Welcome to MalwareRemoval.com,
What if we told you that you could get malware removal help from experts, and that it was 100% free? MalwareRemoval.com provides free support for people with infected computers. Our help, and the tools we use are always 100% free. No hidden catch. We simply enjoy helping others. You enjoy a clean, safe computer.

Malware Removal Instructions

Have Some Problems - Browser Misdirection

MalwareRemoval.com provides free support for people with infected computers. Using plain language that anyone can understand, our community of volunteer experts will walk you through each step.

Re: Have Some Problems - Browser Misdirection

Unread postby Shaba » September 5th, 2009, 1:14 pm

Then you can run this instead:

ESET Online Scanner:

Note: You can use either Internet Explorer or Mozilla FireFox for this scan. You will however need to disable your current installed Anti-Virus, how to do so can be read here.

Vista users: You will need to to right-click on the either the IE or FF icon in the Start Menu or Quick Launch Bar on the Taskbar and select Run as Administrator from the context menu.

  • Please go here then click on: Image
    Note: If using Mozilla Firefox you will need to download esetsmartinstaller_enu.exe when prompted then double click on it to install.
    All of the below instructions are compatible with either Internet Explorer or Mozilla FireFox.
  • Select the option YES, I accept the Terms of Use then click on: Image
  • When prompted allow the Add-On/Active X to install.
  • Make sure that the option Remove found threats is NOT checked, and the option Scan archives is checked.
  • Now click on Advanced Settings and select the following:
    • Scan for potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth Technology
  • Now click on: Image
  • The virus signature database... will begin to download. Be patient this make take some time depending on the speed of your Internet Connection.
  • When completed the Online Scan will begin automatically.
  • Do not touch either the Mouse or keyboard during the scan otherwise it may stall.
  • When completed select Uninstall application on close if you so wish, make sure you copy the logfile first!
  • Now click on: Image
  • Use notepad to open the logfile located at C:\Program Files\ESET\EsetOnlineScanner\log.txt.
  • Copy and paste that log as a reply to this topic.

Note: Do not forget to re-enable your Anti-Virus application after running the above scan!
User avatar
Shaba
Admin/Teacher Emeritus
 
Posts: 26974
Joined: March 24th, 2006, 4:42 am
Location: Finland
Advertisement
Register to Remove

Re: Have Some Problems - Browser Misdirection

Unread postby nickle91 » September 6th, 2009, 10:36 am

C:\Qoobox\Quarantine\C\WINDOWS\system32\drivers\_kbiwkmkalxdpxy_.sys.zip a variant of Win32/Rootkit.Kryptik.I trojan
C:\System Volume Information\_restore{3563DA1F-BAD7-4702-817D-F5596888AC19}\RP597\A0146277.DLL Win32/Toolbar.MyWebSearch application
C:\System Volume Information\_restore{3563DA1F-BAD7-4702-817D-F5596888AC19}\RP598\A0146292.dll Win32/Toolbar.MyWebSearch application
nickle91
Active Member
 
Posts: 11
Joined: August 24th, 2009, 3:33 pm

Re: Have Some Problems - Browser Misdirection

Unread postby Shaba » September 6th, 2009, 11:12 am

That is fine :)

Still problems?
User avatar
Shaba
Admin/Teacher Emeritus
 
Posts: 26974
Joined: March 24th, 2006, 4:42 am
Location: Finland

Re: Have Some Problems - Browser Misdirection

Unread postby nickle91 » September 6th, 2009, 11:48 am

Well the browser hasn't redirected for a couple of days and zone alarm is now on when we reboot the computer. But Avira antivirus is still diabled when we start the computer.
nickle91
Active Member
 
Posts: 11
Joined: August 24th, 2009, 3:33 pm

Re: Have Some Problems - Browser Misdirection

Unread postby Shaba » September 6th, 2009, 12:23 pm

Then it is worth trying to uninstall/reinstall it to see if it helped :)
User avatar
Shaba
Admin/Teacher Emeritus
 
Posts: 26974
Joined: March 24th, 2006, 4:42 am
Location: Finland

Re: Have Some Problems - Browser Misdirection

Unread postby nickle91 » September 6th, 2009, 7:49 pm

Downloaded and did a repair install and that seemed to work. Does this mean your work here is complete? If so thanks so much for all your help.
nickle91
Active Member
 
Posts: 11
Joined: August 24th, 2009, 3:33 pm

Re: Have Some Problems - Browser Misdirection

Unread postby Shaba » September 7th, 2009, 12:21 am

Well do you have any issues left?
User avatar
Shaba
Admin/Teacher Emeritus
 
Posts: 26974
Joined: March 24th, 2006, 4:42 am
Location: Finland

Re: Have Some Problems - Browser Misdirection

Unread postby Shaba » September 10th, 2009, 2:00 am

nickle91 this topic is now closed.

We are pleased we could help you resolve your computer's malware issues.

If you would like to make a comment or leave a compliment regarding the help you have received, please see Feedback for Our Helpers - Say "Thanks" Here.
User avatar
Shaba
Admin/Teacher Emeritus
 
Posts: 26974
Joined: March 24th, 2006, 4:42 am
Location: Finland
Advertisement
Register to Remove

Previous

  • Similar Topics
    Replies
    Views
    Last post

Return to Infected? Virus, malware, adware, ransomware, oh my!



Who is online

Users browsing this forum: No registered users and 294 guests

Contact us:

Advertisements do not imply our endorsement of that product or service. Register to remove all ads. The forum is run by volunteers who donate their time and expertise. We make every attempt to ensure that the help and advice posted is accurate and will not cause harm to your computer. However, we do not guarantee that they are accurate and they are to be used at your own risk. All trademarks are the property of their respective owners.

Member site: UNITE Against Malware