF7A0-B0A8-4B55-A4B4-1D8D4E171BA2}\Setup.exe" -l0x9 FromUninstall -removeonly
GemMaster Mystic-->"C:\Program Files\GemMaster\uninstallgemmaster.exe"
High Definition Audio Driver Package - KB835221-->C:\WINDOWS\$NtUninstallKB835221WXP$\spuninst\spuninst.exe
HijackThis 2.0.2-->"C:\Program Files\Trend Micro\HijackThis\HijackThis.exe" /uninstall
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)-->C:\WINDOWS\system32\msiexec.exe /package {CE2CDD62-0124-36CA-84D3-9F4DCF5C5BD9} /uninstall /qb+ REBOOTPROMPT=""
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)-->C:\WINDOWS\system32\msiexec.exe /package {CE2CDD62-0124-36CA-84D3-9F4DCF5C5BD9} /uninstall {A7EEA2F2-BFCD-4A54-A575-7B81A786E658} /qb+ REBOOTPROMPT=""
Hotfix for Windows Media Player 10 (KB903157)-->"C:\WINDOWS\$NtUninstallKB903157$\spuninst\spuninst.exe"
Hotfix for Windows XP (KB952287)-->"C:\WINDOWS\$NtUninstallKB952287$\spuninst\spuninst.exe"
Hotfix for Windows XP (KB961118)-->"C:\WINDOWS\$NtUninstallKB961118$\spuninst\spuninst.exe"
Hotfix for Windows XP (KB970653-v3)-->"C:\WINDOWS\$NtUninstallKB970653-v3$\spuninst\spuninst.exe"
Hotfix for Windows XP (KB976098-v2)-->"C:\WINDOWS\$NtUninstallKB976098-v2$\spuninst\spuninst.exe"
InterLok Driver Kit-->MsiExec.exe /X{1A24F9E8-009D-40FC-ABED-2AAFFAB0F4F0}
iTunes-->MsiExec.exe /I{D1A74FBB-CA8D-4CCA-9B89-BAAA436DB178}
Jasc Paint Shop Photo Album 5-->MsiExec.exe /I{4192EAC0-6B36-4723-B216-D0E86E7757AC}
Jasc Paint Shop Pro Studio, Dell Editon-->MsiExec.exe /I{78C496B9-5A6B-4692-8C2E-AFFFC34E4961}
Malwarebytes' Anti-Malware-->"C:\Program Files\Malwarebytes' Anti-Malware\unins000.exe"
Microsoft .NET Framework 1.0 Hotfix (KB953295)-->"C:\WINDOWS\$NtUninstallKB953295$\spuninst\spuninst.exe"
Microsoft .NET Framework 1.1 Security Update (KB953297)-->"C:\WINDOWS\Microsoft.NET\Framework\v1.1.4322\Updates\hotfix.exe" "C:\WINDOWS\Microsoft.NET\Framework\v1.1.4322\Updates\M953297\M953297Uninstall.msp"
Microsoft .NET Framework 1.1-->msiexec.exe /X {CB2F7EDD-9D1F-43C1-90FC-4F52EAE172A1}
Microsoft .NET Framework 1.1-->MsiExec.exe /X{CB2F7EDD-9D1F-43C1-90FC-4F52EAE172A1}
Microsoft .NET Framework 2.0 Service Pack 2-->MsiExec.exe /I{C09FB3CD-3D0C-3F2D-899A-6A1D67F2073F}
Microsoft .NET Framework 3.0 Service Pack 2-->MsiExec.exe /I{A3051CD0-2F64-3813-A88D-B8DCCDE8F8C7}
Microsoft .NET Framework 3.5 SP1-->C:\WINDOWS\Microsoft.NET\Framework\v3.5\Microsoft .NET Framework 3.5 SP1\setup.exe
Microsoft .NET Framework 3.5 SP1-->MsiExec.exe /I{CE2CDD62-0124-36CA-84D3-9F4DCF5C5BD9}
Microsoft Internationalized Domain Names Mitigation APIs-->"C:\WINDOWS\$NtServicePackUninstallIDNMitigationAPIs$\spuninst\spuninst.exe"
Microsoft National Language Support Downlevel APIs-->"C:\WINDOWS\$NtServicePackUninstallNLSDownlevelMapping$\spuninst\spuninst.exe"
Microsoft Office Small Business Edition 2003-->MsiExec.exe /I{91CA0409-6000-11D3-8CFE-0150048383C9}
Microsoft Silverlight-->MsiExec.exe /X{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053-->MsiExec.exe /X{770657D0-A123-3C07-8E44-1C83EC895118}
Microsoft Visual C++ 2005 Redistributable-->MsiExec.exe /X{7299052b-02a4-4627-81f2-1818da5d550d}
Microsoft Visual C++ 2005 Redistributable-->MsiExec.exe /X{837b34e3-7c30-493c-8f6a-2b0f04e2912c}
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148-->MsiExec.exe /X{002D9D5E-29BA-3E6D-9BC4-3D7D6DBC735C}
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17-->MsiExec.exe /X{9A25302D-30C0-39D9-BD6F-21E6EC160475}
Mozilla Firefox (3.5.6)-->C:\Program Files\Mozilla Firefox\uninstall\helper.exe
MSXML 4.0 SP2 (KB954430)-->MsiExec.exe /I{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}
