Malware and Trojan invasion

[Carolyn]

My computer is telling me it is infected with at least 473 trojans/spyware. When I try to run it in safemode with networking and download Avast, AVG, or anything like that, and then run the software, it gets clobbered before it runs. You can click on the icon all day, but it won't run. I keep getting an icon added to my desktop that says Windows Protection Suite and it opens a window and wants you to enter credit card info to "protect" your computer. I have deleted the icon and deleted it from the recycle bin, but it keeps showing up again. My daughter was downloading pictures of Irish dance dresses and saving them to a file when these trojans were downloaded, apparently. Seems like they are in many places and the file she downloaded the pics to has been deleted, but can't get rid of the malware. Can you help? Here's the Hijack This List from Notepad:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 5:38:07 PM, on 9/26/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Safe mode with network support

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://safesearch.cyberdefender.com/smallsearch.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Windows Internet Explorer provided by Comcast
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = :0
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O1 - Hosts: 74.125.45.100 4-open-davinci.com
O1 - Hosts: 74.125.45.100 securitysoftwarepayments.com
O1 - Hosts: 74.125.45.100 privatesecuredpayments.com
O1 - Hosts: 74.125.45.100 secure.privatesecuredpayments.com
O1 - Hosts: 74.125.45.100 getantivirusplusnow.com
O1 - Hosts: 74.125.45.100 secure-plus-payments.com
O1 - Hosts: 74.125.45.100 hxxp://www.getantivirusplusnow.com
O1 - Hosts: 74.125.45.100 hxxp://www.secure-plus-payments.com
O1 - Hosts: 74.125.45.100 hxxp://www.getavplusnow.com
O1 - Hosts: 64.86.17.56 google.ae
O1 - Hosts: 64.86.17.56 google.as
O1 - Hosts: 64.86.17.56 google.at
O1 - Hosts: 64.86.17.56 google.az
O1 - Hosts: 64.86.17.56 google.ba
O1 - Hosts: 64.86.17.56 google.be
O1 - Hosts: 64.86.17.56 google.bg
O1 - Hosts: 64.86.17.56 google.bs
O1 - Hosts: 64.86.17.56 google.ca
O1 - Hosts: 64.86.17.56 google.cd
O1 - Hosts: 64.86.17.56 google.com.gh
O1 - Hosts: 64.86.17.56 google.com.hk
O1 - Hosts: 64.86.17.56 google.com.jm
O1 - Hosts: 64.86.17.56 google.com.mx
O1 - Hosts: 64.86.17.56 google.com.my
O1 - Hosts: 64.86.17.56 google.com.na
O1 - Hosts: 64.86.17.56 google.com.nf
O1 - Hosts: 64.86.17.56 google.com.ng
O1 - Hosts: 64.86.17.56 google.ch
O1 - Hosts: 64.86.17.56 google.com.np
O1 - Hosts: 64.86.17.56 google.com.pr
O1 - Hosts: 64.86.17.56 google.com.qa
O1 - Hosts: 64.86.17.56 google.com.sg
O1 - Hosts: 64.86.17.56 google.com.tj
O1 - Hosts: 64.86.17.56 google.com.tw
O1 - Hosts: 64.86.17.56 google.dj
O1 - Hosts: 64.86.17.56 google.de
O1 - Hosts: 64.86.17.56 google.dk
O1 - Hosts: 64.86.17.56 google.dm
O1 - Hosts: 64.86.17.56 google.ee
O1 - Hosts: 64.86.17.56 google.fi
O1 - Hosts: 64.86.17.56 google.fm
O1 - Hosts: 64.86.17.56 google.fr
O1 - Hosts: 64.86.17.56 google.ge
O1 - Hosts: 64.86.17.56 google.gg
O1 - Hosts: 64.86.17.56 google.gm
O1 - Hosts: 64.86.17.56 google.gr
O1 - Hosts: 64.86.17.56 google.ht
O1 - Hosts: 64.86.17.56 google.ie
O1 - Hosts: 64.86.17.56 google.im
O1 - Hosts: 64.86.17.56 google.in
O1 - Hosts: 64.86.17.56 google.it
O1 - Hosts: 64.86.17.56 google.ki
O1 - Hosts: 64.86.17.56 google.la
O1 - Hosts: 64.86.17.56 google.li
O1 - Hosts: 64.86.17.56 google.lv
O1 - Hosts: 64.86.17.56 google.ma
O1 - Hosts: 64.86.17.56 google.ms
O1 - Hosts: 64.86.17.56 google.mu
O1 - Hosts: 64.86.17.56 google.mw
O1 - Hosts: 64.86.17.56 google.nl
O1 - Hosts: 64.86.17.56 google.no
O1 - Hosts: 64.86.17.56 google.nr
O1 - Hosts: 64.86.17.56 google.nu
O1 - Hosts: 64.86.17.56 google.pl
O1 - Hosts: 64.86.17.56 google.pn
O1 - Hosts: 64.86.17.56 google.pt
O1 - Hosts: 64.86.17.56 google.ro
O1 - Hosts: 64.86.17.56 google.ru
O1 - Hosts: 64.86.17.56 google.rw
O1 - Hosts: 64.86.17.56 google.sc
O1 - Hosts: 64.86.17.56 google.se
O1 - Hosts: 64.86.17.56 google.sh
O1 - Hosts: 64.86.17.56 google.si
O1 - Hosts: 64.86.17.56 google.sm
O1 - Hosts: 64.86.17.56 google.sn
O1 - Hosts: 64.86.17.56 google.st
O1 - Hosts: 64.86.17.56 google.tl
O1 - Hosts: 64.86.17.56 google.tm
O1 - Hosts: 64.86.17.56 google.tt
O1 - Hosts: 64.86.17.56 google.us
O1 - Hosts: 64.86.17.56 google.vu
O1 - Hosts: 64.86.17.56 google.ws
O1 - Hosts: 64.86.17.56 google.co.ck
O1 - Hosts: 64.86.17.56 google.co.id
O1 - Hosts: 64.86.17.56 google.co.il
O1 - Hosts: 64.86.17.56 google.co.in
O1 - Hosts: 64.86.17.56 google.co.jp
O1 - Hosts: 64.86.17.56 google.co.kr
O1 - Hosts: 64.86.17.56 google.co.ls
O1 - Hosts: 64.86.17.56 google.co.ma
O1 - Hosts: 64.86.17.56 google.co.nz
O1 - Hosts: 64.86.17.56 google.co.tz
