Hi Listed below is my HiJack log. Help really appreciated

[bristolgirl]

I can't do this, as I can't get a browser to work on my laptop.

Is there anyway, I can copy it to my Scandisk memory stick?

Thanks

[Shaba]

Scandisk won't check for malware.

You can copy this to memory stick.

Download Superantispyware (SAS) free home version from here

• Install it and double-click the icon on your desktop to run it.
• It will ask if you want to update the program definitions click Yes.
• Under Configuration and Preferences click the Preferences button.
• Click the Scanning Control tab.
• Under Scanner Options make sure the following are checked:
• Close browsers before scanning
• Scan for tracking cookies
• Terminate memory threats before quarantining.
• Please leave the others unchecked.
• Click the Close button to leave the control center screen.
• On the main screen under Scan for Harmful Software click Scan your computer.
• On the left check C:\Fixed Drive.
• On the right under Complete Scanchoose Perform Complete Scan.
• Click Next to start the scan. Please be patient while it scans your computer.
• After the scan is complete a summary box will appear. Click OK.
• Make sure everything in the white box has a check next to it then click Next.
• It will quarantine what it found and if it asks if you want to reboot click Yes.
• To retrieve the removal information for me please do the following:
• After reboot double-click the SUPERAntispyware icon on your desktop
• Click Preferences. Click the Statistics/Logs tab.
• Under Scanner Logs double-click SUPERAntiSpyware Scan Log.
• It will open in your default text editor (such as Notepad/Wordpad).
• Please highlight everything in the notepad then right-click and choose copy.
• Click close and close again to exit the program.
• Please paste that information here for me with a new HijackThis log.

Note:Close all other windows and shut down any unnecessary programs.

[bristolgirl]

Hi Shaba

I know you said to start a new hijack this log but I had a message at the end of the scan, telling me that no harmful software was found!

I guess that this is good news but I am hoping that you can point me in the right direction as what do do next.

Many thanks for all your support!

[Shaba]

Yes that likely means that there is no malware.

Does that service pack 2 contain service pack 2 only or does it have entire windows installation?

[bristolgirl]

Hi

I am so sorry not to have replied earlier. Illness overtook me I'm afraid.

Anyway, I pretty sure that Windows XP Serivce Pack 2 disc is just an update and not the full Windows. My laptop arrived with Windows already pre-installed.

Do you think that it might be worth my while trying it anyway?

Thanks.

[Shaba]

No if it is just an update.

I think that you have two choices.

I can redirect you to some windows forum to see if they can help or you can backup and perform factory reset with acer cd.

[bristolgirl]

If you could direct me to a Windows forum, then that would be great!

I do appreciate all the time and support that you have given me with this problem Shaba.

Best wishes

[Shaba]

I recommend this place.

[bristolgirl]

Many thanks!!

[Shaba]

Due to redirecting to another forum this topic is now closed.

If you still require help, please open a new thread in the Infected? Virus, malware, adware, ransomware, oh my! forum, include a fresh FRST log, and wait for a new helper.