MSXML 4.0 SP2 (KB973688)-->MsiExec.exe /I{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}
NVIDIA Drivers-->C:\WINDOWS\system32\NVUNINST.EXE UninstallGUI
Otto-->"C:\Program Files\EnglishOtto\uninstallotto.exe"
Print to Fax-->RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{5BF2B19D-9C79-492A-8969-F059F06A627F}\setup.exe" -l0x9 ControlPanel
QuickTime-->MsiExec.exe /I{A429C2AE-EBF1-4F81-A221-1C115CAADDAD}
RealPlayer-->C:\Program Files\Common Files\Real\Update_OB\r1puninst.exe RealNetworks|RealPlayer|6.0
Security Update for Windows Internet Explorer 7 (KB938127-v2)-->"C:\WINDOWS\ie7updates\KB938127-v2-IE7\spuninst\spuninst.exe"
Security Update for Windows Internet Explorer 7 (KB956390)-->"C:\WINDOWS\ie7updates\KB956390-IE7\spuninst\spuninst.exe"
Security Update for Windows Internet Explorer 7 (KB961260)-->"C:\WINDOWS\ie7updates\KB961260-IE7\spuninst\spuninst.exe"
Security Update for Windows Internet Explorer 7 (KB963027)-->"C:\WINDOWS\ie7updates\KB963027-IE7\spuninst\spuninst.exe"
Security Update for Windows Internet Explorer 7 (KB969897)-->"C:\WINDOWS\ie7updates\KB969897-IE7\spuninst\spuninst.exe"
Security Update for Windows Internet Explorer 8 (KB971961)-->"C:\WINDOWS\ie8updates\KB971961-IE8\spuninst\spuninst.exe"
Security Update for Windows Internet Explorer 8 (KB974455)-->"C:\WINDOWS\ie8updates\KB974455-IE8\spuninst\spuninst.exe"
Security Update for Windows Internet Explorer 8 (KB976325)-->"C:\WINDOWS\ie8updates\KB976325-IE8\spuninst\spuninst.exe"
Security Update for Windows Media Player (KB952069)-->"C:\WINDOWS\$NtUninstallKB952069_WM9$\spuninst\spuninst.exe"
Security Update for Windows Media Player (KB954155)-->"C:\WINDOWS\$NtUninstallKB954155_WM9$\spuninst\spuninst.exe"
Security Update for Windows Media Player (KB968816)-->"C:\WINDOWS\$NtUninstallKB968816_WM9$\spuninst\spuninst.exe"
Security Update for Windows Media Player (KB973540)-->"C:\WINDOWS\$NtUninstallKB973540_WM9$\spuninst\spuninst.exe"
Security Update for Windows Media Player 10 (KB936782)-->"C:\WINDOWS\$NtUninstallKB936782_WMP10$\spuninst\spuninst.exe"
Security Update for Windows XP (KB923561)-->"C:\WINDOWS\$NtUninstallKB923561$\spuninst\spuninst.exe"
Security Update for Windows XP (KB938464)-->"C:\WINDOWS\$NtUninstallKB938464$\spuninst\spuninst.exe"
Security Update for Windows XP (KB938464-v2)-->"C:\WINDOWS\$NtUninstallKB938464-v2$\spuninst\spuninst.exe"
Security Update for Windows XP (KB941569)-->"C:\WINDOWS\$NtUninstallKB941569$\spuninst\spuninst.exe"
Security Update for Windows XP (KB946648)-->"C:\WINDOWS\$NtUninstallKB946648$\spuninst\spuninst.exe"
Security Update for Windows XP (KB950760)-->"C:\WINDOWS\$NtUninstallKB950760$\spuninst\spuninst.exe"
Security Update for Windows XP (KB950762)-->"C:\WINDOWS\$NtUninstallKB950762$\spuninst\spuninst.exe"
Security Update for Windows XP (KB950974)-->"C:\WINDOWS\$NtUninstallKB950974$\spuninst\spuninst.exe"
Security Update for Windows XP (KB951066)-->"C:\WINDOWS\$NtUninstallKB951066$\spuninst\spuninst.exe"
Security Update for Windows XP (KB951376-v2)-->"C:\WINDOWS\$NtUninstallKB951376-v2$\spuninst\spuninst.exe"
Security Update for Windows XP (KB951698)-->"C:\WINDOWS\$NtUninstallKB951698$\spuninst\spuninst.exe"
Security Update for Windows XP (KB951748)-->"C:\WINDOWS\$NtUninstallKB951748$\spuninst\spuninst.exe"
Security Update for Windows XP (KB952004)-->"C:\WINDOWS\$NtUninstallKB952004$\spuninst\spuninst.exe"
Security Update for Windows XP (KB952954)-->"C:\WINDOWS\$NtUninstallKB952954$\spuninst\spuninst.exe"
Security Update for Windows XP (KB954211)-->"C:\WINDOWS\$NtUninstallKB954211$\spuninst\spuninst.exe"
