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MalwareRemoval.com provides free support for people with infected computers. Using plain language that anyone can understand, our community of volunteer experts will walk you through each step.
Unzip/extract the file to its own folder. (Click here for information on how to do this if not sure. Win 2000 users click here.
When you have done this, disconnect from the Internet and close all running programs. There is a small chance this application may crash your computer so save any work you have open.
Double-click on Gmer.exe to start the program.
Allow the gmer.sys driver to load if asked.
If it gives you a warning at program start about rootkit activity and asks if you want to run a scan...click NO.
Click on the Rootkit tab.
Look at the right hand side (under Files) and uncheck all drives with the exception of your C drive.
Make sure all other boxes on the right of the screen are checked, EXCEPT for "Show All".
Click on the "Scan" and wait for the scan to finish. Note: Before scanning, make sure all other running programs are closed and no other actions like a scheduled antivirus scan will occur while this scan completes. Also do not use your computer during the scan.
When completed, click on the Copy button and right-click on your Desktop, choose "New" > Text document. Once the file is created, open it and right-click again and choose Paste or Ctrl+V. Save the file as gmer.txt and copy the information in your next reply.
Note: If you have any problems, try running GMER in SAFE MODE"
Important!Please do not select the "Show all" checkbox during the scan..
after running gmer, my computer froze, and blue screen came out and crashed out..took me 1 day and a half to get in back going.... btw i did try using regcure program. it did help boost my computer a little bit...but theres still significant lag opening programs and such..any idea?
it's ok.... i think ill jsut give a call to dell's company to fix or repair it since im still under warranty. thanks so much for your help anyway. i really appreciate you helping.thanks
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by ungkuiskandar » May 26th, 2009, 5:01 pm 