O1 - Hosts: 64.86.17.56 google.co.ug
O1 - Hosts: 64.86.17.56 google.co.uk
O1 - Hosts: 64.86.17.56 google.co.za
O1 - Hosts: 64.86.17.56 google.co.zm
O1 - Hosts: 64.86.17.56 google.com
O1 - Hosts: 64.86.17.56 google.com.af
O1 - Hosts: 64.86.17.56 google.com.ag
O1 - Hosts: 64.86.17.56 google.com.ar
O1 - Hosts: 64.86.17.56 google.com.au
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files\McAfee\VirusScan\scriptsn.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.1.1309.3572\swg.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: Windows Live Toolbar Helper - {E15A8DC0-8516-42A1-81EA-DC94EC1ACF10} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: &Windows Live Toolbar - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
O4 - HKLM\..\Run: [ATIPTA] "C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe"
O4 - HKLM\..\Run: [Dell QuickSet] C:\Program Files\Dell\QuickSet\quickset.exe
O4 - HKLM\..\Run: [RoxWatchTray] "C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatchTray9.exe"
O4 - HKLM\..\Run: [mcagent_exe] C:\Program Files\McAfee.com\Agent\mcagent.exe /runkey
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [lxdpmon.exe] "C:\Program Files\Lexmark Z2300 Series\lxdpmon.exe"
O4 - HKLM\..\Run: [EzPrint] "C:\Program Files\Lexmark Z2300 Series\ezprint.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [ISUSPM] "C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe" -scheduler
O4 - HKCU\..\Run: [Uniblue RegistryBooster 2] C:\Program Files\Uniblue\RegistryBooster 2\RegistryBooster.exe /S
O4 - HKCU\..\Run: [Download] "C:\Program Files\Support.com\bin\DDGet.exe" 120 "http://media2.comcast.net/anon.comcastonline2/support/comcastsupport/Desktop%20Doctor%202.5.5.msi" "DesktopDoctor2.5.5.msi"
O4 - HKCU\..\Run: [updateMgr] "C:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe" AcRdB7_1_0 -reboot 1
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [Windows Protection Suite] "C:\Documents and Settings\All Users\Application Data\527b0c6\WI527b.exe" /s /d
O4 - Startup: Adobe Media Player.lnk = C:\Program Files\Adobe Media Player\Adobe Media Player.exe
O4 - Global Startup: Device Detector 3.lnk = C:\Program Files\Olympus\DeviceDetector\DevDtct2.exe
O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\WINDOWS\system32\GPhotos.scr/200
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\Program Files\PartyGaming\PartyPoker\RunApp.exe
O9 - Extra 'Tools' menuitem: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\Program Files\PartyGaming\PartyPoker\RunApp.exe
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O10 - Unknown file in Winsock LSP: c:\windows\system32\nwprovau.dll
O16 - DPF: {26522409-8BBF-4C5B-A4D3-CF4B1D6F255B} (UMediaPlayer Class) - http://www.umediaserver.net/bin/UMediaControl5.cab
O16 - DPF: {8A0019EB-51FA-4AE5-A40B-C0496BBFC739} (Verizon Wireless Media Upload) - http://picture.vzw.com/activex/VerizonW ... ontrol.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (MSN Games - Installer) - http://cdn2.zone.msn.com/binFramework/v ... b56649.cab
O16 - DPF: {E9B80D94-D8BC-43DE-9138-75605A8D9666} (CPlayFirstWeddingDasControl Object) - http://zone.msn.com/bingame/wedd/defaul ... 0.0.50.cab
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
O20 - Winlogon Notify: avgrsstarter - C:\WINDOWS\SYSTEM32\avgrsstx.dll
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
O23 - Service: AVG Free8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Google Update Service (gupdate1c9b62684c557e0) (gupdate1c9b62684c557e0) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: IviRegMgr - InterVideo - C:\Program Files\Common Files\InterVideo\RegMgr\iviRegMgr.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: lxdpCATSCustConnectService - Lexmark International, Inc. - C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\\lxdpserv.exe
O23 - Service: lxdp_device - - C:\WINDOWS\system32\lxdpcoms.exe
O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
O23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
O23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee, Inc. - C:\Program Files\McAfee\MPF\MPFSrv.exe
O23 - Service: NICCONFIGSVC - Dell Inc. - C:\Program Files\Dell\QuickSet\NICCONFIGSVC.exe
O23 - Service: Roxio UPnP Renderer 9 - Sonic Solutions - C:\Program Files\Roxio\Digital Home 9\RoxioUPnPRenderer9.exe
O23 - Service: Roxio Upnp Server 9 - Sonic Solutions - C:\Program Files\Roxio\Digital Home 9\RoxioUpnpService9.exe
O23 - Service: LiveShare P2P Server 9 (RoxLiveShare9) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxLiveShare9.exe
O23 - Service: RoxMediaDB9 - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe
O23 - Service: Roxio Hard Drive Watcher 9 (RoxWatch9) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatch9.exe