Security Update for Windows XP (KB954459)-->"C:\WINDOWS\$NtUninstallKB954459$\spuninst\spuninst.exe"
Security Update for Windows XP (KB954600)-->"C:\WINDOWS\$NtUninstallKB954600$\spuninst\spuninst.exe"
Security Update for Windows XP (KB955069)-->"C:\WINDOWS\$NtUninstallKB955069$\spuninst\spuninst.exe"
Security Update for Windows XP (KB956572)-->"C:\WINDOWS\$NtUninstallKB956572$\spuninst\spuninst.exe"
Security Update for Windows XP (KB956744)-->"C:\WINDOWS\$NtUninstallKB956744$\spuninst\spuninst.exe"
Security Update for Windows XP (KB956802)-->"C:\WINDOWS\$NtUninstallKB956802$\spuninst\spuninst.exe"
Security Update for Windows XP (KB956803)-->"C:\WINDOWS\$NtUninstallKB956803$\spuninst\spuninst.exe"
Security Update for Windows XP (KB956841)-->"C:\WINDOWS\$NtUninstallKB956841$\spuninst\spuninst.exe"
Security Update for Windows XP (KB956844)-->"C:\WINDOWS\$NtUninstallKB956844$\spuninst\spuninst.exe"
Security Update for Windows XP (KB957097)-->"C:\WINDOWS\$NtUninstallKB957097$\spuninst\spuninst.exe"
Security Update for Windows XP (KB958215)-->"C:\WINDOWS\$NtUninstallKB958215$\spuninst\spuninst.exe"
Security Update for Windows XP (KB958644)-->"C:\WINDOWS\$NtUninstallKB958644$\spuninst\spuninst.exe"
Security Update for Windows XP (KB958687)-->"C:\WINDOWS\$NtUninstallKB958687$\spuninst\spuninst.exe"
Security Update for Windows XP (KB958690)-->"C:\WINDOWS\$NtUninstallKB958690$\spuninst\spuninst.exe"
Security Update for Windows XP (KB958869)-->"C:\WINDOWS\$NtUninstallKB958869$\spuninst\spuninst.exe"
Security Update for Windows XP (KB959426)-->"C:\WINDOWS\$NtUninstallKB959426$\spuninst\spuninst.exe"
Security Update for Windows XP (KB960225)-->"C:\WINDOWS\$NtUninstallKB960225$\spuninst\spuninst.exe"
Security Update for Windows XP (KB960714)-->"C:\WINDOWS\$NtUninstallKB960714$\spuninst\spuninst.exe"
Security Update for Windows XP (KB960715)-->"C:\WINDOWS\$NtUninstallKB960715$\spuninst\spuninst.exe"
Security Update for Windows XP (KB960803)-->"C:\WINDOWS\$NtUninstallKB960803$\spuninst\spuninst.exe"
Security Update for Windows XP (KB960859)-->"C:\WINDOWS\$NtUninstallKB960859$\spuninst\spuninst.exe"
Security Update for Windows XP (KB961371)-->"C:\WINDOWS\$NtUninstallKB961371$\spuninst\spuninst.exe"
Security Update for Windows XP (KB961373)-->"C:\WINDOWS\$NtUninstallKB961373$\spuninst\spuninst.exe"
Security Update for Windows XP (KB961501)-->"C:\WINDOWS\$NtUninstallKB961501$\spuninst\spuninst.exe"
Security Update for Windows XP (KB968537)-->"C:\WINDOWS\$NtUninstallKB968537$\spuninst\spuninst.exe"
Security Update for Windows XP (KB969059)-->"C:\WINDOWS\$NtUninstallKB969059$\spuninst\spuninst.exe"
Security Update for Windows XP (KB969898)-->"C:\WINDOWS\$NtUninstallKB969898$\spuninst\spuninst.exe"
Security Update for Windows XP (KB969947)-->"C:\WINDOWS\$NtUninstallKB969947$\spuninst\spuninst.exe"
Security Update for Windows XP (KB970238)-->"C:\WINDOWS\$NtUninstallKB970238$\spuninst\spuninst.exe"
Security Update for Windows XP (KB970430)-->"C:\WINDOWS\$NtUninstallKB970430$\spuninst\spuninst.exe"
Security Update for Windows XP (KB971486)-->"C:\WINDOWS\$NtUninstallKB971486$\spuninst\spuninst.exe"
Security Update for Windows XP (KB971557)-->"C:\WINDOWS\$NtUninstallKB971557$\spuninst\spuninst.exe"
Security Update for Windows XP (KB971633)-->"C:\WINDOWS\$NtUninstallKB971633$\spuninst\spuninst.exe"
Security Update for Windows XP (KB971657)-->"C:\WINDOWS\$NtUninstallKB971657$\spuninst\spuninst.exe"
Security Update for Windows XP (KB973346)-->"C:\WINDOWS\$NtUninstallKB973346$\spuninst\spuninst.exe"
Security Update for Windows XP (KB973354)-->"C:\WINDOWS\$NtUninstallKB973354$\spuninst\spuninst.exe"
