Unable to run HijachThis. Need help Please

[swata5150]

Running XP Home edition Version 2002 Service Pack 3 on Dell Inspiron 8600. I get redirected when surfing the web and have a bad bug on this thing. Had removed 6 trojans with AVG 8.5. Still having lots of issues and unable to run HijackThis. Have tried renaming it and running in safemode. No luck ... Please HELP !!! Sam

[NonSuch]

We understand that you are having difficulty running certain programs, including HijackThis. However, in order for us to help you it is necessary that you provide us with a HijackThis log, and it is possible you may be able to trick the malware into letting you do this. First, download HijackThis to a clean computer, then rename it from HijackThis.exe to any other name you want, using an .exe extension, for example... YourLastName.exe. Once you have done that, burn it to a CD (preferable to using a flash drive that may easily become infected) then transfer the renamed file to the infected computer and run a scan, then start a new topic and include your HijackThis log.

Please follow the guideline at the link below to start a new topic and post your HijackThis log. If you are unable to create and post a HijackThis log, then your only option may be to reformat your computer and reinstall the operating system.

This topic is now closed. Please start a new topic by following the HijackThis Guideline posted here, just be certain to rename HijackThis: >Guideline for posting your HijackThis log<