--
End of file - 14802 bytes

[MWR 3 day Mod]

Hi,

We are sorry to see your topic is over three days old and no one has yet been able to respond and offer help.

If you still require assistance, please post a link to your topic in our Waiting for help with malware removal? forum, and our staff will make an effort to assist you as promptly as possible. Only post a LINK to this topic, DO NOT post your DDS log!

Please do not reply to this topic.

If you haven't posted within two days in the "Waiting for help with malware removal?" forum, we will assume you have been able to get assistance in other ways and this topic will be closed.

[melboy]

Hi and welcome to the MR forums.

I'm melboy and I am going to try to help you with your problem. Please take note of the following:

1. I will be working on your Malware issues this may or may not solve other issues you have with your machine.
2. The fixes are specific to your problem and should only be used for this issue on this machine.
3. If you don't know or understand something, please don't hesitate to ask.
4. Please DO NOT run any other tools or scans whilst I am helping you.
5. It is important that you reply to this thread. Do not start a new topic.
6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
7. Absence of symptoms does not mean that everything is clear.

No Reply Within 3 Days Will Result In Your Topic Being Closed!! If you need more time please inform me.



Uninstall list

Please post an Uninstall list.

1. Open HijackThis.
2. Click on the Open the Misc Tools section button.
3. Look under System tools.
4. Click on the Open Uninstall Manager... button.
5. Click on the Save list... button.
6. It will prompt you to save. Save this log in a convenient location, such as your Desktop By default it's named uninstall_list.txt.
7. Notepad will open. Please post this log in your next reply.

In your next reply.

1. Uninstall list.

[melboy]

Hi mamamea

It has been three days since my last post.

• Do you still need help?
• Do you need more time?
• Are you having problems following my instructions?
• According to Malware Removal's latest policy, topics can be closed after 3 days without a response. If you do not reply within the next 24 hours, this topic will be closed.