Security Update for Windows XP (KB973507)-->"C:\WINDOWS\$NtUninstallKB973507$\spuninst\spuninst.exe"
Security Update for Windows XP (KB973525)-->"C:\WINDOWS\$NtUninstallKB973525$\spuninst\spuninst.exe"
Security Update for Windows XP (KB973869)-->"C:\WINDOWS\$NtUninstallKB973869$\spuninst\spuninst.exe"
Security Update for Windows XP (KB973904)-->"C:\WINDOWS\$NtUninstallKB973904$\spuninst\spuninst.exe"
Security Update for Windows XP (KB974112)-->"C:\WINDOWS\$NtUninstallKB974112$\spuninst\spuninst.exe"
Security Update for Windows XP (KB974318)-->"C:\WINDOWS\$NtUninstallKB974318$\spuninst\spuninst.exe"
Security Update for Windows XP (KB974392)-->"C:\WINDOWS\$NtUninstallKB974392$\spuninst\spuninst.exe"
Security Update for Windows XP (KB974571)-->"C:\WINDOWS\$NtUninstallKB974571$\spuninst\spuninst.exe"
Security Update for Windows XP (KB975025)-->"C:\WINDOWS\$NtUninstallKB975025$\spuninst\spuninst.exe"
Security Update for Windows XP (KB975467)-->"C:\WINDOWS\$NtUninstallKB975467$\spuninst\spuninst.exe"
SigmaTel Audio-->RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\PROFES~1\RunTime\10\01\Intel32\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{A462213D-EED4-42C2-9A60-7BDD4D4B0B17}\setup.exe" -l0x9 -remove -removeonly
Softi FreeOCR-->MsiExec.exe /I{ABBACAD2-4DAF-490E-932B-E330B33FCF98}
Sonic Encoders-->MsiExec.exe /I{9941F0AA-B903-4AF4-A055-83A9815CC011}
Sound Blaster ADVANCED MB Drivers-->RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\PROFES~1\RunTime\09\01\Intel32\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{943884D4-B604-496F-B132-DFA9C63FAF6A}\setup.exe" -l0x9 /remove
SUPERAntiSpyware Free Edition-->MsiExec.exe /X{CDDCBBF1-2703-46BC-938B-BCC81A1EEAAA}
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)-->C:\WINDOWS\system32\msiexec.exe /package {CE2CDD62-0124-36CA-84D3-9F4DCF5C5BD9} /uninstall {B2AE9C82-DC7B-3641-BFC8-87275C4F3607} /qb+ REBOOTPROMPT=""
Update for Windows Internet Explorer 8 (KB976749)-->"C:\WINDOWS\ie8updates\KB976749-IE8\spuninst\spuninst.exe"
Update for Windows Media Player 10 (KB913800)-->"C:\WINDOWS\$NtUninstallKB913800$\spuninst\spuninst.exe"
Update for Windows XP (KB951978)-->"C:\WINDOWS\$NtUninstallKB951978$\spuninst\spuninst.exe"
Update for Windows XP (KB955839)-->"C:\WINDOWS\$NtUninstallKB955839$\spuninst\spuninst.exe"
Update for Windows XP (KB967715)-->"C:\WINDOWS\$NtUninstallKB967715$\spuninst\spuninst.exe"
Update for Windows XP (KB968389)-->"C:\WINDOWS\$NtUninstallKB968389$\spuninst\spuninst.exe"
Update for Windows XP (KB971737)-->"C:\WINDOWS\$NtUninstallKB971737$\spuninst\spuninst.exe"
Update for Windows XP (KB973687)-->"C:\WINDOWS\$NtUninstallKB973687$\spuninst\spuninst.exe"
Update for Windows XP (KB973815)-->"C:\WINDOWS\$NtUninstallKB973815$\spuninst\spuninst.exe"
Update Rollup 2 for Windows XP Media Center Edition 2005-->C:\WINDOWS\$NtUninstallKB900325$\spuninst\spuninst.exe
VC80CRTRedist - 8.0.50727.762-->MsiExec.exe /I{767CC44C-9BBC-438D-BAD3-FD4595DD148B}
Windows Internet Explorer 8-->"C:\WINDOWS\ie8\spuninst\spuninst.exe"
Windows Media Format Runtime-->"C:\Program Files\Windows Media Player\wmsetsdk.exe" /UninstallAll
Windows Media Player Firefox Plugin-->MsiExec.exe /I{69FDFBB6-351D-4B8C-89D8-867DC9D0A2A4}
Windows XP Media Center Edition 2005 KB908250-->"C:\WINDOWS\$NtUninstallKB908250$\spuninst\spuninst.exe"
Windows XP Media Center Edition 2005 KB973768-->"C:\WINDOWS\$NtUninstallKB973768$\spuninst\spuninst.exe"
Windows XP Service Pack 3-->"C:\WINDOWS\$NtServicePackUninstall$\spuninst\spuninst.exe"
WinRAR archiver-->C:\Program Files\WinRAR\uninstall.exe

=====HijackThis Backups=====

O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll [2009-12-19]

======Security center information======

AV: AntiVir Desktop

======System event log======

Computer Name: ANDREW-3588F1C6
Event Code: 7031
Message: The COM+ System Application service terminated unexpectedly. It has done this 2 time(s). The following corrective action will be taken in 5000 milliseconds: Restart the service.

Record Number: 50
Source Name: Service Control Manager
Time Written: 20091203154240.000000-360
Event Type: error
User:

Computer Name: ANDREW-3588F1C6
Event Code: 7031
Message: The COM+ System Application service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 1000 milliseconds: Restart the service.

Record Number: 47
Source Name: Service Control Manager
Time Written: 20091203154238.000000-360
Event Type: error
User:

Computer Name: ANDREW-3588F1C6
Event Code: 7034
Message: The COM+ System Application service terminated unexpectedly. It has done this 3 time(s).

Record Number: 28
Source Name: Service Control Manager
Time Written: 20091203152700.000000-360
Event Type: error
User:

Computer Name: ANDREW-3588F1C6
Event Code: 7031
Message: The COM+ System Application service terminated unexpectedly. It has done this 2 time(s). The following corrective action will be taken in 5000 milliseconds: Restart the service.

Record Number: 22
Source Name: Service Control Manager
Time Written: 20091203152654.000000-360
Event Type: error
User:

Computer Name: ANDREW-3588F1C6
Event Code: 7031
Message: The COM+ System Application service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 1000 milliseconds: Restart the service.