[mamamea]

Hi,

I do still need help, just have not had access to a computer that was "clean" so to speak. I will try your suggestions this evening and post a reply at that time to let you know what happens.
thank you very much!!!

I appreciate it!
Jennifer

[mamamea]

Acrobat.com
Acrobat.com
Adobe Flash Player 10 ActiveX
Adobe Flash Player 10 Plugin
Adobe Media Player
Adobe Reader 9.1.3
Adobe Shockwave Player
Apple Mobile Device Support
Apple Software Update
ATI - Software Uninstall Utility
ATI Control Panel
ATI Display Driver
Audacity 1.2.4
avast! Antivirus
BlackBerry Desktop Software 4.3
BlackBerry Desktop Software 4.3
Broadcom Gigabit Integrated Controller
Choice Guard
C-Major Audio
Comcast High-Speed Internet Install Wizard
Conexant D480 MDC V.92 Modem
Critical Update for Windows Media Player 11 (KB959772)
Elf Bowling The Last Insult
Google Earth
Google Update Helper
Google Updater
HijackThis 2.0.2
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
Hotfix for Windows Internet Explorer 7 (KB947864)
Hotfix for Windows Media Format 11 SDK (KB929399)
Hotfix for Windows Media Player 11 (KB939683)
Hotfix for Windows XP (KB952287)
Hotfix for Windows XP (KB954708)
Hotfix for Windows XP (KB961118)
Hotfix for Windows XP (KB970653-v3)
InterVideo WinDVD 8
iTunes
J2SE Runtime Environment 5.0 Update 6
Java(TM) 6 Update 13
Java(TM) 6 Update 2
Java(TM) 6 Update 3
Java(TM) 6 Update 5
Junk Mail filter update
Lexmark Z2300 Series
LimeWire 5.2.13
Microsoft .NET Framework 2.0 Service Pack 2
Microsoft .NET Framework 3.0 Service Pack 2
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1
Microsoft Compression Client Pack 1.0 for Windows XP
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft National Language Support Downlevel APIs
Microsoft Office Live Add-in 1.3
Microsoft Office Outlook Connector
Microsoft Office Professional Edition 2003
Microsoft Search Enhancement Pack
Microsoft Silverlight
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft Sync Framework Runtime Native v1.0 (x86)
Microsoft Sync Framework Services Native v1.0 (x86)
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
Mozilla Firefox (3.5.3)
MSVCRT
MSXML 4.0 SP2 (KB936181)
MSXML 4.0 SP2 (KB954430)
MSXML 6.0 Parser (KB933579)
Olympus Digital Wave Player
Picasa 3
QuickTime
Roxio Media Manager
Security Update for CAPICOM (KB931906)
Security Update for CAPICOM (KB931906)
Security Update for Windows Internet Explorer 7 (KB938127)
Security Update for Windows Internet Explorer 7 (KB939653)
Security Update for Windows Internet Explorer 7 (KB942615)
Security Update for Windows Internet Explorer 7 (KB944533)
Security Update for Windows Internet Explorer 7 (KB950759)
Security Update for Windows Internet Explorer 7 (KB953838)
Security Update for Windows Internet Explorer 7 (KB956390)
Security Update for Windows Internet Explorer 7 (KB958215)
Security Update for Windows Internet Explorer 7 (KB960714)
Security Update for Windows Internet Explorer 7 (KB961260)
Security Update for Windows Internet Explorer 7 (KB963027)
Security Update for Windows Internet Explorer 7 (KB969897)
Security Update for Windows Internet Explorer 8 (KB969897)
Security Update for Windows Internet Explorer 8 (KB972260)
Security Update for Windows Media Player (KB952069)
Security Update for Windows Media Player (KB973540)
Security Update for Windows Media Player 10 (KB917734)
Security Update for Windows Media Player 10 (KB936782)
Security Update for Windows Media Player 11 (KB936782)
Security Update for Windows Media Player 11 (KB954154)
Security Update for Windows Media Player 9 (KB917734)
Security Update for Windows XP (KB923561)
Security Update for Windows XP (KB923789)
Security Update for Windows XP (KB938464)
Security Update for Windows XP (KB938464-v2)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB946648)
Security Update for Windows XP (KB950760)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB950974)
Security Update for Windows XP (KB951066)
Security Update for Windows XP (KB951376)
Security Update for Windows XP (KB951376-v2)
Security Update for Windows XP (KB951698)
Security Update for Windows XP (KB951748)
Security Update for Windows XP (KB952004)
Security Update for Windows XP (KB952954)
Security Update for Windows XP (KB953839)
Security Update for Windows XP (KB954211)
Security Update for Windows XP (KB954459)
Security Update for Windows XP (KB954600)
Security Update for Windows XP (KB955069)
Security Update for Windows XP (KB956391)
Security Update for Windows XP (KB956572)
Security Update for Windows XP (KB956744)
Security Update for Windows XP (KB956802)
Security Update for Windows XP (KB956803)
Security Update for Windows XP (KB956841)
Security Update for Windows XP (KB957095)
Security Update for Windows XP (KB957097)
Security Update for Windows XP (KB958644)
Security Update for Windows XP (KB958687)
Security Update for Windows XP (KB958690)
Security Update for Windows XP (KB959426)
Security Update for Windows XP (KB960225)
Security Update for Windows XP (KB960715)
Security Update for Windows XP (KB960803)
Security Update for Windows XP (KB960859)
Security Update for Windows XP (KB961371)
Security Update for Windows XP (KB961373)
Security Update for Windows XP (KB961501)
Security Update for Windows XP (KB968537)
Security Update for Windows XP (KB969898)
Security Update for Windows XP (KB970238)
Security Update for Windows XP (KB971557)
Security Update for Windows XP (KB971633)
Security Update for Windows XP (KB971657)
Security Update for Windows XP (KB973346)
Security Update for Windows XP (KB973354)
Security Update for Windows XP (KB973507)
Security Update for Windows XP (KB973869)
Segoe UI
Spybot - Search & Destroy
Spybot - Search & Destroy 1.4
Update for Windows Internet Explorer 8 (KB971930)
Update for Windows XP (KB951072-v2)
Update for Windows XP (KB951978)
Update for Windows XP (KB955839)
Update for Windows XP (KB961503)
Update for Windows XP (KB967715)
Update for Windows XP (KB968389)
Update for Windows XP (KB973815)
VZAccess Manager for RIM
Wii Max Media Manager Pro
Winamp
Winamp Remote
Windows Internet Explorer 8
Windows Live Call
Windows Live Communications Platform
Windows Live Essentials
Windows Live Essentials
Windows Live Family Safety
Windows Live Mail
Windows Live Messenger
Windows Live Photo Gallery
Windows Live Sign-in Assistant
Windows Live Toolbar
Windows Live Writer
Windows Media Format 11 runtime
Windows Media Format 11 runtime
Windows Media Player 11
Windows Media Player 11
Windows XP Service Pack 3

[melboy]

Hi Jennifer


With reference to Malware Removal's P2P Programs Policy, please uninstall the following programs before we continue:

• Click on Start > Control Panel and double click on Add/Remove Programs.
• Locate LimeWire 5.2.13 and click on the Change/Remove button to uninstall it.
• Close Add/Remove Programs and Control Panel when done.

Multiple Anti Virus programs.

Your initial HijackThis log shows you are - or you were - operating multiple Anti Virus programs on your computer:

Avast
AVG8
Mcafee

It is NOT safe to have more than one anti-virus installed on a system, and that doing so not only does not provide better protection, it will actually cause additional problems. Anti-virus programs patch into the system kernel. Having more than one anti-virus patching into the system kernel will not only destabilize a system, it can corrupt system files and it WILL cause crashes! You MUST remove all but one anti-virus program.

• Click Start
• Go to Control Panel
• Go to Add/Remove Programs
• Find and click Remove for any TWO of the following (if present):
  
  Avast!
  AVG8
  Mcafee

From your uninstall list it looks like you may well have done this already.



Note: *Please boot to normal mode (if possible) to run the program below.*

random's system information tool (RSIT)

• Download random's system information tool (RSIT) by random/random from HERE and save it to your desktop.
• Double click on RSIT.exe to run RSIT.
• Click Continue at the disclaimer screen.
• Once it has finished, two logs will open:
  
  • log.txt (<<will be maximized)
  • info.txt (<<will be minimized)
• Post both of these logs in your next reply (Sometimes you have to make several post to get the logs posted.)

[NonSuch]

Due to a lack of response, this topic is now closed.

If you still require help, please open a new thread in the Infected? Virus, malware, adware, ransomware, oh my! forum, include a fresh FRST log, and wait for a new helper.