Record Number: 18
Source Name: Service Control Manager
Time Written: 20091203152653.000000-360
Event Type: error
User:

=====Application event log=====

Computer Name: ANDREW-3588F1C6
Event Code: 1002
Message: Hanging application firefox.exe, version 1.9.1.3593, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Record Number: 17
Source Name: Application Hang
Time Written: 20091207145633.000000-360
Event Type: error
User:

Computer Name: ANDREW-3588F1C6
Event Code: 1002
Message: Hanging application iexplore.exe, version 8.0.6001.18702, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Record Number: 16
Source Name: Application Hang
Time Written: 20091207145606.000000-360
Event Type: error
User:

Computer Name: ANDREW-3588F1C6
Event Code: 1002
Message: Hanging application iexplore.exe, version 8.0.6001.18702, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Record Number: 15
Source Name: Application Hang
Time Written: 20091207145430.000000-360
Event Type: error
User:

Computer Name: ANDREW-3588F1C6
Event Code: 1002
Message: Hanging application firefox.exe, version 1.9.1.3593, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Record Number: 14
Source Name: Application Hang
Time Written: 20091207145311.000000-360
Event Type: error
User:

Computer Name: ANDREW-3588F1C6
Event Code: 1517
Message: Windows saved user ANDREW-3588F1C6\Andrew registry while an application or service was still using the registry during log off. The memory used by the user's registry has not been freed. The registry will be unloaded when it is no longer in use.


This is often caused by services running as a user account, try configuring the services to run in either the LocalService or NetworkService account.

Record Number: 5
Source Name: Userenv
Time Written: 20091207022527.000000-360
Event Type: warning
User: NT AUTHORITY\SYSTEM

======Environment variables======

"ComSpec"=%SystemRoot%\system32\cmd.exe
"Path"=%SystemRoot%\system32;%SystemRoot%;%SystemRoot%\System32\Wbem;C:\Program Files\Common Files\DivX Shared\;C:\Program Files\QuickTime\QTSystem\
"windir"=%SystemRoot%
"FP_NO_HOST_CHECK"=NO
"OS"=Windows_NT
"PROCESSOR_ARCHITECTURE"=x86
"PROCESSOR_LEVEL"=15
"PROCESSOR_IDENTIFIER"=x86 Family 15 Model 75 Stepping 2, AuthenticAMD
"PROCESSOR_REVISION"=4b02
"NUMBER_OF_PROCESSORS"=2
"PATHEXT"=.COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH
"TEMP"=%SystemRoot%\TEMP
"TMP"=%SystemRoot%\TEMP
"CLASSPATH"=.;C:\Program Files\QuickTime\QTSystem\QTJava.zip
"QTJAVA"=C:\Program Files\QuickTime\QTSystem\QTJava.zip

-----------------EOF-----------------

[xixo_12]

Hi,

BACKDOOR TROJAN
I'm afraid I have some bad news for you. Your computer is infected with BACKDOOR TROJAN.

For your references : Feel free to click.

Backdoor Trojans are the most dangerous and most widespread type of Trojan. Backdoor Trojans provide the author or "master" of the Trojan with remote "administration" of victims machines. Unlike legitimate remote administration utilities, they install, launch and run invisibly, without the consent or knowledge of the user. Once installed, Backdoor Trojans can be instructed to send, receive, execute and delete files, harvest confidential data from the computer, log activity on the computer, change settings on the computer and more. Please read this article by Roger A. Grimes on Remote Access Trojans it will give you an idea of the severity of the type of infection you have.

You are strongly advised to do the following:

• Disconnect the computer from the Internet and from any networked computers until it is cleaned.
• Back up all your important data except programs. The programs can be reinstalled back from the original disc or from the Net.
• Call all your banks, financial institutions, credit card companies and inform them that you may be a victim of identity theft and put a watch on your accounts. If you don't mind the hassle, change all your account numbers.
• From a clean computer, change all your passwords (ISP login password, your email address(es) passwords, financial accounts, PayPal, eBay, Amazon, online groups and forums and any other online activities you carry out which require a username and password).

Do NOT change your passwords from this computer as the attacker will be able to get all the new passwords and transaction records.

Because of the severity and the capabilities of this type of virus, (it cannot be known what changes to your system it has made or if it opened up other ways into your system) The only responsible course of action I can advise is to reformat your computer and reinstall windows.

Further reading:

• How do I respond to a possible identity theft and how do I prevent it
• When should do a reformat and reinstallation of my OS
• Where to backup your files
• How to backup your files in Windows XP
• Restoring your backups

Post any question if you have.
Please let us know what you have decided to do in your next post.

[askey127]

As the resolution of this issue requires a reformat, and referrals to forums that can assist with that process have been made, this topic will now be closed.

You can help support this site from this link:
Donations For Malware Removal